Florian Herman
victoria.williamson31@hotmail.com
Showing 1 - 22 of 22
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 10/11 | Tell everyone I know to shop here. Best beauty retailer, hands down. | 61625073Refund not received | Florian Herman |  Mr. Eliza Gerhold IV | May 2, 2026, 8:27 PM |
| 3/5 | Fine. The welcome bundle was less premium than I expected. | 05454330Address change after shipping | Florian Herman |  Darryl Jacobi | Apr 18, 2026, 6:16 PM |
| 3/5 | Resolved but only after I escalated. Should not have taken that long. | 41954418Discount code not working | Florian Herman |  Tommy Kuvalis | Apr 18, 2026, 5:01 AM |
| 4/5 | Smooth chat. Just had to scroll to find the right help article first. | 43694733Return after 30-day window | Florian Herman |  Vilma Gusikowski | Mar 18, 2026, 11:30 AM |
| 2/5 | Wrong shade sent twice. Their solution was to wait for another shipment. | 92775167Missing samples in order | Florian Herman |  Miss Amber Hintz Sr. | Jan 11, 2026, 1:25 AM |
| 4/5 | Friendly chat, fixed the issue. Took two tries to get the right shipping label. | 12337507Question about product ingredients | Florian Herman | Miss Amber Hintz Sr. | Jan 10, 2026, 7:31 AM |
| 2/5 | Frustrating. Had to repeat my issue four times to three different agents. | 89465024BOPIS pickup not ready | Florian Herman | Mr. Eliza Gerhold IV | Jan 8, 2026, 11:03 PM |
| 3/5 | Add a recommend-based-on-what-I-own feature. | 24349924App crashes at checkout | Florian Herman |  Leonard Waters-Howell | Dec 19, 2025, 11:13 PM |
| 5/5 | Returned three items from one order with one label. Brilliant. | 47438648Gift card balance question | Florian Herman |  Chaz Renner | Nov 26, 2025, 5:37 AM |
| 5/5 | Returned three items from one order with one label. Brilliant. | 02357367Missing samples in order | Florian Herman | Vilma Gusikowski | Oct 30, 2025, 5:13 PM |
| 9/11 | Big fan. Their customer service has saved me more than once. | 62854330Wholesale order question | Florian Herman |  Julie Hodkiewicz | Oct 29, 2025, 12:40 AM |
| 5/5 | Onboarding was so smooth. Love the personalized routine builder. | 79460188Discount code not working | Florian Herman |  Eula McKenzie | Oct 25, 2025, 4:27 PM |
| 3/5 | Got the replacement but it took three back-and-forths to confirm the shade. | 39610143App login problem | Florian Herman |  Oscar O'Hara | Sep 18, 2025, 7:21 PM |
| 5/5 | Honestly the best customer service in beauty. Always feels personal. | 63144295Where is my order? | Florian Herman | Miss Amber Hintz Sr. | Aug 27, 2025, 2:11 PM |
| 1/11 | Lost loyalty points in a migration. Never got them back. Done. | 76672085Influencer code not working | Florian Herman | Vilma Gusikowski | Aug 27, 2025, 12:43 AM |
| 5/5 | The app guided me to the right products without being pushy. | 87270806Cancel subscription / Auto-replenish | Florian Herman |  Jacklyn Dare | Aug 24, 2025, 6:01 AM |
| 4/5 | Helpful, but the hold music in the phone queue was rough. | 39023882Where is my order? | Florian Herman | Miss Amber Hintz Sr. | Aug 9, 2025, 11:41 AM |
| 10/11 | I tell everyone — Bloom is doing beauty retail right. | 81239030Refund not received | Florian Herman |  Steve O'Conner | Jul 28, 2025, 6:09 PM |
| 5/5 | Let me filter by skin type more aggressively. | 87335753App crashes at checkout | Florian Herman |  Amely Pacocha | Jul 4, 2025, 8:50 PM |
| 3/5 | Fine. The agent was friendly but seemed unsure of the answer. | 94313885App crashes at checkout | Florian Herman |  Dr. Mandy McLaughlin | Jul 1, 2025, 2:44 PM |
| 5/5 | Customer care actually listened. Refund processed without making me jump through hoops. | 54299396Wrong shade sent | Florian Herman | Chaz Renner | Jun 23, 2025, 9:42 AM |
| 4/5 | Friendly chat, fixed the issue. Took two tries to get the right shipping label. | 28725114Allergic reaction concern | Florian Herman |  Mr. Skyla Trantow | May 28, 2025, 1:25 AM |