Roger Deckow
desiree_boehm81@gmail.com
Showing 1 - 40 of 40
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 06435717 | Question about product ingredients | Solved | Normal | Roger Deckow | — |  Lily Raynor | bopisreturns | 23h | ⊘Not fired | — | — | — | May 18, 2026 | - | |
| 04691049 | Discount code not working | Closed | Low | Roger Deckow | — |  Miss Amber Hintz Sr. | Chat | apployalty | 12h | ⊘Not fired | — | — | — | May 15, 2026 | May 21, 2026 |
| 88324521 | Insider tier issue | Closed | High | Roger Deckow | — |  Amely Pacocha | Chat | — | 2d 10h | ●Responded | 4/5 | — | — | May 15, 2026 | May 19, 2026 |
| 60203570 | BOPIS pickup not ready | Solved | High | Roger Deckow | — |  Dr. Mandy McLaughlin | appshipping | 4h | ○Sent, no reply | — | — | — | May 6, 2026 | - | |
| 27258967 | Cancel subscription / Auto-replenish | Open | Low | Roger Deckow | — |  Vilma Gusikowski | Social | loyalty | - | —Skipped | — | — | — | May 5, 2026 | - |
| 94686658 | Order arrived damaged | Solved | High | Roger Deckow | — | Lily Raynor | gift-card | 2h | ●Responded | 4/5 | — | — | Apr 23, 2026 | - | |
| 98106999 | Discount code not working | Solved | Urgent | Roger Deckow | — |  Leonard Waters-Howell | Phone | — | 23h | ○Sent, no reply | — | — | — | Apr 7, 2026 | - |
| 18904160 | Where is my order? | Open | Normal | Roger Deckow | — | Leonard Waters-Howell | samples | - | —Skipped | — | — | — | Apr 3, 2026 | - | |
| 07222880 | Restock alert for backorder | Solved | Normal | Roger Deckow | — |  Mr. Cade Senger | refund | 22h | ⊘Not fired | — | — | — | Mar 27, 2026 | - | |
| 88432685 | Birthday gift not received | Pending | Low | Roger Deckow | — |  Darryl Jacobi | — | - | —Skipped | — | — | — | Mar 11, 2026 | - | |
| 79731982 | Shipping cost question | Solved | Normal | Roger Deckow | — | Amely Pacocha | refundvip | 4h | ●Responded | 4/5 | — | — | Mar 6, 2026 | - | |
| 36987151 | Birthday gift not received | Solved | Normal | Roger Deckow | — |  Tommy Kuvalis | samplesvip | 4h | ○Sent, no reply | — | — | — | Feb 14, 2026 | - | |
| 35232235 | Discount code not working | Solved | Normal | Roger Deckow | — | Dr. Mandy McLaughlin | — | 21h | ●Responded | 1/11 | — | — | Feb 9, 2026 | - | |
| 05920004 | Missing samples in order | Solved | Urgent | Roger Deckow | — |  Katrina Johns | Social | wholesaleshade-match | 1d | ⊘Not fired | — | — | — | Feb 4, 2026 | - |
| 64107063 | Question about product ingredients | Solved | Normal | Roger Deckow | — | Tommy Kuvalis | Chat | damagedinfluencer | 2d 9h | ○Sent, no reply | — | — | — | Feb 2, 2026 | - |
| 06418308 | Missing samples in order | Closed | Normal | Roger Deckow | — | Lily Raynor | bopis | 2h | ○Sent, no reply | — | — | — | Jan 14, 2026 | Jan 15, 2026 | |
| 42382674 | Lost package follow-up | Solved | Low | Roger Deckow | — | Leonard Waters-Howell | shippingapployalty | 2d 11h | ○Sent, no reply | — | — | — | Jan 13, 2026 | - | |
| 15714315 | Price match request | Solved | Normal | Roger Deckow | — |  Jacklyn Dare | Phone | loyaltygift-carddamaged | 3h | ●Responded | 5/5 | — | — | Jan 8, 2026 | - |
| 86432675 | Loyalty points not posting | Solved | Low | Roger Deckow | — |  Mr. Eliza Gerhold IV | vipdamaged | 23h | ○Sent, no reply | — | — | — | Dec 11, 2025 | - | |
| 15604777 | Refund not received | Solved | Normal | Roger Deckow | — | Miss Amber Hintz Sr. | Chat | shippinggift-cardbopis | 16h | ⊘Not fired | — | — | — | Dec 4, 2025 | - |
| 35514096 | Address change after shipping | Open | Normal | Roger Deckow | — | Mr. Cade Senger | refundloyalty | - | —Skipped | — | — | — | Nov 30, 2025 | - | |
| 64309034 | Address change after shipping | Solved | Normal | Roger Deckow | — |  Ignatius Cummerata | Chat | — | 2d 6h | ●Responded | 9/11 | — | — | Nov 20, 2025 | - |
| 93653525 | Shipping cost question | Solved | Low | Roger Deckow | — | Tommy Kuvalis | — | 13h | ●Responded | 5/5 | — | — | Nov 8, 2025 | - | |
| 40167786 | Allergic reaction concern | Solved | Normal | Roger Deckow | — |  Yazmin Jast | — | 4h | ○Sent, no reply | — | — | — | Oct 31, 2025 | - | |
| 58983175 | Foundation match help | Solved | Urgent | Roger Deckow | — |  Kaela Friesen | — | 1d 16h | ●Responded | 4/5 | — | — | Oct 17, 2025 | - | |
| 56083647 | Wrong shade sent | Solved | Normal | Roger Deckow | — | Ignatius Cummerata | Phone | wholesaleinfluencer | 1h | ●Responded | 10/11 | — | — | Sep 26, 2025 | - |
| 35907415 | BOPIS pickup not ready | Solved | Normal | Roger Deckow | — | Vilma Gusikowski | loyaltyapp | 6h | ●Responded | 10/11 | — | — | Sep 25, 2025 | - | |
| 04308343 | BOPIS pickup not ready | Solved | Normal | Roger Deckow | — | Kaela Friesen | shade-matchgift-card | 6h | ○Sent, no reply | — | — | — | Sep 19, 2025 | - | |
| 00698280 | App login problem | Solved | Normal | Roger Deckow | — |  Steve O'Conner | — | 19h | ○Sent, no reply | — | — | — | Sep 18, 2025 | - | |
| 13492973 | Restock alert for backorder | Closed | Normal | Roger Deckow | — | Ignatius Cummerata | Chat | damagedshipping | 1h | ○Sent, no reply | — | — | — | Aug 21, 2025 | Aug 27, 2025 |
| 23227496 | Birthday gift not received | Solved | Normal | Roger Deckow | — | Steve O'Conner | — | 2h | ●Responded | 5/5 | — | — | Aug 20, 2025 | - | |
| 92679323 | Missing items in shipment | Open | Low | Roger Deckow | — |  Eula McKenzie | shippingshade-match | - | —Skipped | — | — | — | Aug 4, 2025 | - | |
| 77639890 | Restock alert for backorder | Open | Low | Roger Deckow | — | Mr. Cade Senger | — | - | —Skipped | — | — | — | Aug 2, 2025 | - | |
| 53832910 | Wholesale order question | Closed | Normal | Roger Deckow | — |  Oscar O'Hara | shade-matchbopis | 2d 21h | ⊘Not fired | — | — | — | Jul 24, 2025 | Jul 30, 2025 | |
| 38291867 | Cancel subscription / Auto-replenish | Closed | Normal | Roger Deckow | — | Vilma Gusikowski | Chat | refund | 1d 22h | ●Responded | 9/11 | — | — | Jul 22, 2025 | Jul 29, 2025 |
| 40230002 | Price match request | Closed | Normal | Roger Deckow | — | Jacklyn Dare | samples | 23h | ⊘Not fired | — | — | — | Jul 20, 2025 | Jul 23, 2025 | |
| 09216011 | Wrong shade sent | Closed | Low | Roger Deckow | — | Jacklyn Dare | fragrancevip | 11h | ●Responded | 10/11 | — | — | Jun 28, 2025 | Jun 30, 2025 | |
| 29983193 | Pro discount enrollment | Solved | Normal | Roger Deckow | — | Leonard Waters-Howell | — | 1d 18h | ○Sent, no reply | — | — | — | Jun 16, 2025 | - | |
| 53533037 | Shipping cost question | Closed | Normal | Roger Deckow | — | Darryl Jacobi | influencershade-matchrefund | 18h | ●Responded | 5/5 | — | — | Jun 3, 2025 | Jun 9, 2025 | |
| 45204703 | Pro discount enrollment | Solved | Low | Roger Deckow | — | Vilma Gusikowski | shade-matchinfluencer | 20h | ⊘Not fired | — | — | — | May 31, 2025 | - |