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CustomersRoger Deckow

Roger Deckow

desiree_boehm81@gmail.com
Tickets40Responses14
Showing 1 - 14 of 14
Rating
Comment
Ticket
Customer
Team member
Responded
4/5The product swap went through. Wish the email confirmations were faster.88324521Insider tier issueRoger DeckowAmely PacochaMay 18, 2026, 2:07 AM
4/5Make the chat agents actually empowered to make refund decisions.94686658Order arrived damagedRoger DeckowLily RaynorApr 24, 2026, 3:44 AM
4/5Decent. The reply was helpful but I had to ask twice to confirm the refund timing.79731982Shipping cost questionRoger DeckowAmely PacochaMar 7, 2026, 1:29 PM
1/11Quality of CS team has dropped. Used to be great.35232235Discount code not workingRoger DeckowDr. Mandy McLaughlinFeb 11, 2026, 12:09 PM
5/5Tapped through the app and had my replacement on the way in 30 seconds.15714315Price match requestRoger DeckowJacklyn DareJan 9, 2026, 9:03 AM
9/11Their personalization is unreal. Like having a personal Beauty Advisor.64309034Address change after shippingRoger DeckowIgnatius CummerataNov 24, 2025, 8:33 AM
5/5Better samples program — let me actually pick what I want to try.93653525Shipping cost questionRoger DeckowTommy KuvalisNov 10, 2025, 1:13 AM
4/5Solved my return, just needed a couple of follow-ups to get there.58983175Foundation match helpRoger DeckowKaela FriesenOct 19, 2025, 12:51 PM
10/11Their personalization is unreal. Like having a personal Beauty Advisor.56083647Wrong shade sentRoger DeckowIgnatius CummerataSep 28, 2025, 2:11 PM
10/11Already referred three friends. They all love it too.35907415BOPIS pickup not readyRoger DeckowVilma GusikowskiSep 26, 2025, 11:02 PM
5/5Got my missing samples shipped out the same day. Thank you!23227496Birthday gift not receivedRoger DeckowSteve O'ConnerAug 21, 2025, 5:09 AM
9/11Big fan. Their customer service has saved me more than once.38291867Cancel subscription / Auto-replenishRoger DeckowVilma GusikowskiJul 26, 2025, 10:43 AM
10/11Bloom understands what a beauty customer actually wants.09216011Wrong shade sentRoger DeckowJacklyn DareJun 29, 2025, 5:42 AM
5/5The Beauty Advisor on chat was so knowledgeable, helped me build a full skincare routine for sensitive skin.53533037Shipping cost questionRoger DeckowDarryl JacobiJun 4, 2025, 10:04 PM
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Properties

Customer
Name
Roger Deckow
Email
desiree_boehm81@gmail.com
Loyalty tier
Insider
Company
—
Skin type
combination
Loyalty points
—
Lifetime spend
1,026
Last purchase
Apr 11, 2026
Skin tone
light-medium
Foundation shade
49C
Skin concerns
fine-lines, dryness, dullness
Allergies / restrictions
—
Favorite brands
—
YTD spend
1,086
App installed
No
App last opened
May 13, 2026
Email subscribed
Yes
Marketing segment
—
Last purchase amount
62
Total orders
10
Preferred category
haircare
Tickets
Tickets
40
Last seen
May 18, 2026
Responses
Avg rating
6.07