Roger Deckow
desiree_boehm81@gmail.com
Showing 1 - 14 of 14
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | The product swap went through. Wish the email confirmations were faster. | 88324521Insider tier issue | Roger Deckow |  Amely Pacocha | May 18, 2026, 2:07 AM |
| 4/5 | Make the chat agents actually empowered to make refund decisions. | 94686658Order arrived damaged | Roger Deckow |  Lily Raynor | Apr 24, 2026, 3:44 AM |
| 4/5 | Decent. The reply was helpful but I had to ask twice to confirm the refund timing. | 79731982Shipping cost question | Roger Deckow | Amely Pacocha | Mar 7, 2026, 1:29 PM |
| 1/11 | Quality of CS team has dropped. Used to be great. | 35232235Discount code not working | Roger Deckow |  Dr. Mandy McLaughlin | Feb 11, 2026, 12:09 PM |
| 5/5 | Tapped through the app and had my replacement on the way in 30 seconds. | 15714315Price match request | Roger Deckow |  Jacklyn Dare | Jan 9, 2026, 9:03 AM |
| 9/11 | Their personalization is unreal. Like having a personal Beauty Advisor. | 64309034Address change after shipping | Roger Deckow |  Ignatius Cummerata | Nov 24, 2025, 8:33 AM |
| 5/5 | Better samples program — let me actually pick what I want to try. | 93653525Shipping cost question | Roger Deckow |  Tommy Kuvalis | Nov 10, 2025, 1:13 AM |
| 4/5 | Solved my return, just needed a couple of follow-ups to get there. | 58983175Foundation match help | Roger Deckow |  Kaela Friesen | Oct 19, 2025, 12:51 PM |
| 10/11 | Their personalization is unreal. Like having a personal Beauty Advisor. | 56083647Wrong shade sent | Roger Deckow | Ignatius Cummerata | Sep 28, 2025, 2:11 PM |
| 10/11 | Already referred three friends. They all love it too. | 35907415BOPIS pickup not ready | Roger Deckow |  Vilma Gusikowski | Sep 26, 2025, 11:02 PM |
| 5/5 | Got my missing samples shipped out the same day. Thank you! | 23227496Birthday gift not received | Roger Deckow |  Steve O'Conner | Aug 21, 2025, 5:09 AM |
| 9/11 | Big fan. Their customer service has saved me more than once. | 38291867Cancel subscription / Auto-replenish | Roger Deckow | Vilma Gusikowski | Jul 26, 2025, 10:43 AM |
| 10/11 | Bloom understands what a beauty customer actually wants. | 09216011Wrong shade sent | Roger Deckow | Jacklyn Dare | Jun 29, 2025, 5:42 AM |
| 5/5 | The Beauty Advisor on chat was so knowledgeable, helped me build a full skincare routine for sensitive skin. | 53533037Shipping cost question | Roger Deckow |  Darryl Jacobi | Jun 4, 2025, 10:04 PM |