Shanna Homenick
gavin38@yahoo.com
Showing 1 - 45 of 45
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36171301 | Shipping cost question | Pending | Normal | Shanna Homenick | — |  Lily Raynor | refundshipping | - | —Skipped | — | — | — | May 16, 2026 | - | |
| 61504808 | Klarna / Afterpay split issue | Solved | Normal | Shanna Homenick | — |  Leonard Waters-Howell | Chat | viployalty | 13h | ●Responded | 5/5 | — | — | May 2, 2026 | - |
| 72934011 | Gift card balance question | Solved | Normal | Shanna Homenick | — |  Jacklyn Dare | Chat | wholesalerefund | 21h | ●Responded | 3/5 | — | — | Apr 11, 2026 | - |
| 09875615 | Birthday gift not received | Solved | Normal | Shanna Homenick | — |  Mr. Skyla Trantow | — | 6h | ⊘Not fired | — | — | — | Mar 18, 2026 | - | |
| 57517117 | Wrong shade sent | Solved | Urgent | Shanna Homenick | — |  Tommy Kuvalis | Phone | gift-card | 6d 21h | ●Responded | 1/11 | — | — | Mar 13, 2026 | - |
| 83139046 | Missing items in shipment | Solved | Normal | Shanna Homenick | — | Tommy Kuvalis | wholesale | 8h | ⊘Not fired | — | — | — | Mar 7, 2026 | - | |
| 80933346 | Discount code not working | Solved | Urgent | Shanna Homenick | — | Mr. Skyla Trantow | — | 3h | ●Responded | 5/5 | — | — | Mar 3, 2026 | - | |
| 63623403 | Wholesale order question | Solved | Normal | Shanna Homenick | — |  Vilma Gusikowski | Chat | shade-match | 6h | ○Sent, no reply | — | — | — | Feb 20, 2026 | - |
| 43572112 | Item authenticity concern | Solved | Low | Shanna Homenick | — |  Katrina Johns | Phone | — | 1d 5h | ●Responded | 9/11 | — | — | Feb 14, 2026 | - |
| 06941963 | Store experience feedback | Pending | Normal | Shanna Homenick | — | Katrina Johns | samples | - | —Skipped | — | — | — | Feb 13, 2026 | - | |
| 24919898 | Influencer code not working | Solved | Low | Shanna Homenick | — | Leonard Waters-Howell | — | 3h | ○Sent, no reply | — | — | — | Feb 13, 2026 | - | |
| 27409301 | Question about product ingredients | Solved | High | Shanna Homenick | — |  Darryl Jacobi | influencergift-carddamaged | 4h | ○Sent, no reply | — | — | — | Jan 24, 2026 | - | |
| 17289644 | Pro discount enrollment | Open | Normal | Shanna Homenick | — |  Kip Schroeder IV | returnsvip | - | —Skipped | — | — | — | Dec 29, 2025 | - | |
| 95281924 | Wrong shade sent | Solved | Normal | Shanna Homenick | — |  Garth Dooley | vipgift-card | 21h | ○Sent, no reply | — | — | — | Dec 22, 2025 | - | |
| 14750187 | Wrong shade sent | Solved | Normal | Shanna Homenick | — |  Steve O'Conner | Chat | damagedgift-card | 5h | ●Responded | 10/11 | — | — | Dec 17, 2025 | - |
| 12613448 | Missing items in shipment | Solved | Normal | Shanna Homenick | — | Mr. Skyla Trantow | Chat | gift-cardreturnsapp | 18h | ●Responded | 4/5 | — | — | Dec 16, 2025 | - |
| 89802306 | Order arrived damaged | Solved | Normal | Shanna Homenick | — | Vilma Gusikowski | Chat | bopisgift-cardreturns | 22h | ○Sent, no reply | — | — | — | Dec 7, 2025 | - |
| 63407271 | Wrong shade sent | Pending | Normal | Shanna Homenick | — | Darryl Jacobi | Chat | — | - | —Skipped | — | — | — | Dec 1, 2025 | - |
| 11133794 | Restock alert for backorder | Solved | High | Shanna Homenick | — | Kip Schroeder IV | shippingfragrancevip | 1d 21h | ●Responded | 4/5 | — | — | Nov 27, 2025 | - | |
| 19063784 | Order arrived damaged | Solved | Normal | Shanna Homenick | — |  Miss Amber Hintz Sr. | Social | fragrancereturns | 3h | ⊘Not fired | — | — | — | Nov 26, 2025 | - |
| 01482740 | Restock alert for backorder | Closed | Normal | Shanna Homenick | — |  Chaz Renner | vip | 2d 14h | ●Responded | 7/11 | — | — | Nov 24, 2025 | Dec 1, 2025 | |
| 17153527 | Order arrived damaged | Solved | Normal | Shanna Homenick | — |  Julie Hodkiewicz | Chat | bopisshippingfragrance | 9d 13h | ○Sent, no reply | — | — | — | Nov 23, 2025 | - |
| 31573265 | Cancel order request | Solved | High | Shanna Homenick | — |  Amely Pacocha | loyaltybopisinfluencer | 1h | ●Responded | 4/5 | — | — | Nov 14, 2025 | - | |
| 24619951 | Influencer code not working | Closed | Normal | Shanna Homenick | — |  Faith Hilll | Chat | — | 1h | ●Responded | 5/5 | — | — | Oct 29, 2025 | Oct 30, 2025 |
| 37509537 | Loyalty points not posting | Solved | Low | Shanna Homenick | — | Jacklyn Dare | damagedviployalty | 2h | ○Sent, no reply | — | — | — | Oct 14, 2025 | - | |
| 56895477 | Store experience feedback | Solved | Normal | Shanna Homenick | — |  Eula McKenzie | wholesalefragrance | 1d 20h | ●Responded | 7/11 | — | — | Oct 9, 2025 | - | |
| 76544184 | Klarna / Afterpay split issue | Closed | Normal | Shanna Homenick | — |  Mr. Lonie Hudson | Social | bopisgift-card | 18h | ⊘Not fired | — | — | — | Oct 8, 2025 | Oct 10, 2025 |
| 32158965 | Birthday gift not received | Solved | High | Shanna Homenick | — | Darryl Jacobi | Chat | gift-cardsamplesshade-match | 2h | ●Responded | 5/5 | — | — | Oct 6, 2025 | - |
| 09594070 | Discount code not working | Closed | High | Shanna Homenick | — | Chaz Renner | app | 21h | ○Sent, no reply | — | — | — | Oct 5, 2025 | Oct 10, 2025 | |
| 50559059 | Discount code not working | Solved | Normal | Shanna Homenick | — | Lily Raynor | fragrancebopis | 2h | ○Sent, no reply | — | — | — | Sep 29, 2025 | - | |
| 84142403 | Influencer code not working | Open | Normal | Shanna Homenick | — | Amely Pacocha | damagedsamplesshade-match | - | —Skipped | — | — | — | Sep 19, 2025 | - | |
| 14271796 | Gift card balance question | Solved | Normal | Shanna Homenick | — | Vilma Gusikowski | damagedreturnsgift-card | 3d 13h | ●Responded | 3/5 | — | — | Sep 19, 2025 | - | |
| 21837567 | Allergic reaction concern | Solved | Urgent | Shanna Homenick | — |  Yazmin Jast | app | 2d 1h | ●Responded | 4/5 | — | — | Sep 18, 2025 | - | |
| 09330504 | Wholesale order question | Solved | Normal | Shanna Homenick | — |  Dr. Mandy McLaughlin | damaged | 6h | ●Responded | 10/11 | — | — | Sep 4, 2025 | - | |
| 63074018 | App login problem | Closed | Normal | Shanna Homenick | — | Miss Amber Hintz Sr. | Phone | shippingappreturns | 6h | ●Responded | 4/5 | — | — | Sep 4, 2025 | Sep 11, 2025 |
| 96217218 | App crashes at checkout | Solved | Normal | Shanna Homenick | — | Darryl Jacobi | Social | shade-matchrefund | 2h | ⊘Not fired | — | — | — | Aug 22, 2025 | - |
| 84573411 | BOPIS order cancelled at store | Solved | Normal | Shanna Homenick | — | Kip Schroeder IV | loyaltyreturns | 4h | ●Responded | 5/5 | — | — | Aug 16, 2025 | - | |
| 57579019 | Gift card balance question | Solved | Low | Shanna Homenick | — | Mr. Skyla Trantow | Chat | gift-cardsamplesbopis | 2d 23h | ⊘Not fired | — | — | — | Aug 14, 2025 | - |
| 00896679 | Restock alert for backorder | Solved | Normal | Shanna Homenick | — | Dr. Mandy McLaughlin | Chat | gift-cardshade-match | 5h | ○Sent, no reply | — | — | — | Jul 24, 2025 | - |
| 31669597 | Where is my order? | Pending | Low | Shanna Homenick | — | Kip Schroeder IV | refund | - | —Skipped | — | — | — | Jul 21, 2025 | - | |
| 43660097 | Order arrived damaged | Pending | Urgent | Shanna Homenick | — | Amely Pacocha | — | - | —Skipped | — | — | — | Jul 15, 2025 | - | |
| 56334305 | Address change after shipping | Open | Normal | Shanna Homenick | — | Amely Pacocha | sampleswholesale | - | —Skipped | — | — | — | Jul 10, 2025 | - | |
| 77918109 | Missing items in shipment | Closed | Normal | Shanna Homenick | — | Steve O'Conner | shippingrefundloyalty | 18h | ○Sent, no reply | — | — | — | Jun 25, 2025 | Jun 27, 2025 | |
| 03518798 | Where is my order? | Solved | Normal | Shanna Homenick | — | Yazmin Jast | returnsshipping | 5h | ●Responded | 9/11 | — | — | Jun 4, 2025 | - | |
| 96852191 | Shipping cost question | Solved | Low | Shanna Homenick | — |  Kaela Friesen | Chat | refundwholesale | 2d 4h | ○Sent, no reply | — | — | — | May 22, 2025 | - |