Anthony Schaefer
jason46@yahoo.com
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 97564089 | Birthday gift not received | Solved | Normal | Anthony Schaefer | — |  Lily Raynor | Chat | damagedfragrance | 1h | ○Sent, no reply | — | — | — | May 19, 2026 | - |
| 53943882 | Wholesale order question | Closed | Low | Anthony Schaefer | — |  Oscar O'Hara | Chat | fragrancesamplesapp | 3h | ○Sent, no reply | — | — | — | May 17, 2026 | May 19, 2026 |
| 49793215 | App crashes at checkout | Closed | Urgent | Anthony Schaefer | — |  Jacklyn Dare | Chat | influencer | 19h | ○Sent, no reply | — | — | — | May 13, 2026 | May 18, 2026 |
| 66094235 | Store experience feedback | Solved | Normal | Anthony Schaefer | — |  Amely Pacocha | — | 5h | ○Sent, no reply | — | — | — | May 2, 2026 | - | |
| 92649939 | Question about product ingredients | Closed | Normal | Anthony Schaefer | — |  Vilma Gusikowski | Chat | — | 4h | ●Responded | 4/5 | — | — | Apr 23, 2026 | Apr 24, 2026 |
| 42430735 | Klarna / Afterpay split issue | Closed | Low | Anthony Schaefer | — | Amely Pacocha | Phone | gift-cardbopis | 5h | ○Sent, no reply | — | — | — | Apr 14, 2026 | Apr 18, 2026 |
| 47563859 | Foundation match help | Solved | Normal | Anthony Schaefer | — | Amely Pacocha | gift-cardsamplesbopis | 6h | ○Sent, no reply | — | — | — | Mar 29, 2026 | - | |
| 61057201 | Cancel order request | Closed | High | Anthony Schaefer | — |  Eula McKenzie | refund | 5h | ○Sent, no reply | — | — | — | Mar 17, 2026 | Mar 19, 2026 | |
| 63296459 | Cancel subscription / Auto-replenish | Closed | Normal | Anthony Schaefer | — |  Miss Amber Hintz Sr. | Social | bopis | 18h | ⊘Not fired | — | — | — | Mar 12, 2026 | Mar 16, 2026 |
| 65314524 | Discount code not working | Closed | Normal | Anthony Schaefer | — | Jacklyn Dare | — | 2h | ○Sent, no reply | — | — | — | Mar 9, 2026 | Mar 12, 2026 | |
| 72674051 | Price match request | Solved | Normal | Anthony Schaefer | — |  Mr. Skyla Trantow | loyalty | 5h | ●Responded | 5/5 | — | — | Mar 8, 2026 | - | |
| 76046699 | Refund not received | Closed | Normal | Anthony Schaefer | — |  Dr. Mandy McLaughlin | refundloyalty | 2h | ○Sent, no reply | — | — | — | Mar 6, 2026 | Mar 10, 2026 | |
| 83888556 | Wrong shade sent | Closed | Normal | Anthony Schaefer | — |  Kip Schroeder IV | refund | 1d 9h | ○Sent, no reply | — | — | — | Feb 24, 2026 | Mar 2, 2026 | |
| 59181500 | BOPIS order cancelled at store | Solved | Normal | Anthony Schaefer | — |  Garth Dooley | loyaltygift-cardreturns | 10h | ○Sent, no reply | — | — | — | Feb 21, 2026 | - | |
| 68539921 | Birthday gift not received | Closed | Normal | Anthony Schaefer | — |  Ignatius Cummerata | wholesaleapprefund | 1h | ●Responded | 4/5 | — | — | Feb 17, 2026 | Feb 21, 2026 | |
| 62185695 | Birthday gift not received | Solved | Normal | Anthony Schaefer | — | Dr. Mandy McLaughlin | — | 13h | ●Responded | 4/5 | — | — | Jan 30, 2026 | - | |
| 90400841 | Foundation match help | Solved | Normal | Anthony Schaefer | — | Vilma Gusikowski | Chat | — | 1h | ○Sent, no reply | — | — | — | Jan 20, 2026 | - |
| 17225348 | Refund not received | Solved | Normal | Anthony Schaefer | — |  Tommy Kuvalis | apprefundloyalty | 2d 6h | ●Responded | 4/5 | — | — | Jan 1, 2026 | - | |
| 81978698 | Lost package follow-up | Solved | High | Anthony Schaefer | — | Lily Raynor | Phone | — | 1h | ●Responded | 2/5 | — | — | Dec 30, 2025 | - |
| 62187139 | Discount code not working | Solved | Low | Anthony Schaefer | — | Amely Pacocha | Chat | — | 4h | ○Sent, no reply | — | — | — | Dec 26, 2025 | - |
| 34008758 | Order arrived damaged | Pending | Normal | Anthony Schaefer | — | Vilma Gusikowski | Chat | returns | - | —Skipped | — | — | — | Dec 25, 2025 | - |
| 47854260 | Cancel subscription / Auto-replenish | Solved | Normal | Anthony Schaefer | — | Amely Pacocha | shade-matchreturns | 9h | ○Sent, no reply | — | — | — | Dec 25, 2025 | - | |
| 13687724 | Restock alert for backorder | Closed | Normal | Anthony Schaefer | — | Tommy Kuvalis | Chat | gift-cardfragrance | 3h | ○Sent, no reply | — | — | — | Dec 24, 2025 | Dec 30, 2025 |
| 47505092 | Where is my order? | Solved | Low | Anthony Schaefer | — |  Steve O'Conner | Chat | wholesale | 1d | ○Sent, no reply | — | — | — | Dec 15, 2025 | - |
| 31577245 | Allergic reaction concern | Pending | Normal | Anthony Schaefer | — | Jacklyn Dare | — | - | —Skipped | — | — | — | Dec 12, 2025 | - | |
| 62652421 | Missing items in shipment | Pending | Low | Anthony Schaefer | — |  Faith Hilll | Chat | fragrancewholesale | - | —Skipped | — | — | — | Dec 12, 2025 | - |
| 25209607 | Missing samples in order | Solved | Normal | Anthony Schaefer | — | Eula McKenzie | loyaltyinfluencer | 20h | ●Responded | 3/5 | — | — | Dec 8, 2025 | - | |
| 63755488 | Order arrived damaged | Closed | Normal | Anthony Schaefer | — | Jacklyn Dare | damagedloyaltybopis | 17h | ●Responded | 10/11 | — | — | Dec 1, 2025 | Dec 8, 2025 | |
| 79277479 | Cancel order request | Solved | Low | Anthony Schaefer | — | Kip Schroeder IV | loyalty | 1d 9h | ●Responded | 4/5 | — | — | Nov 27, 2025 | - | |
| 28067965 | Insider tier issue | Solved | Normal | Anthony Schaefer | — | Eula McKenzie | Phone | bopisloyalty | 2h | ○Sent, no reply | — | — | — | Nov 21, 2025 | - |
| 33925982 | Wholesale order question | Solved | Low | Anthony Schaefer | — |  Yazmin Jast | bopisloyalty | 19h | ●Responded | 5/5 | — | — | Nov 17, 2025 | - | |
| 16984275 | Item authenticity concern | Solved | Low | Anthony Schaefer | — |  Katrina Johns | Phone | returnsvipshipping | 1h | ●Responded | 5/5 | — | — | Nov 15, 2025 | - |
| 84859456 | Item authenticity concern | Closed | Normal | Anthony Schaefer | — | Kip Schroeder IV | — | 2h | ●Responded | 3/5 | — | — | Nov 13, 2025 | Nov 20, 2025 | |
| 28613423 | Gift card balance question | Solved | Normal | Anthony Schaefer | — |  Mr. Cade Senger | damagedshade-matchrefund | 2h | ⊘Not fired | — | — | — | Nov 2, 2025 | - | |
| 77721514 | Order arrived damaged | Solved | Low | Anthony Schaefer | — | Garth Dooley | gift-cardapp | 6h | ●Responded | 7/11 | — | — | Nov 1, 2025 | - | |
| 19780292 | Insider tier issue | Closed | Normal | Anthony Schaefer | — |  Kaela Friesen | — | 5h | ⊘Not fired | — | — | — | Oct 31, 2025 | Nov 4, 2025 | |
| 32542263 | Klarna / Afterpay split issue | Solved | Low | Anthony Schaefer | — |  Leonard Waters-Howell | Phone | — | 1h | ●Responded | 5/5 | — | — | Oct 28, 2025 | - |
| 22031224 | Where is my order? | Closed | Low | Anthony Schaefer | — |  Mr. Lonie Hudson | — | 1d 5h | ⊘Not fired | — | — | — | Oct 20, 2025 | Oct 24, 2025 | |
| 76283300 | Restock alert for backorder | Closed | Normal | Anthony Schaefer | — | Amely Pacocha | — | 10h | ○Sent, no reply | — | — | — | Oct 14, 2025 | Oct 20, 2025 | |
| 99854455 | Pro discount enrollment | Solved | Normal | Anthony Schaefer | — | Kaela Friesen | wholesale | 16h | ●Responded | 9/11 | — | — | Oct 11, 2025 | - | |
| 21558999 | Question about product ingredients | Solved | Normal | Anthony Schaefer | — | Faith Hilll | shade-match | 1h | ○Sent, no reply | — | — | — | Sep 30, 2025 | - | |
| 44723986 | Gift card balance question | Solved | Normal | Anthony Schaefer | — | Leonard Waters-Howell | — | 6h | ⊘Not fired | — | — | — | Sep 25, 2025 | - | |
| 57511812 | Cancel order request | Closed | Normal | Anthony Schaefer | — | Jacklyn Dare | Chat | bopis | 3d | ○Sent, no reply | — | — | — | Aug 23, 2025 | Sep 1, 2025 |
| 93093871 | Where is my order? | Solved | Normal | Anthony Schaefer | — | Oscar O'Hara | Chat | — | 6h | ●Responded | 5/5 | — | — | Aug 4, 2025 | - |
| 22991351 | Discount code not working | Pending | Normal | Anthony Schaefer | — | Garth Dooley | shade-matchsamples | - | —Skipped | — | — | — | Jul 31, 2025 | - | |
| 99516477 | Foundation match help | Open | High | Anthony Schaefer | — | Garth Dooley | loyaltyshipping | - | —Skipped | — | — | — | Jul 8, 2025 | - | |
| 86704093 | Item authenticity concern | Solved | Normal | Anthony Schaefer | — | Faith Hilll | Social | appgift-cardshade-match | 3h | ⊘Not fired | — | — | — | Jul 1, 2025 | - |
| 16213640 | Loyalty points not posting | Solved | Normal | Anthony Schaefer | — | Kip Schroeder IV | shade-match | 2h | ○Sent, no reply | — | — | — | Jun 29, 2025 | - | |
| 44065157 | Price match request | Solved | Normal | Anthony Schaefer | — | Faith Hilll | shippingfragrancewholesale | 1d 4h | ○Sent, no reply | — | — | — | Jun 22, 2025 | - | |
| 68774103 | Birthday gift not received | Solved | Normal | Anthony Schaefer | — |  Chaz Renner | gift-cardloyalty | 13h | ○Sent, no reply | — | — | — | Jun 13, 2025 | - |