Patty Pacocha
kacie55@hotmail.com
Showing 1 - 49 of 49
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 14496093 | Insider tier issue | Closed | High | Patty Pacocha | — |  Darryl Jacobi | Chat | app | 1d | ⊘Not fired | — | — | — | May 15, 2026 | May 17, 2026 |
| 43078336 | App crashes at checkout | Solved | High | Patty Pacocha | — |  Lily Raynor | Chat | influencerloyalty | 9d 19h | ○Sent, no reply | — | — | — | May 15, 2026 | - |
| 65520473 | Where is my order? | Closed | Normal | Patty Pacocha | — |  Mr. Eliza Gerhold IV | — | 15h | ●Responded | 5/5 | — | — | May 10, 2026 | May 13, 2026 | |
| 90708669 | Missing samples in order | Open | Normal | Patty Pacocha | — | Mr. Eliza Gerhold IV | Chat | vipdamaged | - | —Skipped | — | — | — | May 1, 2026 | - |
| 14562634 | Address change after shipping | Solved | Low | Patty Pacocha | — |  Katrina Johns | shade-match | 14h | ⊘Not fired | — | — | — | Apr 22, 2026 | - | |
| 69214953 | Cancel order request | Solved | Normal | Patty Pacocha | — |  Steve O'Conner | influencer | 9h | ○Sent, no reply | — | — | — | Apr 16, 2026 | - | |
| 33043078 | Foundation match help | Closed | Normal | Patty Pacocha | — |  Chaz Renner | loyaltygift-card | 6h | ○Sent, no reply | — | — | — | Mar 30, 2026 | Apr 2, 2026 | |
| 40753493 | Cancel order request | Solved | Normal | Patty Pacocha | — | Mr. Eliza Gerhold IV | gift-cardshippingbopis | 13h | ●Responded | 4/5 | — | — | Mar 30, 2026 | - | |
| 34014588 | App crashes at checkout | Pending | Normal | Patty Pacocha | — | Chaz Renner | Chat | appwholesale | - | —Skipped | — | — | — | Mar 3, 2026 | - |
| 06604255 | App login problem | Closed | Normal | Patty Pacocha | — | Steve O'Conner | shade-matchshippingreturns | 4h | ●Responded | 4/5 | — | — | Feb 28, 2026 | Mar 3, 2026 | |
| 96021465 | Insider tier issue | Solved | Low | Patty Pacocha | — | Darryl Jacobi | returns | 22h | ○Sent, no reply | — | — | — | Feb 27, 2026 | - | |
| 34000697 | Store experience feedback | Pending | Low | Patty Pacocha | — |  Miss Amber Hintz Sr. | wholesale | - | —Skipped | — | — | — | Feb 12, 2026 | - | |
| 34852691 | Lost package follow-up | Solved | High | Patty Pacocha | — |  Vilma Gusikowski | shade-matchvipfragrance | 2h | ●Responded | 5/5 | — | — | Feb 5, 2026 | - | |
| 28946163 | App crashes at checkout | Closed | High | Patty Pacocha | — |  Dr. Mandy McLaughlin | influencer | 1d 5h | ●Responded | 4/5 | — | — | Feb 4, 2026 | Feb 8, 2026 | |
| 78961421 | Item authenticity concern | Solved | Normal | Patty Pacocha | — | Katrina Johns | vip | 5h | ●Responded | 2/5 | — | — | Feb 1, 2026 | - | |
| 85292175 | Loyalty points not posting | Closed | Normal | Patty Pacocha | — |  Julie Hodkiewicz | fragrancegift-cardrefund | 15h | ●Responded | 5/5 | — | — | Jan 29, 2026 | Feb 5, 2026 | |
| 14321607 | Shipping cost question | Pending | Low | Patty Pacocha | — |  Leonard Waters-Howell | refundvipapp | - | —Skipped | — | — | — | Jan 28, 2026 | - | |
| 84120161 | App crashes at checkout | Solved | Normal | Patty Pacocha | — |  Mr. Lonie Hudson | Chat | vip | 17h | ○Sent, no reply | — | — | — | Jan 28, 2026 | - |
| 50156018 | Where is my order? | Solved | Normal | Patty Pacocha | — | Steve O'Conner | Chat | — | 3h | ○Sent, no reply | — | — | — | Jan 27, 2026 | - |
| 04413807 | Cancel subscription / Auto-replenish | Pending | Normal | Patty Pacocha | — | Chaz Renner | Chat | returns | - | —Skipped | — | — | — | Jan 25, 2026 | - |
| 32683059 | Order arrived damaged | Solved | High | Patty Pacocha | — |  Yazmin Jast | Chat | — | 19h | ●Responded | 4/5 | — | — | Jan 20, 2026 | - |
| 11741157 | Price match request | Closed | High | Patty Pacocha | — |  Faith Hilll | Chat | returnsgift-cardwholesale | 6d 22h | ○Sent, no reply | — | — | — | Jan 17, 2026 | Jan 26, 2026 |
| 86562172 | Birthday gift not received | Solved | Normal | Patty Pacocha | — | Chaz Renner | vipsamples | 13h | ●Responded | 2/5 | — | — | Jan 16, 2026 | - | |
| 79781044 | Influencer code not working | Closed | Low | Patty Pacocha | — | Steve O'Conner | — | 2h | ●Responded | 5/5 | — | — | Dec 26, 2025 | Jan 1, 2026 | |
| 02118000 | Shipping cost question | Solved | Normal | Patty Pacocha | — | Chaz Renner | Chat | — | 21h | ○Sent, no reply | — | — | — | Dec 25, 2025 | - |
| 88727234 | Wrong shade sent | Solved | High | Patty Pacocha | — |  Kaela Friesen | Chat | refund | 3h | ●Responded | 3/5 | — | — | Dec 20, 2025 | - |
| 67217119 | Price match request | Solved | Low | Patty Pacocha | — | Leonard Waters-Howell | — | 3h | ○Sent, no reply | — | — | — | Dec 12, 2025 | - | |
| 51863394 | Discount code not working | Solved | Normal | Patty Pacocha | — |  Mr. Cade Senger | appgift-cardfragrance | 2h | ●Responded | 2/5 | — | — | Dec 5, 2025 | - | |
| 94350665 | Question about product ingredients | Solved | Low | Patty Pacocha | — |  Tommy Kuvalis | Chat | apprefundwholesale | 2d | ○Sent, no reply | — | — | — | Nov 19, 2025 | - |
| 44658203 | Where is my order? | Solved | High | Patty Pacocha | — | Mr. Cade Senger | shade-match | 4h | ○Sent, no reply | — | — | — | Nov 18, 2025 | - | |
| 17379443 | Return after 30-day window | Solved | Normal | Patty Pacocha | — | Faith Hilll | Chat | shippinggift-cardshade-match | 6h | ○Sent, no reply | — | — | — | Nov 14, 2025 | - |
| 57689010 | Lost package follow-up | Solved | Normal | Patty Pacocha | — |  Jacklyn Dare | Chat | wholesalerefund | 20h | ○Sent, no reply | — | — | — | Oct 30, 2025 | - |
| 48947029 | Foundation match help | Open | Urgent | Patty Pacocha | — | Katrina Johns | Phone | shade-matchwholesaleshipping | - | —Skipped | — | — | — | Oct 3, 2025 | - |
| 76141713 | Pro discount enrollment | Closed | Normal | Patty Pacocha | — |  Oscar O'Hara | Phone | appfragranceinfluencer | 4h | ○Sent, no reply | — | — | — | Oct 1, 2025 | Oct 6, 2025 |
| 09326668 | Missing samples in order | Pending | Normal | Patty Pacocha | — |  Amely Pacocha | app | - | —Skipped | — | — | — | Sep 13, 2025 | - | |
| 44195638 | Address change after shipping | Solved | Normal | Patty Pacocha | — | Katrina Johns | loyaltybopis | 13h | ○Sent, no reply | — | — | — | Sep 12, 2025 | - | |
| 70381080 | Missing items in shipment | Solved | Normal | Patty Pacocha | — |  Garth Dooley | Social | apprefundshipping | 4d 13h | ⊘Not fired | — | — | — | Aug 29, 2025 | - |
| 56970124 | Address change after shipping | Solved | Normal | Patty Pacocha | — | Mr. Cade Senger | Chat | samples | 11h | ○Sent, no reply | — | — | — | Aug 23, 2025 | - |
| 48604404 | Lost package follow-up | Solved | Normal | Patty Pacocha | — |  Ignatius Cummerata | shade-matchdamaged | 15h | ○Sent, no reply | — | — | — | Aug 20, 2025 | - | |
| 68890375 | Allergic reaction concern | Solved | Normal | Patty Pacocha | — | Steve O'Conner | — | 21h | ○Sent, no reply | — | — | — | Aug 12, 2025 | - | |
| 82110550 | Price match request | Solved | Normal | Patty Pacocha | — | Katrina Johns | Chat | appwholesale | 2d 8h | ●Responded | 4/5 | — | — | Aug 7, 2025 | - |
| 80657604 | Store experience feedback | Solved | Normal | Patty Pacocha | — |  Eula McKenzie | Chat | — | 7h | ○Sent, no reply | — | — | — | Aug 4, 2025 | - |
| 39025267 | BOPIS pickup not ready | Closed | Normal | Patty Pacocha | — | Oscar O'Hara | Chat | fragrancereturns | 1d 7h | ●Responded | 7/11 | — | — | Jul 14, 2025 | Jul 18, 2025 |
| 74597016 | Address change after shipping | Solved | High | Patty Pacocha | — | Faith Hilll | Chat | — | 22h | ●Responded | 5/5 | — | — | Jul 5, 2025 | - |
| 93609647 | Klarna / Afterpay split issue | Closed | Low | Patty Pacocha | — | Mr. Eliza Gerhold IV | refund | 4h | ●Responded | 10/11 | — | — | Jun 13, 2025 | Jun 15, 2025 | |
| 06295225 | Price match request | Solved | Low | Patty Pacocha | — | Steve O'Conner | bopis | 17h | ⊘Not fired | — | — | — | Jun 11, 2025 | - | |
| 31132487 | Missing items in shipment | Closed | High | Patty Pacocha | — | Mr. Cade Senger | Chat | fragrance | 2h | ●Responded | 5/5 | — | — | Jun 10, 2025 | Jun 12, 2025 |
| 89333517 | Birthday gift not received | Solved | Normal | Patty Pacocha | — | Amely Pacocha | loyaltyapp | 16h | ○Sent, no reply | — | — | — | Jun 2, 2025 | - | |
| 06384042 | Allergic reaction concern | Solved | Low | Patty Pacocha | — | Faith Hilll | fragranceinfluencershipping | 3h | ●Responded | 4/5 | — | — | May 26, 2025 | - |