Gene Jones
sean_bergnaum69@gmail.com
Showing 1 - 34 of 34
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 32180994 | Discount code not working | Pending | High | Gene Jones | — |  Lily Raynor | Chat | apployaltyshipping | - | —Skipped | — | — | — | May 15, 2026 | - |
| 20901468 | App login problem | Closed | Low | Gene Jones | — |  Jacklyn Dare | influencershipping | 6h | ○Sent, no reply | — | — | — | May 5, 2026 | May 12, 2026 | |
| 45361631 | Address change after shipping | Solved | Low | Gene Jones | — |  Mr. Cade Senger | Chat | influencer | 6h | ●Responded | 7/11 | — | — | Apr 15, 2026 | - |
| 87481250 | Missing samples in order | Closed | Normal | Gene Jones | — | Jacklyn Dare | Chat | returnsinfluencer | 5d 12h | ○Sent, no reply | — | — | — | Apr 8, 2026 | Apr 19, 2026 |
| 61817112 | Gift card balance question | Closed | Normal | Gene Jones | — |  Kip Schroeder IV | Chat | refund | 7h | ○Sent, no reply | — | — | — | Apr 3, 2026 | Apr 6, 2026 |
| 02502635 | Discount code not working | Closed | Normal | Gene Jones | — | Mr. Cade Senger | Chat | shade-matchgift-carddamaged | 23h | ○Sent, no reply | — | — | — | Mar 24, 2026 | Mar 30, 2026 |
| 34315907 | Cancel order request | Pending | Normal | Gene Jones | — |  Garth Dooley | shippingbopisfragrance | - | —Skipped | — | — | — | Mar 18, 2026 | - | |
| 89299860 | Return after 30-day window | Closed | Normal | Gene Jones | — |  Dr. Mandy McLaughlin | gift-cardreturnswholesale | 2h | ○Sent, no reply | — | — | — | Mar 9, 2026 | Mar 16, 2026 | |
| 25724493 | Where is my order? | Solved | High | Gene Jones | — |  Miss Amber Hintz Sr. | Chat | wholesaleinfluencer | 5h | ○Sent, no reply | — | — | — | Mar 3, 2026 | - |
| 47330806 | App crashes at checkout | Closed | Low | Gene Jones | — | Jacklyn Dare | Social | refundshipping | 5h | ⊘Not fired | — | — | — | Jan 30, 2026 | Feb 6, 2026 |
| 48040530 | App crashes at checkout | Solved | High | Gene Jones | — |  Steve O'Conner | refund | 2h | ○Sent, no reply | — | — | — | Jan 30, 2026 | - | |
| 22227641 | App crashes at checkout | Solved | Normal | Gene Jones | — | Jacklyn Dare | — | 3h | ●Responded | 5/5 | — | — | Jan 29, 2026 | - | |
| 28080259 | Discount code not working | Open | Normal | Gene Jones | — |  Mr. Lonie Hudson | damaged | - | —Skipped | — | — | — | Jan 27, 2026 | - | |
| 18325967 | Store experience feedback | Solved | High | Gene Jones | — | Miss Amber Hintz Sr. | Chat | influencerdamagedrefund | 1d 10h | ○Sent, no reply | — | — | — | Jan 18, 2026 | - |
| 35148660 | Missing items in shipment | Solved | Low | Gene Jones | — |  Mr. Skyla Trantow | Chat | loyaltyrefundwholesale | 18h | ⊘Not fired | — | — | — | Dec 23, 2025 | - |
| 49984101 | Discount code not working | Solved | Normal | Gene Jones | — |  Vilma Gusikowski | refundwholesalereturns | 1h | ○Sent, no reply | — | — | — | Dec 16, 2025 | - | |
| 84503965 | Klarna / Afterpay split issue | Closed | Normal | Gene Jones | — |  Ignatius Cummerata | gift-cardinfluencer | 3h | ○Sent, no reply | — | — | — | Dec 9, 2025 | Dec 12, 2025 | |
| 92357232 | Pro discount enrollment | Solved | Normal | Gene Jones | — |  Faith Hilll | refund | 9h | ○Sent, no reply | — | — | — | Dec 5, 2025 | - | |
| 88559864 | Discount code not working | Solved | Normal | Gene Jones | — | Miss Amber Hintz Sr. | samplesinfluencer | 1h | ○Sent, no reply | — | — | — | Nov 29, 2025 | - | |
| 80882726 | Item authenticity concern | Solved | High | Gene Jones | — |  Julie Hodkiewicz | shade-match | 3h | ●Responded | 9/11 | — | — | Nov 26, 2025 | - | |
| 41871038 | Influencer code not working | Closed | Normal | Gene Jones | — | Jacklyn Dare | Phone | shade-matchrefundapp | 5h | ●Responded | 5/5 | — | — | Oct 8, 2025 | Oct 15, 2025 |
| 73673323 | Where is my order? | Solved | Normal | Gene Jones | — |  Yazmin Jast | Chat | vipapprefund | 5h | ○Sent, no reply | — | — | — | Oct 1, 2025 | - |
| 41777057 | Where is my order? | Solved | Low | Gene Jones | — |  Katrina Johns | Chat | fragrancevipdamaged | 1d | ●Responded | 2/5 | — | — | Sep 30, 2025 | - |
| 10513493 | Item authenticity concern | Closed | Normal | Gene Jones | — |  Amely Pacocha | loyalty | 2d 16h | ○Sent, no reply | — | — | — | Sep 16, 2025 | Sep 21, 2025 | |
| 56462806 | Missing items in shipment | Solved | Normal | Gene Jones | — | Mr. Skyla Trantow | wholesaleinfluencer | 1d 17h | ○Sent, no reply | — | — | — | Aug 27, 2025 | - | |
| 33261734 | Where is my order? | Solved | Normal | Gene Jones | — |  Darryl Jacobi | Social | loyaltydamagedfragrance | 3h | ⊘Not fired | — | — | — | Aug 22, 2025 | - |
| 86606386 | Address change after shipping | Closed | High | Gene Jones | — |  Kaela Friesen | Chat | gift-card | 1h | ●Responded | 5/5 | — | — | Aug 22, 2025 | Aug 28, 2025 |
| 95759096 | Foundation match help | Pending | Low | Gene Jones | — | Steve O'Conner | fragrancedamagedshade-match | - | —Skipped | — | — | — | Aug 19, 2025 | - | |
| 72546347 | Price match request | Solved | Low | Gene Jones | — | Vilma Gusikowski | Social | damagedvipbopis | 5h | ⊘Not fired | — | — | — | Jul 16, 2025 | - |
| 17150650 | Question about product ingredients | Solved | High | Gene Jones | — |  Tommy Kuvalis | Phone | refundgift-cardloyalty | 2d 1h | ○Sent, no reply | — | — | — | Jun 15, 2025 | - |
| 30073538 | Pro discount enrollment | Solved | Normal | Gene Jones | — | Yazmin Jast | vipshippingbopis | 1h | ●Responded | 5/5 | — | — | Jun 14, 2025 | - | |
| 96935448 | Birthday gift not received | Closed | Normal | Gene Jones | — |  Eula McKenzie | Chat | — | 13h | ○Sent, no reply | — | — | — | Jun 5, 2025 | Jun 10, 2025 |
| 46038588 | Allergic reaction concern | Closed | Normal | Gene Jones | — | Steve O'Conner | — | 5h | ○Sent, no reply | — | — | — | Jun 4, 2025 | Jun 8, 2025 | |
| 84691336 | BOPIS order cancelled at store | Solved | Normal | Gene Jones | — | Garth Dooley | influencerbopiswholesale | 4d 4h | ○Sent, no reply | — | — | — | May 28, 2025 | - |