Brittany Tromp
vergie44@gmail.com
Showing 1 - 42 of 42
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 72902975 | Shipping cost question | Closed | Normal | Brittany Tromp | — |  Eula McKenzie | refundappshade-match | 3h | ○Sent, no reply | — | — | — | May 17, 2026 | May 19, 2026 | |
| 51043852 | Pro discount enrollment | Closed | Normal | Brittany Tromp | — |  Lily Raynor | Chat | — | 6h | ●Responded | 4/5 | — | — | May 17, 2026 | May 18, 2026 |
| 73867453 | Missing items in shipment | Solved | Normal | Brittany Tromp | — |  Mr. Lonie Hudson | shade-matchwholesale | 2d 9h | ○Sent, no reply | — | — | — | Apr 30, 2026 | - | |
| 99510714 | BOPIS pickup not ready | Solved | Normal | Brittany Tromp | — |  Mr. Skyla Trantow | influencersamplesbopis | 1d | ●Responded | 10/11 | — | — | Apr 30, 2026 | - | |
| 36375291 | App login problem | Solved | Normal | Brittany Tromp | — | Mr. Skyla Trantow | wholesaleappshade-match | 3h | ○Sent, no reply | — | — | — | Mar 24, 2026 | - | |
| 26942054 | Refund not received | Solved | Urgent | Brittany Tromp | — | Mr. Lonie Hudson | Chat | refundshipping | 1d 11h | ⊘Not fired | — | — | — | Mar 13, 2026 | - |
| 31489622 | Influencer code not working | Closed | Normal | Brittany Tromp | — |  Mr. Eliza Gerhold IV | influencer | 16h | ●Responded | 2/5 | — | — | Mar 6, 2026 | Mar 13, 2026 | |
| 01440307 | Return after 30-day window | Solved | Low | Brittany Tromp | — | Mr. Eliza Gerhold IV | shipping | 13h | ●Responded | 4/5 | — | — | Feb 27, 2026 | - | |
| 71556733 | Discount code not working | Solved | Normal | Brittany Tromp | — |  Kip Schroeder IV | wholesale | 2h | ○Sent, no reply | — | — | — | Jan 30, 2026 | - | |
| 90948694 | BOPIS pickup not ready | Closed | Normal | Brittany Tromp | — |  Ignatius Cummerata | returns | 7h | ○Sent, no reply | — | — | — | Jan 28, 2026 | Jan 31, 2026 | |
| 13569764 | Insider tier issue | Solved | Normal | Brittany Tromp | — |  Kaela Friesen | Social | — | 11h | ⊘Not fired | — | — | — | Jan 27, 2026 | - |
| 60041987 | App crashes at checkout | Solved | Normal | Brittany Tromp | — |  Garth Dooley | fragrancebopissamples | 6h | ○Sent, no reply | — | — | — | Jan 17, 2026 | - | |
| 84431606 | Cancel order request | Pending | High | Brittany Tromp | — | Kaela Friesen | Chat | damagedshippingsamples | - | —Skipped | — | — | — | Jan 2, 2026 | - |
| 59562823 | Loyalty points not posting | Solved | Normal | Brittany Tromp | — | Kaela Friesen | Chat | vipgift-card | 3h | ○Sent, no reply | — | — | — | Dec 31, 2025 | - |
| 48517557 | Missing samples in order | Solved | Low | Brittany Tromp | — |  Tommy Kuvalis | Chat | loyaltyfragranceinfluencer | 7h | ●Responded | 10/11 | — | — | Dec 29, 2025 | - |
| 00295451 | Loyalty points not posting | Solved | Normal | Brittany Tromp | — |  Chaz Renner | — | 6h | ⊘Not fired | — | — | — | Dec 3, 2025 | - | |
| 65624512 | Refund not received | Solved | Normal | Brittany Tromp | — | Kaela Friesen | damaged | 9h | ●Responded | 5/5 | — | — | Dec 2, 2025 | - | |
| 86628720 | Order arrived damaged | Solved | Low | Brittany Tromp | — |  Yazmin Jast | Chat | fragranceshade-match | 3h | ○Sent, no reply | — | — | — | Dec 1, 2025 | - |
| 84683102 | Wrong shade sent | Closed | High | Brittany Tromp | — | Kip Schroeder IV | — | 12h | ○Sent, no reply | — | — | — | Nov 23, 2025 | Nov 30, 2025 | |
| 67103227 | Shipping cost question | Solved | Normal | Brittany Tromp | — |  Mr. Cade Senger | Chat | shade-matchsamples | 2d 4h | ●Responded | 4/5 | — | — | Nov 13, 2025 | - |
| 56428397 | Lost package follow-up | Solved | Normal | Brittany Tromp | — | Lily Raynor | Chat | — | 2h | ○Sent, no reply | — | — | — | Nov 4, 2025 | - |
| 48550993 | BOPIS order cancelled at store | Open | Normal | Brittany Tromp | — |  Miss Amber Hintz Sr. | shippingreturnswholesale | - | —Skipped | — | — | — | Nov 4, 2025 | - | |
| 00410258 | App crashes at checkout | Solved | Low | Brittany Tromp | — |  Vilma Gusikowski | sampleswholesale | 4h | ●Responded | 5/5 | — | — | Oct 31, 2025 | - | |
| 03076650 | Cancel subscription / Auto-replenish | Solved | High | Brittany Tromp | — |  Steve O'Conner | Phone | refundappwholesale | 2d 19h | ●Responded | 3/5 | — | — | Oct 1, 2025 | - |
| 55790561 | Influencer code not working | Solved | Normal | Brittany Tromp | — |  Amely Pacocha | shade-matchshippinginfluencer | 6h | ●Responded | 5/5 | — | — | Sep 22, 2025 | - | |
| 54958702 | Lost package follow-up | Solved | Low | Brittany Tromp | — | Miss Amber Hintz Sr. | — | 1d 2h | ●Responded | 3/5 | — | — | Sep 19, 2025 | - | |
| 62230243 | Missing samples in order | Solved | Normal | Brittany Tromp | — | Steve O'Conner | Chat | fragrance | 3h | ○Sent, no reply | — | — | — | Sep 3, 2025 | - |
| 83042489 | Wholesale order question | Solved | Normal | Brittany Tromp | — | Ignatius Cummerata | fragranceshade-matchsamples | 4h | ○Sent, no reply | — | — | — | Sep 2, 2025 | - | |
| 52333318 | Klarna / Afterpay split issue | Pending | Normal | Brittany Tromp | — |  Leonard Waters-Howell | Chat | shade-matchinfluencerbopis | - | —Skipped | — | — | — | Sep 2, 2025 | - |
| 36846078 | Wrong shade sent | Solved | High | Brittany Tromp | — |  Jacklyn Dare | — | 1d 19h | ○Sent, no reply | — | — | — | Sep 1, 2025 | - | |
| 32937750 | Return after 30-day window | Pending | Low | Brittany Tromp | — |  Faith Hilll | vipdamaged | - | —Skipped | — | — | — | Aug 28, 2025 | - | |
| 24160557 | Birthday gift not received | Closed | Normal | Brittany Tromp | — | Mr. Eliza Gerhold IV | Chat | gift-cardsamples | 12h | ○Sent, no reply | — | — | — | Aug 15, 2025 | Aug 22, 2025 |
| 25688609 | Loyalty points not posting | Closed | Normal | Brittany Tromp | — | Faith Hilll | — | 20h | ●Responded | 3/5 | — | — | Jul 28, 2025 | Aug 1, 2025 | |
| 72595513 | Where is my order? | Solved | Low | Brittany Tromp | — |  Julie Hodkiewicz | — | 2h | ●Responded | 5/5 | — | — | Jul 28, 2025 | - | |
| 69443891 | Allergic reaction concern | Solved | Normal | Brittany Tromp | — | Eula McKenzie | Chat | wholesalereturns | 12h | ●Responded | 3/5 | — | — | Jul 20, 2025 | - |
| 39078085 | App login problem | Closed | Normal | Brittany Tromp | — | Eula McKenzie | — | 5h | ●Responded | 4/5 | — | — | Jul 16, 2025 | Jul 20, 2025 | |
| 42690390 | Address change after shipping | Open | Normal | Brittany Tromp | — | Amely Pacocha | Phone | loyaltyshippinggift-card | - | —Skipped | — | — | — | Jul 10, 2025 | - |
| 83428319 | Restock alert for backorder | Solved | Normal | Brittany Tromp | — | Eula McKenzie | Social | vipfragranceshade-match | 1d 22h | ⊘Not fired | — | — | — | Jun 21, 2025 | - |
| 85680460 | Wholesale order question | Solved | Normal | Brittany Tromp | — | Amely Pacocha | influencerfragrancegift-card | 2h | ●Responded | 7/11 | — | — | Jun 16, 2025 | - | |
| 33613597 | Store experience feedback | Solved | Normal | Brittany Tromp | — | Miss Amber Hintz Sr. | refund | 2d 5h | ●Responded | 7/11 | — | — | May 30, 2025 | - | |
| 67053173 | Loyalty points not posting | Solved | Normal | Brittany Tromp | — | Miss Amber Hintz Sr. | Chat | vip | 5d 23h | ○Sent, no reply | — | — | — | May 27, 2025 | - |
| 79085980 | Wholesale order question | Closed | Normal | Brittany Tromp | — | Leonard Waters-Howell | Social | influencerdamagedgift-card | 14h | ⊘Not fired | — | — | — | May 23, 2025 | May 27, 2025 |