Makenzie Hilpert
bobbie.fritsch@yahoo.com
Showing 1 - 34 of 34
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26417531 | Discount code not working | Solved | High | Makenzie Hilpert | — |  Lily Raynor | — | 1d | ○Sent, no reply | — | — | — | May 20, 2026 | - | |
| 42359534 | BOPIS order cancelled at store | Solved | Normal | Makenzie Hilpert | — |  Amely Pacocha | Chat | returnsshade-match | 1h | ⊘Not fired | — | — | — | May 16, 2026 | - |
| 07468316 | Price match request | Solved | Normal | Makenzie Hilpert | — |  Jacklyn Dare | Chat | shipping | 5h | ○Sent, no reply | — | — | — | May 11, 2026 | - |
| 02959442 | Return after 30-day window | Solved | Normal | Makenzie Hilpert | — |  Miss Amber Hintz Sr. | gift-cardapprefund | 4h | ○Sent, no reply | — | — | — | May 10, 2026 | - | |
| 74060325 | App login problem | Solved | Normal | Makenzie Hilpert | — |  Julie Hodkiewicz | Chat | — | 10h | ○Sent, no reply | — | — | — | Apr 23, 2026 | - |
| 20050075 | Foundation match help | Solved | Normal | Makenzie Hilpert | — |  Darryl Jacobi | refund | 3h | ●Responded | 4/5 | — | — | Apr 7, 2026 | - | |
| 19740788 | Wholesale order question | Closed | Normal | Makenzie Hilpert | — |  Leonard Waters-Howell | wholesale | 1d 23h | ●Responded | 2/5 | — | — | Mar 18, 2026 | Mar 26, 2026 | |
| 21347778 | App crashes at checkout | Closed | Normal | Makenzie Hilpert | — |  Yazmin Jast | wholesaleshade-matchgift-card | 3h | ○Sent, no reply | — | — | — | Mar 16, 2026 | Mar 20, 2026 | |
| 22027632 | Gift card balance question | Closed | Normal | Makenzie Hilpert | — |  Kip Schroeder IV | Social | shade-matchinfluencerfragrance | 2d 23h | ⊘Not fired | — | — | — | Feb 27, 2026 | Mar 5, 2026 |
| 63915368 | Refund not received | Solved | Normal | Makenzie Hilpert | — |  Oscar O'Hara | influencershipping | 5h | ○Sent, no reply | — | — | — | Feb 27, 2026 | - | |
| 29758103 | Wrong shade sent | Closed | Normal | Makenzie Hilpert | — |  Ignatius Cummerata | apployalty | 1h | ●Responded | 5/5 | — | — | Feb 22, 2026 | Feb 23, 2026 | |
| 63846694 | App crashes at checkout | Solved | Normal | Makenzie Hilpert | — |  Mr. Eliza Gerhold IV | wholesale | 5h | ○Sent, no reply | — | — | — | Feb 16, 2026 | - | |
| 63856433 | Item authenticity concern | Closed | Low | Makenzie Hilpert | — | Jacklyn Dare | wholesale | 3d | ○Sent, no reply | — | — | — | Feb 9, 2026 | Feb 13, 2026 | |
| 82097764 | Return after 30-day window | Solved | Normal | Makenzie Hilpert | — |  Vilma Gusikowski | sampleswholesale | 9h | ○Sent, no reply | — | — | — | Jan 21, 2026 | - | |
| 84572284 | Refund not received | Closed | Normal | Makenzie Hilpert | — |  Faith Hilll | Chat | shipping | 1h | ⊘Not fired | — | — | — | Dec 26, 2025 | Dec 28, 2025 |
| 18879201 | Order arrived damaged | Open | Normal | Makenzie Hilpert | — |  Mr. Lonie Hudson | loyaltyappgift-card | - | —Skipped | — | — | — | Dec 15, 2025 | - | |
| 28900755 | Missing items in shipment | Solved | Normal | Makenzie Hilpert | — | Mr. Eliza Gerhold IV | damagedrefundwholesale | 1h | ○Sent, no reply | — | — | — | Nov 21, 2025 | - | |
| 90359622 | Address change after shipping | Solved | Normal | Makenzie Hilpert | — | Faith Hilll | Chat | influencer | 10h | ○Sent, no reply | — | — | — | Nov 20, 2025 | - |
| 72568617 | Missing items in shipment | Pending | Normal | Makenzie Hilpert | — | Miss Amber Hintz Sr. | Chat | loyalty | - | —Skipped | — | — | — | Oct 27, 2025 | - |
| 98353428 | Discount code not working | Closed | Normal | Makenzie Hilpert | — | Darryl Jacobi | damagedapp | 1h | ●Responded | 5/5 | — | — | Oct 21, 2025 | Oct 25, 2025 | |
| 58909551 | Influencer code not working | Pending | Low | Makenzie Hilpert | — |  Dr. Mandy McLaughlin | bopis | - | —Skipped | — | — | — | Oct 16, 2025 | - | |
| 41671342 | Question about product ingredients | Solved | Normal | Makenzie Hilpert | — |  Mr. Cade Senger | damagedapp | 3h | ●Responded | 5/5 | — | — | Sep 14, 2025 | - | |
| 59010629 | Question about product ingredients | Solved | High | Makenzie Hilpert | — | Mr. Lonie Hudson | Chat | fragrancevip | 5h | ●Responded | 3/5 | — | — | Aug 27, 2025 | - |
| 49291951 | Gift card balance question | Closed | Normal | Makenzie Hilpert | — | Lily Raynor | gift-card | 10h | ○Sent, no reply | — | — | — | Aug 22, 2025 | Aug 24, 2025 | |
| 95171359 | Gift card balance question | Solved | Normal | Makenzie Hilpert | — |  Tommy Kuvalis | vipbopis | 10h | ⊘Not fired | — | — | — | Aug 19, 2025 | - | |
| 29700592 | Missing samples in order | Closed | Normal | Makenzie Hilpert | — | Kip Schroeder IV | shade-matchloyaltyfragrance | 3h | ○Sent, no reply | — | — | — | Aug 15, 2025 | Aug 18, 2025 | |
| 85680835 | Pro discount enrollment | Solved | Normal | Makenzie Hilpert | — | Mr. Eliza Gerhold IV | Chat | gift-cardshipping | 4h | ○Sent, no reply | — | — | — | Jul 14, 2025 | - |
| 01657243 | Item authenticity concern | Solved | Urgent | Makenzie Hilpert | — |  Steve O'Conner | returnsdamagedloyalty | 8h | ○Sent, no reply | — | — | — | Jun 28, 2025 | - | |
| 93054081 | Loyalty points not posting | Solved | Normal | Makenzie Hilpert | — | Ignatius Cummerata | Phone | influencer | 2h | ●Responded | 5/5 | — | — | Jun 27, 2025 | - |
| 71674935 | Lost package follow-up | Solved | High | Makenzie Hilpert | — |  Katrina Johns | Chat | returns | 1d 14h | ○Sent, no reply | — | — | — | Jun 19, 2025 | - |
| 78597810 | Price match request | Solved | Low | Makenzie Hilpert | — | Miss Amber Hintz Sr. | Chat | influencer | 1h | ○Sent, no reply | — | — | — | Jun 15, 2025 | - |
| 29327675 | Wrong shade sent | Closed | High | Makenzie Hilpert | — | Steve O'Conner | refundwholesale | 2d 2h | ●Responded | 4/5 | — | — | Jun 12, 2025 | Jun 18, 2025 | |
| 70506281 | Missing samples in order | Solved | Normal | Makenzie Hilpert | — | Jacklyn Dare | refund | 2h | ○Sent, no reply | — | — | — | May 31, 2025 | - | |
| 87449381 | Birthday gift not received | Solved | Normal | Makenzie Hilpert | — | Tommy Kuvalis | — | 8h | ●Responded | 5/5 | — | — | May 29, 2025 | - |