Cathy Osinski
leonard_kemmer@yahoo.com
Showing 1 - 45 of 45
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 20968603 | Wrong shade sent | Closed | Normal | Cathy Osinski | — |  Oscar O'Hara | shade-match | 1d 8h | ⊘Not fired | — | — | — | May 21, 2026 | May 23, 2026 | |
| 14423041 | BOPIS pickup not ready | Solved | Urgent | Cathy Osinski | — |  Steve O'Conner | Social | samples | 8d 21h | ⊘Not fired | — | — | — | May 18, 2026 | - |
| 11219915 | Foundation match help | Solved | Low | Cathy Osinski | — |  Lily Raynor | Chat | returnsinfluencer | 3h | ○Sent, no reply | — | — | — | May 18, 2026 | - |
| 99072927 | App crashes at checkout | Solved | Low | Cathy Osinski | — |  Ignatius Cummerata | fragranceshipping | 2d 18h | ⊘Not fired | — | — | — | May 15, 2026 | - | |
| 48529371 | Store experience feedback | Solved | Low | Cathy Osinski | — | Lily Raynor | Social | damagedbopisgift-card | 8d 16h | ⊘Not fired | — | — | — | Apr 30, 2026 | - |
| 70534099 | Pro discount enrollment | Solved | Normal | Cathy Osinski | — |  Jacklyn Dare | damagedshippinggift-card | 9d 13h | ○Sent, no reply | — | — | — | Apr 23, 2026 | - | |
| 27262372 | Restock alert for backorder | Closed | Normal | Cathy Osinski | — | Lily Raynor | Chat | — | 12h | ○Sent, no reply | — | — | — | Apr 21, 2026 | Apr 29, 2026 |
| 43494523 | Missing samples in order | Solved | Normal | Cathy Osinski | — |  Dr. Mandy McLaughlin | Phone | returnsloyaltybopis | 1h | ○Sent, no reply | — | — | — | Apr 10, 2026 | - |
| 50689865 | Question about product ingredients | Solved | Normal | Cathy Osinski | — |  Kip Schroeder IV | samplesloyalty | 18h | ●Responded | 4/5 | — | — | Mar 29, 2026 | - | |
| 57973816 | Question about product ingredients | Open | Low | Cathy Osinski | — |  Mr. Cade Senger | Chat | shade-match | - | —Skipped | — | — | — | Mar 25, 2026 | - |
| 96636467 | Cancel subscription / Auto-replenish | Pending | Low | Cathy Osinski | — | Dr. Mandy McLaughlin | samplesshipping | - | —Skipped | — | — | — | Mar 13, 2026 | - | |
| 73785948 | Where is my order? | Closed | High | Cathy Osinski | — |  Mr. Lonie Hudson | Phone | bopisfragranceshade-match | 3d | ●Responded | 4/5 | — | — | Mar 12, 2026 | Mar 16, 2026 |
| 37358145 | Gift card balance question | Solved | High | Cathy Osinski | — |  Kaela Friesen | Phone | — | 3h | ○Sent, no reply | — | — | — | Mar 10, 2026 | - |
| 17596791 | Question about product ingredients | Solved | Urgent | Cathy Osinski | — |  Faith Hilll | Chat | bopisloyaltyshipping | 10h | ○Sent, no reply | — | — | — | Feb 14, 2026 | - |
| 79883281 | BOPIS order cancelled at store | Solved | Normal | Cathy Osinski | — | Faith Hilll | Phone | — | 1d 18h | ○Sent, no reply | — | — | — | Feb 10, 2026 | - |
| 36118812 | Restock alert for backorder | Solved | Normal | Cathy Osinski | — |  Katrina Johns | Chat | refund | 1h | ○Sent, no reply | — | — | — | Jan 24, 2026 | - |
| 68618213 | Refund not received | Solved | High | Cathy Osinski | — | Mr. Lonie Hudson | Social | bopis | 3h | ⊘Not fired | — | — | — | Jan 3, 2026 | - |
| 88857857 | Influencer code not working | Closed | Normal | Cathy Osinski | — | Kip Schroeder IV | Chat | fragranceapployalty | 5d 3h | ●Responded | 3/5 | — | — | Jan 2, 2026 | Jan 14, 2026 |
| 43709328 | Missing samples in order | Solved | High | Cathy Osinski | — |  Amely Pacocha | — | 6h | ○Sent, no reply | — | — | — | Dec 30, 2025 | - | |
| 31641600 | Cancel subscription / Auto-replenish | Closed | Normal | Cathy Osinski | — | Steve O'Conner | Chat | gift-cardvip | 1h | ●Responded | 4/5 | — | — | Dec 16, 2025 | Dec 20, 2025 |
| 31443515 | Loyalty points not posting | Closed | Normal | Cathy Osinski | — |  Leonard Waters-Howell | returns | 4h | ○Sent, no reply | — | — | — | Nov 13, 2025 | Nov 20, 2025 | |
| 07946398 | Lost package follow-up | Solved | Normal | Cathy Osinski | — |  Vilma Gusikowski | Social | gift-cardinfluencershipping | 1h | ⊘Not fired | — | — | — | Nov 11, 2025 | - |
| 98627495 | Allergic reaction concern | Solved | Normal | Cathy Osinski | — |  Darryl Jacobi | Chat | wholesalesamplesloyalty | 2h | ○Sent, no reply | — | — | — | Nov 9, 2025 | - |
| 07005598 | Price match request | Open | Normal | Cathy Osinski | — |  Yazmin Jast | Social | — | - | —Skipped | — | — | — | Nov 7, 2025 | - |
| 50964239 | BOPIS order cancelled at store | Pending | Normal | Cathy Osinski | — | Mr. Cade Senger | — | - | —Skipped | — | — | — | Nov 7, 2025 | - | |
| 90279214 | Missing items in shipment | Solved | Normal | Cathy Osinski | — | Katrina Johns | — | 1d | ●Responded | 5/5 | — | — | Nov 6, 2025 | - | |
| 09795351 | Question about product ingredients | Solved | Low | Cathy Osinski | — | Amely Pacocha | Chat | loyalty | 1d 22h | ●Responded | 4/5 | — | — | Oct 20, 2025 | - |
| 12082813 | Refund not received | Solved | Low | Cathy Osinski | — | Oscar O'Hara | — | 1h | ⊘Not fired | — | — | — | Oct 9, 2025 | - | |
| 12693321 | Gift card balance question | Solved | Low | Cathy Osinski | — |  Mr. Skyla Trantow | gift-card | 2d 20h | ○Sent, no reply | — | — | — | Oct 8, 2025 | - | |
| 90324841 | Restock alert for backorder | Solved | Urgent | Cathy Osinski | — | Oscar O'Hara | appsamples | 10h | ○Sent, no reply | — | — | — | Oct 8, 2025 | - | |
| 83788466 | Refund not received | Solved | Normal | Cathy Osinski | — | Steve O'Conner | Chat | damagedshade-match | 2h | ○Sent, no reply | — | — | — | Sep 19, 2025 | - |
| 72581552 | Missing items in shipment | Solved | Normal | Cathy Osinski | — | Mr. Skyla Trantow | vipfragrancerefund | 2h | ●Responded | 5/5 | — | — | Aug 15, 2025 | - | |
| 53488953 | Store experience feedback | Solved | Urgent | Cathy Osinski | — | Leonard Waters-Howell | Chat | gift-cardrefundapp | 21h | ○Sent, no reply | — | — | — | Aug 2, 2025 | - |
| 86755164 | App crashes at checkout | Open | Normal | Cathy Osinski | — | Steve O'Conner | influencerappshade-match | - | —Skipped | — | — | — | Aug 1, 2025 | - | |
| 78073807 | Address change after shipping | Solved | Normal | Cathy Osinski | — | Katrina Johns | vipgift-card | 1h | ●Responded | 5/5 | — | — | Jul 14, 2025 | - | |
| 61005169 | Insider tier issue | Solved | Normal | Cathy Osinski | — |  Eula McKenzie | Chat | shade-matchloyaltygift-card | 6h | ⊘Not fired | — | — | — | Jul 10, 2025 | - |
| 62293487 | Missing samples in order | Solved | Low | Cathy Osinski | — |  Garth Dooley | influencer | 1d 4h | ●Responded | 2/5 | — | — | Jul 7, 2025 | - | |
| 61455926 | Item authenticity concern | Pending | Low | Cathy Osinski | — | Vilma Gusikowski | shade-match | - | —Skipped | — | — | — | Jul 1, 2025 | - | |
| 23205191 | Missing items in shipment | Closed | Urgent | Cathy Osinski | — | Jacklyn Dare | Chat | — | 12h | ●Responded | 5/5 | — | — | Jun 26, 2025 | Jul 2, 2025 |
| 83205975 | Klarna / Afterpay split issue | Solved | Low | Cathy Osinski | — | Katrina Johns | Social | vipgift-carddamaged | 10h | ⊘Not fired | — | — | — | Jun 26, 2025 | - |
| 55098236 | Klarna / Afterpay split issue | Solved | Low | Cathy Osinski | — | Yazmin Jast | Phone | — | 5h | ○Sent, no reply | — | — | — | Jun 18, 2025 | - |
| 14187363 | Address change after shipping | Closed | Low | Cathy Osinski | — | Leonard Waters-Howell | vipshipping | 6h | ⊘Not fired | — | — | — | Jun 16, 2025 | Jun 20, 2025 | |
| 40097215 | App crashes at checkout | Closed | Low | Cathy Osinski | — | Faith Hilll | loyalty | 6h | ○Sent, no reply | — | — | — | Jun 13, 2025 | Jun 18, 2025 | |
| 64848751 | BOPIS pickup not ready | Solved | High | Cathy Osinski | — | Dr. Mandy McLaughlin | Chat | — | 6h | ○Sent, no reply | — | — | — | Jun 11, 2025 | - |
| 74822452 | Cancel order request | Closed | Low | Cathy Osinski | — | Kip Schroeder IV | refund | 21h | ○Sent, no reply | — | — | — | Jun 10, 2025 | Jun 17, 2025 |