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99929996
99929996
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solved
Item authenticity concern
Ginger Schneider
insider tier
handled by
Lily Raynor
75
AI scored
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Ginger Schneider
Jan 2, 2:00 PM
M1
Hello, I had a question about an order I placed last week. Hoping you can help.
Lily Raynor
Jan 2, 5:33 PM
M2
Hi there! I've got your order pulled up. Let me check a couple of things with our team and circle back.
Empathy
Process & Ownership
Ginger Schneider
Jan 3, 2:22 PM
M3
Thanks for getting back to me so quickly. Any update on the next steps?
Katrina Johns
Jan 4, 12:46 AM
M4
Per Marisa, store team will hand-pick this BOPIS replacement and call the customer when ready.
Communication
Lily Raynor
Jan 4, 11:11 AM
M5
Hi! I really appreciate you flagging this. Give me a moment to take a closer look on my end.
Communication
Empathy
Lily Raynor
Jan 5, 7:59 AM
M6
All sorted on my end. Sorry again for the trouble — thank you for being so patient with us.
Resolution Quality
Communication
Process & Ownership
End of conversation