Item authenticity concern
External ID: 99929996
Activity
Friday, January 2, 2026
Ginger SchneiderCustomerlive chat·Jan 2, 2:00 PM
Hello, I had a question about an order I placed last week. Hoping you can help.
Ticket created·by Ginger Schneider·Jan 2, 2:00 PM
Assigned to Lily Raynor·Bloom Automation·Jan 2, 2:02 PM
Jan 2, 5:33 PM·live chatAgentLily Raynor
Hi there! I've got your order pulled up. Let me check a couple of things with our team and circle back.
Status changed from new to open·by Lily Raynor·Jan 2, 5:33 PM
Saturday, January 3, 2026
Ginger SchneiderCustomerlive chat·Jan 3, 2:22 PM
Thanks for getting back to me so quickly. Any update on the next steps?
Sunday, January 4, 2026
Jan 4, 12:46 AM·internalInternal noteKatrina Johns
Per Marisa, store team will hand-pick this BOPIS replacement and call the customer when ready.
Reassigned from Lily Raynor to Katrina Johns·by Lily Raynor·Jan 4, 7:01 AM
Jan 4, 11:11 AM·live chatAgentLily Raynor
Hi! I really appreciate you flagging this. Give me a moment to take a closer look on my end.
Monday, January 5, 2026
Jan 5, 7:59 AM·live chatAgentLily Raynor
All sorted on my end. Sorry again for the trouble — thank you for being so patient with us.
Solved by Lily Raynor·Jan 5, 8:00 AM
Survey sent to customer·Bloom Automation·Jan 5, 8:19 AM
QA evaluation
Survey response
Survey sent, no response yet