Ben Heidenreich
retta.vonrueden25@yahoo.com
Showing 1 - 40 of 40
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 22038200 | BOPIS order cancelled at store | Solved | High | Ben Heidenreich | — |  Faith Hilll | vipinfluencerfragrance | 8h | ●Responded | 5/5 | — | — | May 21, 2026 | - | |
| 76750626 | Birthday gift not received | Closed | High | Ben Heidenreich | — |  Chaz Renner | shipping | 12h | ●Responded | 3/5 | — | — | May 17, 2026 | May 23, 2026 | |
| 52038572 | Order arrived damaged | Pending | Normal | Ben Heidenreich | — |  Kaela Friesen | gift-cardbopiswholesale | - | —Skipped | — | — | — | May 15, 2026 | - | |
| 72724874 | Klarna / Afterpay split issue | Solved | Normal | Ben Heidenreich | — |  Tommy Kuvalis | gift-cardsamples | 2d 20h | ●Responded | 4/5 | — | — | May 9, 2026 | - | |
| 38451228 | BOPIS pickup not ready | Solved | Normal | Ben Heidenreich | — |  Jacklyn Dare | fragrancereturnsinfluencer | 1h | ⊘Not fired | — | — | — | Apr 30, 2026 | - | |
| 91785915 | App crashes at checkout | Closed | Normal | Ben Heidenreich | — |  Miss Amber Hintz Sr. | Phone | refundloyaltyfragrance | 22h | ●Responded | 9/11 | — | — | Apr 29, 2026 | May 2, 2026 |
| 30267614 | Klarna / Afterpay split issue | Closed | Normal | Ben Heidenreich | — |  Mr. Skyla Trantow | refund | 1h | ○Sent, no reply | — | — | — | Apr 14, 2026 | Apr 17, 2026 | |
| 89182406 | Foundation match help | Closed | Normal | Ben Heidenreich | — | Mr. Skyla Trantow | wholesale | 1h | ○Sent, no reply | — | — | — | Apr 11, 2026 | Apr 14, 2026 | |
| 27456804 | Loyalty points not posting | Solved | Normal | Ben Heidenreich | — |  Julie Hodkiewicz | Chat | fragrancerefundloyalty | 17h | ○Sent, no reply | — | — | — | Mar 30, 2026 | - |
| 42124260 | Store experience feedback | Closed | Normal | Ben Heidenreich | — |  Garth Dooley | returnssamplesloyalty | 4h | ○Sent, no reply | — | — | — | Mar 30, 2026 | Apr 4, 2026 | |
| 50600765 | Allergic reaction concern | Closed | Normal | Ben Heidenreich | — |  Yazmin Jast | appbopis | 1h | ⊘Not fired | — | — | — | Mar 28, 2026 | Apr 2, 2026 | |
| 63418467 | BOPIS order cancelled at store | Solved | Normal | Ben Heidenreich | — |  Ignatius Cummerata | Chat | fragrance | 1d 20h | ○Sent, no reply | — | — | — | Mar 9, 2026 | - |
| 80900193 | App login problem | Solved | Normal | Ben Heidenreich | — | Yazmin Jast | damaged | 6h | ●Responded | 5/5 | — | — | Mar 2, 2026 | - | |
| 94459293 | Where is my order? | Solved | High | Ben Heidenreich | — |  Oscar O'Hara | bopisgift-card | 1h | ○Sent, no reply | — | — | — | Feb 16, 2026 | - | |
| 67232918 | App crashes at checkout | Solved | High | Ben Heidenreich | — | Kaela Friesen | returns | 2d 7h | ●Responded | 3/5 | — | — | Feb 15, 2026 | - | |
| 77649657 | Question about product ingredients | Open | High | Ben Heidenreich | — |  Darryl Jacobi | gift-cardbopisshade-match | - | —Skipped | — | — | — | Jan 28, 2026 | - | |
| 86059662 | Birthday gift not received | Solved | High | Ben Heidenreich | — |  Kip Schroeder IV | fragrancesamples | 6h | ○Sent, no reply | — | — | — | Jan 8, 2026 | - | |
| 01130592 | Loyalty points not posting | Solved | Low | Ben Heidenreich | — |  Katrina Johns | vipfragrancedamaged | 5h | ○Sent, no reply | — | — | — | Dec 29, 2025 | - | |
| 03989879 | App login problem | Pending | Normal | Ben Heidenreich | — |  Mr. Lonie Hudson | shippingrefundreturns | - | —Skipped | — | — | — | Dec 11, 2025 | - | |
| 18405184 | BOPIS order cancelled at store | Solved | Normal | Ben Heidenreich | — | Mr. Lonie Hudson | Phone | returns | 4h | ●Responded | 5/5 | — | — | Nov 8, 2025 | - |
| 85514341 | Gift card balance question | Pending | Normal | Ben Heidenreich | — | Tommy Kuvalis | appshipping | - | —Skipped | — | — | — | Nov 6, 2025 | - | |
| 19231117 | BOPIS pickup not ready | Solved | Low | Ben Heidenreich | — |  Dr. Mandy McLaughlin | — | 19h | ●Responded | 3/5 | — | — | Oct 29, 2025 | - | |
| 62068191 | Discount code not working | Solved | Urgent | Ben Heidenreich | — |  Steve O'Conner | appshipping | 4h | ●Responded | 5/5 | — | — | Sep 25, 2025 | - | |
| 00021773 | Cancel order request | Solved | Normal | Ben Heidenreich | — | Tommy Kuvalis | Chat | gift-cardfragranceinfluencer | 12h | ○Sent, no reply | — | — | — | Sep 23, 2025 | - |
| 80849709 | Cancel subscription / Auto-replenish | Solved | Normal | Ben Heidenreich | — |  Lily Raynor | Chat | loyaltyreturns | 8h | ○Sent, no reply | — | — | — | Sep 16, 2025 | - |
| 26570724 | Lost package follow-up | Solved | Normal | Ben Heidenreich | — | Steve O'Conner | Phone | wholesale | 2h | ○Sent, no reply | — | — | — | Sep 9, 2025 | - |
| 50796357 | Store experience feedback | Solved | High | Ben Heidenreich | — | Steve O'Conner | — | 1h | ○Sent, no reply | — | — | — | Aug 29, 2025 | - | |
| 02048312 | Return after 30-day window | Solved | Normal | Ben Heidenreich | — |  Mr. Cade Senger | Social | — | 5h | ⊘Not fired | — | — | — | Aug 28, 2025 | - |
| 78588673 | Cancel subscription / Auto-replenish | Solved | Urgent | Ben Heidenreich | — | Darryl Jacobi | Chat | samplesloyaltyshade-match | 2h | ●Responded | 5/5 | — | — | Aug 25, 2025 | - |
| 57496282 | Address change after shipping | Closed | Low | Ben Heidenreich | — |  Mr. Eliza Gerhold IV | Social | shade-matchloyaltydamaged | 4h | ⊘Not fired | — | — | — | Aug 19, 2025 | Aug 24, 2025 |
| 41824405 | Cancel order request | Closed | Normal | Ben Heidenreich | — | Jacklyn Dare | Chat | returns | 14h | ○Sent, no reply | — | — | — | Aug 11, 2025 | Aug 15, 2025 |
| 56332149 | Price match request | Solved | Normal | Ben Heidenreich | — |  Leonard Waters-Howell | — | 4h | ●Responded | 4/5 | — | — | Aug 1, 2025 | - | |
| 64676688 | Question about product ingredients | Solved | Normal | Ben Heidenreich | — | Steve O'Conner | Chat | returns | 1d 7h | ○Sent, no reply | — | — | — | Jul 12, 2025 | - |
| 26908227 | Foundation match help | Solved | Normal | Ben Heidenreich | — | Jacklyn Dare | Chat | — | 4d 9h | ●Responded | 7/11 | — | — | Jul 6, 2025 | - |
| 69640205 | Birthday gift not received | Closed | Normal | Ben Heidenreich | — | Mr. Lonie Hudson | Social | appbopis | 2d 8h | ⊘Not fired | — | — | — | Jul 2, 2025 | Jul 5, 2025 |
| 33423959 | App crashes at checkout | Solved | Low | Ben Heidenreich | — | Darryl Jacobi | Phone | bopis | 2h | ●Responded | 3/5 | — | — | Jun 20, 2025 | - |
| 32052750 | Discount code not working | Solved | Low | Ben Heidenreich | — | Mr. Eliza Gerhold IV | — | 2d 12h | ●Responded | 1/5 | — | — | Jun 20, 2025 | - | |
| 38973673 | Lost package follow-up | Pending | Low | Ben Heidenreich | — | Miss Amber Hintz Sr. | bopissamplesloyalty | - | —Skipped | — | — | — | Jun 17, 2025 | - | |
| 43065111 | Cancel order request | Solved | Normal | Ben Heidenreich | — |  Amely Pacocha | shade-match | 3h | ○Sent, no reply | — | — | — | Jun 7, 2025 | - | |
| 66217482 | Refund not received | Solved | Normal | Ben Heidenreich | — | Steve O'Conner | Chat | vipfragrance | 16h | ○Sent, no reply | — | — | — | May 26, 2025 | - |