Willard Torphy PhD
calvin.fahey13@yahoo.com
Showing 1 - 42 of 42
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 49065834 | Item authenticity concern | Solved | Normal | Willard Torphy PhD | — |  Mr. Skyla Trantow | — | 13h | ○Sent, no reply | — | — | — | May 21, 2026 | - | |
| 93817630 | Lost package follow-up | Solved | Normal | Willard Torphy PhD | — |  Kaela Friesen | Chat | loyalty | 1h | ○Sent, no reply | — | — | — | May 16, 2026 | - |
| 54123063 | Price match request | Pending | Low | Willard Torphy PhD | — |  Amely Pacocha | shippingfragrancereturns | - | —Skipped | — | — | — | May 12, 2026 | - | |
| 57031683 | Foundation match help | Solved | High | Willard Torphy PhD | — |  Katrina Johns | app | 10h | ●Responded | 5/5 | — | — | May 11, 2026 | - | |
| 01933537 | Item authenticity concern | Solved | High | Willard Torphy PhD | — |  Tommy Kuvalis | Chat | bopisreturnssamples | 6h | ●Responded | 1/5 | — | — | May 6, 2026 | - |
| 50852138 | Item authenticity concern | Solved | Normal | Willard Torphy PhD | — | Amely Pacocha | Chat | fragranceapp | 23h | ●Responded | 4/5 | — | — | May 6, 2026 | - |
| 28646593 | App crashes at checkout | Solved | Normal | Willard Torphy PhD | — |  Julie Hodkiewicz | Chat | influencer | 23h | ○Sent, no reply | — | — | — | May 4, 2026 | - |
| 87557108 | Refund not received | Solved | High | Willard Torphy PhD | — | Amely Pacocha | influencerrefundapp | 6h | ●Responded | 3/5 | — | — | May 1, 2026 | - | |
| 90527628 | Loyalty points not posting | Closed | Normal | Willard Torphy PhD | — | Tommy Kuvalis | — | 9d 11h | ●Responded | 1/5 | — | — | Apr 30, 2026 | May 17, 2026 | |
| 61040359 | Birthday gift not received | Solved | Low | Willard Torphy PhD | — |  Oscar O'Hara | Chat | refund | 2h | ○Sent, no reply | — | — | — | Apr 25, 2026 | - |
| 26897479 | Order arrived damaged | Solved | Normal | Willard Torphy PhD | — | Amely Pacocha | damagedgift-cardreturns | 6h | ⊘Not fired | — | — | — | Mar 28, 2026 | - | |
| 79753193 | Wholesale order question | Solved | High | Willard Torphy PhD | — |  Ignatius Cummerata | Chat | appgift-cardloyalty | 6h | ○Sent, no reply | — | — | — | Mar 21, 2026 | - |
| 96928898 | App login problem | Pending | Normal | Willard Torphy PhD | — |  Chaz Renner | Social | fragrancegift-card | - | —Skipped | — | — | — | Mar 20, 2026 | - |
| 68902358 | App login problem | Closed | Normal | Willard Torphy PhD | — |  Miss Amber Hintz Sr. | — | 5d | ●Responded | 4/11 | — | — | Mar 6, 2026 | Mar 17, 2026 | |
| 19822365 | Refund not received | Solved | Low | Willard Torphy PhD | — |  Garth Dooley | vipshade-matchloyalty | 1h | ●Responded | 9/11 | — | — | Mar 3, 2026 | - | |
| 93178626 | Allergic reaction concern | Closed | Normal | Willard Torphy PhD | — | Julie Hodkiewicz | Chat | shade-matchapp | 1d 16h | ○Sent, no reply | — | — | — | Feb 23, 2026 | Feb 26, 2026 |
| 70560046 | Birthday gift not received | Closed | High | Willard Torphy PhD | — |  Jacklyn Dare | Social | gift-card | 3h | ⊘Not fired | — | — | — | Feb 20, 2026 | Feb 21, 2026 |
| 36423548 | Birthday gift not received | Solved | Normal | Willard Torphy PhD | — |  Leonard Waters-Howell | appreturns | 3h | ○Sent, no reply | — | — | — | Feb 17, 2026 | - | |
| 34183744 | Missing items in shipment | Solved | Normal | Willard Torphy PhD | — |  Mr. Cade Senger | gift-cardshade-matchinfluencer | 17h | ○Sent, no reply | — | — | — | Jan 26, 2026 | - | |
| 63390492 | Allergic reaction concern | Solved | Low | Willard Torphy PhD | — | Oscar O'Hara | Phone | damagedgift-card | 3h | ●Responded | 4/11 | — | — | Dec 27, 2025 | - |
| 64444191 | App login problem | Solved | Normal | Willard Torphy PhD | — |  Vilma Gusikowski | appinfluencer | 2d 9h | ●Responded | 3/5 | — | — | Dec 23, 2025 | - | |
| 42705278 | Cancel subscription / Auto-replenish | Closed | Normal | Willard Torphy PhD | — | Garth Dooley | shipping | 2h | ●Responded | 4/5 | — | — | Dec 23, 2025 | Dec 24, 2025 | |
| 06640855 | BOPIS order cancelled at store | Closed | Normal | Willard Torphy PhD | — | Julie Hodkiewicz | Social | — | 2d 13h | ⊘Not fired | — | — | — | Dec 23, 2025 | Jan 2, 2026 |
| 40442373 | Lost package follow-up | Open | Low | Willard Torphy PhD | — |  Eula McKenzie | — | - | —Skipped | — | — | — | Dec 10, 2025 | - | |
| 22667198 | Cancel subscription / Auto-replenish | Closed | Low | Willard Torphy PhD | — | Ignatius Cummerata | fragrancereturnsvip | 16h | ●Responded | 4/5 | — | — | Dec 8, 2025 | Dec 16, 2025 | |
| 53415274 | Pro discount enrollment | Solved | Normal | Willard Torphy PhD | — | Leonard Waters-Howell | Chat | wholesaledamaged | 3h | ○Sent, no reply | — | — | — | Nov 28, 2025 | - |
| 09467381 | Allergic reaction concern | Solved | Normal | Willard Torphy PhD | — | Garth Dooley | Chat | influencer | 4h | ○Sent, no reply | — | — | — | Nov 5, 2025 | - |
| 82916358 | Influencer code not working | Solved | Normal | Willard Torphy PhD | — |  Dr. Mandy McLaughlin | samplesreturnsshipping | 21h | ○Sent, no reply | — | — | — | Oct 25, 2025 | - | |
| 18071556 | Birthday gift not received | Solved | High | Willard Torphy PhD | — |  Mr. Eliza Gerhold IV | wholesalebopisshade-match | 6h | ○Sent, no reply | — | — | — | Oct 20, 2025 | - | |
| 61366941 | Question about product ingredients | Solved | High | Willard Torphy PhD | — | Mr. Cade Senger | Chat | shippinginfluencer | 4h | ⊘Not fired | — | — | — | Oct 13, 2025 | - |
| 20131253 | App login problem | Solved | Normal | Willard Torphy PhD | — | Amely Pacocha | Chat | refundloyaltydamaged | 4h | ○Sent, no reply | — | — | — | Oct 4, 2025 | - |
| 60653795 | Cancel subscription / Auto-replenish | Solved | Normal | Willard Torphy PhD | — |  Yazmin Jast | influencer | 4h | ●Responded | 4/11 | — | — | Oct 2, 2025 | - | |
| 43806153 | Influencer code not working | Closed | Normal | Willard Torphy PhD | — | Julie Hodkiewicz | — | 2h | ○Sent, no reply | — | — | — | Sep 18, 2025 | Sep 21, 2025 | |
| 06767715 | Store experience feedback | Solved | High | Willard Torphy PhD | — |  Mr. Lonie Hudson | loyaltydamagedwholesale | 4h | ○Sent, no reply | — | — | — | Aug 18, 2025 | - | |
| 80390024 | Foundation match help | Solved | Normal | Willard Torphy PhD | — | Chaz Renner | influencerreturnswholesale | 1d 17h | ○Sent, no reply | — | — | — | Aug 18, 2025 | - | |
| 46350445 | Klarna / Afterpay split issue | Pending | Low | Willard Torphy PhD | — | Mr. Lonie Hudson | Social | gift-card | - | —Skipped | — | — | — | Aug 8, 2025 | - |
| 29060168 | Price match request | Solved | Low | Willard Torphy PhD | — | Dr. Mandy McLaughlin | Chat | shade-match | 1h | ○Sent, no reply | — | — | — | Aug 1, 2025 | - |
| 29752422 | Item authenticity concern | Closed | Normal | Willard Torphy PhD | — | Oscar O'Hara | Chat | loyalty | 6h | ○Sent, no reply | — | — | — | Jul 24, 2025 | Jul 26, 2025 |
| 99967837 | App crashes at checkout | Solved | Normal | Willard Torphy PhD | — | Garth Dooley | Chat | returnsvipinfluencer | 9h | ●Responded | 9/11 | — | — | Jul 20, 2025 | - |
| 65893982 | Discount code not working | Solved | High | Willard Torphy PhD | — | Mr. Skyla Trantow | shade-matchloyaltydamaged | 10h | ⊘Not fired | — | — | — | Jul 14, 2025 | - | |
| 66616663 | Where is my order? | Solved | Normal | Willard Torphy PhD | — |  Kip Schroeder IV | Chat | appbopis | 5h | ●Responded | 5/5 | — | — | Jun 12, 2025 | - |
| 91271103 | App login problem | Pending | Normal | Willard Torphy PhD | — | Mr. Eliza Gerhold IV | Phone | bopisappshade-match | - | —Skipped | — | — | — | Jun 2, 2025 | - |