Rossie Gutkowski
keenan92@yahoo.com
Showing 1 - 39 of 39
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 44025129 | App login problem | Pending | Urgent | Rossie Gutkowski | — |  Kip Schroeder IV | Chat | wholesale | - | —Skipped | — | — | — | May 21, 2026 | - |
| 41649269 | Wrong shade sent | Closed | High | Rossie Gutkowski | — |  Mr. Cade Senger | bopis | 6h | ○Sent, no reply | — | — | — | Apr 27, 2026 | Apr 30, 2026 | |
| 57042121 | Insider tier issue | Solved | Normal | Rossie Gutkowski | — |  Amely Pacocha | shade-matchwholesalevip | 6h | ●Responded | 9/11 | — | — | Apr 2, 2026 | - | |
| 96953366 | Cancel order request | Pending | Low | Rossie Gutkowski | — |  Kaela Friesen | Chat | loyaltygift-cardrefund | - | —Skipped | — | — | — | Mar 1, 2026 | - |
| 73016652 | Lost package follow-up | Closed | Normal | Rossie Gutkowski | — |  Julie Hodkiewicz | Chat | refundbopisgift-card | 14h | ●Responded | 10/11 | — | — | Feb 25, 2026 | Mar 5, 2026 |
| 88045938 | Where is my order? | Closed | Normal | Rossie Gutkowski | — | Mr. Cade Senger | Chat | — | 12h | ●Responded | 4/5 | — | — | Feb 21, 2026 | Feb 26, 2026 |
| 13579272 | Loyalty points not posting | Closed | High | Rossie Gutkowski | — | Kip Schroeder IV | Chat | app | 1d 2h | ○Sent, no reply | — | — | — | Feb 15, 2026 | Feb 18, 2026 |
| 45481352 | Loyalty points not posting | Pending | Normal | Rossie Gutkowski | — |  Dr. Mandy McLaughlin | samplesdamaged | - | —Skipped | — | — | — | Feb 7, 2026 | - | |
| 82805849 | Question about product ingredients | Solved | High | Rossie Gutkowski | — | Amely Pacocha | vip | 2h | ●Responded | 5/5 | — | — | Feb 3, 2026 | - | |
| 02444815 | Pro discount enrollment | Closed | Normal | Rossie Gutkowski | — |  Lily Raynor | influencervip | 4h | ●Responded | 4/5 | — | — | Jan 28, 2026 | Jan 30, 2026 | |
| 15462253 | Where is my order? | Solved | Normal | Rossie Gutkowski | — |  Steve O'Conner | refundshippingreturns | 5h | ●Responded | 3/5 | — | — | Jan 17, 2026 | - | |
| 37016562 | App crashes at checkout | Closed | Low | Rossie Gutkowski | — | Lily Raynor | loyaltyreturns | 3h | ⊘Not fired | — | — | — | Jan 15, 2026 | Jan 21, 2026 | |
| 75038559 | Discount code not working | Closed | Normal | Rossie Gutkowski | — | Steve O'Conner | bopisvipdamaged | 22h | ●Responded | 5/5 | — | — | Jan 9, 2026 | Jan 13, 2026 | |
| 08571258 | Pro discount enrollment | Solved | Low | Rossie Gutkowski | — |  Oscar O'Hara | bopis | 5h | ○Sent, no reply | — | — | — | Jan 5, 2026 | - | |
| 46811536 | Address change after shipping | Solved | Low | Rossie Gutkowski | — |  Mr. Skyla Trantow | fragrancewholesalegift-card | 1d 1h | ○Sent, no reply | — | — | — | Jan 1, 2026 | - | |
| 69479517 | Item authenticity concern | Closed | Normal | Rossie Gutkowski | — | Lily Raynor | Chat | refundwholesaleapp | 5h | ●Responded | 3/5 | — | — | Nov 29, 2025 | Dec 6, 2025 |
| 20455495 | Address change after shipping | Pending | Normal | Rossie Gutkowski | — | Kip Schroeder IV | Chat | gift-card | - | —Skipped | — | — | — | Oct 30, 2025 | - |
| 16350666 | Discount code not working | Solved | Normal | Rossie Gutkowski | — |  Darryl Jacobi | Chat | fragrancesamplesloyalty | 4h | ●Responded | 5/5 | — | — | Oct 17, 2025 | - |
| 10381766 | Return after 30-day window | Solved | Normal | Rossie Gutkowski | — | Amely Pacocha | Social | fragrance | 11h | ⊘Not fired | — | — | — | Oct 11, 2025 | - |
| 00176899 | Order arrived damaged | Solved | High | Rossie Gutkowski | — |  Yazmin Jast | Chat | shade-matchshippinginfluencer | 1h | ●Responded | 1/11 | — | — | Oct 10, 2025 | - |
| 17017992 | Missing samples in order | Closed | Urgent | Rossie Gutkowski | — | Lily Raynor | — | 9d 16h | ○Sent, no reply | — | — | — | Oct 9, 2025 | Oct 26, 2025 | |
| 98706541 | App crashes at checkout | Solved | Low | Rossie Gutkowski | — | Yazmin Jast | damagedloyaltyfragrance | 21h | ○Sent, no reply | — | — | — | Oct 9, 2025 | - | |
| 27429121 | Missing items in shipment | Solved | Normal | Rossie Gutkowski | — | Julie Hodkiewicz | — | 4h | ●Responded | 5/5 | — | — | Oct 8, 2025 | - | |
| 38212999 | BOPIS pickup not ready | Solved | Normal | Rossie Gutkowski | — | Steve O'Conner | fragrance | 6h | ○Sent, no reply | — | — | — | Oct 2, 2025 | - | |
| 63201426 | App crashes at checkout | Solved | Normal | Rossie Gutkowski | — | Lily Raynor | gift-cardshade-matchrefund | 2d 6h | ○Sent, no reply | — | — | — | Sep 19, 2025 | - | |
| 97138651 | Pro discount enrollment | Solved | Normal | Rossie Gutkowski | — | Darryl Jacobi | wholesaleapprefund | 4h | ○Sent, no reply | — | — | — | Sep 19, 2025 | - | |
| 68897119 | Foundation match help | Solved | Normal | Rossie Gutkowski | — | Steve O'Conner | Chat | appwholesaleinfluencer | 22h | ●Responded | 5/5 | — | — | Aug 27, 2025 | - |
| 70050393 | Where is my order? | Solved | High | Rossie Gutkowski | — | Kip Schroeder IV | loyalty | 1d 17h | ○Sent, no reply | — | — | — | Aug 23, 2025 | - | |
| 01942146 | Birthday gift not received | Closed | Normal | Rossie Gutkowski | — |  Mr. Lonie Hudson | — | 2d 16h | ●Responded | 4/5 | — | — | Aug 22, 2025 | Aug 29, 2025 | |
| 91857270 | Cancel subscription / Auto-replenish | Solved | Urgent | Rossie Gutkowski | — |  Ignatius Cummerata | bopisrefundvip | 20h | ○Sent, no reply | — | — | — | Aug 22, 2025 | - | |
| 56379399 | Gift card balance question | Solved | Normal | Rossie Gutkowski | — | Mr. Skyla Trantow | Chat | — | 1d | ●Responded | 1/11 | — | — | Aug 21, 2025 | - |
| 56700854 | Wholesale order question | Solved | Normal | Rossie Gutkowski | — |  Miss Amber Hintz Sr. | — | 5h | ○Sent, no reply | — | — | — | Aug 9, 2025 | - | |
| 05614231 | Foundation match help | Solved | Normal | Rossie Gutkowski | — | Amely Pacocha | Chat | — | 4h | ○Sent, no reply | — | — | — | Jul 7, 2025 | - |
| 04655908 | Address change after shipping | Closed | Low | Rossie Gutkowski | — |  Mr. Eliza Gerhold IV | Chat | fragranceapp | 3d 5h | ○Sent, no reply | — | — | — | Jul 6, 2025 | Jul 16, 2025 |
| 26316377 | Price match request | Pending | Normal | Rossie Gutkowski | — |  Eula McKenzie | — | - | —Skipped | — | — | — | Jul 3, 2025 | - | |
| 36721656 | Birthday gift not received | Closed | Normal | Rossie Gutkowski | — | Dr. Mandy McLaughlin | Social | influencerfragrance | 3h | ⊘Not fired | — | — | — | Jul 2, 2025 | Jul 7, 2025 |
| 36277373 | Store experience feedback | Solved | Normal | Rossie Gutkowski | — | Amely Pacocha | shippingbopis | 2h | ○Sent, no reply | — | — | — | Jun 14, 2025 | - | |
| 69084526 | Missing items in shipment | Solved | Normal | Rossie Gutkowski | — |  Leonard Waters-Howell | Chat | returns | 8d 1h | ●Responded | 1/5 | — | — | Jun 9, 2025 | - |
| 17269417 | Missing items in shipment | Solved | Normal | Rossie Gutkowski | — | Mr. Cade Senger | Chat | shipping | 1d 13h | ○Sent, no reply | — | — | — | Jun 2, 2025 | - |