Rossie Gutkowski
keenan92@yahoo.com
Showing 1 - 15 of 15
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 9/11 | The selection, the service, the app — all top tier. | 57042121Insider tier issue | Rossie Gutkowski |  Amely Pacocha | Apr 3, 2026, 12:57 PM |
| 10/11 | Their personalization is unreal. Like having a personal Beauty Advisor. | 73016652Lost package follow-up | Rossie Gutkowski |  Julie Hodkiewicz | Feb 28, 2026, 1:59 AM |
| 4/5 | Got there in the end. The chat went in circles for a bit. | 88045938Where is my order? | Rossie Gutkowski |  Mr. Cade Senger | Feb 22, 2026, 5:43 PM |
| 5/5 | Improve the BOPIS experience in stores. | 82805849Question about product ingredients | Rossie Gutkowski | Amely Pacocha | Feb 4, 2026, 1:57 PM |
| 4/5 | Easier returns from international addresses. | 02444815Pro discount enrollment | Rossie Gutkowski |  Lily Raynor | Jan 29, 2026, 7:41 AM |
| 3/5 | Mid. Got the refund eventually but it took 10 days instead of the 3 they promised. | 15462253Where is my order? | Rossie Gutkowski |  Steve O'Conner | Jan 19, 2026, 10:37 AM |
| 5/5 | Such a delightful first impression. Already shopping. | 75038559Discount code not working | Rossie Gutkowski | Steve O'Conner | Jan 10, 2026, 7:11 PM |
| 3/5 | Okay experience. The chat felt scripted, didn't really listen at first. | 69479517Item authenticity concern | Rossie Gutkowski | Lily Raynor | Nov 30, 2025, 10:29 AM |
| 5/5 | Resolved the discount code issue and added bonus points for the trouble. 10/10. | 16350666Discount code not working | Rossie Gutkowski |  Darryl Jacobi | Oct 17, 2025, 11:34 PM |
| 1/11 | Service has gotten noticeably worse over the last year. | 00176899Order arrived damaged | Rossie Gutkowski |  Yazmin Jast | Oct 11, 2025, 8:12 PM |
| 5/5 | Quick, kind, and they actually solved my problem on the first message. | 27429121Missing items in shipment | Rossie Gutkowski | Julie Hodkiewicz | Oct 9, 2025, 11:55 PM |
| 5/5 | Sara helped me build a gift bundle for my mom's birthday. So sweet. | 68897119Foundation match help | Rossie Gutkowski | Steve O'Conner | Aug 30, 2025, 8:34 AM |
| 4/5 | Solid help. The loyalty points took a day to show up after the agent said they would post. | 01942146Birthday gift not received | Rossie Gutkowski |  Mr. Lonie Hudson | Aug 26, 2025, 7:55 AM |
| 1/11 | Customer service made me feel like I was being scammed for filing a return. | 56379399Gift card balance question | Rossie Gutkowski |  Mr. Skyla Trantow | Aug 24, 2025, 12:32 AM |
| 1/5 | Twelve days of back-and-forth and the issue is still not resolved. | 69084526Missing items in shipment | Rossie Gutkowski |  Leonard Waters-Howell | Jun 19, 2025, 12:41 PM |