Dr. William Gerlach
brandyn65@gmail.com
Showing 1 - 43 of 43
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 67038308 | Wrong shade sent | Solved | Normal | Dr. William Gerlach | — |  Kip Schroeder IV | influencerbopis | 4h | ○Sent, no reply | — | — | — | May 19, 2026 | - | |
| 02719454 | Insider tier issue | Pending | Normal | Dr. William Gerlach | — |  Eula McKenzie | Social | appshippingbopis | - | —Skipped | — | — | — | May 4, 2026 | - |
| 06996617 | Store experience feedback | Closed | Low | Dr. William Gerlach | — |  Mr. Cade Senger | damagedreturnsshade-match | 6h | ○Sent, no reply | — | — | — | Apr 28, 2026 | Apr 30, 2026 | |
| 84125311 | Insider tier issue | Closed | Low | Dr. William Gerlach | — | Mr. Cade Senger | Chat | — | 5h | ○Sent, no reply | — | — | — | Apr 23, 2026 | Apr 30, 2026 |
| 41132376 | Cancel order request | Solved | Normal | Dr. William Gerlach | — | Kip Schroeder IV | Chat | damagedgift-card | 22h | ○Sent, no reply | — | — | — | Apr 15, 2026 | - |
| 93722780 | Address change after shipping | Solved | High | Dr. William Gerlach | — |  Julie Hodkiewicz | Chat | influencer | 6h | ●Responded | 5/5 | — | — | Apr 3, 2026 | - |
| 66016884 | Price match request | Pending | Normal | Dr. William Gerlach | — |  Steve O'Conner | Phone | bopis | - | —Skipped | — | — | — | Mar 29, 2026 | - |
| 71526005 | Shipping cost question | Closed | Normal | Dr. William Gerlach | — | Kip Schroeder IV | refundloyalty | 2h | ○Sent, no reply | — | — | — | Mar 23, 2026 | Mar 27, 2026 | |
| 05824815 | BOPIS pickup not ready | Open | Normal | Dr. William Gerlach | — |  Yazmin Jast | bopis | - | —Skipped | — | — | — | Mar 16, 2026 | - | |
| 53169645 | Missing items in shipment | Closed | Low | Dr. William Gerlach | — |  Katrina Johns | Phone | shipping | 11h | ⊘Not fired | — | — | — | Mar 9, 2026 | Mar 16, 2026 |
| 34692940 | Foundation match help | Solved | Urgent | Dr. William Gerlach | — |  Amely Pacocha | Chat | apployaltyrefund | 5h | ○Sent, no reply | — | — | — | Feb 25, 2026 | - |
| 78819322 | Discount code not working | Closed | Normal | Dr. William Gerlach | — |  Faith Hilll | refund | 17h | ○Sent, no reply | — | — | — | Feb 24, 2026 | Feb 26, 2026 | |
| 55186365 | BOPIS order cancelled at store | Pending | Normal | Dr. William Gerlach | — |  Mr. Lonie Hudson | returnsinfluencerwholesale | - | —Skipped | — | — | — | Jan 28, 2026 | - | |
| 02513723 | Lost package follow-up | Pending | Normal | Dr. William Gerlach | — |  Miss Amber Hintz Sr. | shippingviployalty | - | —Skipped | — | — | — | Jan 23, 2026 | - | |
| 08841572 | Lost package follow-up | Solved | Normal | Dr. William Gerlach | — |  Kaela Friesen | Chat | fragrance | 4h | ●Responded | 4/5 | — | — | Jan 20, 2026 | - |
| 56185536 | Birthday gift not received | Solved | Normal | Dr. William Gerlach | — | Steve O'Conner | Phone | loyalty | 20h | ○Sent, no reply | — | — | — | Jan 13, 2026 | - |
| 79331044 | Insider tier issue | Closed | Normal | Dr. William Gerlach | — | Steve O'Conner | vipinfluencer | 2h | ○Sent, no reply | — | — | — | Jan 11, 2026 | Jan 16, 2026 | |
| 52336988 | Missing samples in order | Solved | Normal | Dr. William Gerlach | — |  Ignatius Cummerata | fragrancegift-carddamaged | 23h | ○Sent, no reply | — | — | — | Jan 1, 2026 | - | |
| 66787559 | BOPIS order cancelled at store | Closed | Normal | Dr. William Gerlach | — | Mr. Cade Senger | samplesshipping | 3h | ●Responded | 5/5 | — | — | Dec 18, 2025 | Dec 21, 2025 | |
| 03355648 | BOPIS pickup not ready | Solved | Normal | Dr. William Gerlach | — |  Oscar O'Hara | — | 3h | ●Responded | 4/5 | — | — | Dec 15, 2025 | - | |
| 74570919 | Shipping cost question | Solved | Normal | Dr. William Gerlach | — |  Jacklyn Dare | Social | damagedinfluencervip | 1d 10h | ⊘Not fired | — | — | — | Dec 5, 2025 | - |
| 46623297 | BOPIS order cancelled at store | Solved | Normal | Dr. William Gerlach | — |  Darryl Jacobi | vipreturnsbopis | 6h | ○Sent, no reply | — | — | — | Dec 2, 2025 | - | |
| 84459961 | Loyalty points not posting | Solved | Normal | Dr. William Gerlach | — |  Leonard Waters-Howell | Phone | shade-matchapp | 2h | ○Sent, no reply | — | — | — | Nov 22, 2025 | - |
| 24748518 | Wholesale order question | Solved | Normal | Dr. William Gerlach | — | Faith Hilll | loyaltygift-card | 1h | ○Sent, no reply | — | — | — | Nov 12, 2025 | - | |
| 03079174 | Gift card balance question | Closed | High | Dr. William Gerlach | — | Leonard Waters-Howell | Phone | bopis | 1h | ○Sent, no reply | — | — | — | Nov 3, 2025 | Nov 10, 2025 |
| 48397693 | Cancel order request | Open | Normal | Dr. William Gerlach | — | Kip Schroeder IV | Chat | fragranceshipping | - | —Skipped | — | — | — | Oct 26, 2025 | - |
| 71763627 | Refund not received | Pending | Normal | Dr. William Gerlach | — | Faith Hilll | Chat | — | - | —Skipped | — | — | — | Oct 23, 2025 | - |
| 32640257 | Loyalty points not posting | Pending | Normal | Dr. William Gerlach | — | Kaela Friesen | Social | loyalty | - | —Skipped | — | — | — | Sep 28, 2025 | - |
| 15951497 | App crashes at checkout | Solved | Normal | Dr. William Gerlach | — |  Dr. Mandy McLaughlin | damagedinfluencer | 1h | ○Sent, no reply | — | — | — | Sep 5, 2025 | - | |
| 92258025 | Address change after shipping | Pending | High | Dr. William Gerlach | — | Katrina Johns | Chat | appwholesale | - | —Skipped | — | — | — | Aug 22, 2025 | - |
| 95710653 | App crashes at checkout | Solved | Low | Dr. William Gerlach | — |  Mr. Eliza Gerhold IV | refundapp | 6h | ●Responded | 5/5 | — | — | Aug 20, 2025 | - | |
| 11444519 | Missing samples in order | Closed | Normal | Dr. William Gerlach | — | Faith Hilll | Chat | influencerwholesale | 2d 17h | ○Sent, no reply | — | — | — | Aug 15, 2025 | Aug 23, 2025 |
| 75800469 | Store experience feedback | Solved | Normal | Dr. William Gerlach | — | Oscar O'Hara | bopissampleswholesale | 4h | ○Sent, no reply | — | — | — | Aug 15, 2025 | - | |
| 87795063 | BOPIS pickup not ready | Solved | High | Dr. William Gerlach | — | Jacklyn Dare | Chat | wholesale | 19h | ●Responded | 5/5 | — | — | Jul 31, 2025 | - |
| 23216472 | Influencer code not working | Pending | Normal | Dr. William Gerlach | — | Eula McKenzie | samplesshade-matchdamaged | - | —Skipped | — | — | — | Jul 25, 2025 | - | |
| 75735409 | Store experience feedback | Solved | Normal | Dr. William Gerlach | — | Kaela Friesen | shade-matchwholesale | 2d 23h | ○Sent, no reply | — | — | — | Jul 10, 2025 | - | |
| 18376730 | Order arrived damaged | Solved | High | Dr. William Gerlach | — |  Vilma Gusikowski | returnssamplesapp | 7d 12h | ●Responded | 1/5 | — | — | Jul 3, 2025 | - | |
| 75296524 | Pro discount enrollment | Closed | Normal | Dr. William Gerlach | — |  Lily Raynor | refund | 23h | ●Responded | 4/5 | — | — | Jun 30, 2025 | Jul 5, 2025 | |
| 23454118 | Store experience feedback | Solved | Low | Dr. William Gerlach | — | Mr. Cade Senger | shipping | 5h | ●Responded | 5/5 | — | — | Jun 26, 2025 | - | |
| 00608996 | Store experience feedback | Closed | Normal | Dr. William Gerlach | — | Kaela Friesen | Phone | apployalty | 22h | ○Sent, no reply | — | — | — | Jun 20, 2025 | Jun 28, 2025 |
| 35558477 | Discount code not working | Solved | Normal | Dr. William Gerlach | — | Lily Raynor | Social | — | 2d 18h | ⊘Not fired | — | — | — | Jun 14, 2025 | - |
| 21572848 | Where is my order? | Closed | Normal | Dr. William Gerlach | — | Amely Pacocha | — | 4d 10h | ⊘Not fired | — | — | — | Jun 13, 2025 | Jun 24, 2025 | |
| 48592317 | Insider tier issue | Solved | Normal | Dr. William Gerlach | — | Eula McKenzie | Chat | app | 6h | ○Sent, no reply | — | — | — | May 29, 2025 | - |