Velda Baumbach
aditya81@yahoo.com
Showing 1 - 45 of 45
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 69823857 | Wrong shade sent | Solved | Normal | Velda Baumbach | — |  Kip Schroeder IV | fragranceloyalty | 2h | ⊘Not fired | — | — | — | May 13, 2026 | - | |
| 61969175 | Refund not received | Solved | Low | Velda Baumbach | — | Kip Schroeder IV | Social | samplesfragrance | 2h | ⊘Not fired | — | — | — | May 11, 2026 | - |
| 75525186 | Lost package follow-up | Solved | Normal | Velda Baumbach | — |  Dr. Mandy McLaughlin | Phone | wholesalevip | 5h | ○Sent, no reply | — | — | — | Apr 27, 2026 | - |
| 19593038 | Question about product ingredients | Open | Normal | Velda Baumbach | — |  Mr. Lonie Hudson | — | - | —Skipped | — | — | — | Apr 15, 2026 | - | |
| 31888725 | Klarna / Afterpay split issue | Solved | Normal | Velda Baumbach | — |  Miss Amber Hintz Sr. | refundfragrancesamples | 7h | ●Responded | 3/5 | — | — | Apr 9, 2026 | - | |
| 12236259 | Birthday gift not received | Solved | Normal | Velda Baumbach | — |  Garth Dooley | loyaltyrefund | 1d 6h | ●Responded | 4/5 | — | — | Apr 7, 2026 | - | |
| 15631640 | Pro discount enrollment | Closed | Normal | Velda Baumbach | — |  Steve O'Conner | Chat | — | 3h | ○Sent, no reply | — | — | — | Apr 3, 2026 | Apr 6, 2026 |
| 58774451 | BOPIS order cancelled at store | Solved | Normal | Velda Baumbach | — | Dr. Mandy McLaughlin | Chat | refund | 8h | ○Sent, no reply | — | — | — | Mar 23, 2026 | - |
| 62172309 | Address change after shipping | Open | Normal | Velda Baumbach | — |  Mr. Skyla Trantow | Chat | fragrance | - | —Skipped | — | — | — | Mar 8, 2026 | - |
| 09821230 | Restock alert for backorder | Solved | High | Velda Baumbach | — |  Leonard Waters-Howell | apployalty | 1d 3h | ○Sent, no reply | — | — | — | Mar 7, 2026 | - | |
| 00502930 | Missing samples in order | Solved | Normal | Velda Baumbach | — |  Chaz Renner | damagedbopisloyalty | 6h | ○Sent, no reply | — | — | — | Mar 3, 2026 | - | |
| 30007081 | Wholesale order question | Solved | Normal | Velda Baumbach | — | Steve O'Conner | Chat | — | 15h | ⊘Not fired | — | — | — | Mar 1, 2026 | - |
| 07554920 | Cancel order request | Solved | Normal | Velda Baumbach | — |  Amely Pacocha | Chat | returnsdamaged | 6h | ○Sent, no reply | — | — | — | Feb 18, 2026 | - |
| 58836177 | Loyalty points not posting | Solved | High | Velda Baumbach | — | Leonard Waters-Howell | fragrancegift-cardrefund | 4h | ●Responded | 2/5 | — | — | Feb 12, 2026 | - | |
| 83607729 | Missing items in shipment | Closed | Normal | Velda Baumbach | — | Miss Amber Hintz Sr. | Chat | bopis | 1d 7h | ○Sent, no reply | — | — | — | Jan 19, 2026 | Jan 26, 2026 |
| 75168247 | Store experience feedback | Solved | Normal | Velda Baumbach | — | Garth Dooley | Chat | returns | 2h | ○Sent, no reply | — | — | — | Jan 8, 2026 | - |
| 60297635 | Allergic reaction concern | Open | Urgent | Velda Baumbach | — |  Lily Raynor | refundreturnsshade-match | - | —Skipped | — | — | — | Jan 6, 2026 | - | |
| 72349409 | Missing items in shipment | Closed | Normal | Velda Baumbach | — |  Ignatius Cummerata | Chat | — | 2h | ○Sent, no reply | — | — | — | Dec 23, 2025 | Dec 27, 2025 |
| 04284254 | Cancel subscription / Auto-replenish | Solved | Normal | Velda Baumbach | — |  Darryl Jacobi | Chat | viprefund | 2d 19h | ○Sent, no reply | — | — | — | Dec 19, 2025 | - |
| 24096385 | Cancel order request | Solved | Normal | Velda Baumbach | — |  Tommy Kuvalis | Phone | wholesaleshipping | 5h | ⊘Not fired | — | — | — | Dec 5, 2025 | - |
| 51564412 | Discount code not working | Solved | Low | Velda Baumbach | — | Miss Amber Hintz Sr. | — | 4h | ○Sent, no reply | — | — | — | Nov 30, 2025 | - | |
| 70847048 | BOPIS pickup not ready | Solved | Normal | Velda Baumbach | — |  Jacklyn Dare | returnsshade-match | 6h | ○Sent, no reply | — | — | — | Nov 28, 2025 | - | |
| 93402697 | Refund not received | Pending | Normal | Velda Baumbach | — |  Katrina Johns | Chat | returnsshade-match | - | —Skipped | — | — | — | Nov 20, 2025 | - |
| 95466629 | Store experience feedback | Solved | High | Velda Baumbach | — |  Julie Hodkiewicz | — | 14h | ○Sent, no reply | — | — | — | Nov 15, 2025 | - | |
| 04717590 | Where is my order? | Solved | Low | Velda Baumbach | — | Ignatius Cummerata | — | 5h | ○Sent, no reply | — | — | — | Oct 19, 2025 | - | |
| 48410187 | Allergic reaction concern | Solved | Low | Velda Baumbach | — |  Kaela Friesen | Chat | shade-matchvip | 3h | ○Sent, no reply | — | — | — | Oct 17, 2025 | - |
| 00730256 | Pro discount enrollment | Solved | Low | Velda Baumbach | — | Leonard Waters-Howell | samplesdamagedapp | 5h | ○Sent, no reply | — | — | — | Oct 15, 2025 | - | |
| 69579101 | Wholesale order question | Closed | Low | Velda Baumbach | — | Ignatius Cummerata | — | 17h | ●Responded | 2/5 | — | — | Oct 14, 2025 | Oct 16, 2025 | |
| 53379062 | Order arrived damaged | Pending | Normal | Velda Baumbach | — | Kip Schroeder IV | Phone | samplesinfluencer | - | —Skipped | — | — | — | Oct 14, 2025 | - |
| 88043292 | Refund not received | Open | Low | Velda Baumbach | — | Kip Schroeder IV | appshade-match | - | —Skipped | — | — | — | Oct 11, 2025 | - | |
| 25615952 | Birthday gift not received | Solved | Low | Velda Baumbach | — | Miss Amber Hintz Sr. | damagedreturnsinfluencer | 14h | ○Sent, no reply | — | — | — | Sep 5, 2025 | - | |
| 27576116 | Discount code not working | Solved | Normal | Velda Baumbach | — | Dr. Mandy McLaughlin | influencervipshipping | 10h | ⊘Not fired | — | — | — | Aug 16, 2025 | - | |
| 49939246 | Allergic reaction concern | Pending | Normal | Velda Baumbach | — | Chaz Renner | loyaltyreturnsvip | - | —Skipped | — | — | — | Aug 16, 2025 | - | |
| 12884759 | Pro discount enrollment | Closed | Normal | Velda Baumbach | — | Chaz Renner | Chat | damagedloyaltyinfluencer | 13h | ○Sent, no reply | — | — | — | Aug 14, 2025 | Aug 16, 2025 |
| 08758723 | Pro discount enrollment | Solved | Normal | Velda Baumbach | — |  Yazmin Jast | bopiswholesale | 6h | ●Responded | 1/11 | — | — | Aug 7, 2025 | - | |
| 50260441 | BOPIS order cancelled at store | Solved | Low | Velda Baumbach | — |  Faith Hilll | refundgift-card | 3h | ○Sent, no reply | — | — | — | Aug 2, 2025 | - | |
| 36470964 | BOPIS pickup not ready | Solved | Normal | Velda Baumbach | — | Mr. Skyla Trantow | Chat | loyaltyshippingapp | 4h | ○Sent, no reply | — | — | — | Jul 31, 2025 | - |
| 49530901 | Pro discount enrollment | Solved | Normal | Velda Baumbach | — |  Mr. Cade Senger | loyaltyreturnsshade-match | 2d 17h | ○Sent, no reply | — | — | — | Jul 21, 2025 | - | |
| 16356708 | App login problem | Solved | Normal | Velda Baumbach | — | Kip Schroeder IV | refunddamagedfragrance | 23h | ○Sent, no reply | — | — | — | Jul 15, 2025 | - | |
| 17918464 | Order arrived damaged | Solved | Normal | Velda Baumbach | — | Yazmin Jast | Chat | gift-cardshade-matchapp | 4h | ○Sent, no reply | — | — | — | Jul 11, 2025 | - |
| 60298762 | App crashes at checkout | Open | Urgent | Velda Baumbach | — | Jacklyn Dare | Chat | refundwholesaleloyalty | - | —Skipped | — | — | — | Jul 9, 2025 | - |
| 07233800 | Influencer code not working | Solved | Low | Velda Baumbach | — | Katrina Johns | Chat | shade-matchinfluencer | 4h | ○Sent, no reply | — | — | — | Jun 26, 2025 | - |
| 44487755 | Order arrived damaged | Closed | Low | Velda Baumbach | — | Mr. Cade Senger | Chat | fragrancebopisgift-card | 4h | ●Responded | 7/11 | — | — | Jun 13, 2025 | Jun 15, 2025 |
| 27021089 | Insider tier issue | Solved | Low | Velda Baumbach | — |  Vilma Gusikowski | Chat | wholesaleshade-matchfragrance | 2h | ●Responded | 5/5 | — | — | Jun 6, 2025 | - |
| 87280371 | Return after 30-day window | Solved | Normal | Velda Baumbach | — | Miss Amber Hintz Sr. | — | 5h | ○Sent, no reply | — | — | — | May 23, 2025 | - |