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CustomersVelda Baumbach

Velda Baumbach

aditya81@yahoo.com
Tickets45Responses7
Showing 1 - 7 of 7
Rating
Comment
Ticket
Customer
Team member
Responded
3/5The chat agent was clearly juggling other conversations. Felt impersonal.31888725Klarna / Afterpay split issueVelda BaumbachMiss Amber Hintz Sr.Apr 10, 2026, 1:40 PM
4/5Great overall, just took a bit longer than I expected on chat.12236259Birthday gift not receivedVelda BaumbachGarth DooleyApr 9, 2026, 2:44 PM
2/5Customer service has gone downhill. Used to love this brand.58836177Loyalty points not postingVelda BaumbachLeonard Waters-HowellFeb 12, 2026, 8:44 PM
2/5Welcome email had broken links.69579101Wholesale order questionVelda BaumbachIgnatius CummerataOct 15, 2025, 3:02 PM
1/11Had a terrible refund experience. Would steer friends elsewhere.08758723Pro discount enrollmentVelda BaumbachYazmin JastAug 9, 2025, 1:24 AM
7/11I like it but I also shop other places.44487755Order arrived damagedVelda BaumbachMr. Cade SengerJun 15, 2025, 2:54 AM
5/5Best beauty retail experience I've had online. Order arrived in two days, all perfectly packaged.27021089Insider tier issueVelda BaumbachVilma GusikowskiJun 8, 2025, 2:57 PM
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Properties

Customer
Name
Velda Baumbach
Email
aditya81@yahoo.com
Loyalty tier
Insider
Company
—
Skin type
normal
Loyalty points
—
Lifetime spend
2,342
Last purchase
Apr 23, 2026
Skin tone
tan
Foundation shade
19P
Skin concerns
fine-lines
Allergies / restrictions
—
Favorite brands
Tatcha, Dior
YTD spend
3,204
App installed
Yes
App last opened
May 15, 2026
Email subscribed
Yes
Marketing segment
lapsed
Last purchase amount
480
Total orders
6
Preferred category
—
Tickets
Tickets
45
Last seen
May 13, 2026
Responses
Avg rating
3.43