Bert Terry
dasia.littel@yahoo.com
Showing 1 - 41 of 41
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 78366384 | Missing items in shipment | Closed | High | Bert Terry | — |  Kip Schroeder IV | samples | 23h | ●Responded | 5/5 | — | — | May 22, 2026 | May 29, 2026 | |
| 34240943 | BOPIS order cancelled at store | Closed | High | Bert Terry | — |  Oscar O'Hara | Chat | bopisvipapp | 18h | ○Sent, no reply | — | — | — | May 15, 2026 | May 17, 2026 |
| 15415960 | Allergic reaction concern | Closed | Normal | Bert Terry | — |  Lily Raynor | — | 5h | ○Sent, no reply | — | — | — | May 2, 2026 | May 4, 2026 | |
| 82381788 | App crashes at checkout | Solved | Normal | Bert Terry | — |  Eula McKenzie | — | 6h | ○Sent, no reply | — | — | — | May 1, 2026 | - | |
| 97361535 | Cancel subscription / Auto-replenish | Closed | Normal | Bert Terry | — |  Vilma Gusikowski | influencerfragrancegift-card | 2h | ○Sent, no reply | — | — | — | Apr 27, 2026 | Apr 29, 2026 | |
| 37944476 | Wrong shade sent | Solved | Normal | Bert Terry | — | Lily Raynor | samples | 5h | ○Sent, no reply | — | — | — | Apr 22, 2026 | - | |
| 51670263 | App login problem | Solved | Low | Bert Terry | — | Eula McKenzie | Phone | — | 10h | ○Sent, no reply | — | — | — | Apr 4, 2026 | - |
| 91769920 | Cancel subscription / Auto-replenish | Solved | High | Bert Terry | — |  Garth Dooley | bopisvip | 5h | ●Responded | 4/5 | — | — | Apr 3, 2026 | - | |
| 31261330 | Insider tier issue | Solved | Normal | Bert Terry | — |  Mr. Eliza Gerhold IV | Social | influencer | 2h | ⊘Not fired | — | — | — | Mar 25, 2026 | - |
| 36385989 | Loyalty points not posting | Pending | Normal | Bert Terry | — |  Katrina Johns | Phone | — | - | —Skipped | — | — | — | Mar 11, 2026 | - |
| 98334220 | Store experience feedback | Solved | Normal | Bert Terry | — |  Amely Pacocha | Chat | shippingapployalty | 5h | ●Responded | 5/5 | — | — | Mar 8, 2026 | - |
| 36535723 | Lost package follow-up | Closed | Normal | Bert Terry | — | Oscar O'Hara | vipinfluencerbopis | 8h | ●Responded | 5/5 | — | — | Feb 24, 2026 | Feb 25, 2026 | |
| 57558269 | Store experience feedback | Pending | Low | Bert Terry | — | Mr. Eliza Gerhold IV | Phone | samplesfragranceinfluencer | - | —Skipped | — | — | — | Feb 21, 2026 | - |
| 62570538 | Influencer code not working | Solved | Normal | Bert Terry | — |  Mr. Cade Senger | Chat | shade-matchapp | 4h | ○Sent, no reply | — | — | — | Feb 15, 2026 | - |
| 02212498 | Price match request | Solved | Low | Bert Terry | — |  Jacklyn Dare | Chat | damagedapp | 6h | ●Responded | 5/5 | — | — | Feb 14, 2026 | - |
| 16586696 | Cancel order request | Solved | Low | Bert Terry | — | Eula McKenzie | Chat | gift-card | 2h | ○Sent, no reply | — | — | — | Feb 3, 2026 | - |
| 84821271 | Lost package follow-up | Pending | Normal | Bert Terry | — |  Leonard Waters-Howell | returns | - | —Skipped | — | — | — | Jan 26, 2026 | - | |
| 49633722 | Foundation match help | Solved | Normal | Bert Terry | — | Jacklyn Dare | viprefundfragrance | 6h | ○Sent, no reply | — | — | — | Jan 3, 2026 | - | |
| 60195463 | Price match request | Closed | Normal | Bert Terry | — |  Yazmin Jast | Chat | — | 1d 5h | ●Responded | 4/5 | — | — | Dec 22, 2025 | Dec 28, 2025 |
| 33448925 | Gift card balance question | Solved | Normal | Bert Terry | — | Yazmin Jast | appinfluencershipping | 5d 11h | ○Sent, no reply | — | — | — | Dec 13, 2025 | - | |
| 69918724 | Missing items in shipment | Solved | Low | Bert Terry | — | Lily Raynor | Chat | influencer | 9d 2h | ●Responded | 2/5 | — | — | Dec 11, 2025 | - |
| 41529495 | App crashes at checkout | Solved | Normal | Bert Terry | — |  Steve O'Conner | Chat | fragrance | 9h | ●Responded | 4/5 | — | — | Dec 5, 2025 | - |
| 96767198 | Foundation match help | Solved | High | Bert Terry | — | Steve O'Conner | Chat | shade-matchgift-card | 3h | ●Responded | 5/5 | — | — | Nov 5, 2025 | - |
| 29919425 | Missing items in shipment | Open | High | Bert Terry | — | Eula McKenzie | Chat | damaged | - | —Skipped | — | — | — | Nov 3, 2025 | - |
| 40241104 | Restock alert for backorder | Solved | Normal | Bert Terry | — |  Kaela Friesen | wholesale | 13h | ●Responded | 5/5 | — | — | Oct 11, 2025 | - | |
| 83935078 | Order arrived damaged | Open | Low | Bert Terry | — |  Darryl Jacobi | samples | - | —Skipped | — | — | — | Oct 3, 2025 | - | |
| 78331865 | Return after 30-day window | Solved | Low | Bert Terry | — |  Mr. Lonie Hudson | wholesalevip | 19h | ⊘Not fired | — | — | — | Oct 3, 2025 | - | |
| 46741242 | Price match request | Closed | High | Bert Terry | — | Mr. Lonie Hudson | Chat | wholesale | 14h | ○Sent, no reply | — | — | — | Sep 30, 2025 | Oct 2, 2025 |
| 12213455 | Price match request | Solved | Normal | Bert Terry | — |  Faith Hilll | Chat | vip | 3h | ○Sent, no reply | — | — | — | Sep 30, 2025 | - |
| 95648596 | Pro discount enrollment | Solved | Normal | Bert Terry | — |  Julie Hodkiewicz | gift-cardwholesale | 5h | ●Responded | 4/5 | — | — | Sep 22, 2025 | - | |
| 40255664 | Foundation match help | Solved | Low | Bert Terry | — | Steve O'Conner | Chat | loyalty | 6d 15h | ○Sent, no reply | — | — | — | Sep 19, 2025 | - |
| 88280062 | Pro discount enrollment | Solved | Normal | Bert Terry | — |  Ignatius Cummerata | — | 1d | ○Sent, no reply | — | — | — | Sep 18, 2025 | - | |
| 52799046 | Discount code not working | Closed | Normal | Bert Terry | — | Steve O'Conner | Chat | appshippingwholesale | 9h | ○Sent, no reply | — | — | — | Sep 12, 2025 | Sep 15, 2025 |
| 82185765 | Where is my order? | Solved | Low | Bert Terry | — | Garth Dooley | wholesalerefund | 4h | ○Sent, no reply | — | — | — | Sep 4, 2025 | - | |
| 59155310 | Cancel subscription / Auto-replenish | Closed | Normal | Bert Terry | — | Mr. Eliza Gerhold IV | shade-match | 4h | ●Responded | 4/5 | — | — | Aug 8, 2025 | Aug 9, 2025 | |
| 22251382 | Restock alert for backorder | Solved | High | Bert Terry | — | Darryl Jacobi | Phone | — | 5h | ○Sent, no reply | — | — | — | Jul 31, 2025 | - |
| 89081220 | Missing samples in order | Solved | Normal | Bert Terry | — | Mr. Eliza Gerhold IV | vipsamples | 2h | ○Sent, no reply | — | — | — | Jul 19, 2025 | - | |
| 54760658 | Allergic reaction concern | Solved | High | Bert Terry | — | Jacklyn Dare | app | 5h | ○Sent, no reply | — | — | — | Jul 13, 2025 | - | |
| 67706620 | Missing items in shipment | Open | High | Bert Terry | — | Mr. Eliza Gerhold IV | Chat | — | - | —Skipped | — | — | — | Jun 4, 2025 | - |
| 61859647 | Cancel order request | Closed | Normal | Bert Terry | — | Lily Raynor | Chat | wholesalevipdamaged | 5h | ○Sent, no reply | — | — | — | May 29, 2025 | Jun 4, 2025 |
| 86672274 | BOPIS pickup not ready | Solved | Normal | Bert Terry | — |  Mr. Skyla Trantow | bopis | 3h | ●Responded | 5/5 | — | — | May 24, 2025 | - |