Nina Ortiz
jennie23@gmail.com
Showing 1 - 48 of 48
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46680163 | Refund not received | Solved | Normal | Nina Ortiz | — |  Darryl Jacobi | Chat | vipfragrancerefund | 1h | ●Responded | 4/5 | — | — | May 23, 2026 | - |
| 97692378 | Foundation match help | Solved | Normal | Nina Ortiz | — |  Kip Schroeder IV | gift-cardvipshade-match | 17h | ○Sent, no reply | — | — | — | May 13, 2026 | - | |
| 05691714 | Allergic reaction concern | Pending | Normal | Nina Ortiz | — |  Oscar O'Hara | returnsshipping | - | —Skipped | — | — | — | May 2, 2026 | - | |
| 02878255 | Lost package follow-up | Closed | Normal | Nina Ortiz | — |  Ignatius Cummerata | Chat | vip | 15h | ●Responded | 4/5 | — | — | Apr 20, 2026 | Apr 25, 2026 |
| 39378848 | Question about product ingredients | Solved | Normal | Nina Ortiz | — |  Mr. Eliza Gerhold IV | — | 1h | ●Responded | 5/5 | — | — | Apr 10, 2026 | - | |
| 44832588 | BOPIS pickup not ready | Solved | Normal | Nina Ortiz | — |  Vilma Gusikowski | Social | — | 6h | ⊘Not fired | — | — | — | Apr 6, 2026 | - |
| 13270454 | Cancel order request | Solved | Normal | Nina Ortiz | — | Kip Schroeder IV | — | 7h | ⊘Not fired | — | — | — | Apr 4, 2026 | - | |
| 45542719 | Pro discount enrollment | Solved | High | Nina Ortiz | — |  Mr. Lonie Hudson | Chat | fragrance | 4h | ⊘Not fired | — | — | — | Mar 30, 2026 | - |
| 59669298 | Address change after shipping | Solved | Normal | Nina Ortiz | — |  Chaz Renner | vip | 5h | ●Responded | 5/5 | — | — | Mar 24, 2026 | - | |
| 30156121 | BOPIS pickup not ready | Solved | Normal | Nina Ortiz | — | Oscar O'Hara | wholesalegift-cardfragrance | 4h | ○Sent, no reply | — | — | — | Mar 20, 2026 | - | |
| 18529410 | Restock alert for backorder | Solved | Low | Nina Ortiz | — |  Leonard Waters-Howell | returnsbopiswholesale | 22h | ○Sent, no reply | — | — | — | Mar 10, 2026 | - | |
| 91111927 | Gift card balance question | Open | High | Nina Ortiz | — |  Mr. Cade Senger | bopisshipping | - | —Skipped | — | — | — | Mar 6, 2026 | - | |
| 30515565 | BOPIS order cancelled at store | Solved | Low | Nina Ortiz | — | Chaz Renner | returns | 18h | ○Sent, no reply | — | — | — | Feb 12, 2026 | - | |
| 98189951 | Discount code not working | Pending | Normal | Nina Ortiz | — |  Julie Hodkiewicz | vipbopis | - | —Skipped | — | — | — | Feb 11, 2026 | - | |
| 52191635 | Allergic reaction concern | Closed | Normal | Nina Ortiz | — | Leonard Waters-Howell | Social | wholesale | 6h | ⊘Not fired | — | — | — | Feb 8, 2026 | Feb 15, 2026 |
| 02872410 | Refund not received | Solved | Low | Nina Ortiz | — | Julie Hodkiewicz | Chat | — | 1d | ○Sent, no reply | — | — | — | Feb 7, 2026 | - |
| 10654524 | Birthday gift not received | Solved | Normal | Nina Ortiz | — | Darryl Jacobi | Chat | app | 2h | ●Responded | 5/5 | — | — | Feb 3, 2026 | - |
| 84235575 | Shipping cost question | Closed | Normal | Nina Ortiz | — | Chaz Renner | Chat | bopisgift-card | 3h | ○Sent, no reply | — | — | — | Jan 28, 2026 | Feb 3, 2026 |
| 01897116 | Return after 30-day window | Closed | Normal | Nina Ortiz | — | Mr. Cade Senger | Phone | vip | 2h | ⊘Not fired | — | — | — | Jan 22, 2026 | Jan 26, 2026 |
| 86154095 | Return after 30-day window | Solved | High | Nina Ortiz | — | Mr. Lonie Hudson | Chat | — | 17h | ●Responded | 5/5 | — | — | Jan 10, 2026 | - |
| 24544823 | App login problem | Closed | Low | Nina Ortiz | — | Leonard Waters-Howell | — | 10h | ●Responded | 5/5 | — | — | Jan 6, 2026 | Jan 14, 2026 | |
| 32375776 | Allergic reaction concern | Solved | Normal | Nina Ortiz | — |  Mr. Skyla Trantow | Chat | loyaltysamples | 11h | ○Sent, no reply | — | — | — | Jan 2, 2026 | - |
| 74413560 | Birthday gift not received | Closed | Low | Nina Ortiz | — |  Dr. Mandy McLaughlin | Phone | gift-cardbopisvip | 3h | ○Sent, no reply | — | — | — | Dec 31, 2025 | Jan 2, 2026 |
| 86565280 | Price match request | Pending | High | Nina Ortiz | — | Chaz Renner | appfragranceshade-match | - | —Skipped | — | — | — | Dec 26, 2025 | - | |
| 20935252 | Order arrived damaged | Closed | Normal | Nina Ortiz | — | Chaz Renner | refunddamagedvip | 21h | ⊘Not fired | — | — | — | Dec 17, 2025 | Dec 25, 2025 | |
| 69092374 | Pro discount enrollment | Solved | Normal | Nina Ortiz | — |  Tommy Kuvalis | Chat | — | 3h | ○Sent, no reply | — | — | — | Dec 9, 2025 | - |
| 89015050 | Shipping cost question | Solved | Normal | Nina Ortiz | — | Kip Schroeder IV | influencer | 16h | ●Responded | 4/5 | — | — | Nov 10, 2025 | - | |
| 38220584 | Discount code not working | Pending | Urgent | Nina Ortiz | — | Leonard Waters-Howell | shade-matchshippingdamaged | - | —Skipped | — | — | — | Nov 8, 2025 | - | |
| 67240041 | Lost package follow-up | Solved | Normal | Nina Ortiz | — | Vilma Gusikowski | Chat | wholesaleshade-matchbopis | 12h | ●Responded | 10/11 | — | — | Oct 20, 2025 | - |
| 92854596 | Restock alert for backorder | Solved | Normal | Nina Ortiz | — |  Yazmin Jast | — | 1h | ○Sent, no reply | — | — | — | Oct 18, 2025 | - | |
| 83110845 | Loyalty points not posting | Solved | Normal | Nina Ortiz | — | Julie Hodkiewicz | loyalty | 21h | ○Sent, no reply | — | — | — | Oct 16, 2025 | - | |
| 61809318 | Address change after shipping | Solved | Low | Nina Ortiz | — |  Katrina Johns | — | 2h | ○Sent, no reply | — | — | — | Oct 11, 2025 | - | |
| 25720011 | BOPIS pickup not ready | Closed | Normal | Nina Ortiz | — | Mr. Skyla Trantow | Chat | gift-cardrefund | 2d 8h | ⊘Not fired | — | — | — | Oct 10, 2025 | Oct 14, 2025 |
| 35706084 | BOPIS pickup not ready | Pending | Normal | Nina Ortiz | — | Darryl Jacobi | returnsapployalty | - | —Skipped | — | — | — | Oct 3, 2025 | - | |
| 17217923 | Foundation match help | Solved | Normal | Nina Ortiz | — | Kip Schroeder IV | influencerreturnsvip | 5h | ○Sent, no reply | — | — | — | Oct 2, 2025 | - | |
| 85464762 | Loyalty points not posting | Closed | Low | Nina Ortiz | — | Oscar O'Hara | loyalty | 9h | ●Responded | 10/11 | — | — | Sep 16, 2025 | Sep 22, 2025 | |
| 39707854 | Refund not received | Closed | Normal | Nina Ortiz | — | Chaz Renner | vipshade-matchloyalty | 15h | ○Sent, no reply | — | — | — | Sep 12, 2025 | Sep 18, 2025 | |
| 82630846 | Item authenticity concern | Closed | High | Nina Ortiz | — |  Kaela Friesen | vip | 17h | ●Responded | 10/11 | — | — | Sep 6, 2025 | Sep 10, 2025 | |
| 16188884 | Missing samples in order | Solved | Low | Nina Ortiz | — | Vilma Gusikowski | — | 6h | ●Responded | 4/5 | — | — | Sep 4, 2025 | - | |
| 46768531 | Order arrived damaged | Closed | Low | Nina Ortiz | — | Mr. Eliza Gerhold IV | app | 4h | ⊘Not fired | — | — | — | Sep 3, 2025 | Sep 5, 2025 | |
| 06910064 | Cancel order request | Solved | High | Nina Ortiz | — |  Eula McKenzie | — | 4h | ⊘Not fired | — | — | — | Aug 28, 2025 | - | |
| 32628823 | BOPIS pickup not ready | Solved | Normal | Nina Ortiz | — | Mr. Lonie Hudson | — | 1h | ○Sent, no reply | — | — | — | Jul 2, 2025 | - | |
| 18882131 | Gift card balance question | Pending | Urgent | Nina Ortiz | — | Eula McKenzie | app | - | —Skipped | — | — | — | Jun 28, 2025 | - | |
| 90674933 | Shipping cost question | Solved | Normal | Nina Ortiz | — |  Steve O'Conner | — | 2h | ○Sent, no reply | — | — | — | Jun 9, 2025 | - | |
| 06756379 | Klarna / Afterpay split issue | Closed | Normal | Nina Ortiz | — | Ignatius Cummerata | damagedbopis | 1h | ○Sent, no reply | — | — | — | Jun 7, 2025 | Jun 13, 2025 | |
| 49568623 | Order arrived damaged | Solved | Normal | Nina Ortiz | — | Dr. Mandy McLaughlin | — | 1d | ●Responded | 5/5 | — | — | Jun 6, 2025 | - | |
| 83984566 | Address change after shipping | Pending | Low | Nina Ortiz | — | Mr. Eliza Gerhold IV | bopis | - | —Skipped | — | — | — | Jun 5, 2025 | - | |
| 43014616 | Restock alert for backorder | Solved | Normal | Nina Ortiz | — |  Jacklyn Dare | Chat | bopis | 1d 3h | ○Sent, no reply | — | — | — | Jun 3, 2025 | - |