Ms. Ramona Treutel
angela_koepp@gmail.com
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 87084364 | BOPIS pickup not ready | Closed | Normal | Ms. Ramona Treutel | — |  Tommy Kuvalis | damaged | 20h | ○Sent, no reply | — | — | — | May 19, 2026 | May 25, 2026 | |
| 81109042 | Lost package follow-up | Solved | Normal | Ms. Ramona Treutel | — |  Mr. Skyla Trantow | samples | 11h | ●Responded | 10/11 | — | — | May 18, 2026 | - | |
| 93917091 | Foundation match help | Solved | Normal | Ms. Ramona Treutel | — |  Kip Schroeder IV | Chat | viprefundshade-match | 2d 21h | ○Sent, no reply | — | — | — | May 18, 2026 | - |
| 25724322 | Item authenticity concern | Solved | Urgent | Ms. Ramona Treutel | — |  Amely Pacocha | shipping | 5h | ●Responded | 5/5 | — | — | May 16, 2026 | - | |
| 88123136 | Birthday gift not received | Closed | Normal | Ms. Ramona Treutel | — |  Chaz Renner | returnsdamaged | 1h | ○Sent, no reply | — | — | — | May 8, 2026 | May 13, 2026 | |
| 89362273 | Missing items in shipment | Solved | Normal | Ms. Ramona Treutel | — |  Garth Dooley | Chat | gift-card | 23h | ●Responded | 3/5 | — | — | May 7, 2026 | - |
| 77408628 | App login problem | Closed | Low | Ms. Ramona Treutel | — |  Vilma Gusikowski | returns | 14h | ●Responded | 5/5 | — | — | Apr 27, 2026 | May 1, 2026 | |
| 27818198 | Return after 30-day window | Closed | Normal | Ms. Ramona Treutel | — |  Jacklyn Dare | — | 2h | ○Sent, no reply | — | — | — | Apr 23, 2026 | Apr 29, 2026 | |
| 71990942 | Influencer code not working | Closed | Low | Ms. Ramona Treutel | — | Garth Dooley | Social | influencer | 6h | ⊘Not fired | — | — | — | Apr 4, 2026 | Apr 5, 2026 |
| 40869518 | Order arrived damaged | Solved | Normal | Ms. Ramona Treutel | — |  Oscar O'Hara | Phone | gift-card | 2h | ○Sent, no reply | — | — | — | Mar 29, 2026 | - |
| 60798295 | Lost package follow-up | Solved | Normal | Ms. Ramona Treutel | — |  Dr. Mandy McLaughlin | Chat | app | 3h | ○Sent, no reply | — | — | — | Mar 22, 2026 | - |
| 94075707 | Order arrived damaged | Solved | High | Ms. Ramona Treutel | — |  Mr. Eliza Gerhold IV | — | 5h | ○Sent, no reply | — | — | — | Mar 5, 2026 | - | |
| 06716177 | Pro discount enrollment | Solved | Normal | Ms. Ramona Treutel | — |  Eula McKenzie | — | 4h | ○Sent, no reply | — | — | — | Feb 28, 2026 | - | |
| 24566829 | Return after 30-day window | Solved | Normal | Ms. Ramona Treutel | — | Kip Schroeder IV | influencerreturnsgift-card | 1h | ●Responded | 5/5 | — | — | Feb 6, 2026 | - | |
| 45075875 | Missing items in shipment | Closed | High | Ms. Ramona Treutel | — | Jacklyn Dare | loyaltyinfluencerbopis | 6h | ●Responded | 5/5 | — | — | Feb 6, 2026 | Feb 10, 2026 | |
| 62475148 | Question about product ingredients | Closed | High | Ms. Ramona Treutel | — |  Steve O'Conner | wholesale | 8h | ○Sent, no reply | — | — | — | Jan 14, 2026 | Jan 19, 2026 | |
| 12934241 | Loyalty points not posting | Open | Urgent | Ms. Ramona Treutel | — | Chaz Renner | Social | shippingvipgift-card | - | —Skipped | — | — | — | Jan 2, 2026 | - |
| 37350271 | Cancel subscription / Auto-replenish | Solved | Normal | Ms. Ramona Treutel | — |  Katrina Johns | — | 2h | ○Sent, no reply | — | — | — | Dec 26, 2025 | - | |
| 58827662 | BOPIS order cancelled at store | Closed | Low | Ms. Ramona Treutel | — | Mr. Skyla Trantow | Phone | returns | 8h | ●Responded | 2/5 | — | — | Dec 12, 2025 | Dec 16, 2025 |
| 21793310 | Cancel subscription / Auto-replenish | Solved | Normal | Ms. Ramona Treutel | — | Chaz Renner | shade-matchvip | 8d 17h | ○Sent, no reply | — | — | — | Nov 25, 2025 | - | |
| 57410653 | Foundation match help | Closed | Normal | Ms. Ramona Treutel | — |  Mr. Cade Senger | bopisappshade-match | 2h | ○Sent, no reply | — | — | — | Nov 19, 2025 | Nov 24, 2025 | |
| 87553921 | Allergic reaction concern | Closed | Normal | Ms. Ramona Treutel | — | Mr. Eliza Gerhold IV | damaged | 4h | ○Sent, no reply | — | — | — | Nov 11, 2025 | Nov 18, 2025 | |
| 77411787 | Restock alert for backorder | Closed | Normal | Ms. Ramona Treutel | — | Jacklyn Dare | Chat | loyaltyshade-match | 1d | ○Sent, no reply | — | — | — | Nov 7, 2025 | Nov 11, 2025 |
| 49530802 | Cancel order request | Solved | High | Ms. Ramona Treutel | — | Mr. Skyla Trantow | bopisloyaltyshipping | 1h | ⊘Not fired | — | — | — | Nov 4, 2025 | - | |
| 47893357 | BOPIS pickup not ready | Solved | Normal | Ms. Ramona Treutel | — |  Ignatius Cummerata | bopisgift-carddamaged | 3h | ●Responded | 1/5 | — | — | Oct 31, 2025 | - | |
| 92127932 | Allergic reaction concern | Solved | Normal | Ms. Ramona Treutel | — |  Leonard Waters-Howell | Chat | damagedwholesale | 5d 22h | ○Sent, no reply | — | — | — | Oct 31, 2025 | - |
| 16908991 | Where is my order? | Solved | High | Ms. Ramona Treutel | — | Leonard Waters-Howell | — | 6h | ○Sent, no reply | — | — | — | Oct 28, 2025 | - | |
| 72257992 | Insider tier issue | Closed | Normal | Ms. Ramona Treutel | — | Mr. Skyla Trantow | app | 12h | ○Sent, no reply | — | — | — | Oct 16, 2025 | Oct 22, 2025 | |
| 83112462 | Influencer code not working | Solved | Normal | Ms. Ramona Treutel | — |  Yazmin Jast | shade-matchinfluencergift-card | 16h | ⊘Not fired | — | — | — | Oct 9, 2025 | - | |
| 75633645 | Return after 30-day window | Solved | Normal | Ms. Ramona Treutel | — |  Lily Raynor | vipgift-card | 10h | ○Sent, no reply | — | — | — | Oct 2, 2025 | - | |
| 99427139 | Where is my order? | Open | Low | Ms. Ramona Treutel | — | Mr. Cade Senger | Chat | fragrancevip | - | —Skipped | — | — | — | Sep 29, 2025 | - |
| 84941389 | Cancel subscription / Auto-replenish | Pending | Normal | Ms. Ramona Treutel | — |  Faith Hilll | Chat | — | - | —Skipped | — | — | — | Sep 29, 2025 | - |
| 30815775 | Influencer code not working | Closed | Normal | Ms. Ramona Treutel | — |  Julie Hodkiewicz | Phone | refundinfluencershade-match | 2h | ●Responded | 1/5 | — | — | Sep 28, 2025 | Oct 5, 2025 |
| 14923562 | BOPIS order cancelled at store | Open | Normal | Ms. Ramona Treutel | — | Mr. Eliza Gerhold IV | — | - | —Skipped | — | — | — | Sep 19, 2025 | - | |
| 31929739 | Restock alert for backorder | Closed | Urgent | Ms. Ramona Treutel | — | Mr. Cade Senger | Chat | vipwholesalefragrance | 21h | ○Sent, no reply | — | — | — | Sep 15, 2025 | Sep 23, 2025 |
| 35803415 | Insider tier issue | Pending | High | Ms. Ramona Treutel | — | Leonard Waters-Howell | apployaltysamples | - | —Skipped | — | — | — | Sep 10, 2025 | - | |
| 07617635 | Refund not received | Closed | Normal | Ms. Ramona Treutel | — | Lily Raynor | Phone | shade-matchapployalty | 1d 14h | ○Sent, no reply | — | — | — | Aug 23, 2025 | Aug 30, 2025 |
| 16927623 | Allergic reaction concern | Solved | Normal | Ms. Ramona Treutel | — | Jacklyn Dare | vip | 5d 4h | ⊘Not fired | — | — | — | Aug 13, 2025 | - | |
| 12500601 | App login problem | Closed | High | Ms. Ramona Treutel | — | Mr. Skyla Trantow | bopis | 6h | ○Sent, no reply | — | — | — | Aug 4, 2025 | Aug 8, 2025 | |
| 30177546 | App login problem | Solved | Normal | Ms. Ramona Treutel | — | Jacklyn Dare | shippingrefundwholesale | 23h | ○Sent, no reply | — | — | — | Aug 1, 2025 | - | |
| 11942936 | Address change after shipping | Closed | Low | Ms. Ramona Treutel | — | Dr. Mandy McLaughlin | Chat | refundshade-match | 7d 1h | ○Sent, no reply | — | — | — | Jul 28, 2025 | Aug 6, 2025 |
| 36978718 | Refund not received | Solved | Normal | Ms. Ramona Treutel | — | Leonard Waters-Howell | Chat | samples | 3h | ○Sent, no reply | — | — | — | Jul 18, 2025 | - |
| 32514700 | Allergic reaction concern | Solved | Normal | Ms. Ramona Treutel | — | Yazmin Jast | Chat | samples | 4h | ●Responded | 4/5 | — | — | Jul 17, 2025 | - |
| 55508554 | Gift card balance question | Pending | Low | Ms. Ramona Treutel | — | Kip Schroeder IV | samplesrefundapp | - | —Skipped | — | — | — | Jul 16, 2025 | - | |
| 89368571 | Wrong shade sent | Solved | Normal | Ms. Ramona Treutel | — |  Mr. Lonie Hudson | Phone | shade-matchvip | 6h | ○Sent, no reply | — | — | — | Jul 14, 2025 | - |
| 03683966 | BOPIS order cancelled at store | Solved | Normal | Ms. Ramona Treutel | — | Mr. Lonie Hudson | wholesalefragrancegift-card | 19h | ●Responded | 5/5 | — | — | Jul 2, 2025 | - | |
| 71060515 | Cancel order request | Solved | Normal | Ms. Ramona Treutel | — | Amely Pacocha | Chat | bopisshade-match | 11h | ○Sent, no reply | — | — | — | Jun 23, 2025 | - |
| 94002161 | Pro discount enrollment | Solved | Normal | Ms. Ramona Treutel | — | Leonard Waters-Howell | Chat | — | 11h | ○Sent, no reply | — | — | — | Jun 18, 2025 | - |
| 49628272 | Question about product ingredients | Solved | Normal | Ms. Ramona Treutel | — | Kip Schroeder IV | fragranceapp | 6h | ○Sent, no reply | — | — | — | Jun 13, 2025 | - | |
| 15132328 | Store experience feedback | Closed | Normal | Ms. Ramona Treutel | — | Mr. Lonie Hudson | Chat | apprefundsamples | 2h | ○Sent, no reply | — | — | — | Jun 9, 2025 | Jun 14, 2025 |