Tressie Cassin-Muller
kelvin61@gmail.com
Showing 1 - 49 of 49
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 62777260 | Cancel order request | Solved | Low | Tressie Cassin-Muller | — |  Kip Schroeder IV | gift-cardvip | 1d 20h | ●Responded | 4/5 | — | — | May 20, 2026 | - | |
| 42994411 | Birthday gift not received | Solved | High | Tressie Cassin-Muller | — |  Eula McKenzie | samples | 1d 2h | ○Sent, no reply | — | — | — | May 14, 2026 | - | |
| 52828775 | Foundation match help | Pending | High | Tressie Cassin-Muller | — |  Vilma Gusikowski | loyalty | - | —Skipped | — | — | — | May 13, 2026 | - | |
| 79128575 | Lost package follow-up | Closed | High | Tressie Cassin-Muller | — |  Mr. Skyla Trantow | influencervipapp | 6h | ●Responded | 5/5 | — | — | May 12, 2026 | May 13, 2026 | |
| 27480230 | Pro discount enrollment | Solved | High | Tressie Cassin-Muller | — |  Faith Hilll | — | 12h | ○Sent, no reply | — | — | — | Apr 30, 2026 | - | |
| 10623693 | Cancel order request | Pending | Low | Tressie Cassin-Muller | — | Mr. Skyla Trantow | Phone | influencer | - | —Skipped | — | — | — | Apr 22, 2026 | - |
| 35591498 | Influencer code not working | Solved | Low | Tressie Cassin-Muller | — |  Leonard Waters-Howell | Chat | wholesalefragrance | 8d 1h | ●Responded | 2/5 | — | — | Apr 19, 2026 | - |
| 27690714 | Refund not received | Closed | Low | Tressie Cassin-Muller | — | Mr. Skyla Trantow | vipsamplesreturns | 8h | ○Sent, no reply | — | — | — | Apr 10, 2026 | Apr 15, 2026 | |
| 97845790 | Insider tier issue | Solved | High | Tressie Cassin-Muller | — |  Oscar O'Hara | — | 6h | ●Responded | 4/5 | — | — | Apr 6, 2026 | - | |
| 10670158 | Insider tier issue | Closed | Normal | Tressie Cassin-Muller | — |  Miss Amber Hintz Sr. | loyaltyrefundapp | 3h | ●Responded | 2/5 | — | — | Apr 5, 2026 | Apr 10, 2026 | |
| 53108167 | Wholesale order question | Solved | Low | Tressie Cassin-Muller | — | Faith Hilll | Chat | loyaltyinfluencerwholesale | 7d 7h | ●Responded | 4/11 | — | — | Mar 22, 2026 | - |
| 45044272 | Foundation match help | Open | Urgent | Tressie Cassin-Muller | — | Mr. Skyla Trantow | shade-matchreturns | - | —Skipped | — | — | — | Mar 6, 2026 | - | |
| 10524600 | Restock alert for backorder | Solved | Low | Tressie Cassin-Muller | — |  Dr. Mandy McLaughlin | Chat | samplesreturnsinfluencer | 3h | ○Sent, no reply | — | — | — | Mar 5, 2026 | - |
| 48239834 | Store experience feedback | Solved | Normal | Tressie Cassin-Muller | — |  Mr. Lonie Hudson | Phone | — | 9h | ●Responded | 4/5 | — | — | Feb 20, 2026 | - |
| 23643255 | Wrong shade sent | Closed | Normal | Tressie Cassin-Muller | — |  Yazmin Jast | Chat | samplesvipfragrance | 6d 22h | ○Sent, no reply | — | — | — | Feb 19, 2026 | Feb 27, 2026 |
| 39688256 | Loyalty points not posting | Solved | Normal | Tressie Cassin-Muller | — | Dr. Mandy McLaughlin | gift-cardshade-matchloyalty | 13h | ●Responded | 10/11 | — | — | Feb 19, 2026 | - | |
| 05277509 | Where is my order? | Solved | Normal | Tressie Cassin-Muller | — | Mr. Skyla Trantow | refundreturnsinfluencer | 3h | ○Sent, no reply | — | — | — | Feb 13, 2026 | - | |
| 08679787 | Address change after shipping | Solved | Normal | Tressie Cassin-Muller | — |  Mr. Cade Senger | Chat | refund | 6h | ●Responded | 5/5 | — | — | Feb 13, 2026 | - |
| 84476400 | App login problem | Closed | Low | Tressie Cassin-Muller | — | Leonard Waters-Howell | gift-cardappinfluencer | 22h | ○Sent, no reply | — | — | — | Feb 11, 2026 | Feb 17, 2026 | |
| 35835999 | Missing items in shipment | Closed | Normal | Tressie Cassin-Muller | — |  Steve O'Conner | loyaltyrefundvip | 2h | ●Responded | 4/5 | — | — | Feb 5, 2026 | Feb 6, 2026 | |
| 84724329 | Missing samples in order | Solved | Low | Tressie Cassin-Muller | — |  Lily Raynor | Chat | damagedwholesale | 4h | ⊘Not fired | — | — | — | Jan 9, 2026 | - |
| 48083382 | Influencer code not working | Solved | Normal | Tressie Cassin-Muller | — | Yazmin Jast | Phone | shippingshade-match | 10h | ○Sent, no reply | — | — | — | Jan 1, 2026 | - |
| 97171694 | Pro discount enrollment | Pending | Normal | Tressie Cassin-Muller | — |  Mr. Eliza Gerhold IV | Chat | samplesreturnsshade-match | - | —Skipped | — | — | — | Dec 26, 2025 | - |
| 88424810 | Refund not received | Closed | Normal | Tressie Cassin-Muller | — | Dr. Mandy McLaughlin | samples | 14h | ○Sent, no reply | — | — | — | Dec 23, 2025 | Dec 27, 2025 | |
| 92555930 | Gift card balance question | Solved | Low | Tressie Cassin-Muller | — | Mr. Cade Senger | Chat | — | 1d 9h | ○Sent, no reply | — | — | — | Nov 30, 2025 | - |
| 09733389 | Where is my order? | Closed | Normal | Tressie Cassin-Muller | — |  Amely Pacocha | loyaltyreturns | 2h | ○Sent, no reply | — | — | — | Nov 28, 2025 | Nov 30, 2025 | |
| 79703739 | Pro discount enrollment | Closed | Normal | Tressie Cassin-Muller | — | Mr. Skyla Trantow | Chat | — | 6h | ○Sent, no reply | — | — | — | Nov 19, 2025 | Nov 24, 2025 |
| 77263973 | Gift card balance question | Solved | Normal | Tressie Cassin-Muller | — | Mr. Lonie Hudson | — | 6h | ○Sent, no reply | — | — | — | Nov 19, 2025 | - | |
| 22591973 | Cancel order request | Closed | High | Tressie Cassin-Muller | — |  Garth Dooley | Chat | samplesshippingapp | 5h | ○Sent, no reply | — | — | — | Nov 14, 2025 | Nov 15, 2025 |
| 72905031 | Discount code not working | Solved | Low | Tressie Cassin-Muller | — |  Kaela Friesen | — | 4h | ●Responded | 5/5 | — | — | Oct 24, 2025 | - | |
| 23798335 | Allergic reaction concern | Closed | Normal | Tressie Cassin-Muller | — | Mr. Eliza Gerhold IV | returnsdamagedrefund | 21h | ○Sent, no reply | — | — | — | Oct 6, 2025 | Oct 9, 2025 | |
| 68992248 | Wholesale order question | Pending | Low | Tressie Cassin-Muller | — |  Chaz Renner | Chat | shade-matchshipping | - | —Skipped | — | — | — | Sep 30, 2025 | - |
| 74216956 | Lost package follow-up | Closed | Normal | Tressie Cassin-Muller | — | Eula McKenzie | shippingvipreturns | 23h | ○Sent, no reply | — | — | — | Sep 15, 2025 | Sep 19, 2025 | |
| 10194075 | BOPIS order cancelled at store | Solved | High | Tressie Cassin-Muller | — | Mr. Skyla Trantow | Chat | — | 15h | ○Sent, no reply | — | — | — | Sep 12, 2025 | - |
| 65093542 | Address change after shipping | Solved | Normal | Tressie Cassin-Muller | — | Amely Pacocha | influencerapp | 12h | ○Sent, no reply | — | — | — | Sep 11, 2025 | - | |
| 69643119 | Missing items in shipment | Solved | Normal | Tressie Cassin-Muller | — | Steve O'Conner | — | 5h | ●Responded | 5/5 | — | — | Aug 25, 2025 | - | |
| 98118739 | Price match request | Solved | Low | Tressie Cassin-Muller | — | Mr. Eliza Gerhold IV | Chat | — | 9h | ●Responded | 5/5 | — | — | Aug 22, 2025 | - |
| 88019579 | Lost package follow-up | Closed | Normal | Tressie Cassin-Muller | — | Vilma Gusikowski | Phone | samplesshade-match | 20h | ○Sent, no reply | — | — | — | Aug 14, 2025 | Aug 20, 2025 |
| 04236110 | Birthday gift not received | Solved | Normal | Tressie Cassin-Muller | — | Steve O'Conner | damaged | 20h | ●Responded | 1/5 | — | — | Aug 11, 2025 | - | |
| 69737234 | Insider tier issue | Solved | Urgent | Tressie Cassin-Muller | — | Oscar O'Hara | Chat | refundbopisshade-match | 1h | ○Sent, no reply | — | — | — | Jul 26, 2025 | - |
| 42318700 | Question about product ingredients | Closed | Low | Tressie Cassin-Muller | — | Lily Raynor | Phone | returnsrefundfragrance | 15h | ○Sent, no reply | — | — | — | Jul 25, 2025 | Aug 1, 2025 |
| 02089877 | Cancel subscription / Auto-replenish | Pending | High | Tressie Cassin-Muller | — | Steve O'Conner | appdamaged | - | —Skipped | — | — | — | Jun 25, 2025 | - | |
| 41384363 | Cancel subscription / Auto-replenish | Solved | High | Tressie Cassin-Muller | — | Mr. Eliza Gerhold IV | influencervipshipping | 3h | ●Responded | 3/5 | — | — | Jun 24, 2025 | - | |
| 45731550 | Discount code not working | Pending | Normal | Tressie Cassin-Muller | — | Garth Dooley | — | - | —Skipped | — | — | — | Jun 24, 2025 | - | |
| 33732050 | Allergic reaction concern | Solved | Normal | Tressie Cassin-Muller | — | Oscar O'Hara | wholesalevip | 15h | ○Sent, no reply | — | — | — | Jun 13, 2025 | - | |
| 66645944 | Wholesale order question | Solved | Urgent | Tressie Cassin-Muller | — |  Ignatius Cummerata | Chat | shade-matchsamplesfragrance | 5d 21h | ○Sent, no reply | — | — | — | Jun 11, 2025 | - |
| 68656456 | Order arrived damaged | Solved | High | Tressie Cassin-Muller | — | Dr. Mandy McLaughlin | — | 6h | ○Sent, no reply | — | — | — | Jun 11, 2025 | - | |
| 23976125 | Gift card balance question | Solved | Normal | Tressie Cassin-Muller | — | Mr. Cade Senger | Chat | gift-card | 14h | ●Responded | 5/5 | — | — | Jun 4, 2025 | - |
| 14595319 | BOPIS order cancelled at store | Closed | Normal | Tressie Cassin-Muller | — | Vilma Gusikowski | refundappgift-card | 5h | ○Sent, no reply | — | — | — | Jun 1, 2025 | Jun 5, 2025 |