Mr. Cedric Schiller
Verde Concierge·bret6@verdeconcierge.io
Showing 1 - 44 of 44
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 19624525 | Lost package follow-up | Solved | Normal | Mr. Cedric Schiller | Verde Concierge |  Kip Schroeder IV | Chat | — | 7h | ○Sent, no reply | — | — | — | May 17, 2026 | - |
| 69942802 | Gift card balance question | Solved | Normal | Mr. Cedric Schiller | Verde Concierge |  Amely Pacocha | Chat | wholesalerefunddamaged | 4h | ○Sent, no reply | — | — | — | Apr 20, 2026 | - |
| 51337189 | Address change after shipping | Solved | High | Mr. Cedric Schiller | Verde Concierge |  Mr. Skyla Trantow | vipsamplesapp | 3h | ●Responded | 2/5 | — | — | Apr 14, 2026 | - | |
| 27506352 | App crashes at checkout | Solved | Normal | Mr. Cedric Schiller | Verde Concierge |  Jacklyn Dare | — | 6h | ○Sent, no reply | — | — | — | Apr 10, 2026 | - | |
| 28454605 | Wrong shade sent | Solved | Normal | Mr. Cedric Schiller | Verde Concierge |  Chaz Renner | Chat | samplesfragrancewholesale | 1h | ○Sent, no reply | — | — | — | Apr 8, 2026 | - |
| 42064952 | Pro discount enrollment | Solved | Normal | Mr. Cedric Schiller | Verde Concierge |  Tommy Kuvalis | Phone | influencervip | 1d 12h | ○Sent, no reply | — | — | — | Apr 2, 2026 | - |
| 67537890 | Loyalty points not posting | Solved | High | Mr. Cedric Schiller | Verde Concierge |  Oscar O'Hara | wholesalerefundvip | 12h | ●Responded | 5/5 | — | — | Mar 30, 2026 | - | |
| 18986938 | Price match request | Solved | Low | Mr. Cedric Schiller | Verde Concierge |  Mr. Eliza Gerhold IV | Phone | — | 5h | ○Sent, no reply | — | — | — | Mar 26, 2026 | - |
| 07234539 | Item authenticity concern | Closed | Normal | Mr. Cedric Schiller | Verde Concierge |  Julie Hodkiewicz | Chat | wholesale | 3h | ●Responded | 4/5 | — | — | Mar 17, 2026 | Mar 23, 2026 |
| 25529526 | Foundation match help | Closed | Normal | Mr. Cedric Schiller | Verde Concierge | Mr. Eliza Gerhold IV | Chat | damagedbopis | 5h | ○Sent, no reply | — | — | — | Mar 13, 2026 | Mar 19, 2026 |
| 13001735 | Influencer code not working | Solved | Low | Mr. Cedric Schiller | Verde Concierge |  Miss Amber Hintz Sr. | Chat | returnsinfluencerapp | 2h | ○Sent, no reply | — | — | — | Mar 10, 2026 | - |
| 83218032 | Wholesale order question | Closed | High | Mr. Cedric Schiller | Verde Concierge | Oscar O'Hara | Phone | fragrance | 4h | ●Responded | 4/5 | — | — | Mar 6, 2026 | Mar 13, 2026 |
| 19494752 | Shipping cost question | Closed | Normal | Mr. Cedric Schiller | Verde Concierge |  Dr. Mandy McLaughlin | gift-cardappsamples | 15h | ○Sent, no reply | — | — | — | Mar 5, 2026 | Mar 13, 2026 | |
| 43603705 | Klarna / Afterpay split issue | Solved | Normal | Mr. Cedric Schiller | Verde Concierge | Kip Schroeder IV | wholesale | 4h | ○Sent, no reply | — | — | — | Feb 20, 2026 | - | |
| 19408245 | Address change after shipping | Solved | Low | Mr. Cedric Schiller | Verde Concierge |  Eula McKenzie | shipping | 15h | ○Sent, no reply | — | — | — | Feb 17, 2026 | - | |
| 58143144 | Lost package follow-up | Solved | Normal | Mr. Cedric Schiller | Verde Concierge |  Darryl Jacobi | wholesalefragrance | 1d 9h | ●Responded | 4/5 | — | — | Feb 10, 2026 | - | |
| 78561295 | Influencer code not working | Closed | Normal | Mr. Cedric Schiller | Verde Concierge | Miss Amber Hintz Sr. | vip | 1h | ○Sent, no reply | — | — | — | Feb 6, 2026 | Feb 13, 2026 | |
| 67049058 | Lost package follow-up | Solved | Normal | Mr. Cedric Schiller | Verde Concierge |  Vilma Gusikowski | Chat | — | 2h | ●Responded | 5/5 | — | — | Jan 17, 2026 | - |
| 51311409 | Missing samples in order | Solved | Normal | Mr. Cedric Schiller | Verde Concierge | Vilma Gusikowski | vipfragrancegift-card | 23h | ⊘Not fired | — | — | — | Jan 11, 2026 | - | |
| 52631568 | Foundation match help | Solved | Urgent | Mr. Cedric Schiller | Verde Concierge |  Leonard Waters-Howell | Phone | fragranceshade-matchrefund | 18h | ●Responded | 5/5 | — | — | Dec 30, 2025 | - |
| 79428503 | BOPIS order cancelled at store | Closed | Low | Mr. Cedric Schiller | Verde Concierge | Oscar O'Hara | gift-cardappshipping | 6h | ○Sent, no reply | — | — | — | Dec 26, 2025 | Dec 28, 2025 | |
| 53521523 | Cancel subscription / Auto-replenish | Closed | High | Mr. Cedric Schiller | Verde Concierge | Jacklyn Dare | damaged | 1d | ●Responded | 5/5 | — | — | Dec 17, 2025 | Dec 19, 2025 | |
| 70385515 | Missing samples in order | Solved | Low | Mr. Cedric Schiller | Verde Concierge | Chaz Renner | appreturns | 1d 18h | ○Sent, no reply | — | — | — | Nov 23, 2025 | - | |
| 27724743 | BOPIS pickup not ready | Pending | Low | Mr. Cedric Schiller | Verde Concierge | Oscar O'Hara | Phone | samplesshipping | - | —Skipped | — | — | — | Nov 18, 2025 | - |
| 50632812 | Pro discount enrollment | Solved | Normal | Mr. Cedric Schiller | Verde Concierge | Jacklyn Dare | samplesvip | 20h | ○Sent, no reply | — | — | — | Nov 6, 2025 | - | |
| 65176889 | App login problem | Closed | Low | Mr. Cedric Schiller | Verde Concierge | Kip Schroeder IV | Chat | apprefunddamaged | 12h | ○Sent, no reply | — | — | — | Oct 30, 2025 | Nov 2, 2025 |
| 10923553 | Cancel subscription / Auto-replenish | Solved | Normal | Mr. Cedric Schiller | Verde Concierge |  Kaela Friesen | Chat | loyaltyappdamaged | 14h | ○Sent, no reply | — | — | — | Oct 25, 2025 | - |
| 67601832 | Cancel subscription / Auto-replenish | Closed | Normal | Mr. Cedric Schiller | Verde Concierge | Dr. Mandy McLaughlin | damaged | 3h | ○Sent, no reply | — | — | — | Oct 24, 2025 | Oct 29, 2025 | |
| 38778349 | Cancel order request | Solved | Urgent | Mr. Cedric Schiller | Verde Concierge |  Ignatius Cummerata | refundsamples | 2d 23h | ●Responded | 4/11 | — | — | Oct 20, 2025 | - | |
| 30006385 | Birthday gift not received | Solved | Low | Mr. Cedric Schiller | Verde Concierge | Vilma Gusikowski | Social | influencer | 9h | ⊘Not fired | — | — | — | Oct 20, 2025 | - |
| 54134782 | Lost package follow-up | Open | Normal | Mr. Cedric Schiller | Verde Concierge | Julie Hodkiewicz | returnsfragrance | - | —Skipped | — | — | — | Oct 8, 2025 | - | |
| 78734731 | Price match request | Solved | Low | Mr. Cedric Schiller | Verde Concierge | Oscar O'Hara | loyalty | 1h | ●Responded | 5/5 | — | — | Sep 30, 2025 | - | |
| 15655597 | Missing samples in order | Closed | Normal | Mr. Cedric Schiller | Verde Concierge |  Steve O'Conner | — | 3h | ●Responded | 4/5 | — | — | Sep 7, 2025 | Sep 11, 2025 | |
| 96086532 | Allergic reaction concern | Closed | Normal | Mr. Cedric Schiller | Verde Concierge |  Mr. Cade Senger | — | 1h | ⊘Not fired | — | — | — | Sep 5, 2025 | Sep 11, 2025 | |
| 19051917 | Refund not received | Solved | Normal | Mr. Cedric Schiller | Verde Concierge |  Faith Hilll | Chat | shade-matchreturns | 1d | ○Sent, no reply | — | — | — | Sep 2, 2025 | - |
| 06450152 | Birthday gift not received | Solved | Normal | Mr. Cedric Schiller | Verde Concierge |  Yazmin Jast | vipapp | 11h | ○Sent, no reply | — | — | — | Aug 22, 2025 | - | |
| 83752831 | Wholesale order question | Solved | Normal | Mr. Cedric Schiller | Verde Concierge | Faith Hilll | Chat | fragrancebopis | 2h | ○Sent, no reply | — | — | — | Aug 22, 2025 | - |
| 60100816 | App crashes at checkout | Pending | High | Mr. Cedric Schiller | Verde Concierge | Steve O'Conner | returns | - | —Skipped | — | — | — | Aug 21, 2025 | - | |
| 21338841 | BOPIS pickup not ready | Solved | Normal | Mr. Cedric Schiller | Verde Concierge | Ignatius Cummerata | Chat | — | 8h | ○Sent, no reply | — | — | — | Aug 12, 2025 | - |
| 14881552 | Return after 30-day window | Solved | High | Mr. Cedric Schiller | Verde Concierge |  Katrina Johns | Chat | fragrancewholesalevip | 14h | ○Sent, no reply | — | — | — | Aug 6, 2025 | - |
| 16574757 | Order arrived damaged | Solved | Low | Mr. Cedric Schiller | Verde Concierge | Dr. Mandy McLaughlin | Phone | app | 3h | ●Responded | 5/5 | — | — | Aug 5, 2025 | - |
| 85252695 | Cancel subscription / Auto-replenish | Solved | Urgent | Mr. Cedric Schiller | Verde Concierge | Julie Hodkiewicz | Social | — | 1h | ⊘Not fired | — | — | — | Jul 1, 2025 | - |
| 86649023 | Cancel order request | Solved | Normal | Mr. Cedric Schiller | Verde Concierge | Mr. Skyla Trantow | Chat | loyaltydamagedsamples | 1h | ○Sent, no reply | — | — | — | Jun 30, 2025 | - |
| 94400432 | App login problem | Solved | High | Mr. Cedric Schiller | Verde Concierge | Chaz Renner | Phone | — | 8d 6h | ●Responded | 1/5 | — | — | Jun 18, 2025 | - |