Hans Jones
victor2@gmail.com
Showing 1 - 42 of 42
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 44389980 | BOPIS order cancelled at store | Closed | Low | Hans Jones | — |  Kip Schroeder IV | returnsdamagedshipping | 7h | ○Sent, no reply | — | — | — | May 19, 2026 | May 22, 2026 | |
| 67399219 | Address change after shipping | Pending | Low | Hans Jones | — |  Dr. Mandy McLaughlin | wholesalerefundvip | - | —Skipped | — | — | — | May 14, 2026 | - | |
| 93753693 | Store experience feedback | Solved | Normal | Hans Jones | — |  Tommy Kuvalis | influencerdamagedvip | 17h | ○Sent, no reply | — | — | — | May 14, 2026 | - | |
| 84389815 | App crashes at checkout | Solved | Normal | Hans Jones | — |  Mr. Eliza Gerhold IV | returnsshippinginfluencer | 2d 19h | ○Sent, no reply | — | — | — | May 9, 2026 | - | |
| 84726959 | Gift card balance question | Solved | High | Hans Jones | — | Mr. Eliza Gerhold IV | influencershade-match | 3h | ○Sent, no reply | — | — | — | Apr 26, 2026 | - | |
| 54542410 | Refund not received | Solved | Normal | Hans Jones | — |  Darryl Jacobi | — | 3h | ○Sent, no reply | — | — | — | Apr 24, 2026 | - | |
| 26845618 | Pro discount enrollment | Solved | Urgent | Hans Jones | — |  Mr. Skyla Trantow | gift-cardwholesaleinfluencer | 9d 19h | ●Responded | 2/5 | — | — | Apr 17, 2026 | - | |
| 93762983 | Discount code not working | Closed | Normal | Hans Jones | — |  Mr. Lonie Hudson | refunddamagedwholesale | 2d 4h | ○Sent, no reply | — | — | — | Mar 25, 2026 | Mar 31, 2026 | |
| 04888353 | Store experience feedback | Solved | Normal | Hans Jones | — |  Mr. Cade Senger | — | 5h | ○Sent, no reply | — | — | — | Mar 24, 2026 | - | |
| 37673547 | BOPIS order cancelled at store | Solved | High | Hans Jones | — |  Miss Amber Hintz Sr. | wholesale | 20h | ●Responded | 1/5 | — | — | Mar 15, 2026 | - | |
| 83216343 | Cancel subscription / Auto-replenish | Closed | Normal | Hans Jones | — | Mr. Cade Senger | appwholesale | 3h | ●Responded | 4/5 | — | — | Mar 9, 2026 | Mar 10, 2026 | |
| 90560673 | Wholesale order question | Solved | Normal | Hans Jones | — | Mr. Skyla Trantow | app | 2d 12h | ●Responded | 4/5 | — | — | Feb 13, 2026 | - | |
| 68668540 | Question about product ingredients | Solved | Normal | Hans Jones | — | Tommy Kuvalis | Social | vipappbopis | 23h | ⊘Not fired | — | — | — | Feb 4, 2026 | - |
| 11991718 | Cancel order request | Closed | Normal | Hans Jones | — | Darryl Jacobi | — | 20h | ●Responded | 4/5 | — | — | Jan 23, 2026 | Jan 30, 2026 | |
| 67410938 | App crashes at checkout | Solved | High | Hans Jones | — | Kip Schroeder IV | Chat | — | 14h | ●Responded | 3/5 | — | — | Dec 26, 2025 | - |
| 77052978 | Allergic reaction concern | Closed | Urgent | Hans Jones | — |  Chaz Renner | Chat | shippingshade-match | 17h | ⊘Not fired | — | — | — | Dec 19, 2025 | Dec 25, 2025 |
| 87936809 | Address change after shipping | Solved | High | Hans Jones | — |  Jacklyn Dare | returnsinfluencerrefund | 1d 12h | ○Sent, no reply | — | — | — | Dec 1, 2025 | - | |
| 85354034 | Allergic reaction concern | Solved | Normal | Hans Jones | — | Dr. Mandy McLaughlin | returns | 2d 8h | ●Responded | 4/11 | — | — | Dec 1, 2025 | - | |
| 54018284 | Allergic reaction concern | Solved | Normal | Hans Jones | — |  Vilma Gusikowski | Chat | — | 1h | ○Sent, no reply | — | — | — | Nov 27, 2025 | - |
| 00440215 | Wholesale order question | Closed | Low | Hans Jones | — | Mr. Eliza Gerhold IV | wholesale | 2h | ○Sent, no reply | — | — | — | Nov 13, 2025 | Nov 14, 2025 | |
| 36257136 | Address change after shipping | Solved | Normal | Hans Jones | — |  Leonard Waters-Howell | influencer | 2d 19h | ○Sent, no reply | — | — | — | Nov 10, 2025 | - | |
| 34008949 | Where is my order? | Closed | Normal | Hans Jones | — |  Garth Dooley | Chat | shade-match | 20h | ○Sent, no reply | — | — | — | Oct 30, 2025 | Nov 5, 2025 |
| 58027353 | Order arrived damaged | Pending | Normal | Hans Jones | — | Mr. Eliza Gerhold IV | Social | returnsshippingloyalty | - | —Skipped | — | — | — | Oct 29, 2025 | - |
| 04509862 | Loyalty points not posting | Pending | High | Hans Jones | — |  Kaela Friesen | damagedfragrance | - | —Skipped | — | — | — | Oct 22, 2025 | - | |
| 87785747 | Price match request | Open | High | Hans Jones | — |  Ignatius Cummerata | fragrancevip | - | —Skipped | — | — | — | Oct 3, 2025 | - | |
| 48326868 | BOPIS pickup not ready | Open | Normal | Hans Jones | — | Kip Schroeder IV | — | - | —Skipped | — | — | — | Sep 20, 2025 | - | |
| 85390120 | Address change after shipping | Solved | Normal | Hans Jones | — | Garth Dooley | shippingapp | 2h | ⊘Not fired | — | — | — | Sep 19, 2025 | - | |
| 84025113 | Cancel subscription / Auto-replenish | Solved | Normal | Hans Jones | — | Tommy Kuvalis | Phone | returnssamples | 23h | ○Sent, no reply | — | — | — | Sep 11, 2025 | - |
| 19081373 | Cancel order request | Solved | Normal | Hans Jones | — | Mr. Skyla Trantow | Chat | loyaltyappfragrance | 1d 21h | ○Sent, no reply | — | — | — | Aug 25, 2025 | - |
| 07784620 | Insider tier issue | Solved | Normal | Hans Jones | — | Mr. Skyla Trantow | returnsdamaged | 1d 3h | ●Responded | 4/5 | — | — | Aug 1, 2025 | - | |
| 51116290 | Refund not received | Solved | High | Hans Jones | — |  Lily Raynor | Chat | damagedgift-card | 1d | ●Responded | 9/11 | — | — | Jul 25, 2025 | - |
| 49934588 | Allergic reaction concern | Solved | Normal | Hans Jones | — |  Faith Hilll | Phone | shade-matchgift-cardrefund | 22h | ⊘Not fired | — | — | — | Jul 24, 2025 | - |
| 30018690 | Address change after shipping | Solved | Low | Hans Jones | — | Mr. Cade Senger | bopisdamagedinfluencer | 6d 2h | ⊘Not fired | — | — | — | Jul 19, 2025 | - | |
| 22291742 | Refund not received | Solved | Normal | Hans Jones | — | Jacklyn Dare | shippingdamaged | 6h | ⊘Not fired | — | — | — | Jul 7, 2025 | - | |
| 62183350 | Influencer code not working | Solved | Normal | Hans Jones | — | Kip Schroeder IV | shade-match | 2h | ●Responded | 10/11 | — | — | Jul 4, 2025 | - | |
| 77750074 | Lost package follow-up | Solved | Normal | Hans Jones | — | Lily Raynor | returnsloyalty | 1h | ○Sent, no reply | — | — | — | Jun 30, 2025 | - | |
| 91863230 | Item authenticity concern | Solved | Normal | Hans Jones | — | Mr. Lonie Hudson | loyaltybopis | 12h | ○Sent, no reply | — | — | — | Jun 25, 2025 | - | |
| 05360786 | Missing items in shipment | Solved | Normal | Hans Jones | — | Mr. Eliza Gerhold IV | gift-card | 16h | ○Sent, no reply | — | — | — | Jun 24, 2025 | - | |
| 71999046 | Birthday gift not received | Solved | Normal | Hans Jones | — | Ignatius Cummerata | Chat | appvip | 1d 4h | ○Sent, no reply | — | — | — | Jun 5, 2025 | - |
| 88404572 | Birthday gift not received | Solved | Normal | Hans Jones | — | Tommy Kuvalis | refund | 11h | ○Sent, no reply | — | — | — | Jun 4, 2025 | - | |
| 97270347 | Lost package follow-up | Solved | Normal | Hans Jones | — | Kaela Friesen | Chat | bopisappvip | 5h | ○Sent, no reply | — | — | — | Jun 3, 2025 | - |
| 00351717 | Influencer code not working | Solved | Normal | Hans Jones | — |  Oscar O'Hara | Phone | — | 20h | ○Sent, no reply | — | — | — | May 25, 2025 | - |