Michelle Schaefer
violette_koss3@yahoo.com
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 43904016 | Where is my order? | Closed | Normal | Michelle Schaefer | — |  Chaz Renner | — | 2d 15h | ●Responded | 3/5 | — | — | May 19, 2026 | May 29, 2026 | |
| 67137310 | Loyalty points not posting | Closed | Normal | Michelle Schaefer | — |  Katrina Johns | gift-cardfragranceshade-match | 1h | ●Responded | 5/5 | — | — | May 15, 2026 | May 19, 2026 | |
| 53527593 | Cancel order request | Closed | Normal | Michelle Schaefer | — |  Kip Schroeder IV | wholesaleappgift-card | 14h | ●Responded | 5/5 | — | — | May 12, 2026 | May 15, 2026 | |
| 34370741 | App crashes at checkout | Solved | Low | Michelle Schaefer | — |  Leonard Waters-Howell | fragranceshade-matchdamaged | 3d | ●Responded | 4/5 | — | — | Apr 30, 2026 | - | |
| 97925784 | Pro discount enrollment | Solved | Normal | Michelle Schaefer | — |  Julie Hodkiewicz | refund | 16h | ○Sent, no reply | — | — | — | Apr 30, 2026 | - | |
| 22564282 | Store experience feedback | Solved | Normal | Michelle Schaefer | — |  Garth Dooley | Chat | vip | 13h | ●Responded | 4/5 | — | — | Apr 24, 2026 | - |
| 46767727 | Question about product ingredients | Closed | High | Michelle Schaefer | — |  Lily Raynor | Phone | — | 19h | ●Responded | 5/5 | — | — | Apr 23, 2026 | Apr 27, 2026 |
| 86879903 | BOPIS order cancelled at store | Closed | High | Michelle Schaefer | — |  Oscar O'Hara | appsamples | 1h | ○Sent, no reply | — | — | — | Apr 17, 2026 | Apr 23, 2026 | |
| 16493971 | Pro discount enrollment | Solved | Normal | Michelle Schaefer | — | Chaz Renner | fragrancesamplesgift-card | 7h | ●Responded | 1/5 | — | — | Apr 16, 2026 | - | |
| 78998430 | Wrong shade sent | Solved | Normal | Michelle Schaefer | — |  Mr. Skyla Trantow | Social | — | 2h | ⊘Not fired | — | — | — | Apr 10, 2026 | - |
| 81123927 | Wholesale order question | Solved | Normal | Michelle Schaefer | — |  Tommy Kuvalis | Phone | influencer | 1h | ●Responded | 7/11 | — | — | Apr 9, 2026 | - |
| 41412481 | Allergic reaction concern | Solved | Normal | Michelle Schaefer | — |  Yazmin Jast | samplesloyalty | 22h | ○Sent, no reply | — | — | — | Apr 8, 2026 | - | |
| 62203130 | Discount code not working | Solved | Normal | Michelle Schaefer | — |  Jacklyn Dare | samples | 1h | ●Responded | 5/5 | — | — | Apr 4, 2026 | - | |
| 06016851 | Refund not received | Solved | Normal | Michelle Schaefer | — | Mr. Skyla Trantow | bopis | 2d 16h | ○Sent, no reply | — | — | — | Mar 29, 2026 | - | |
| 35834432 | Missing samples in order | Solved | Normal | Michelle Schaefer | — | Julie Hodkiewicz | wholesalesamplesshade-match | 16h | ○Sent, no reply | — | — | — | Mar 22, 2026 | - | |
| 22098935 | Missing items in shipment | Closed | Low | Michelle Schaefer | — | Yazmin Jast | shade-match | 12h | ○Sent, no reply | — | — | — | Mar 21, 2026 | Mar 29, 2026 | |
| 35463795 | Gift card balance question | Solved | Low | Michelle Schaefer | — |  Dr. Mandy McLaughlin | loyalty | 1h | ○Sent, no reply | — | — | — | Mar 21, 2026 | - | |
| 02645543 | Missing items in shipment | Closed | Low | Michelle Schaefer | — | Kip Schroeder IV | loyalty | 2h | ○Sent, no reply | — | — | — | Mar 19, 2026 | Mar 25, 2026 | |
| 34035774 | Discount code not working | Open | Low | Michelle Schaefer | — |  Steve O'Conner | loyaltyrefundshipping | - | —Skipped | — | — | — | Mar 13, 2026 | - | |
| 80722092 | Foundation match help | Solved | Normal | Michelle Schaefer | — | Tommy Kuvalis | appwholesale | 13h | ○Sent, no reply | — | — | — | Mar 6, 2026 | - | |
| 39536756 | Refund not received | Solved | Normal | Michelle Schaefer | — | Leonard Waters-Howell | Phone | — | 4h | ●Responded | 9/11 | — | — | Mar 4, 2026 | - |
| 43261387 | Question about product ingredients | Closed | Normal | Michelle Schaefer | — | Katrina Johns | shippingloyaltygift-card | 6h | ●Responded | 5/5 | — | — | Feb 20, 2026 | Feb 24, 2026 | |
| 55682113 | Order arrived damaged | Open | Low | Michelle Schaefer | — | Tommy Kuvalis | loyaltywholesale | - | —Skipped | — | — | — | Feb 6, 2026 | - | |
| 25222931 | Cancel subscription / Auto-replenish | Open | Low | Michelle Schaefer | — |  Darryl Jacobi | app | - | —Skipped | — | — | — | Feb 4, 2026 | - | |
| 22285144 | Store experience feedback | Closed | Normal | Michelle Schaefer | — | Chaz Renner | wholesale | 22h | ○Sent, no reply | — | — | — | Jan 30, 2026 | Feb 4, 2026 | |
| 37504530 | BOPIS order cancelled at store | Open | Normal | Michelle Schaefer | — | Lily Raynor | bopisshade-match | - | —Skipped | — | — | — | Jan 26, 2026 | - | |
| 66049019 | BOPIS order cancelled at store | Pending | Normal | Michelle Schaefer | — | Lily Raynor | Chat | damagedbopisapp | - | —Skipped | — | — | — | Jan 22, 2026 | - |
| 62762568 | Price match request | Solved | Normal | Michelle Schaefer | — |  Amely Pacocha | Chat | — | 13h | ●Responded | 2/5 | — | — | Jan 20, 2026 | - |
| 41702030 | Birthday gift not received | Solved | Normal | Michelle Schaefer | — | Steve O'Conner | Chat | — | 2d 8h | ●Responded | 2/5 | — | — | Jan 16, 2026 | - |
| 11518699 | Item authenticity concern | Open | Normal | Michelle Schaefer | — | Katrina Johns | damaged | - | —Skipped | — | — | — | Dec 30, 2025 | - | |
| 14371296 | Wholesale order question | Solved | High | Michelle Schaefer | — | Tommy Kuvalis | Chat | — | 3h | ○Sent, no reply | — | — | — | Dec 18, 2025 | - |
| 59592186 | App login problem | Solved | High | Michelle Schaefer | — | Steve O'Conner | Chat | — | 9d 10h | ○Sent, no reply | — | — | — | Dec 18, 2025 | - |
| 19593051 | Wrong shade sent | Solved | Normal | Michelle Schaefer | — |  Ignatius Cummerata | Chat | refund | 6d 2h | ●Responded | 2/5 | — | — | Dec 12, 2025 | - |
| 83564143 | Price match request | Solved | Normal | Michelle Schaefer | — | Jacklyn Dare | Chat | gift-cardsamples | 3h | ○Sent, no reply | — | — | — | Nov 7, 2025 | - |
| 34259362 | Gift card balance question | Closed | Normal | Michelle Schaefer | — | Darryl Jacobi | appdamaged | 1d 13h | ⊘Not fired | — | — | — | Nov 5, 2025 | Nov 11, 2025 | |
| 86082040 | Birthday gift not received | Solved | Normal | Michelle Schaefer | — | Dr. Mandy McLaughlin | influencerloyalty | 2d 11h | ●Responded | 9/11 | — | — | Oct 24, 2025 | - | |
| 07489093 | BOPIS order cancelled at store | Closed | Normal | Michelle Schaefer | — |  Vilma Gusikowski | refundloyalty | 6h | ⊘Not fired | — | — | — | Oct 14, 2025 | Oct 16, 2025 | |
| 42009805 | App crashes at checkout | Solved | Normal | Michelle Schaefer | — | Tommy Kuvalis | app | 2d 14h | ○Sent, no reply | — | — | — | Oct 13, 2025 | - | |
| 80831559 | Foundation match help | Solved | Normal | Michelle Schaefer | — | Oscar O'Hara | influencerrefund | 18h | ○Sent, no reply | — | — | — | Oct 7, 2025 | - | |
| 56292783 | App login problem | Solved | Normal | Michelle Schaefer | — | Julie Hodkiewicz | wholesaleapp | 6h | ○Sent, no reply | — | — | — | Oct 2, 2025 | - | |
| 99365037 | Refund not received | Solved | Normal | Michelle Schaefer | — | Leonard Waters-Howell | Phone | shippinginfluencerbopis | 1h | ○Sent, no reply | — | — | — | Sep 29, 2025 | - |
| 08355862 | Wrong shade sent | Solved | Low | Michelle Schaefer | — | Darryl Jacobi | bopisgift-card | 4h | ⊘Not fired | — | — | — | Sep 27, 2025 | - | |
| 07791238 | BOPIS pickup not ready | Solved | Urgent | Michelle Schaefer | — | Katrina Johns | sampleswholesale | 4h | ●Responded | 5/5 | — | — | Sep 18, 2025 | - | |
| 40185778 | Lost package follow-up | Solved | Normal | Michelle Schaefer | — | Yazmin Jast | Chat | — | 2h | ○Sent, no reply | — | — | — | Sep 16, 2025 | - |
| 45005465 | App crashes at checkout | Closed | Low | Michelle Schaefer | — | Julie Hodkiewicz | returnsinfluencer | 12h | ○Sent, no reply | — | — | — | Sep 5, 2025 | Sep 10, 2025 | |
| 04555633 | Wholesale order question | Solved | Normal | Michelle Schaefer | — |  Miss Amber Hintz Sr. | — | 5h | ●Responded | 4/5 | — | — | Aug 28, 2025 | - | |
| 48205820 | Influencer code not working | Closed | Normal | Michelle Schaefer | — | Katrina Johns | Social | influencerreturnsrefund | 13h | ⊘Not fired | — | — | — | Aug 27, 2025 | Sep 2, 2025 |
| 39521708 | App login problem | Closed | Low | Michelle Schaefer | — |  Mr. Lonie Hudson | Chat | refundsamplesgift-card | 9h | ○Sent, no reply | — | — | — | Aug 15, 2025 | Aug 16, 2025 |
| 33338585 | Refund not received | Solved | Normal | Michelle Schaefer | — | Miss Amber Hintz Sr. | Chat | samplesloyalty | 21h | ○Sent, no reply | — | — | — | Aug 8, 2025 | - |
| 60991038 | Restock alert for backorder | Solved | Normal | Michelle Schaefer | — |  Faith Hilll | Chat | wholesale | 5h | ●Responded | 4/11 | — | — | Jul 18, 2025 | - |