Kip Schroeder IV
Store Care Coordinator·Front line·rachael44@yahoo.com
Rating distribution
5
224
4
129
3
44
2
32
1
35
QA performance
Total evals
1
All-time, excludes invalidated
Avg QA score (30d)
—
Avg CSAT (30d)
3.97 / 5
-0.10 starsvs. prior 30 days
AI-acceptance rate
100.0%
0 of 5 overridden
Showing 1 - 50 of 50
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 3/5 | Solved the problem after I had to repeat my issue twice. | 79795531Influencer code not working |  Electa Nader | Kip Schroeder IV | May 26, 2026, 5:43 AM |
| 5/5 | Marie answered my question about which retinol to start with. Detailed, no pressure to upsell. | 78366384Missing items in shipment |  Bert Terry | Kip Schroeder IV | May 25, 2026, 5:57 AM |
| 7/11 | Generally good. A few things could be better but no complaints. | 02312808Store experience feedback |  Madison Volkman | Kip Schroeder IV | May 24, 2026, 11:42 AM |
| 5/5 | Honestly the best customer service in beauty. Always feels personal. | 52301218BOPIS order cancelled at store |  Hayley Runolfsdottir | Kip Schroeder IV | May 24, 2026, 9:03 AM |
| 4/5 | Got there in the end. The chat went in circles for a bit. | 62777260Cancel order request |  Tressie Cassin-Muller | Kip Schroeder IV | May 24, 2026, 1:59 AM |
| 5/5 | Honestly the best customer service in beauty. Always feels personal. | 02415178App crashes at checkout |  Melinda Runolfsdottir | Kip Schroeder IV | May 23, 2026, 1:38 PM |
| 3/5 | Mid. Got the refund eventually but it took 10 days instead of the 3 they promised. | 55862120Discount code not working |  Ottilie Skiles | Kip Schroeder IV | May 23, 2026, 12:41 AM |
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 09448238Store experience feedback |  Aglae McLaughlin | Kip Schroeder IV | May 22, 2026, 12:11 PM |
| 2/5 | Got brushed off when I asked about the damaged shipment. | 00313496Shipping cost question |  Tasha Schultz | Kip Schroeder IV | May 22, 2026, 7:13 AM |
| 5/5 | Customer care actually listened. Refund processed without making me jump through hoops. | 28644471Foundation match help |  Deron Conn | Kip Schroeder IV | May 22, 2026, 2:04 AM |
| 1/5 | Worst process I've experienced in retail. Will not come back. | 67161021Gift card balance question |  Deven Waters | Kip Schroeder IV | May 20, 2026, 2:42 AM |
| 2/5 | Three chats, no resolution. The fourth agent finally helped. | 56616651Cancel subscription / Auto-replenish |  Carlton Stoltenberg | Kip Schroeder IV | May 18, 2026, 4:35 PM |
| 5/5 | The Beauty Advisor recommended a moisturizer for my rosacea that actually works. | 37073500Wholesale order question |  Lizzie Wisoky | Kip Schroeder IV | May 18, 2026, 12:23 PM |
| 2/5 | Return process was a nightmare. Wrong label, then no label, then store credit instead of refund. | 27472559Loyalty points not posting |  Devonte Nolan Sr. | Kip Schroeder IV | May 17, 2026, 3:20 AM |
| 5/5 | Mailed me a replacement powder after mine arrived broken. Quick and gracious. | 90035353Loyalty points not posting |  Kian Mayer DDS | Kip Schroeder IV | May 17, 2026, 1:10 AM |
| 10/11 | Bloom is my go-to for skincare. Wouldn't shop anywhere else. | 57787735Cancel order request |  Shirley Cartwright | Kip Schroeder IV | May 16, 2026, 9:03 PM |
| 5/5 | The chat agent walked me through how to layer my new actives without irritation. Above and beyond. | 60190066Item authenticity concern |  Breana Shields | Kip Schroeder IV | May 15, 2026, 1:14 PM |
| 5/5 | BOPIS pickup at the store was so smooth, in and out in under a minute. | 14206236Wholesale order question |  Lacy Jerde | Kip Schroeder IV | May 15, 2026, 12:49 PM |
| 5/5 | Customer care actually listened. Refund processed without making me jump through hoops. | 53527593Cancel order request |  Michelle Schaefer | Kip Schroeder IV | May 15, 2026, 1:30 AM |
| 5/5 | Returned my serum no questions asked, refund hit my card the next day. | 65169138Pro discount enrollment |  D'angelo Rohan | Kip Schroeder IV | May 14, 2026, 12:32 PM |
| 2/5 | Felt like I was talking to a script. Same response three times. | 15636574Where is my order? |  Myra Feeney | Kip Schroeder IV | May 13, 2026, 5:55 AM |
| 5/5 | The Beauty Advisor on chat was so knowledgeable, helped me build a full skincare routine for sensitive skin. | 63042615Insider tier issue |  Jaylon Turcotte | Kip Schroeder IV | May 12, 2026, 4:48 PM |
| 5/5 | Resolved the discount code issue and added bonus points for the trouble. 10/10. | 33256763Lost package follow-up |  Jamel Hansen | Kip Schroeder IV | May 12, 2026, 3:39 PM |
| 5/5 | Easier returns from international addresses. | 26708064Where is my order? |  Ms. Lila Champlin | Kip Schroeder IV | May 12, 2026, 7:08 AM |
| 2/5 | Customer service has gone downhill. Used to love this brand. | 38338785Lost package follow-up |  Mrs. Joanne Quigley | Kip Schroeder IV | May 12, 2026, 6:38 AM |
| 10/11 | The selection, the service, the app — all top tier. | 97364769Allergic reaction concern |  Audie Windler | Kip Schroeder IV | May 11, 2026, 7:42 AM |
| 10/11 | Bloom understands what a beauty customer actually wants. | 29782638Wrong shade sent |  Golda Bosco | Kip Schroeder IV | May 8, 2026, 8:00 PM |
| 4/5 | Good experience. The Beauty Advisor was knowledgeable but I had to wait 10 minutes. | 30274740App login problem |  Jany Tromp-Monahan | Kip Schroeder IV | May 8, 2026, 5:38 PM |
| 5/5 | Helped me find a fragrance similar to one that was discontinued. Truly thoughtful. | 80913309Where is my order? |  Sam Tillman | Kip Schroeder IV | May 8, 2026, 4:12 PM |
| 5/5 | The chat agent walked me through how to layer my new actives without irritation. Above and beyond. | 90987232Birthday gift not received |  Lennie Johns | Kip Schroeder IV | May 8, 2026, 7:28 AM |
| 5/5 | The Beauty Advisor recommended a moisturizer for my rosacea that actually works. | 51440801Gift card balance question |  Jazlyn Bosco | Kip Schroeder IV | May 7, 2026, 12:45 PM |
| 5/5 | Helpful self-service flow handled everything without me needing to chat. | 99461634Missing samples in order |  Haleigh Kling | Kip Schroeder IV | May 6, 2026, 8:55 PM |
| 5/5 | Got my Klarna split sorted out in two messages. So easy. | 29973370Refund not received |  Ardith Ondricka MD | Kip Schroeder IV | May 6, 2026, 8:29 PM |
| 4/5 | Solved my return, just needed a couple of follow-ups to get there. | 61561400Birthday gift not received |  Amparo Rempel | Kip Schroeder IV | May 5, 2026, 1:05 PM |
| 10/11 | Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly. | 25961458Influencer code not working |  Cecelia Hilll | Kip Schroeder IV | May 4, 2026, 2:01 AM |
| 10/11 | Best in class. The app is genuinely beautiful and useful. | 43228122Birthday gift not received |  Mr. Johnathan Upton | Kip Schroeder IV | May 2, 2026, 11:07 PM |
| 1/11 | The app is slow and buggy now. Lost trust in the brand. | 38294991BOPIS pickup not ready |  Virgil Thiel | Kip Schroeder IV | May 2, 2026, 5:04 PM |
| 10/11 | I tell everyone — Bloom is doing beauty retail right. | 04081238App crashes at checkout |  Garry Stiedemann | Kip Schroeder IV | May 2, 2026, 2:58 PM |
| 4/5 | Got my refund eventually. Communication could have been a touch clearer. | 66335822BOPIS order cancelled at store |  Lelah Adams | Kip Schroeder IV | May 2, 2026, 10:06 AM |
| 5/5 | BOPIS pickup at the store was so smooth, in and out in under a minute. | 63024223Birthday gift not received |  Doris Dickinson | Kip Schroeder IV | May 2, 2026, 9:07 AM |
| 5/5 | They reshipped my order overnight after the package was lost. Top tier. | 62877227Loyalty points not posting |  Lacy Schuppe | Kip Schroeder IV | May 1, 2026, 8:23 PM |
| 5/5 | Five stars. Marisol matched my undertone perfectly over a quick chat. | 68064562Where is my order? |  Gary Berge | Kip Schroeder IV | May 1, 2026, 4:57 AM |
| 10/11 | The selection, the service, the app — all top tier. | 10371285Wholesale order question |  Barbara Herman | Kip Schroeder IV | Apr 29, 2026, 2:12 PM |
| 5/5 | The chat agent walked me through how to layer my new actives without irritation. Above and beyond. | 36003212Pro discount enrollment |  Calista Franecki PhD | Kip Schroeder IV | Apr 29, 2026, 4:01 AM |
| 3/5 | Required more steps than it should have for a simple shade exchange. | 50092444Discount code not working |  Claire Wiegand | Kip Schroeder IV | Apr 28, 2026, 10:15 PM |
| 5/5 | The chat agent walked me through how to layer my new actives without irritation. Above and beyond. | 60306996Wholesale order question |  Lester Morar | Kip Schroeder IV | Apr 27, 2026, 9:37 PM |
| 1/11 | Stock-outs are constant. Recommending Bloom feels risky now. | 89746683Lost package follow-up |  Dr. Mamie Shields | Kip Schroeder IV | Apr 26, 2026, 4:07 PM |
| 5/5 | App glitched at checkout, they manually processed my order and threw in free shipping. Lovely. | 25799640Wrong shade sent |  Alvena Hartmann | Kip Schroeder IV | Apr 26, 2026, 12:26 PM |
| 1/5 | The agent argued with me over a clearly broken seal on the product. | 78707076App login problem |  Hailie Dooley | Kip Schroeder IV | Apr 26, 2026, 10:56 AM |
| 5/5 | Couldn't have been more helpful. Got an Elite member upgrade after one chat. | 39855363Where is my order? |  Heber Maggio | Kip Schroeder IV | Apr 26, 2026, 10:23 AM |