Jany Tromp-Monahan
jordy_lakin@yahoo.com
Showing 1 - 34 of 34
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 77137705 | Price match request | Pending | Low | Jany Tromp-Monahan | — |  Tommy Kuvalis | samplesgift-cardloyalty | - | —Skipped | — | — | — | May 22, 2026 | - | |
| 30274740 | App login problem | Solved | Normal | Jany Tromp-Monahan | — |  Kip Schroeder IV | refund | 1d | ●Responded | 4/5 | — | — | May 7, 2026 | - | |
| 10433321 | Foundation match help | Closed | Normal | Jany Tromp-Monahan | — |  Vilma Gusikowski | refundinfluencershade-match | 12h | ●Responded | 4/5 | — | — | Apr 27, 2026 | May 1, 2026 | |
| 14170989 | Cancel order request | Closed | Normal | Jany Tromp-Monahan | — |  Lily Raynor | Chat | damagedapp | 4h | ○Sent, no reply | — | — | — | Apr 10, 2026 | Apr 14, 2026 |
| 04021358 | Wrong shade sent | Closed | Normal | Jany Tromp-Monahan | — |  Chaz Renner | Chat | viployaltygift-card | 5h | ○Sent, no reply | — | — | — | Apr 10, 2026 | Apr 12, 2026 |
| 92689652 | Where is my order? | Pending | Normal | Jany Tromp-Monahan | — |  Amely Pacocha | — | - | —Skipped | — | — | — | Apr 7, 2026 | - | |
| 95843323 | Allergic reaction concern | Solved | Low | Jany Tromp-Monahan | — | Lily Raynor | Chat | refundvipgift-card | 2d 3h | ⊘Not fired | — | — | — | Mar 13, 2026 | - |
| 71056349 | Influencer code not working | Closed | Normal | Jany Tromp-Monahan | — |  Julie Hodkiewicz | Chat | appreturnsfragrance | 13h | ●Responded | 5/5 | — | — | Feb 23, 2026 | Mar 1, 2026 |
| 93113890 | Shipping cost question | Solved | Normal | Jany Tromp-Monahan | — |  Yazmin Jast | — | 5h | ●Responded | 2/5 | — | — | Feb 22, 2026 | - | |
| 23548075 | Cancel order request | Solved | Normal | Jany Tromp-Monahan | — | Kip Schroeder IV | Chat | samplesbopisshade-match | 6h | ○Sent, no reply | — | — | — | Feb 11, 2026 | - |
| 44151650 | Question about product ingredients | Solved | Normal | Jany Tromp-Monahan | — |  Mr. Eliza Gerhold IV | Chat | bopisdamagedgift-card | 3h | ○Sent, no reply | — | — | — | Jan 30, 2026 | - |
| 17150173 | Question about product ingredients | Solved | High | Jany Tromp-Monahan | — | Tommy Kuvalis | damaged | 4h | ●Responded | 5/5 | — | — | Jan 28, 2026 | - | |
| 30411419 | Order arrived damaged | Solved | Low | Jany Tromp-Monahan | — |  Dr. Mandy McLaughlin | damaged | 16h | ●Responded | 5/5 | — | — | Jan 23, 2026 | - | |
| 78640789 | Birthday gift not received | Open | Low | Jany Tromp-Monahan | — |  Mr. Cade Senger | Chat | shippingrefund | - | —Skipped | — | — | — | Jan 19, 2026 | - |
| 46705949 | Loyalty points not posting | Closed | Normal | Jany Tromp-Monahan | — | Dr. Mandy McLaughlin | bopis | 6h | ●Responded | 3/5 | — | — | Jan 18, 2026 | Jan 25, 2026 | |
| 20971215 | BOPIS pickup not ready | Pending | Normal | Jany Tromp-Monahan | — |  Faith Hilll | fragrancewholesale | - | —Skipped | — | — | — | Jan 1, 2026 | - | |
| 75235947 | Gift card balance question | Closed | Normal | Jany Tromp-Monahan | — |  Eula McKenzie | bopisfragrancesamples | 22h | ○Sent, no reply | — | — | — | Dec 30, 2025 | Jan 2, 2026 | |
| 05389295 | App crashes at checkout | Open | Normal | Jany Tromp-Monahan | — | Mr. Eliza Gerhold IV | — | - | —Skipped | — | — | — | Dec 29, 2025 | - | |
| 17075280 | Shipping cost question | Solved | High | Jany Tromp-Monahan | — |  Mr. Skyla Trantow | wholesale | 5d 16h | ●Responded | 3/5 | — | — | Nov 19, 2025 | - | |
| 89464672 | App crashes at checkout | Solved | Normal | Jany Tromp-Monahan | — |  Katrina Johns | loyalty | 5h | ●Responded | 4/5 | — | — | Oct 17, 2025 | - | |
| 34516459 | Insider tier issue | Solved | Normal | Jany Tromp-Monahan | — |  Oscar O'Hara | shippingdamaged | 5h | ○Sent, no reply | — | — | — | Oct 17, 2025 | - | |
| 99349437 | Restock alert for backorder | Solved | Normal | Jany Tromp-Monahan | — | Tommy Kuvalis | — | 14h | ○Sent, no reply | — | — | — | Oct 8, 2025 | - | |
| 33024050 | App login problem | Solved | Normal | Jany Tromp-Monahan | — | Mr. Cade Senger | gift-cardshippingwholesale | 22h | ⊘Not fired | — | — | — | Sep 25, 2025 | - | |
| 54340155 | BOPIS order cancelled at store | Closed | Normal | Jany Tromp-Monahan | — | Amely Pacocha | Chat | samples | 7h | ●Responded | 9/11 | — | — | Sep 17, 2025 | Sep 21, 2025 |
| 03212938 | Gift card balance question | Solved | Normal | Jany Tromp-Monahan | — | Eula McKenzie | shippingappwholesale | 5h | ○Sent, no reply | — | — | — | Aug 29, 2025 | - | |
| 02851675 | Missing samples in order | Solved | Normal | Jany Tromp-Monahan | — | Julie Hodkiewicz | refundvip | 1h | ●Responded | 3/5 | — | — | Aug 28, 2025 | - | |
| 36037199 | App login problem | Open | High | Jany Tromp-Monahan | — | Vilma Gusikowski | — | - | —Skipped | — | — | — | Aug 26, 2025 | - | |
| 19391498 | Pro discount enrollment | Solved | Low | Jany Tromp-Monahan | — | Eula McKenzie | — | 2d 4h | ●Responded | 2/5 | — | — | Aug 18, 2025 | - | |
| 92395038 | Order arrived damaged | Solved | Normal | Jany Tromp-Monahan | — | Vilma Gusikowski | Social | vip | 17h | ⊘Not fired | — | — | — | Aug 2, 2025 | - |
| 05340724 | BOPIS pickup not ready | Solved | Low | Jany Tromp-Monahan | — | Mr. Eliza Gerhold IV | — | 1h | ●Responded | 1/5 | — | — | Jul 31, 2025 | - | |
| 44877457 | Pro discount enrollment | Pending | Normal | Jany Tromp-Monahan | — | Katrina Johns | Chat | vipdamaged | - | —Skipped | — | — | — | Jul 25, 2025 | - |
| 96293186 | Where is my order? | Closed | Normal | Jany Tromp-Monahan | — | Tommy Kuvalis | samples | 10h | ⊘Not fired | — | — | — | Jun 11, 2025 | Jun 13, 2025 | |
| 16046919 | BOPIS pickup not ready | Solved | Normal | Jany Tromp-Monahan | — |  Leonard Waters-Howell | Chat | shade-match | 5h | ●Responded | 5/5 | — | — | Jun 5, 2025 | - |
| 59079842 | Wholesale order question | Closed | Low | Jany Tromp-Monahan | — |  Garth Dooley | vipshipping | 4d 7h | ○Sent, no reply | — | — | — | Jun 4, 2025 | Jun 13, 2025 |