Dr. Mamie Shields
caterina.walker@gmail.com
Showing 1 - 49 of 49
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 82200237 | Missing samples in order | Solved | Normal | Dr. Mamie Shields | — |  Mr. Eliza Gerhold IV | — | 20h | ○Sent, no reply | — | — | — | May 15, 2026 | - | |
| 62287265 | BOPIS order cancelled at store | Solved | Urgent | Dr. Mamie Shields | — |  Julie Hodkiewicz | Chat | — | 2d 5h | ○Sent, no reply | — | — | — | May 2, 2026 | - |
| 91660224 | Influencer code not working | Solved | High | Dr. Mamie Shields | — |  Mr. Skyla Trantow | shippingdamagedsamples | 8h | ○Sent, no reply | — | — | — | May 1, 2026 | - | |
| 51288859 | Item authenticity concern | Solved | Low | Dr. Mamie Shields | — |  Amely Pacocha | Chat | influencer | 7h | ●Responded | 5/5 | — | — | Apr 28, 2026 | - |
| 89746683 | Lost package follow-up | Solved | Normal | Dr. Mamie Shields | — |  Kip Schroeder IV | fragrance | 3h | ●Responded | 1/11 | — | — | Apr 24, 2026 | - | |
| 49418112 | Address change after shipping | Solved | Normal | Dr. Mamie Shields | — | Mr. Eliza Gerhold IV | vipappfragrance | 3h | ●Responded | 7/11 | — | — | Apr 11, 2026 | - | |
| 24443319 | Discount code not working | Solved | Normal | Dr. Mamie Shields | — |  Katrina Johns | Chat | damagedshade-matchloyalty | 1d | ○Sent, no reply | — | — | — | Apr 3, 2026 | - |
| 67114818 | BOPIS pickup not ready | Solved | Low | Dr. Mamie Shields | — |  Steve O'Conner | bopisdamaged | 2h | ●Responded | 4/5 | — | — | Mar 31, 2026 | - | |
| 00660130 | BOPIS pickup not ready | Pending | Normal | Dr. Mamie Shields | — |  Dr. Mandy McLaughlin | refund | - | —Skipped | — | — | — | Mar 20, 2026 | - | |
| 54016318 | Cancel order request | Open | Low | Dr. Mamie Shields | — |  Garth Dooley | returnssamplesloyalty | - | —Skipped | — | — | — | Mar 12, 2026 | - | |
| 11525569 | Gift card balance question | Pending | Low | Dr. Mamie Shields | — |  Faith Hilll | influencersamplesrefund | - | —Skipped | — | — | — | Mar 12, 2026 | - | |
| 75213411 | Cancel subscription / Auto-replenish | Solved | High | Dr. Mamie Shields | — |  Mr. Lonie Hudson | Social | wholesalerefundshipping | 2h | ⊘Not fired | — | — | — | Feb 27, 2026 | - |
| 20788688 | Lost package follow-up | Pending | Normal | Dr. Mamie Shields | — |  Eula McKenzie | influencerbopis | - | —Skipped | — | — | — | Feb 20, 2026 | - | |
| 94163738 | Question about product ingredients | Solved | Normal | Dr. Mamie Shields | — |  Oscar O'Hara | Chat | gift-cardsamplesinfluencer | 1d | ○Sent, no reply | — | — | — | Feb 11, 2026 | - |
| 14357700 | Wrong shade sent | Closed | Normal | Dr. Mamie Shields | — | Julie Hodkiewicz | Chat | vip | 12h | ○Sent, no reply | — | — | — | Jan 2, 2026 | Jan 4, 2026 |
| 66187544 | Insider tier issue | Solved | Normal | Dr. Mamie Shields | — |  Lily Raynor | gift-cardvip | 2h | ●Responded | 4/5 | — | — | Dec 26, 2025 | - | |
| 41080572 | Wholesale order question | Open | High | Dr. Mamie Shields | — | Mr. Skyla Trantow | Chat | loyaltyshippinginfluencer | - | —Skipped | — | — | — | Dec 19, 2025 | - |
| 99414135 | Price match request | Closed | Normal | Dr. Mamie Shields | — | Oscar O'Hara | — | 4h | ○Sent, no reply | — | — | — | Dec 16, 2025 | Dec 19, 2025 | |
| 08516487 | Influencer code not working | Closed | Normal | Dr. Mamie Shields | — | Mr. Lonie Hudson | — | 2h | ○Sent, no reply | — | — | — | Dec 8, 2025 | Dec 9, 2025 | |
| 78075156 | Discount code not working | Closed | Low | Dr. Mamie Shields | — | Faith Hilll | Chat | refundbopis | 3h | ●Responded | 4/11 | — | — | Dec 7, 2025 | Dec 11, 2025 |
| 31184673 | Gift card balance question | Closed | Normal | Dr. Mamie Shields | — |  Chaz Renner | shade-match | 5h | ⊘Not fired | — | — | — | Dec 2, 2025 | Dec 5, 2025 | |
| 77480703 | Shipping cost question | Closed | Normal | Dr. Mamie Shields | — | Amely Pacocha | Chat | influencersamplesreturns | 1h | ●Responded | 5/5 | — | — | Nov 26, 2025 | Dec 1, 2025 |
| 59842574 | Influencer code not working | Closed | Normal | Dr. Mamie Shields | — |  Tommy Kuvalis | Chat | — | 1h | ○Sent, no reply | — | — | — | Nov 24, 2025 | Nov 28, 2025 |
| 33541565 | BOPIS pickup not ready | Solved | High | Dr. Mamie Shields | — | Mr. Eliza Gerhold IV | Social | bopisfragrance | 14h | ⊘Not fired | — | — | — | Nov 20, 2025 | - |
| 18534074 | App login problem | Solved | Normal | Dr. Mamie Shields | — |  Leonard Waters-Howell | influencer | 4h | ○Sent, no reply | — | — | — | Nov 20, 2025 | - | |
| 37791412 | Store experience feedback | Solved | Normal | Dr. Mamie Shields | — |  Ignatius Cummerata | — | 2d 23h | ●Responded | 4/5 | — | — | Nov 18, 2025 | - | |
| 26520190 | App crashes at checkout | Solved | Urgent | Dr. Mamie Shields | — | Garth Dooley | Social | — | 10h | ⊘Not fired | — | — | — | Nov 10, 2025 | - |
| 48851210 | Address change after shipping | Solved | Normal | Dr. Mamie Shields | — | Chaz Renner | app | 12h | ○Sent, no reply | — | — | — | Nov 6, 2025 | - | |
| 80552054 | Gift card balance question | Solved | Normal | Dr. Mamie Shields | — |  Darryl Jacobi | Chat | refundvipinfluencer | 3h | ○Sent, no reply | — | — | — | Nov 6, 2025 | - |
| 67540990 | Missing items in shipment | Pending | Low | Dr. Mamie Shields | — | Amely Pacocha | Chat | vipgift-cardwholesale | - | —Skipped | — | — | — | Oct 31, 2025 | - |
| 07848150 | Order arrived damaged | Solved | Normal | Dr. Mamie Shields | — | Dr. Mandy McLaughlin | — | 12h | ○Sent, no reply | — | — | — | Oct 13, 2025 | - | |
| 60926909 | BOPIS pickup not ready | Solved | Normal | Dr. Mamie Shields | — |  Vilma Gusikowski | Chat | — | 4h | ○Sent, no reply | — | — | — | Oct 10, 2025 | - |
| 58531546 | Foundation match help | Pending | Normal | Dr. Mamie Shields | — | Garth Dooley | Chat | fragranceshade-match | - | —Skipped | — | — | — | Oct 3, 2025 | - |
| 60723276 | Cancel order request | Solved | Normal | Dr. Mamie Shields | — | Amely Pacocha | returnsshipping | 3h | ○Sent, no reply | — | — | — | Sep 26, 2025 | - | |
| 14175127 | Discount code not working | Pending | Low | Dr. Mamie Shields | — | Kip Schroeder IV | bopisloyalty | - | —Skipped | — | — | — | Sep 20, 2025 | - | |
| 60679089 | App login problem | Solved | Normal | Dr. Mamie Shields | — | Vilma Gusikowski | appshade-matchbopis | 5h | ○Sent, no reply | — | — | — | Sep 15, 2025 | - | |
| 36697593 | Klarna / Afterpay split issue | Solved | Normal | Dr. Mamie Shields | — |  Yazmin Jast | gift-card | 1d 13h | ○Sent, no reply | — | — | — | Sep 11, 2025 | - | |
| 05874120 | App crashes at checkout | Solved | Normal | Dr. Mamie Shields | — | Katrina Johns | loyaltyshade-matchdamaged | 5h | ○Sent, no reply | — | — | — | Sep 4, 2025 | - | |
| 03010634 | Gift card balance question | Solved | Normal | Dr. Mamie Shields | — | Julie Hodkiewicz | Chat | refund | 5h | ●Responded | 9/11 | — | — | Aug 7, 2025 | - |
| 80320816 | Klarna / Afterpay split issue | Closed | Normal | Dr. Mamie Shields | — | Leonard Waters-Howell | Chat | wholesaleshippingdamaged | 2h | ○Sent, no reply | — | — | — | Jul 31, 2025 | Aug 2, 2025 |
| 02884917 | Klarna / Afterpay split issue | Closed | Normal | Dr. Mamie Shields | — | Julie Hodkiewicz | gift-card | 6h | ●Responded | 1/5 | — | — | Jul 31, 2025 | Aug 6, 2025 | |
| 52486021 | Foundation match help | Solved | Normal | Dr. Mamie Shields | — | Mr. Skyla Trantow | shade-matchrefundfragrance | 2h | ○Sent, no reply | — | — | — | Jul 17, 2025 | - | |
| 01052852 | BOPIS order cancelled at store | Solved | Normal | Dr. Mamie Shields | — | Darryl Jacobi | refundwholesaleloyalty | 1d 2h | ○Sent, no reply | — | — | — | Jul 14, 2025 | - | |
| 61531719 | Order arrived damaged | Pending | High | Dr. Mamie Shields | — |  Kaela Friesen | — | - | —Skipped | — | — | — | Jul 7, 2025 | - | |
| 30447591 | Missing samples in order | Open | Normal | Dr. Mamie Shields | — | Mr. Eliza Gerhold IV | Phone | — | - | —Skipped | — | — | — | Jul 4, 2025 | - |
| 47784221 | Cancel subscription / Auto-replenish | Closed | Normal | Dr. Mamie Shields | — | Vilma Gusikowski | — | 8h | ○Sent, no reply | — | — | — | Jul 4, 2025 | Jul 7, 2025 | |
| 14760325 | Where is my order? | Closed | Normal | Dr. Mamie Shields | — | Amely Pacocha | — | 4h | ○Sent, no reply | — | — | — | Jul 2, 2025 | Jul 9, 2025 | |
| 30188330 | Restock alert for backorder | Closed | Normal | Dr. Mamie Shields | — | Kip Schroeder IV | shade-match | 1d 8h | ○Sent, no reply | — | — | — | Jun 14, 2025 | Jun 18, 2025 | |
| 94945774 | Shipping cost question | Solved | Normal | Dr. Mamie Shields | — | Katrina Johns | shade-match | 20h | ○Sent, no reply | — | — | — | Jun 13, 2025 | - |