Ms. Lila Champlin
Verde Concierge·angie_stokes@verdeconcierge.io
Showing 1 - 35 of 35
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26708064 | Where is my order? | Solved | Normal | Ms. Lila Champlin | Verde Concierge |  Kip Schroeder IV | Chat | bopisgift-card | 5h | ●Responded | 5/5 | — | — | May 11, 2026 | - |
| 41483726 | Missing items in shipment | Closed | Normal | Ms. Lila Champlin | Verde Concierge |  Eula McKenzie | refundinfluencer | 4h | ●Responded | 4/5 | — | — | Apr 20, 2026 | Apr 26, 2026 | |
| 07277950 | Cancel subscription / Auto-replenish | Closed | Normal | Ms. Lila Champlin | Verde Concierge |  Steve O'Conner | — | 2d 13h | ○Sent, no reply | — | — | — | Apr 9, 2026 | Apr 18, 2026 | |
| 48136051 | Birthday gift not received | Pending | Normal | Ms. Lila Champlin | Verde Concierge |  Jacklyn Dare | Chat | samplesrefund | - | —Skipped | — | — | — | Apr 9, 2026 | - |
| 65656091 | Item authenticity concern | Closed | Normal | Ms. Lila Champlin | Verde Concierge |  Julie Hodkiewicz | — | 3d 13h | ○Sent, no reply | — | — | — | Mar 19, 2026 | Mar 28, 2026 | |
| 34655810 | Wholesale order question | Solved | Urgent | Ms. Lila Champlin | Verde Concierge | Eula McKenzie | bopisvipinfluencer | 2h | ○Sent, no reply | — | — | — | Mar 18, 2026 | - | |
| 88128216 | Influencer code not working | Solved | Normal | Ms. Lila Champlin | Verde Concierge | Julie Hodkiewicz | — | 14h | ○Sent, no reply | — | — | — | Mar 3, 2026 | - | |
| 94266593 | Wrong shade sent | Solved | Normal | Ms. Lila Champlin | Verde Concierge |  Miss Amber Hintz Sr. | fragrancevipapp | 2d 22h | ○Sent, no reply | — | — | — | Feb 20, 2026 | - | |
| 07386607 | Influencer code not working | Solved | Low | Ms. Lila Champlin | Verde Concierge |  Katrina Johns | Chat | — | 6h | ○Sent, no reply | — | — | — | Feb 20, 2026 | - |
| 08556914 | Store experience feedback | Solved | High | Ms. Lila Champlin | Verde Concierge |  Mr. Lonie Hudson | Chat | — | 2h | ○Sent, no reply | — | — | — | Feb 17, 2026 | - |
| 39315989 | BOPIS order cancelled at store | Closed | Normal | Ms. Lila Champlin | Verde Concierge |  Mr. Cade Senger | Chat | — | 1h | ●Responded | 5/5 | — | — | Feb 6, 2026 | Feb 12, 2026 |
| 35691413 | App crashes at checkout | Solved | Normal | Ms. Lila Champlin | Verde Concierge |  Lily Raynor | Chat | — | 12h | ●Responded | 4/5 | — | — | Feb 2, 2026 | - |
| 99497129 | Price match request | Solved | Normal | Ms. Lila Champlin | Verde Concierge |  Amely Pacocha | Chat | gift-card | 3h | ○Sent, no reply | — | — | — | Jan 20, 2026 | - |
| 79252382 | Shipping cost question | Solved | Low | Ms. Lila Champlin | Verde Concierge |  Leonard Waters-Howell | bopisshippingloyalty | 10h | ○Sent, no reply | — | — | — | Jan 10, 2026 | - | |
| 04796821 | Return after 30-day window | Solved | Normal | Ms. Lila Champlin | Verde Concierge |  Garth Dooley | Phone | fragranceloyaltygift-card | 1d 5h | ●Responded | 3/5 | — | — | Jan 4, 2026 | - |
| 49841926 | Loyalty points not posting | Closed | Low | Ms. Lila Champlin | Verde Concierge | Julie Hodkiewicz | Chat | — | 4h | ⊘Not fired | — | — | — | Jan 3, 2026 | Jan 8, 2026 |
| 74354914 | Question about product ingredients | Solved | Normal | Ms. Lila Champlin | Verde Concierge | Kip Schroeder IV | shipping | 4h | ●Responded | 5/5 | — | — | Dec 24, 2025 | - | |
| 93694469 | Wrong shade sent | Solved | Low | Ms. Lila Champlin | Verde Concierge | Julie Hodkiewicz | — | 3h | ●Responded | 5/5 | — | — | Dec 5, 2025 | - | |
| 36499429 | Cancel subscription / Auto-replenish | Solved | Normal | Ms. Lila Champlin | Verde Concierge | Amely Pacocha | — | 1d 11h | ○Sent, no reply | — | — | — | Dec 1, 2025 | - | |
| 80235942 | Question about product ingredients | Solved | Normal | Ms. Lila Champlin | Verde Concierge |  Darryl Jacobi | — | 12h | ○Sent, no reply | — | — | — | Nov 28, 2025 | - | |
| 80413817 | Item authenticity concern | Closed | Normal | Ms. Lila Champlin | Verde Concierge |  Chaz Renner | Chat | damagedrefund | 11h | ○Sent, no reply | — | — | — | Nov 11, 2025 | Nov 14, 2025 |
| 73096544 | Order arrived damaged | Solved | Normal | Ms. Lila Champlin | Verde Concierge |  Vilma Gusikowski | gift-card | 9h | ●Responded | 1/5 | — | — | Oct 22, 2025 | - | |
| 38529110 | Pro discount enrollment | Closed | High | Ms. Lila Champlin | Verde Concierge | Mr. Cade Senger | Chat | influencer | 10h | ●Responded | 3/5 | — | — | Oct 20, 2025 | Oct 25, 2025 |
| 61402047 | Address change after shipping | Solved | Normal | Ms. Lila Champlin | Verde Concierge | Kip Schroeder IV | samples | 2h | ●Responded | 4/5 | — | — | Oct 4, 2025 | - | |
| 31026055 | Restock alert for backorder | Closed | Low | Ms. Lila Champlin | Verde Concierge | Mr. Lonie Hudson | returnsloyaltyshipping | 2d 14h | ⊘Not fired | — | — | — | Oct 3, 2025 | Oct 9, 2025 | |
| 03188776 | Shipping cost question | Pending | Normal | Ms. Lila Champlin | Verde Concierge |  Ignatius Cummerata | Chat | fragrance | - | —Skipped | — | — | — | Sep 29, 2025 | - |
| 73498332 | Wholesale order question | Solved | Normal | Ms. Lila Champlin | Verde Concierge | Darryl Jacobi | Chat | samplesvip | 1h | ○Sent, no reply | — | — | — | Sep 29, 2025 | - |
| 04516938 | Price match request | Closed | Normal | Ms. Lila Champlin | Verde Concierge | Eula McKenzie | shade-matchreturns | 9d 1h | ○Sent, no reply | — | — | — | Sep 15, 2025 | Oct 1, 2025 | |
| 96766883 | Allergic reaction concern | Solved | High | Ms. Lila Champlin | Verde Concierge | Chaz Renner | loyaltyreturnsshipping | 5h | ●Responded | 5/5 | — | — | Aug 29, 2025 | - | |
| 58377451 | Where is my order? | Closed | High | Ms. Lila Champlin | Verde Concierge | Lily Raynor | samplesinfluencergift-card | 6h | ○Sent, no reply | — | — | — | Aug 29, 2025 | Sep 2, 2025 | |
| 38097740 | App crashes at checkout | Closed | Low | Ms. Lila Champlin | Verde Concierge | Mr. Lonie Hudson | Social | refund | 6h | ⊘Not fired | — | — | — | Jul 24, 2025 | Jul 26, 2025 |
| 02656055 | BOPIS pickup not ready | Closed | Normal | Ms. Lila Champlin | Verde Concierge |  Mr. Eliza Gerhold IV | gift-cardinfluencershade-match | 1d | ○Sent, no reply | — | — | — | Jul 20, 2025 | Jul 24, 2025 | |
| 50358868 | Lost package follow-up | Pending | Low | Ms. Lila Champlin | Verde Concierge | Kip Schroeder IV | vipfragrancesamples | - | —Skipped | — | — | — | Jul 16, 2025 | - | |
| 33072971 | Loyalty points not posting | Closed | High | Ms. Lila Champlin | Verde Concierge | Kip Schroeder IV | loyalty | 2h | ○Sent, no reply | — | — | — | Jul 4, 2025 | Jul 7, 2025 | |
| 72017031 | Shipping cost question | Solved | Low | Ms. Lila Champlin | Verde Concierge |  Oscar O'Hara | shade-matchinfluencergift-card | 11h | ●Responded | 4/5 | — | — | Jun 19, 2025 | - |