Carrie Fay
vita.hamill29@gmail.com
Showing 1 - 39 of 39
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 25029744 | Wrong shade sent | Solved | Normal | Carrie Fay | — |  Kip Schroeder IV | Social | wholesalesamples | 1d 23h | ⊘Not fired | — | — | — | May 23, 2026 | - |
| 41086611 | Gift card balance question | Solved | Normal | Carrie Fay | — |  Chaz Renner | Chat | bopisshipping | 14h | ●Responded | 4/5 | — | — | May 1, 2026 | - |
| 60715619 | Shipping cost question | Solved | Normal | Carrie Fay | — |  Tommy Kuvalis | wholesale | 1d 19h | ○Sent, no reply | — | — | — | Apr 28, 2026 | - | |
| 32463809 | Shipping cost question | Open | Normal | Carrie Fay | — |  Mr. Skyla Trantow | Social | gift-cardreturnswholesale | - | —Skipped | — | — | — | Apr 20, 2026 | - |
| 84876628 | Discount code not working | Solved | Normal | Carrie Fay | — |  Mr. Lonie Hudson | Chat | fragranceapp | 3h | ○Sent, no reply | — | — | — | Apr 8, 2026 | - |
| 97351729 | Foundation match help | Solved | Low | Carrie Fay | — |  Miss Amber Hintz Sr. | Social | — | 1d | ⊘Not fired | — | — | — | Apr 2, 2026 | - |
| 56138989 | BOPIS order cancelled at store | Closed | Normal | Carrie Fay | — |  Katrina Johns | Social | appbopis | 1h | ⊘Not fired | — | — | — | Apr 2, 2026 | Apr 9, 2026 |
| 87062608 | Loyalty points not posting | Solved | High | Carrie Fay | — |  Garth Dooley | wholesale | 2h | ●Responded | 5/5 | — | — | Mar 17, 2026 | - | |
| 33925477 | Foundation match help | Closed | Normal | Carrie Fay | — | Garth Dooley | Chat | — | 3h | ●Responded | 4/5 | — | — | Feb 26, 2026 | Mar 1, 2026 |
| 72646672 | Gift card balance question | Solved | High | Carrie Fay | — |  Steve O'Conner | Chat | wholesaledamaged | 13h | ●Responded | 1/5 | — | — | Feb 24, 2026 | - |
| 47521615 | Shipping cost question | Open | High | Carrie Fay | — |  Kaela Friesen | Chat | bopiswholesalegift-card | - | —Skipped | — | — | — | Feb 20, 2026 | - |
| 40464698 | Item authenticity concern | Closed | Normal | Carrie Fay | — | Miss Amber Hintz Sr. | Chat | returns | 19h | ○Sent, no reply | — | — | — | Feb 11, 2026 | Feb 17, 2026 |
| 27015173 | Insider tier issue | Solved | High | Carrie Fay | — |  Faith Hilll | damagedshade-match | 1d 20h | ●Responded | 4/5 | — | — | Jan 20, 2026 | - | |
| 25389857 | Missing samples in order | Solved | High | Carrie Fay | — | Garth Dooley | Phone | wholesalegift-carddamaged | 3h | ○Sent, no reply | — | — | — | Dec 27, 2025 | - |
| 29859567 | Order arrived damaged | Pending | Normal | Carrie Fay | — |  Mr. Eliza Gerhold IV | returns | - | —Skipped | — | — | — | Dec 25, 2025 | - | |
| 88749895 | Lost package follow-up | Solved | Normal | Carrie Fay | — | Chaz Renner | Chat | — | 2d 14h | ○Sent, no reply | — | — | — | Dec 24, 2025 | - |
| 24848346 | Where is my order? | Solved | Normal | Carrie Fay | — | Tommy Kuvalis | Phone | app | 2h | ○Sent, no reply | — | — | — | Dec 23, 2025 | - |
| 03655783 | Influencer code not working | Solved | Normal | Carrie Fay | — | Mr. Skyla Trantow | appvip | 6h | ○Sent, no reply | — | — | — | Dec 5, 2025 | - | |
| 86917854 | Where is my order? | Closed | Normal | Carrie Fay | — |  Julie Hodkiewicz | Chat | wholesale | 17h | ●Responded | 5/5 | — | — | Nov 28, 2025 | Dec 6, 2025 |
| 27441551 | Return after 30-day window | Solved | Urgent | Carrie Fay | — |  Jacklyn Dare | Phone | fragrancebopis | 3h | ○Sent, no reply | — | — | — | Nov 14, 2025 | - |
| 39162736 | Restock alert for backorder | Pending | Low | Carrie Fay | — | Julie Hodkiewicz | damagedreturnsapp | - | —Skipped | — | — | — | Oct 30, 2025 | - | |
| 26918789 | Cancel subscription / Auto-replenish | Solved | Normal | Carrie Fay | — | Julie Hodkiewicz | bopisgift-cardreturns | 1d | ○Sent, no reply | — | — | — | Oct 6, 2025 | - | |
| 10524472 | Discount code not working | Open | Low | Carrie Fay | — | Chaz Renner | — | - | —Skipped | — | — | — | Sep 26, 2025 | - | |
| 76195943 | Cancel subscription / Auto-replenish | Solved | Low | Carrie Fay | — | Tommy Kuvalis | refundgift-cardloyalty | 1d 6h | ○Sent, no reply | — | — | — | Sep 25, 2025 | - | |
| 80216195 | App login problem | Solved | Urgent | Carrie Fay | — | Mr. Eliza Gerhold IV | Chat | loyalty | 2d 1h | ○Sent, no reply | — | — | — | Sep 1, 2025 | - |
| 28526185 | Cancel subscription / Auto-replenish | Solved | Normal | Carrie Fay | — | Jacklyn Dare | fragrancegift-card | 6h | ○Sent, no reply | — | — | — | Aug 30, 2025 | - | |
| 97830739 | BOPIS pickup not ready | Solved | High | Carrie Fay | — | Katrina Johns | Chat | wholesaleappshade-match | 2d 20h | ○Sent, no reply | — | — | — | Aug 26, 2025 | - |
| 58158864 | Price match request | Solved | Normal | Carrie Fay | — | Steve O'Conner | appshade-matchinfluencer | 23h | ●Responded | 5/5 | — | — | Aug 22, 2025 | - | |
| 24495637 | Cancel subscription / Auto-replenish | Solved | Low | Carrie Fay | — | Kip Schroeder IV | Chat | — | 19h | ●Responded | 9/11 | — | — | Aug 19, 2025 | - |
| 68723826 | Price match request | Closed | High | Carrie Fay | — | Faith Hilll | — | 14h | ●Responded | 5/5 | — | — | Aug 13, 2025 | Aug 19, 2025 | |
| 69356152 | Wrong shade sent | Solved | Normal | Carrie Fay | — |  Yazmin Jast | Social | refund | 11h | ⊘Not fired | — | — | — | Aug 11, 2025 | - |
| 34658655 | Question about product ingredients | Solved | Normal | Carrie Fay | — | Katrina Johns | Social | — | 3h | ⊘Not fired | — | — | — | Aug 1, 2025 | - |
| 23850169 | Cancel subscription / Auto-replenish | Open | Normal | Carrie Fay | — |  Oscar O'Hara | influencershade-matchshipping | - | —Skipped | — | — | — | Jul 27, 2025 | - | |
| 34085364 | Where is my order? | Solved | Low | Carrie Fay | — |  Vilma Gusikowski | — | 1h | ○Sent, no reply | — | — | — | Jul 26, 2025 | - | |
| 45191864 | Price match request | Pending | Normal | Carrie Fay | — | Mr. Eliza Gerhold IV | — | - | —Skipped | — | — | — | Jul 23, 2025 | - | |
| 28164310 | Discount code not working | Closed | Normal | Carrie Fay | — | Kaela Friesen | Phone | vip | 1h | ⊘Not fired | — | — | — | Jul 21, 2025 | Jul 23, 2025 |
| 82604796 | BOPIS pickup not ready | Solved | High | Carrie Fay | — | Mr. Lonie Hudson | damagedapp | 19h | ○Sent, no reply | — | — | — | Jun 19, 2025 | - | |
| 24536505 | Return after 30-day window | Closed | Low | Carrie Fay | — | Tommy Kuvalis | bopisfragranceshade-match | 1h | ○Sent, no reply | — | — | — | Jun 7, 2025 | Jun 13, 2025 | |
| 33669770 | Gift card balance question | Solved | Normal | Carrie Fay | — | Oscar O'Hara | — | 5h | ●Responded | 5/5 | — | — | Jun 5, 2025 | - |