Antonio Koss Sr.
nya_beier88@gmail.com
Showing 1 - 39 of 39
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 42570694 | Shipping cost question | Closed | Normal | Antonio Koss Sr. | — |  Ignatius Cummerata | Chat | bopis | 5h | ○Sent, no reply | — | — | — | May 15, 2026 | May 22, 2026 |
| 55491720 | App login problem | Solved | Normal | Antonio Koss Sr. | — |  Leonard Waters-Howell | vipinfluencer | 20h | ○Sent, no reply | — | — | — | Mar 14, 2026 | - | |
| 04473090 | Order arrived damaged | Solved | Normal | Antonio Koss Sr. | — |  Chaz Renner | Phone | — | 6h | ⊘Not fired | — | — | — | Mar 5, 2026 | - |
| 82605764 | Missing items in shipment | Solved | Low | Antonio Koss Sr. | — |  Darryl Jacobi | Phone | returns | 6h | ○Sent, no reply | — | — | — | Feb 25, 2026 | - |
| 96648347 | Cancel order request | Open | Low | Antonio Koss Sr. | — |  Faith Hilll | shade-matchbopis | - | —Skipped | — | — | — | Feb 23, 2026 | - | |
| 55541413 | Price match request | Solved | Normal | Antonio Koss Sr. | — | Chaz Renner | — | 1d 9h | ○Sent, no reply | — | — | — | Feb 13, 2026 | - | |
| 75084339 | App crashes at checkout | Closed | Normal | Antonio Koss Sr. | — |  Kaela Friesen | Chat | wholesale | 15h | ⊘Not fired | — | — | — | Feb 5, 2026 | Feb 12, 2026 |
| 12828542 | App login problem | Solved | Low | Antonio Koss Sr. | — |  Amely Pacocha | Chat | refund | 3h | ●Responded | 5/5 | — | — | Feb 3, 2026 | - |
| 27000518 | Gift card balance question | Closed | Low | Antonio Koss Sr. | — | Ignatius Cummerata | damagedshipping | 1d 9h | ○Sent, no reply | — | — | — | Jan 31, 2026 | Feb 3, 2026 | |
| 18179181 | Gift card balance question | Solved | Normal | Antonio Koss Sr. | — |  Steve O'Conner | Chat | vip | 2d 18h | ●Responded | 2/5 | — | — | Jan 27, 2026 | - |
| 07037418 | Wrong shade sent | Solved | High | Antonio Koss Sr. | — | Amely Pacocha | fragrance | 5h | ○Sent, no reply | — | — | — | Jan 9, 2026 | - | |
| 44859962 | Restock alert for backorder | Solved | Low | Antonio Koss Sr. | — | Darryl Jacobi | appbopisdamaged | 1d 3h | ○Sent, no reply | — | — | — | Jan 4, 2026 | - | |
| 75377410 | Return after 30-day window | Closed | Normal | Antonio Koss Sr. | — |  Lily Raynor | — | 2h | ○Sent, no reply | — | — | — | Dec 26, 2025 | Jan 2, 2026 | |
| 97109775 | Price match request | Pending | Normal | Antonio Koss Sr. | — |  Garth Dooley | Chat | shade-matchinfluencergift-card | - | —Skipped | — | — | — | Dec 13, 2025 | - |
| 19326427 | Restock alert for backorder | Solved | High | Antonio Koss Sr. | — |  Dr. Mandy McLaughlin | Chat | influencerreturnsgift-card | 4h | ⊘Not fired | — | — | — | Dec 5, 2025 | - |
| 82569961 | Loyalty points not posting | Solved | High | Antonio Koss Sr. | — | Dr. Mandy McLaughlin | fragrance | 2h | ○Sent, no reply | — | — | — | Nov 28, 2025 | - | |
| 18698130 | App crashes at checkout | Closed | Low | Antonio Koss Sr. | — | Kaela Friesen | Chat | — | 21h | ○Sent, no reply | — | — | — | Nov 24, 2025 | Nov 30, 2025 |
| 02520629 | Price match request | Solved | Normal | Antonio Koss Sr. | — | Leonard Waters-Howell | — | 5h | ○Sent, no reply | — | — | — | Nov 19, 2025 | - | |
| 17798134 | Insider tier issue | Solved | Low | Antonio Koss Sr. | — | Leonard Waters-Howell | app | 6h | ●Responded | 5/5 | — | — | Nov 18, 2025 | - | |
| 69761496 | Allergic reaction concern | Solved | Normal | Antonio Koss Sr. | — |  Kip Schroeder IV | Social | — | 1h | ⊘Not fired | — | — | — | Nov 15, 2025 | - |
| 06273224 | BOPIS order cancelled at store | Solved | Normal | Antonio Koss Sr. | — |  Jacklyn Dare | — | 17h | ○Sent, no reply | — | — | — | Nov 14, 2025 | - | |
| 11999659 | Insider tier issue | Solved | Normal | Antonio Koss Sr. | — |  Tommy Kuvalis | Social | — | 1h | ⊘Not fired | — | — | — | Nov 14, 2025 | - |
| 35073039 | Wrong shade sent | Pending | Normal | Antonio Koss Sr. | — | Garth Dooley | shipping | - | —Skipped | — | — | — | Nov 13, 2025 | - | |
| 45834329 | Item authenticity concern | Solved | Low | Antonio Koss Sr. | — |  Mr. Eliza Gerhold IV | Phone | — | 1h | ●Responded | 2/5 | — | — | Nov 5, 2025 | - |
| 04231527 | Cancel order request | Solved | Low | Antonio Koss Sr. | — |  Oscar O'Hara | influencerfragrance | 10h | ○Sent, no reply | — | — | — | Nov 3, 2025 | - | |
| 88696142 | Pro discount enrollment | Closed | Normal | Antonio Koss Sr. | — | Tommy Kuvalis | fragranceloyaltyvip | 2h | ○Sent, no reply | — | — | — | Oct 27, 2025 | Nov 1, 2025 | |
| 02677091 | BOPIS pickup not ready | Closed | Urgent | Antonio Koss Sr. | — | Steve O'Conner | Chat | loyaltyapp | 4h | ○Sent, no reply | — | — | — | Oct 20, 2025 | Oct 21, 2025 |
| 00747484 | Missing items in shipment | Open | Normal | Antonio Koss Sr. | — | Chaz Renner | Chat | — | - | —Skipped | — | — | — | Oct 10, 2025 | - |
| 07423395 | Restock alert for backorder | Solved | High | Antonio Koss Sr. | — | Amely Pacocha | gift-cardinfluencer | 1h | ○Sent, no reply | — | — | — | Oct 7, 2025 | - | |
| 13647702 | Foundation match help | Solved | Normal | Antonio Koss Sr. | — | Amely Pacocha | Chat | damagedsamplesfragrance | 5h | ○Sent, no reply | — | — | — | Sep 18, 2025 | - |
| 15568453 | BOPIS order cancelled at store | Closed | Normal | Antonio Koss Sr. | — |  Julie Hodkiewicz | Chat | wholesalereturns | 1d | ○Sent, no reply | — | — | — | Sep 15, 2025 | Sep 18, 2025 |
| 72795159 | Wholesale order question | Closed | High | Antonio Koss Sr. | — | Dr. Mandy McLaughlin | appbopisloyalty | 1d 19h | ○Sent, no reply | — | — | — | Aug 28, 2025 | Sep 3, 2025 | |
| 59822609 | Return after 30-day window | Open | Low | Antonio Koss Sr. | — | Garth Dooley | Phone | vipwholesale | - | —Skipped | — | — | — | Aug 22, 2025 | - |
| 90764718 | Cancel order request | Solved | Normal | Antonio Koss Sr. | — | Julie Hodkiewicz | Chat | — | 10h | ○Sent, no reply | — | — | — | Jul 19, 2025 | - |
| 14557442 | Shipping cost question | Solved | High | Antonio Koss Sr. | — | Ignatius Cummerata | shippingwholesaleinfluencer | 4h | ●Responded | 9/11 | — | — | Jul 10, 2025 | - | |
| 94023130 | Price match request | Closed | Normal | Antonio Koss Sr. | — |  Miss Amber Hintz Sr. | apployalty | 4h | ○Sent, no reply | — | — | — | Jul 10, 2025 | Jul 14, 2025 | |
| 22466030 | BOPIS order cancelled at store | Closed | Normal | Antonio Koss Sr. | — | Darryl Jacobi | gift-card | 21h | ○Sent, no reply | — | — | — | Jul 6, 2025 | Jul 13, 2025 | |
| 38890623 | Birthday gift not received | Solved | Low | Antonio Koss Sr. | — | Faith Hilll | bopisvipapp | 4h | ○Sent, no reply | — | — | — | Jun 18, 2025 | - | |
| 46163452 | Address change after shipping | Closed | Low | Antonio Koss Sr. | — | Oscar O'Hara | Chat | — | 14h | ●Responded | 5/5 | — | — | Jun 8, 2025 | Jun 12, 2025 |