Dr. Liam Waelchi
rory_haley@hotmail.com
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 80797709 | App login problem | Solved | Normal | Dr. Liam Waelchi | — |  Dr. Mandy McLaughlin | Chat | bopisvip | 2d | ○Sent, no reply | — | — | — | May 19, 2026 | - |
| 37350999 | BOPIS order cancelled at store | Solved | Low | Dr. Liam Waelchi | — |  Ignatius Cummerata | — | 1d 21h | ○Sent, no reply | — | — | — | May 15, 2026 | - | |
| 04665783 | Missing items in shipment | Solved | Low | Dr. Liam Waelchi | — |  Miss Amber Hintz Sr. | — | 6h | ○Sent, no reply | — | — | — | May 14, 2026 | - | |
| 61555361 | Insider tier issue | Closed | Normal | Dr. Liam Waelchi | — |  Steve O'Conner | refundloyaltysamples | 3h | ●Responded | 10/11 | — | — | May 8, 2026 | May 11, 2026 | |
| 04694558 | Discount code not working | Open | Normal | Dr. Liam Waelchi | — |  Katrina Johns | vipshippingbopis | - | —Skipped | — | — | — | Apr 21, 2026 | - | |
| 39085269 | Cancel subscription / Auto-replenish | Solved | Normal | Dr. Liam Waelchi | — |  Lily Raynor | returnsinfluencerrefund | 2d 7h | ○Sent, no reply | — | — | — | Apr 14, 2026 | - | |
| 31504249 | App login problem | Solved | Normal | Dr. Liam Waelchi | — | Ignatius Cummerata | — | 5d 14h | ○Sent, no reply | — | — | — | Apr 7, 2026 | - | |
| 38897494 | App login problem | Pending | Normal | Dr. Liam Waelchi | — |  Kip Schroeder IV | Social | loyaltybopis | - | —Skipped | — | — | — | Apr 6, 2026 | - |
| 55475428 | Address change after shipping | Solved | Normal | Dr. Liam Waelchi | — |  Oscar O'Hara | Chat | — | 12h | ●Responded | 5/5 | — | — | Mar 21, 2026 | - |
| 35410367 | Cancel order request | Solved | Low | Dr. Liam Waelchi | — |  Mr. Cade Senger | — | 5h | ○Sent, no reply | — | — | — | Mar 20, 2026 | - | |
| 93334212 | Klarna / Afterpay split issue | Open | Normal | Dr. Liam Waelchi | — | Mr. Cade Senger | Social | — | - | —Skipped | — | — | — | Mar 16, 2026 | - |
| 88278965 | Loyalty points not posting | Solved | Normal | Dr. Liam Waelchi | — |  Garth Dooley | Chat | — | 9h | ●Responded | 5/5 | — | — | Mar 12, 2026 | - |
| 90604227 | Missing items in shipment | Solved | Normal | Dr. Liam Waelchi | — |  Darryl Jacobi | — | 11h | ⊘Not fired | — | — | — | Mar 6, 2026 | - | |
| 49502279 | Return after 30-day window | Solved | Normal | Dr. Liam Waelchi | — |  Mr. Eliza Gerhold IV | shippingsamples | 5h | ●Responded | 10/11 | — | — | Feb 6, 2026 | - | |
| 86611341 | Return after 30-day window | Open | Normal | Dr. Liam Waelchi | — | Oscar O'Hara | vip | - | —Skipped | — | — | — | Feb 5, 2026 | - | |
| 39714588 | App crashes at checkout | Closed | High | Dr. Liam Waelchi | — |  Faith Hilll | Social | fragrance | 9d 12h | ⊘Not fired | — | — | — | Jan 30, 2026 | Feb 14, 2026 |
| 98607245 | Loyalty points not posting | Solved | Normal | Dr. Liam Waelchi | — | Faith Hilll | Phone | — | 2d 5h | ⊘Not fired | — | — | — | Jan 20, 2026 | - |
| 55068643 | Shipping cost question | Pending | Low | Dr. Liam Waelchi | — |  Jacklyn Dare | — | - | —Skipped | — | — | — | Jan 16, 2026 | - | |
| 49869762 | Birthday gift not received | Solved | Low | Dr. Liam Waelchi | — |  Julie Hodkiewicz | shipping | 2h | ○Sent, no reply | — | — | — | Jan 10, 2026 | - | |
| 04609211 | Refund not received | Pending | Normal | Dr. Liam Waelchi | — |  Amely Pacocha | — | - | —Skipped | — | — | — | Jan 9, 2026 | - | |
| 04250558 | Insider tier issue | Open | Normal | Dr. Liam Waelchi | — | Katrina Johns | — | - | —Skipped | — | — | — | Jan 1, 2026 | - | |
| 79427364 | Order arrived damaged | Closed | Low | Dr. Liam Waelchi | — | Steve O'Conner | Chat | gift-cardappsamples | 3d 3h | ○Sent, no reply | — | — | — | Dec 23, 2025 | Dec 28, 2025 |
| 37234729 | Allergic reaction concern | Solved | Urgent | Dr. Liam Waelchi | — | Oscar O'Hara | Chat | samplesbopis | 2h | ⊘Not fired | — | — | — | Dec 15, 2025 | - |
| 75865058 | Cancel subscription / Auto-replenish | Pending | High | Dr. Liam Waelchi | — |  Chaz Renner | Chat | vipappwholesale | - | —Skipped | — | — | — | Dec 15, 2025 | - |
| 72990951 | Item authenticity concern | Solved | Normal | Dr. Liam Waelchi | — | Kip Schroeder IV | fragrance | 3h | ●Responded | 3/5 | — | — | Dec 2, 2025 | - | |
| 75289273 | Shipping cost question | Solved | Normal | Dr. Liam Waelchi | — | Kip Schroeder IV | wholesaledamagedrefund | 1d 1h | ○Sent, no reply | — | — | — | Nov 20, 2025 | - | |
| 74504827 | Refund not received | Solved | High | Dr. Liam Waelchi | — | Miss Amber Hintz Sr. | — | 11h | ●Responded | 5/5 | — | — | Nov 16, 2025 | - | |
| 53830404 | BOPIS order cancelled at store | Solved | Normal | Dr. Liam Waelchi | — |  Kaela Friesen | Chat | app | 1h | ●Responded | 5/5 | — | — | Nov 15, 2025 | - |
| 38435767 | Where is my order? | Solved | Normal | Dr. Liam Waelchi | — | Chaz Renner | Phone | wholesalevip | 14h | ●Responded | 5/5 | — | — | Nov 12, 2025 | - |
| 76856448 | Allergic reaction concern | Solved | Normal | Dr. Liam Waelchi | — | Darryl Jacobi | Chat | influencerbopis | 8h | ●Responded | 5/5 | — | — | Nov 11, 2025 | - |
| 58756282 | Pro discount enrollment | Closed | Normal | Dr. Liam Waelchi | — | Mr. Cade Senger | Chat | conversation-mockup | 3d 14h | ●Responded | 7/11 | 54 | Oct 30, 2025 | Nov 5, 2025 | |
| 55977021 | Influencer code not working | Open | Normal | Dr. Liam Waelchi | — | Darryl Jacobi | Chat | bopis | - | —Skipped | — | — | — | Oct 29, 2025 | - |
| 49018727 | Birthday gift not received | Solved | Normal | Dr. Liam Waelchi | — | Amely Pacocha | wholesale | 2d 4h | ⊘Not fired | — | — | — | Oct 25, 2025 | - | |
| 67354321 | BOPIS order cancelled at store | Solved | Normal | Dr. Liam Waelchi | — | Darryl Jacobi | Chat | influencer | 3h | ○Sent, no reply | — | — | — | Oct 4, 2025 | - |
| 32531971 | Cancel subscription / Auto-replenish | Pending | Normal | Dr. Liam Waelchi | — |  Leonard Waters-Howell | — | - | —Skipped | — | — | — | Sep 24, 2025 | - | |
| 79975169 | Foundation match help | Pending | Urgent | Dr. Liam Waelchi | — | Kaela Friesen | Chat | vip | - | —Skipped | — | — | — | Sep 19, 2025 | - |
| 78923357 | Allergic reaction concern | Solved | Normal | Dr. Liam Waelchi | — | Kaela Friesen | Chat | — | 21h | ●Responded | 5/5 | — | — | Sep 15, 2025 | - |
| 98040221 | Cancel subscription / Auto-replenish | Pending | High | Dr. Liam Waelchi | — |  Tommy Kuvalis | Chat | wholesaleshade-matchreturns | - | —Skipped | — | — | — | Sep 10, 2025 | - |
| 25853256 | Cancel order request | Closed | Normal | Dr. Liam Waelchi | — | Jacklyn Dare | — | 6h | ●Responded | 9/11 | — | — | Sep 5, 2025 | Sep 12, 2025 | |
| 59099368 | Klarna / Afterpay split issue | Solved | Low | Dr. Liam Waelchi | — | Lily Raynor | wholesalefragranceapp | 3h | ●Responded | 4/5 | — | — | Aug 24, 2025 | - | |
| 82962438 | BOPIS pickup not ready | Closed | Low | Dr. Liam Waelchi | — | Lily Raynor | appshipping | 5h | ○Sent, no reply | — | — | — | Aug 20, 2025 | Aug 26, 2025 | |
| 18088973 | BOPIS pickup not ready | Solved | Normal | Dr. Liam Waelchi | — |  Mr. Skyla Trantow | — | 2d | ○Sent, no reply | — | — | — | Aug 15, 2025 | - | |
| 07847587 | Pro discount enrollment | Solved | Normal | Dr. Liam Waelchi | — | Miss Amber Hintz Sr. | Chat | gift-card | 18h | ●Responded | 4/5 | — | — | Aug 8, 2025 | - |
| 85414505 | Missing samples in order | Solved | Normal | Dr. Liam Waelchi | — | Katrina Johns | appbopisloyalty | 4h | ○Sent, no reply | — | — | — | Aug 8, 2025 | - | |
| 14519254 | Lost package follow-up | Solved | High | Dr. Liam Waelchi | — | Katrina Johns | damagedinfluencer | 6h | ○Sent, no reply | — | — | — | Aug 8, 2025 | - | |
| 71413693 | Foundation match help | Closed | Low | Dr. Liam Waelchi | — | Mr. Cade Senger | fragranceshippingloyalty | 10h | ●Responded | 5/5 | — | — | Aug 5, 2025 | Aug 13, 2025 | |
| 17963927 | Order arrived damaged | Solved | Normal | Dr. Liam Waelchi | — | Garth Dooley | vipshippingbopis | 1h | ●Responded | 5/5 | — | — | Jul 25, 2025 | - | |
| 88838999 | App crashes at checkout | Closed | High | Dr. Liam Waelchi | — | Ignatius Cummerata | shade-matchshippingrefund | 2d 1h | ⊘Not fired | — | — | — | Jul 25, 2025 | Aug 1, 2025 | |
| 30718097 | Lost package follow-up | Solved | Normal | Dr. Liam Waelchi | — | Jacklyn Dare | gift-cardreturns | 2d 4h | ⊘Not fired | — | — | — | Jul 24, 2025 | - | |
| 23429021 | Influencer code not working | Closed | High | Dr. Liam Waelchi | — | Mr. Cade Senger | app | 6h | ○Sent, no reply | — | — | — | Jul 21, 2025 | Jul 26, 2025 |