Kay Schoen
dangelo_keeling@hotmail.com
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 55137317 | BOPIS order cancelled at store | Solved | Low | Kay Schoen | — |  Dr. Mandy McLaughlin | Chat | gift-cardvipapp | 4h | ○Sent, no reply | — | — | — | May 21, 2026 | - |
| 42257024 | Klarna / Afterpay split issue | Open | High | Kay Schoen | — |  Mr. Cade Senger | vipfragrance | - | —Skipped | — | — | — | May 15, 2026 | - | |
| 28539510 | Cancel order request | Solved | High | Kay Schoen | — |  Ignatius Cummerata | influencersamplesvip | 6h | ●Responded | 5/5 | — | — | May 15, 2026 | - | |
| 71563031 | Foundation match help | Solved | Low | Kay Schoen | — |  Vilma Gusikowski | Chat | bopis | 4h | ●Responded | 4/5 | — | — | Apr 27, 2026 | - |
| 92028826 | Missing items in shipment | Closed | Normal | Kay Schoen | — |  Mr. Eliza Gerhold IV | Chat | vipinfluencerbopis | 7h | ○Sent, no reply | — | — | — | Apr 24, 2026 | Apr 29, 2026 |
| 57968674 | App login problem | Solved | Normal | Kay Schoen | — |  Kaela Friesen | shade-match | 18h | ○Sent, no reply | — | — | — | Apr 13, 2026 | - | |
| 67205678 | Price match request | Solved | High | Kay Schoen | — | Mr. Eliza Gerhold IV | refund | 5h | ○Sent, no reply | — | — | — | Apr 10, 2026 | - | |
| 03203631 | Pro discount enrollment | Closed | Normal | Kay Schoen | — |  Faith Hilll | shade-matchfragranceapp | 2h | ●Responded | 5/5 | — | — | Apr 9, 2026 | Apr 12, 2026 | |
| 33698109 | Lost package follow-up | Pending | Normal | Kay Schoen | — |  Kip Schroeder IV | gift-cardshipping | - | —Skipped | — | — | — | Apr 8, 2026 | - | |
| 04917604 | Cancel order request | Closed | Urgent | Kay Schoen | — |  Miss Amber Hintz Sr. | fragrancesamples | 1h | ●Responded | 1/5 | — | — | Apr 2, 2026 | Apr 9, 2026 | |
| 62084693 | Allergic reaction concern | Closed | Normal | Kay Schoen | — |  Jacklyn Dare | Chat | — | 6h | ○Sent, no reply | — | — | — | Mar 25, 2026 | Mar 31, 2026 |
| 66463577 | App login problem | Pending | Normal | Kay Schoen | — |  Mr. Lonie Hudson | Social | influencervip | - | —Skipped | — | — | — | Mar 19, 2026 | - |
| 64047259 | Price match request | Solved | High | Kay Schoen | — | Dr. Mandy McLaughlin | returnsshipping | 6h | ○Sent, no reply | — | — | — | Mar 16, 2026 | - | |
| 02310540 | Refund not received | Pending | Normal | Kay Schoen | — |  Yazmin Jast | Chat | samplesvip | - | —Skipped | — | — | — | Mar 2, 2026 | - |
| 35695626 | Cancel order request | Closed | Normal | Kay Schoen | — |  Chaz Renner | — | 1d 2h | ○Sent, no reply | — | — | — | Feb 16, 2026 | Feb 24, 2026 | |
| 81778385 | Missing items in shipment | Pending | Normal | Kay Schoen | — | Miss Amber Hintz Sr. | Chat | influencer | - | —Skipped | — | — | — | Feb 13, 2026 | - |
| 62094713 | Klarna / Afterpay split issue | Solved | Normal | Kay Schoen | — | Kaela Friesen | gift-cardvip | 4h | ●Responded | 5/5 | — | — | Feb 9, 2026 | - | |
| 66821606 | Discount code not working | Solved | Low | Kay Schoen | — | Mr. Eliza Gerhold IV | samplesdamaged | 5h | ●Responded | 5/5 | — | — | Feb 6, 2026 | - | |
| 11922696 | Return after 30-day window | Solved | High | Kay Schoen | — | Jacklyn Dare | refund | 2h | ○Sent, no reply | — | — | — | Feb 6, 2026 | - | |
| 89770587 | Cancel subscription / Auto-replenish | Closed | High | Kay Schoen | — | Jacklyn Dare | — | 1h | ○Sent, no reply | — | — | — | Jan 24, 2026 | Jan 31, 2026 | |
| 20165594 | BOPIS order cancelled at store | Solved | High | Kay Schoen | — |  Oscar O'Hara | Chat | — | 5h | ○Sent, no reply | — | — | — | Jan 23, 2026 | - |
| 10236296 | Allergic reaction concern | Closed | Normal | Kay Schoen | — | Jacklyn Dare | Chat | — | 3h | ○Sent, no reply | — | — | — | Jan 17, 2026 | Jan 18, 2026 |
| 97089717 | Klarna / Afterpay split issue | Solved | High | Kay Schoen | — | Faith Hilll | app | 1d 9h | ○Sent, no reply | — | — | — | Jan 7, 2026 | - | |
| 49605877 | Where is my order? | Closed | Normal | Kay Schoen | — |  Darryl Jacobi | Chat | loyaltydamagedapp | 6h | ○Sent, no reply | — | — | — | Jan 3, 2026 | Jan 6, 2026 |
| 89940051 | Pro discount enrollment | Solved | Normal | Kay Schoen | — |  Katrina Johns | fragranceshipping | 1d 18h | ●Responded | 3/5 | — | — | Dec 31, 2025 | - | |
| 30378842 | App login problem | Solved | Normal | Kay Schoen | — |  Eula McKenzie | returnsapp | 3h | ⊘Not fired | — | — | — | Dec 26, 2025 | - | |
| 70744722 | Store experience feedback | Solved | Normal | Kay Schoen | — | Eula McKenzie | Social | wholesalegift-cardapp | 1d | ⊘Not fired | — | — | — | Dec 11, 2025 | - |
| 27860580 | App crashes at checkout | Closed | Normal | Kay Schoen | — | Kip Schroeder IV | Phone | — | 4d 8h | ○Sent, no reply | — | — | — | Nov 27, 2025 | Dec 4, 2025 |
| 13413155 | Influencer code not working | Open | Low | Kay Schoen | — |  Mr. Skyla Trantow | influencershade-match | - | —Skipped | — | — | — | Nov 14, 2025 | - | |
| 40728185 | Item authenticity concern | Solved | High | Kay Schoen | — | Faith Hilll | Chat | gift-cardsamplesshade-match | 8d 6h | ⊘Not fired | — | — | — | Nov 13, 2025 | - |
| 49334859 | Loyalty points not posting | Solved | Low | Kay Schoen | — | Kaela Friesen | — | 3h | ●Responded | 9/11 | — | — | Nov 9, 2025 | - | |
| 16309617 | Loyalty points not posting | Open | Urgent | Kay Schoen | — | Mr. Eliza Gerhold IV | Phone | shippingsamplesloyalty | - | —Skipped | — | — | — | Nov 4, 2025 | - |
| 96293009 | Question about product ingredients | Solved | High | Kay Schoen | — | Chaz Renner | gift-card | 2h | ○Sent, no reply | — | — | — | Oct 31, 2025 | - | |
| 19606215 | Missing samples in order | Solved | Normal | Kay Schoen | — | Chaz Renner | Chat | gift-carddamagedrefund | 6h | ●Responded | 1/11 | — | — | Oct 29, 2025 | - |
| 61638716 | Question about product ingredients | Open | Normal | Kay Schoen | — | Jacklyn Dare | — | - | —Skipped | — | — | — | Oct 28, 2025 | - | |
| 10767247 | Loyalty points not posting | Solved | Low | Kay Schoen | — | Miss Amber Hintz Sr. | Social | fragrancerefund | 6h | ⊘Not fired | — | — | — | Oct 26, 2025 | - |
| 53933228 | Order arrived damaged | Solved | Low | Kay Schoen | — |  Lily Raynor | Social | damagedapp | 18h | ⊘Not fired | — | — | — | Oct 25, 2025 | - |
| 70566189 | Discount code not working | Solved | High | Kay Schoen | — |  Garth Dooley | Chat | vip | 15h | ●Responded | 3/5 | — | — | Oct 14, 2025 | - |
| 53406886 | Order arrived damaged | Pending | Urgent | Kay Schoen | — | Faith Hilll | vip | - | —Skipped | — | — | — | Sep 26, 2025 | - | |
| 29764394 | Return after 30-day window | Solved | Normal | Kay Schoen | — | Mr. Skyla Trantow | Chat | returns | 1h | ●Responded | 10/11 | — | — | Sep 25, 2025 | - |
| 42153337 | Shipping cost question | Closed | Normal | Kay Schoen | — | Mr. Skyla Trantow | Social | loyaltyapp | 8d 7h | ⊘Not fired | — | — | — | Sep 25, 2025 | Oct 9, 2025 |
| 02104214 | Insider tier issue | Solved | Normal | Kay Schoen | — | Vilma Gusikowski | Phone | loyaltyreturns | 8d 13h | ○Sent, no reply | — | — | — | Sep 23, 2025 | - |
| 21352669 | Question about product ingredients | Closed | Normal | Kay Schoen | — | Dr. Mandy McLaughlin | samples | 1h | ○Sent, no reply | — | — | — | Sep 5, 2025 | Sep 10, 2025 | |
| 49480308 | Restock alert for backorder | Closed | Normal | Kay Schoen | — |  Tommy Kuvalis | Chat | shade-matchinfluencer | 5h | ●Responded | 5/5 | — | — | Aug 29, 2025 | Sep 2, 2025 |
| 59300524 | Loyalty points not posting | Solved | Urgent | Kay Schoen | — | Oscar O'Hara | Phone | — | 2d 23h | ○Sent, no reply | — | — | — | Aug 25, 2025 | - |
| 12216793 | Cancel subscription / Auto-replenish | Open | Low | Kay Schoen | — | Vilma Gusikowski | Chat | — | - | —Skipped | — | — | — | Aug 22, 2025 | - |
| 69178018 | BOPIS pickup not ready | Solved | Normal | Kay Schoen | — | Jacklyn Dare | wholesalesamples | 23h | ○Sent, no reply | — | — | — | Aug 7, 2025 | - | |
| 94024392 | Where is my order? | Closed | Normal | Kay Schoen | — | Darryl Jacobi | Chat | gift-cardsamples | 5h | ○Sent, no reply | — | — | — | Aug 1, 2025 | Aug 4, 2025 |
| 74738926 | Discount code not working | Solved | Low | Kay Schoen | — | Garth Dooley | — | 5h | ○Sent, no reply | — | — | — | Jul 31, 2025 | - | |
| 25240064 | Shipping cost question | Solved | Normal | Kay Schoen | — | Vilma Gusikowski | Chat | — | 16h | ○Sent, no reply | — | — | — | Jul 30, 2025 | - |