Ignatius Cummerata
Store Care Coordinator·Specialist·quinton_rosenbaum@hotmail.com
Rating distribution
5
194
4
114
3
55
2
34
1
34
QA performance
Total evals
1
All-time, excludes invalidated
Avg QA score (30d)
—
Avg CSAT (30d)
3.50 / 5
-0.62 starsvs. prior 30 days
AI-acceptance rate
100.0%
0 of 5 overridden
Showing 1 - 50 of 50
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Make the chat agents actually empowered to make refund decisions. | 29764926App crashes at checkout |  Icie Cummerata | Ignatius Cummerata | May 25, 2026, 7:20 AM |
| 3/5 | Got there. Took a full week which was longer than I'd expect for a missing item. | 69197315Allergic reaction concern |  Nathaniel Quigley-Ziemann | Ignatius Cummerata | May 23, 2026, 7:16 AM |
| 10/11 | The Elite tier perks are worth every dollar of lifetime spend. | 34606905Refund not received |  Elsie Bernier | Ignatius Cummerata | May 23, 2026, 3:11 AM |
| 5/5 | Got my Klarna split sorted out in two messages. So easy. | 27257814App crashes at checkout |  Dr. Darien Ondricka | Ignatius Cummerata | May 21, 2026, 8:06 AM |
| 4/5 | Generally happy. The fragrance sample they sent wasn't what I picked but close enough. | 55286744Cancel subscription / Auto-replenish |  Dashawn Hintz | Ignatius Cummerata | May 20, 2026, 2:29 PM |
| 3/5 | Agent was polite but couldn't actually fix the loyalty points issue. | 84125040Missing samples in order |  Zita Lindgren | Ignatius Cummerata | May 18, 2026, 10:33 PM |
| 5/5 | More inclusive shade ranges would be huge. | 28539510Cancel order request |  Kay Schoen | Ignatius Cummerata | May 17, 2026, 5:57 PM |
| 5/5 | They reshipped my order overnight after the package was lost. Top tier. | 05484734Question about product ingredients |  Diane Corkery | Ignatius Cummerata | May 17, 2026, 4:45 PM |
| 1/5 | Charged me twice and the agent said it would take 14 business days to refund. Outrageous. | 67953683Wholesale order question |  Lavonne Schimmel | Ignatius Cummerata | May 16, 2026, 10:38 AM |
| 3/5 | Required more steps than it should have for a simple shade exchange. | 85992597Return after 30-day window |  Helga Kunde | Ignatius Cummerata | May 16, 2026, 7:53 AM |
| 1/5 | Discount code didn't work, agent blamed me for entering it wrong. It was their typo. | 50395383Cancel subscription / Auto-replenish |  Amparo Rempel | Ignatius Cummerata | May 12, 2026, 1:03 AM |
| 2/5 | Onboarding was clunky. Quiz kept resetting. | 98102626Lost package follow-up |  Mr. Don Baumbach | Ignatius Cummerata | May 11, 2026, 8:43 PM |
| 5/5 | Quick refund, clear communication, and they upgraded my shipping for the next order. | 85807562BOPIS pickup not ready |  Mitchell Stehr | Ignatius Cummerata | May 10, 2026, 1:28 PM |
| 2/5 | Took three tries to get signed up. Confusing flow. | 17469068Order arrived damaged |  Clinton Funk | Ignatius Cummerata | May 9, 2026, 7:16 AM |
| 5/5 | Mailed me a replacement powder after mine arrived broken. Quick and gracious. | 11484079Order arrived damaged |  Wilbert Lang | Ignatius Cummerata | May 8, 2026, 9:38 PM |
| 5/5 | Helped me redeem a gift card that wasn't scanning. Sorted in one chat. | 90651859Return after 30-day window |  Evangeline Pollich-Conn | Ignatius Cummerata | May 8, 2026, 11:56 AM |
| 5/5 | Integrate the wishlist with stock alerts. | 02991207Restock alert for backorder |  Elsie Schumm | Ignatius Cummerata | May 7, 2026, 9:55 PM |
| 4/5 | Got my refund eventually. Communication could have been a touch clearer. | 11958189App crashes at checkout |  Beulah Labadie | Ignatius Cummerata | May 6, 2026, 5:37 AM |
| 2/5 | Two weeks for a refund on an order that was lost in transit. | 64978842Insider tier issue |  Miss Christop Grimes | Ignatius Cummerata | May 5, 2026, 2:02 PM |
| 5/5 | Resolved my missing-points issue with one message. So easy. | 61990614Discount code not working |  Stacy McLaughlin | Ignatius Cummerata | May 5, 2026, 12:18 AM |
| 5/5 | Marie answered my question about which retinol to start with. Detailed, no pressure to upsell. | 76833300Loyalty points not posting |  Miss Edith Rippin | Ignatius Cummerata | May 4, 2026, 10:31 PM |
| 7/11 | It works. Wouldn't go out of my way to recommend it. | 09158973Store experience feedback |  Ashley O'Keefe | Ignatius Cummerata | May 3, 2026, 8:02 PM |
| 5/5 | The app walked me through everything beautifully. Couldn't be easier. | 41865826Item authenticity concern |  Jenna Grant | Ignatius Cummerata | May 3, 2026, 9:58 AM |
| 5/5 | Helpful self-service flow handled everything without me needing to chat. | 70306425Price match request |  Rudolph Gorczany | Ignatius Cummerata | May 3, 2026, 5:11 AM |
| 5/5 | Returned a product in 30 seconds through the app. Effortless. | 70361324Klarna / Afterpay split issue |  Margie Stokes | Ignatius Cummerata | May 2, 2026, 6:33 AM |
| 10/11 | The selection, the service, the app — all top tier. | 19836878App crashes at checkout |  Ernesto Jacobs | Ignatius Cummerata | May 2, 2026, 12:00 AM |
| 9/11 | Their personalization is unreal. Like having a personal Beauty Advisor. | 30199155Cancel order request |  Eugene Koepp | Ignatius Cummerata | May 1, 2026, 5:37 AM |
| 10/11 | I tell everyone — Bloom is doing beauty retail right. | 58334053Shipping cost question |  Wm Kub | Ignatius Cummerata | Apr 30, 2026, 10:18 PM |
| 9/11 | Their personalization is unreal. Like having a personal Beauty Advisor. | 92856703BOPIS order cancelled at store |  Mortimer Boyle | Ignatius Cummerata | Apr 30, 2026, 8:37 PM |
| 10/11 | The selection, the service, the app — all top tier. | 87020838Store experience feedback |  Theron Wyman | Ignatius Cummerata | Apr 30, 2026, 4:12 PM |
| 4/5 | Good service. Wish I'd been told upfront that my shade was on backorder. | 06995596Allergic reaction concern |  Josephine Morissette | Ignatius Cummerata | Apr 30, 2026, 11:16 AM |
| 9/11 | Tell everyone I know to shop here. Best beauty retailer, hands down. | 03628630BOPIS order cancelled at store |  Alexie Hansen | Ignatius Cummerata | Apr 30, 2026, 4:08 AM |
| 1/5 | Treated like I was lying about the missing items. Insulting. | 73084500App crashes at checkout |  Ayana Adams | Ignatius Cummerata | Apr 29, 2026, 4:57 PM |
| 2/5 | Three chats, no resolution. The fourth agent finally helped. | 61316928App login problem |  Frederick Kling | Ignatius Cummerata | Apr 28, 2026, 5:09 PM |
| 5/5 | Used the app to swap a shade and it was approved on the spot. | 39957316Discount code not working |  Emilia Luettgen | Ignatius Cummerata | Apr 27, 2026, 6:10 PM |
| 10/11 | The Elite tier perks are worth every dollar of lifetime spend. | 72189186Restock alert for backorder |  Tanner Kautzer | Ignatius Cummerata | Apr 26, 2026, 3:08 PM |
| 7/11 | It works. Wouldn't go out of my way to recommend it. | 94854088Where is my order? |  Dessie Lubowitz | Ignatius Cummerata | Apr 26, 2026, 10:59 AM |
| 3/5 | Resolved but only after I escalated. Should not have taken that long. | 01290208Restock alert for backorder |  Ludwig Cruickshank | Ignatius Cummerata | Apr 26, 2026, 6:51 AM |
| 4/5 | Generally happy. The fragrance sample they sent wasn't what I picked but close enough. | 25804864BOPIS order cancelled at store | Helga Kunde | Ignatius Cummerata | Apr 25, 2026, 12:50 PM |
| 5/5 | Quick, kind, and they actually solved my problem on the first message. | 69417189Missing samples in order |  Alvena Hartmann | Ignatius Cummerata | Apr 25, 2026, 12:22 PM |
| 10/11 | Tell everyone I know to shop here. Best beauty retailer, hands down. | 86033279Price match request |  Carlos Beer | Ignatius Cummerata | Apr 24, 2026, 7:59 PM |
| 9/11 | Tell everyone I know to shop here. Best beauty retailer, hands down. | 89837318Klarna / Afterpay split issue |  Miss Chance Watsica | Ignatius Cummerata | Apr 24, 2026, 10:06 AM |
| 5/5 | Amazing service! Sara helped me find the perfect foundation match over chat. | 39230661Question about product ingredients |  Wanda Huels Jr. | Ignatius Cummerata | Apr 24, 2026, 6:55 AM |
| 5/5 | Helpful, friendly, and didn't make me feel silly for asking basic skincare questions. | 72584688Foundation match help |  Frederick Reynolds | Ignatius Cummerata | Apr 24, 2026, 2:05 AM |
| 5/5 | Quick, kind, and they actually solved my problem on the first message. | 26277860Discount code not working |  Suzanne Rolfson Sr. | Ignatius Cummerata | Apr 23, 2026, 2:49 PM |
| 4/5 | Good chat support. Returned product still hadn't been processed when I followed up. | 02878255Lost package follow-up |  Nina Ortiz | Ignatius Cummerata | Apr 22, 2026, 7:05 PM |
| 9/11 | Love everything about it. The Insider program is genuinely valuable. | 65918523BOPIS pickup not ready |  Tamia Hills | Ignatius Cummerata | Apr 20, 2026, 6:09 PM |
| 5/5 | Got my Insider perks set up in under a minute. | 40562884Missing items in shipment |  Kirsten Becker | Ignatius Cummerata | Apr 19, 2026, 12:38 PM |
| 3/5 | It worked out. Wish I hadn't had to explain my return policy back to them. | 28128947Allergic reaction concern |  Tracey Gusikowski | Ignatius Cummerata | Apr 18, 2026, 9:16 PM |
| 9/11 | Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly. | 68061659Missing items in shipment |  Juana Baumbach | Ignatius Cummerata | Apr 18, 2026, 4:26 PM |