Jenna Grant
brandy62@yahoo.com
Showing 1 - 39 of 39
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 37400719 | Missing items in shipment | Closed | Normal | Jenna Grant | — |  Mr. Eliza Gerhold IV | — | 1d 20h | ⊘Not fired | — | — | — | May 11, 2026 | May 14, 2026 | |
| 06680314 | App crashes at checkout | Closed | Normal | Jenna Grant | — |  Vilma Gusikowski | Chat | shipping | 13h | ○Sent, no reply | — | — | — | May 8, 2026 | May 16, 2026 |
| 92394207 | BOPIS pickup not ready | Closed | Normal | Jenna Grant | — |  Ignatius Cummerata | returnsdamaged | 6h | ⊘Not fired | — | — | — | May 1, 2026 | May 5, 2026 | |
| 41865826 | Item authenticity concern | Solved | Urgent | Jenna Grant | — | Ignatius Cummerata | Phone | samples | 17h | ●Responded | 5/5 | — | — | May 1, 2026 | - |
| 49157138 | Foundation match help | Closed | Normal | Jenna Grant | — |  Julie Hodkiewicz | Social | damagedbopisshipping | 1d 19h | ⊘Not fired | — | — | — | Apr 29, 2026 | May 6, 2026 |
| 08307492 | Refund not received | Closed | Low | Jenna Grant | — |  Amely Pacocha | influencer | 4h | ○Sent, no reply | — | — | — | Apr 10, 2026 | Apr 14, 2026 | |
| 43876090 | Question about product ingredients | Open | Normal | Jenna Grant | — |  Kip Schroeder IV | — | - | —Skipped | — | — | — | Mar 27, 2026 | - | |
| 05449546 | Missing samples in order | Closed | Low | Jenna Grant | — | Ignatius Cummerata | loyaltyfragrancedamaged | 1h | ⊘Not fired | — | — | — | Mar 24, 2026 | Mar 30, 2026 | |
| 29052149 | Allergic reaction concern | Closed | Normal | Jenna Grant | — |  Eula McKenzie | — | 2h | ○Sent, no reply | — | — | — | Mar 23, 2026 | Mar 26, 2026 | |
| 98149259 | Return after 30-day window | Closed | High | Jenna Grant | — |  Kaela Friesen | returnswholesale | 6h | ●Responded | 5/5 | — | — | Mar 16, 2026 | Mar 23, 2026 | |
| 28962823 | Return after 30-day window | Solved | Normal | Jenna Grant | — |  Faith Hilll | Chat | fragrance | 18h | ○Sent, no reply | — | — | — | Mar 12, 2026 | - |
| 26023873 | Foundation match help | Solved | Low | Jenna Grant | — |  Katrina Johns | vip | 4h | ○Sent, no reply | — | — | — | Mar 10, 2026 | - | |
| 33629604 | Cancel order request | Solved | Low | Jenna Grant | — |  Mr. Cade Senger | samples | 4h | ○Sent, no reply | — | — | — | Jan 20, 2026 | - | |
| 11797671 | Price match request | Closed | Urgent | Jenna Grant | — |  Chaz Renner | Chat | — | 5h | ●Responded | 5/5 | — | — | Jan 15, 2026 | Jan 16, 2026 |
| 90676036 | BOPIS pickup not ready | Solved | High | Jenna Grant | — |  Dr. Mandy McLaughlin | damagedgift-cardinfluencer | 9d 21h | ○Sent, no reply | — | — | — | Dec 31, 2025 | - | |
| 33825587 | Gift card balance question | Solved | Normal | Jenna Grant | — | Faith Hilll | — | 2h | ⊘Not fired | — | — | — | Dec 20, 2025 | - | |
| 39283108 | Address change after shipping | Solved | Normal | Jenna Grant | — |  Leonard Waters-Howell | Chat | sampleswholesale | 2h | ⊘Not fired | — | — | — | Dec 16, 2025 | - |
| 56988882 | Gift card balance question | Solved | Normal | Jenna Grant | — | Mr. Cade Senger | Chat | — | 8h | ⊘Not fired | — | — | — | Dec 15, 2025 | - |
| 18452432 | Wrong shade sent | Solved | Normal | Jenna Grant | — | Katrina Johns | Social | — | 1d | ⊘Not fired | — | — | — | Dec 2, 2025 | - |
| 63894116 | Klarna / Afterpay split issue | Closed | Normal | Jenna Grant | — | Mr. Cade Senger | Phone | — | 2d 2h | ○Sent, no reply | — | — | — | Dec 1, 2025 | Dec 5, 2025 |
| 23532912 | Gift card balance question | Solved | Urgent | Jenna Grant | — | Vilma Gusikowski | — | 16h | ○Sent, no reply | — | — | — | Nov 29, 2025 | - | |
| 27891006 | Missing items in shipment | Solved | Normal | Jenna Grant | — | Dr. Mandy McLaughlin | Chat | gift-cardinfluencervip | 6h | ●Responded | 10/11 | — | — | Nov 19, 2025 | - |
| 38439705 | Missing items in shipment | Solved | High | Jenna Grant | — | Kaela Friesen | damagedgift-card | 7h | ○Sent, no reply | — | — | — | Nov 12, 2025 | - | |
| 76357184 | Missing items in shipment | Closed | Normal | Jenna Grant | — | Ignatius Cummerata | Chat | vip | 11h | ○Sent, no reply | — | — | — | Nov 10, 2025 | Nov 16, 2025 |
| 57264179 | Question about product ingredients | Closed | Normal | Jenna Grant | — | Kaela Friesen | — | 10h | ○Sent, no reply | — | — | — | Oct 10, 2025 | Oct 18, 2025 | |
| 72060078 | Item authenticity concern | Pending | High | Jenna Grant | — | Mr. Cade Senger | — | - | —Skipped | — | — | — | Oct 10, 2025 | - | |
| 89947799 | Discount code not working | Solved | Normal | Jenna Grant | — | Kip Schroeder IV | Phone | bopisfragrancedamaged | 5h | ○Sent, no reply | — | — | — | Sep 13, 2025 | - |
| 78668600 | Wrong shade sent | Closed | Normal | Jenna Grant | — |  Oscar O'Hara | vipbopiswholesale | 4h | ●Responded | 4/5 | — | — | Sep 13, 2025 | Sep 17, 2025 | |
| 15976065 | Refund not received | Solved | Low | Jenna Grant | — | Dr. Mandy McLaughlin | gift-card | 14h | ○Sent, no reply | — | — | — | Sep 6, 2025 | - | |
| 47689410 | Allergic reaction concern | Solved | Normal | Jenna Grant | — |  Miss Amber Hintz Sr. | Phone | bopis | 1h | ○Sent, no reply | — | — | — | Jul 30, 2025 | - |
| 24287870 | Discount code not working | Solved | Normal | Jenna Grant | — | Leonard Waters-Howell | Chat | fragranceshippingbopis | 10h | ○Sent, no reply | — | — | — | Jul 25, 2025 | - |
| 12664750 | Influencer code not working | Solved | High | Jenna Grant | — |  Yazmin Jast | fragrance | 1h | ○Sent, no reply | — | — | — | Jul 12, 2025 | - | |
| 65638680 | Order arrived damaged | Solved | Normal | Jenna Grant | — | Julie Hodkiewicz | loyalty | 4h | ⊘Not fired | — | — | — | Jul 3, 2025 | - | |
| 38385551 | BOPIS order cancelled at store | Pending | Normal | Jenna Grant | — | Yazmin Jast | Phone | — | - | —Skipped | — | — | — | Jun 23, 2025 | - |
| 75541382 | Influencer code not working | Pending | Normal | Jenna Grant | — | Leonard Waters-Howell | appreturns | - | —Skipped | — | — | — | Jun 18, 2025 | - | |
| 05767617 | BOPIS pickup not ready | Closed | Normal | Jenna Grant | — | Julie Hodkiewicz | samples | 1h | ⊘Not fired | — | — | — | Jun 4, 2025 | Jun 6, 2025 | |
| 34706827 | Order arrived damaged | Open | Low | Jenna Grant | — |  Darryl Jacobi | returnsshade-matchdamaged | - | —Skipped | — | — | — | Jun 3, 2025 | - | |
| 66868535 | Loyalty points not posting | Solved | Normal | Jenna Grant | — | Faith Hilll | fragrance | 18h | ○Sent, no reply | — | — | — | May 31, 2025 | - | |
| 89775290 | Cancel order request | Solved | Normal | Jenna Grant | — | Leonard Waters-Howell | damagedsamplesapp | 5h | ○Sent, no reply | — | — | — | May 28, 2025 | - |