Wilbert Lang
Coastal Spas & Wellness·eddie_jacobson-baumbach48@coastalspas.com
Showing 1 - 40 of 40
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 89340155 | Pro discount enrollment | Pending | Normal | Wilbert Lang | Coastal Spas & Wellness |  Kaela Friesen | samplesdamaged | - | —Skipped | — | — | — | May 13, 2026 | - | |
| 11484079 | Order arrived damaged | Solved | Normal | Wilbert Lang | Coastal Spas & Wellness |  Ignatius Cummerata | samples | 6h | ●Responded | 5/5 | — | — | May 7, 2026 | - | |
| 49392811 | BOPIS pickup not ready | Solved | High | Wilbert Lang | Coastal Spas & Wellness |  Mr. Eliza Gerhold IV | fragrance | 20h | ○Sent, no reply | — | — | — | Apr 24, 2026 | - | |
| 35933361 | Klarna / Afterpay split issue | Closed | High | Wilbert Lang | Coastal Spas & Wellness |  Garth Dooley | vipsamples | 9h | ○Sent, no reply | — | — | — | Apr 22, 2026 | Apr 27, 2026 | |
| 55494062 | Cancel subscription / Auto-replenish | Solved | Normal | Wilbert Lang | Coastal Spas & Wellness |  Julie Hodkiewicz | appgift-cardfragrance | 4d 21h | ●Responded | 1/11 | — | — | Mar 31, 2026 | - | |
| 20739292 | Missing samples in order | Solved | Low | Wilbert Lang | Coastal Spas & Wellness |  Leonard Waters-Howell | returns | 1h | ○Sent, no reply | — | — | — | Mar 26, 2026 | - | |
| 22382655 | Address change after shipping | Solved | Low | Wilbert Lang | Coastal Spas & Wellness | Leonard Waters-Howell | Chat | — | 2d 3h | ●Responded | 9/11 | — | — | Mar 25, 2026 | - |
| 08998534 | Pro discount enrollment | Open | Low | Wilbert Lang | Coastal Spas & Wellness |  Tommy Kuvalis | gift-card | - | —Skipped | — | — | — | Mar 22, 2026 | - | |
| 20480441 | App crashes at checkout | Solved | Normal | Wilbert Lang | Coastal Spas & Wellness |  Darryl Jacobi | Social | gift-card | 4h | ⊘Not fired | — | — | — | Mar 16, 2026 | - |
| 44735357 | Lost package follow-up | Solved | Low | Wilbert Lang | Coastal Spas & Wellness | Darryl Jacobi | — | 1d 5h | ○Sent, no reply | — | — | — | Mar 2, 2026 | - | |
| 26810742 | Where is my order? | Solved | Normal | Wilbert Lang | Coastal Spas & Wellness |  Vilma Gusikowski | gift-cardbopisreturns | 2h | ○Sent, no reply | — | — | — | Feb 25, 2026 | - | |
| 19868331 | Shipping cost question | Solved | Normal | Wilbert Lang | Coastal Spas & Wellness | Kaela Friesen | Chat | — | 15h | ○Sent, no reply | — | — | — | Feb 19, 2026 | - |
| 97880898 | Allergic reaction concern | Solved | Normal | Wilbert Lang | Coastal Spas & Wellness | Garth Dooley | Phone | vipwholesale | 8d 21h | ●Responded | 2/5 | — | — | Feb 17, 2026 | - |
| 69694250 | Missing items in shipment | Solved | Normal | Wilbert Lang | Coastal Spas & Wellness |  Amely Pacocha | Chat | — | 3h | ⊘Not fired | — | — | — | Feb 16, 2026 | - |
| 37355608 | Refund not received | Solved | Normal | Wilbert Lang | Coastal Spas & Wellness |  Dr. Mandy McLaughlin | Chat | wholesalesamples | 3h | ○Sent, no reply | — | — | — | Feb 16, 2026 | - |
| 22565408 | App login problem | Pending | Normal | Wilbert Lang | Coastal Spas & Wellness |  Jacklyn Dare | Chat | gift-card | - | —Skipped | — | — | — | Feb 15, 2026 | - |
| 91925999 | Loyalty points not posting | Solved | Normal | Wilbert Lang | Coastal Spas & Wellness |  Miss Amber Hintz Sr. | — | 5d 11h | ●Responded | 4/11 | — | — | Feb 11, 2026 | - | |
| 74070315 | Store experience feedback | Closed | High | Wilbert Lang | Coastal Spas & Wellness | Kaela Friesen | gift-cardshade-match | 14h | ●Responded | 2/5 | — | — | Feb 2, 2026 | Feb 5, 2026 | |
| 87745764 | Gift card balance question | Solved | High | Wilbert Lang | Coastal Spas & Wellness | Tommy Kuvalis | influencersamples | 3d 16h | ○Sent, no reply | — | — | — | Feb 2, 2026 | - | |
| 41207197 | Wrong shade sent | Closed | Normal | Wilbert Lang | Coastal Spas & Wellness | Amely Pacocha | shippingfragrancereturns | 5h | ○Sent, no reply | — | — | — | Jan 22, 2026 | Jan 24, 2026 | |
| 84678610 | Discount code not working | Closed | Low | Wilbert Lang | Coastal Spas & Wellness |  Mr. Cade Senger | Chat | refundreturns | 2d 21h | ●Responded | 9/11 | — | — | Jan 20, 2026 | Jan 26, 2026 |
| 30361018 | Missing items in shipment | Solved | Normal | Wilbert Lang | Coastal Spas & Wellness |  Eula McKenzie | samples | 8d 11h | ○Sent, no reply | — | — | — | Dec 27, 2025 | - | |
| 55158330 | Missing samples in order | Closed | Normal | Wilbert Lang | Coastal Spas & Wellness | Kaela Friesen | damagedgift-card | 3h | ○Sent, no reply | — | — | — | Dec 24, 2025 | Dec 28, 2025 | |
| 15450412 | Cancel order request | Pending | High | Wilbert Lang | Coastal Spas & Wellness | Dr. Mandy McLaughlin | Chat | — | - | —Skipped | — | — | — | Dec 15, 2025 | - |
| 61177406 | Store experience feedback | Solved | Normal | Wilbert Lang | Coastal Spas & Wellness | Julie Hodkiewicz | Chat | refund | 2h | ●Responded | 4/5 | — | — | Dec 11, 2025 | - |
| 08263652 | Wholesale order question | Closed | Low | Wilbert Lang | Coastal Spas & Wellness | Amely Pacocha | Social | fragrance | 22h | ⊘Not fired | — | — | — | Nov 5, 2025 | Nov 12, 2025 |
| 21103085 | Wrong shade sent | Solved | Normal | Wilbert Lang | Coastal Spas & Wellness | Dr. Mandy McLaughlin | Chat | returnsloyaltydamaged | 3h | ○Sent, no reply | — | — | — | Oct 31, 2025 | - |
| 88588726 | Item authenticity concern | Solved | Normal | Wilbert Lang | Coastal Spas & Wellness | Mr. Cade Senger | refund | 4h | ○Sent, no reply | — | — | — | Oct 25, 2025 | - | |
| 94526357 | Birthday gift not received | Solved | Low | Wilbert Lang | Coastal Spas & Wellness | Vilma Gusikowski | Chat | vipshippinggift-card | 14h | ○Sent, no reply | — | — | — | Oct 9, 2025 | - |
| 82183733 | Missing items in shipment | Closed | High | Wilbert Lang | Coastal Spas & Wellness | Julie Hodkiewicz | returnsvip | 2d 18h | ●Responded | 3/5 | — | — | Oct 7, 2025 | Oct 15, 2025 | |
| 46673606 | Store experience feedback | Solved | Normal | Wilbert Lang | Coastal Spas & Wellness | Ignatius Cummerata | Social | gift-cardsamplesinfluencer | 12h | ⊘Not fired | — | — | — | Oct 6, 2025 | - |
| 80694843 | Wholesale order question | Closed | Normal | Wilbert Lang | Coastal Spas & Wellness | Kaela Friesen | Chat | — | 6h | ●Responded | 5/5 | — | — | Sep 5, 2025 | Sep 8, 2025 |
| 78712445 | Shipping cost question | Solved | Normal | Wilbert Lang | Coastal Spas & Wellness |  Yazmin Jast | Social | apprefund | 4h | ⊘Not fired | — | — | — | Aug 18, 2025 | - |
| 20139928 | Missing samples in order | Solved | Low | Wilbert Lang | Coastal Spas & Wellness | Mr. Eliza Gerhold IV | Chat | — | 18h | ○Sent, no reply | — | — | — | Jul 11, 2025 | - |
| 24370486 | App login problem | Solved | Low | Wilbert Lang | Coastal Spas & Wellness |  Kip Schroeder IV | Chat | shippingdamaged | 6h | ●Responded | 5/5 | — | — | Jun 19, 2025 | - |
| 91440494 | App login problem | Closed | Normal | Wilbert Lang | Coastal Spas & Wellness | Darryl Jacobi | refund | 5d 22h | ⊘Not fired | — | — | — | Jun 11, 2025 | Jun 18, 2025 | |
| 58274938 | App login problem | Solved | Normal | Wilbert Lang | Coastal Spas & Wellness | Garth Dooley | fragrancebopisdamaged | 17h | ○Sent, no reply | — | — | — | Jun 5, 2025 | - | |
| 98449138 | Pro discount enrollment | Solved | High | Wilbert Lang | Coastal Spas & Wellness |  Faith Hilll | Phone | — | 1d 23h | ●Responded | 9/11 | — | — | Jun 5, 2025 | - |
| 14184519 | Return after 30-day window | Solved | Normal | Wilbert Lang | Coastal Spas & Wellness | Amely Pacocha | loyaltyfragrancerefund | 2h | ●Responded | 10/11 | — | — | Jun 2, 2025 | - | |
| 75339435 | Question about product ingredients | Solved | Normal | Wilbert Lang | Coastal Spas & Wellness | Faith Hilll | gift-cardshippingsamples | 6h | ●Responded | 10/11 | — | — | May 24, 2025 | - |