Eugene Koepp
anna77@yahoo.com
Showing 1 - 43 of 43
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 91294655 | Foundation match help | Solved | Normal | Eugene Koepp | — |  Dr. Mandy McLaughlin | Chat | vipdamagedapp | 8h | ○Sent, no reply | — | — | — | May 12, 2026 | - |
| 01762684 | Discount code not working | Closed | Normal | Eugene Koepp | — |  Julie Hodkiewicz | Phone | app | 16h | ⊘Not fired | — | — | — | May 9, 2026 | May 11, 2026 |
| 89517456 | Wholesale order question | Solved | Normal | Eugene Koepp | — |  Mr. Eliza Gerhold IV | vipwholesaleinfluencer | 1h | ○Sent, no reply | — | — | — | Apr 30, 2026 | - | |
| 46047408 | Allergic reaction concern | Solved | Low | Eugene Koepp | — |  Eula McKenzie | — | 6h | ○Sent, no reply | — | — | — | Apr 30, 2026 | - | |
| 30199155 | Cancel order request | Solved | Normal | Eugene Koepp | — |  Ignatius Cummerata | influencer | 4h | ●Responded | 9/11 | — | — | Apr 29, 2026 | - | |
| 47812647 | Birthday gift not received | Pending | Low | Eugene Koepp | — |  Lily Raynor | Chat | samplesgift-cardinfluencer | - | —Skipped | — | — | — | Apr 13, 2026 | - |
| 05342963 | Allergic reaction concern | Pending | Normal | Eugene Koepp | — |  Vilma Gusikowski | Social | — | - | —Skipped | — | — | — | Apr 5, 2026 | - |
| 58478866 | Missing samples in order | Closed | Normal | Eugene Koepp | — |  Mr. Lonie Hudson | Chat | influencer | 8h | ○Sent, no reply | — | — | — | Apr 3, 2026 | Apr 9, 2026 |
| 15115003 | Wholesale order question | Closed | High | Eugene Koepp | — |  Kip Schroeder IV | damagedgift-card | 2d 8h | ○Sent, no reply | — | — | — | Mar 18, 2026 | Mar 24, 2026 | |
| 13021912 | Wholesale order question | Solved | Low | Eugene Koepp | — |  Kaela Friesen | Chat | samplesvip | 1d | ●Responded | 5/5 | — | — | Mar 10, 2026 | - |
| 24483926 | Discount code not working | Closed | Normal | Eugene Koepp | — | Mr. Eliza Gerhold IV | Chat | bopisinfluencer | 1d | ○Sent, no reply | — | — | — | Mar 6, 2026 | Mar 8, 2026 |
| 89956704 | Order arrived damaged | Pending | Normal | Eugene Koepp | — |  Faith Hilll | Chat | — | - | —Skipped | — | — | — | Mar 3, 2026 | - |
| 32166498 | Allergic reaction concern | Pending | Normal | Eugene Koepp | — |  Miss Amber Hintz Sr. | Phone | damaged | - | —Skipped | — | — | — | Feb 24, 2026 | - |
| 77654810 | Refund not received | Solved | High | Eugene Koepp | — |  Leonard Waters-Howell | Chat | samplesappshipping | 5h | ○Sent, no reply | — | — | — | Feb 10, 2026 | - |
| 29916080 | Wrong shade sent | Closed | Low | Eugene Koepp | — | Julie Hodkiewicz | shade-matchbopiswholesale | 7h | ○Sent, no reply | — | — | — | Feb 6, 2026 | Feb 7, 2026 | |
| 96415716 | Klarna / Afterpay split issue | Closed | Normal | Eugene Koepp | — | Julie Hodkiewicz | Phone | — | 4h | ○Sent, no reply | — | — | — | Dec 25, 2025 | Dec 26, 2025 |
| 84070254 | Cancel order request | Solved | Low | Eugene Koepp | — |  Jacklyn Dare | sampleswholesale | 2d 7h | ○Sent, no reply | — | — | — | Dec 5, 2025 | - | |
| 96803680 | Where is my order? | Solved | Normal | Eugene Koepp | — |  Garth Dooley | influencershade-match | 3h | ○Sent, no reply | — | — | — | Nov 28, 2025 | - | |
| 76644668 | Gift card balance question | Pending | Normal | Eugene Koepp | — | Faith Hilll | Chat | shade-matchreturnsinfluencer | - | —Skipped | — | — | — | Nov 8, 2025 | - |
| 85462353 | Influencer code not working | Solved | Normal | Eugene Koepp | — | Garth Dooley | returnsshade-match | 4h | ○Sent, no reply | — | — | — | Nov 5, 2025 | - | |
| 33352002 | Birthday gift not received | Solved | Urgent | Eugene Koepp | — |  Mr. Skyla Trantow | Chat | — | 2h | ○Sent, no reply | — | — | — | Nov 4, 2025 | - |
| 63965488 | Wrong shade sent | Solved | Low | Eugene Koepp | — | Kip Schroeder IV | shade-matchwholesale | 14h | ○Sent, no reply | — | — | — | Nov 2, 2025 | - | |
| 77465848 | Address change after shipping | Open | Normal | Eugene Koepp | — | Mr. Skyla Trantow | Chat | shade-match | - | —Skipped | — | — | — | Oct 29, 2025 | - |
| 40561615 | Pro discount enrollment | Solved | Normal | Eugene Koepp | — | Ignatius Cummerata | refundinfluencershade-match | 5h | ⊘Not fired | — | — | — | Oct 28, 2025 | - | |
| 29399467 | Foundation match help | Pending | Normal | Eugene Koepp | — |  Yazmin Jast | fragrancesamplesdamaged | - | —Skipped | — | — | — | Oct 27, 2025 | - | |
| 32187805 | Missing samples in order | Solved | Normal | Eugene Koepp | — | Vilma Gusikowski | Chat | — | 22h | ○Sent, no reply | — | — | — | Oct 24, 2025 | - |
| 20986050 | Gift card balance question | Solved | Normal | Eugene Koepp | — | Kaela Friesen | Chat | fragranceapp | 3h | ●Responded | 5/5 | — | — | Oct 3, 2025 | - |
| 22757745 | Cancel order request | Solved | Low | Eugene Koepp | — |  Steve O'Conner | — | 15h | ○Sent, no reply | — | — | — | Sep 25, 2025 | - | |
| 97894076 | Missing samples in order | Solved | Normal | Eugene Koepp | — |  Chaz Renner | Chat | — | 16h | ○Sent, no reply | — | — | — | Sep 19, 2025 | - |
| 18873150 | Loyalty points not posting | Pending | Normal | Eugene Koepp | — |  Amely Pacocha | Social | refund | - | —Skipped | — | — | — | Sep 11, 2025 | - |
| 64269679 | Refund not received | Closed | Normal | Eugene Koepp | — | Kaela Friesen | Chat | shippingvip | 1d | ●Responded | 4/5 | — | — | Jul 31, 2025 | Aug 8, 2025 |
| 66338747 | Order arrived damaged | Closed | Normal | Eugene Koepp | — | Vilma Gusikowski | influencerapp | 8d 19h | ○Sent, no reply | — | — | — | Jul 26, 2025 | Aug 5, 2025 | |
| 64721523 | Missing samples in order | Solved | High | Eugene Koepp | — | Steve O'Conner | Chat | — | 2h | ○Sent, no reply | — | — | — | Jul 26, 2025 | - |
| 68829250 | BOPIS pickup not ready | Closed | Urgent | Eugene Koepp | — | Kip Schroeder IV | Phone | influencerbopisfragrance | 2h | ⊘Not fired | — | — | — | Jul 12, 2025 | Jul 19, 2025 |
| 32576673 | Wholesale order question | Solved | Normal | Eugene Koepp | — | Vilma Gusikowski | Chat | fragrance | 6h | ○Sent, no reply | — | — | — | Jul 11, 2025 | - |
| 31731917 | Restock alert for backorder | Open | Normal | Eugene Koepp | — | Vilma Gusikowski | Chat | — | - | —Skipped | — | — | — | Jun 11, 2025 | - |
| 52517830 | BOPIS order cancelled at store | Solved | Normal | Eugene Koepp | — | Miss Amber Hintz Sr. | vipfragrance | 6h | ○Sent, no reply | — | — | — | Jun 10, 2025 | - | |
| 55140672 | Question about product ingredients | Solved | Normal | Eugene Koepp | — | Jacklyn Dare | Chat | loyaltysamples | 5h | ○Sent, no reply | — | — | — | Jun 2, 2025 | - |
| 37099713 | Order arrived damaged | Solved | Normal | Eugene Koepp | — | Ignatius Cummerata | Chat | shipping | 2d 22h | ○Sent, no reply | — | — | — | May 30, 2025 | - |
| 63018777 | Discount code not working | Pending | Low | Eugene Koepp | — | Dr. Mandy McLaughlin | Chat | vipinfluencer | - | —Skipped | — | — | — | May 30, 2025 | - |
| 22127442 | Insider tier issue | Solved | Normal | Eugene Koepp | — |  Mr. Cade Senger | — | 1h | ○Sent, no reply | — | — | — | May 29, 2025 | - | |
| 38841259 | Missing samples in order | Closed | Normal | Eugene Koepp | — |  Katrina Johns | Chat | gift-cardvipinfluencer | 5h | ○Sent, no reply | — | — | — | May 29, 2025 | Jun 4, 2025 |
| 98157954 | Wholesale order question | Pending | Urgent | Eugene Koepp | — | Steve O'Conner | shade-matchrefundsamples | - | —Skipped | — | — | — | May 27, 2025 | - |