Berneice Heller
shirley_lubowitz@gmail.com
Showing 1 - 44 of 44
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 30042282 | Loyalty points not posting | Closed | Low | Berneice Heller | — |  Ignatius Cummerata | shippingapp | 5h | ○Sent, no reply | — | — | — | May 18, 2026 | May 25, 2026 | |
| 19317741 | Foundation match help | Solved | Normal | Berneice Heller | — |  Miss Amber Hintz Sr. | Chat | vipgift-cardloyalty | 3h | ●Responded | 4/11 | — | — | May 3, 2026 | - |
| 79038954 | App login problem | Solved | Normal | Berneice Heller | — |  Amely Pacocha | refundsamplesshade-match | 3d 19h | ●Responded | 3/5 | — | — | Apr 28, 2026 | - | |
| 30328085 | Insider tier issue | Solved | Normal | Berneice Heller | — |  Chaz Renner | returns | 5h | ●Responded | 5/5 | — | — | Apr 27, 2026 | - | |
| 20752633 | Missing items in shipment | Solved | Low | Berneice Heller | — |  Faith Hilll | bopiswholesalerefund | 1h | ○Sent, no reply | — | — | — | Apr 25, 2026 | - | |
| 27690638 | Wholesale order question | Pending | High | Berneice Heller | — |  Eula McKenzie | fragranceshade-match | - | —Skipped | — | — | — | Apr 22, 2026 | - | |
| 39148704 | App crashes at checkout | Solved | Normal | Berneice Heller | — |  Garth Dooley | Phone | influencer | 2h | ○Sent, no reply | — | — | — | Apr 9, 2026 | - |
| 86653483 | Return after 30-day window | Solved | Urgent | Berneice Heller | — |  Leonard Waters-Howell | Chat | returns | 8h | ○Sent, no reply | — | — | — | Apr 7, 2026 | - |
| 56110477 | App login problem | Closed | Low | Berneice Heller | — |  Lily Raynor | damaged | 22h | ○Sent, no reply | — | — | — | Apr 3, 2026 | Apr 9, 2026 | |
| 61427253 | Store experience feedback | Solved | Low | Berneice Heller | — |  Dr. Mandy McLaughlin | Phone | samplesshade-matchapp | 12h | ●Responded | 5/5 | — | — | Mar 18, 2026 | - |
| 43482774 | Discount code not working | Solved | Normal | Berneice Heller | — |  Mr. Eliza Gerhold IV | samplesloyaltybopis | 2h | ○Sent, no reply | — | — | — | Mar 17, 2026 | - | |
| 23696890 | Item authenticity concern | Solved | Low | Berneice Heller | — | Miss Amber Hintz Sr. | samples | 13h | ○Sent, no reply | — | — | — | Mar 11, 2026 | - | |
| 74244171 | Insider tier issue | Solved | Normal | Berneice Heller | — |  Julie Hodkiewicz | refund | 1d | ●Responded | 10/11 | — | — | Mar 4, 2026 | - | |
| 09542288 | BOPIS pickup not ready | Solved | Normal | Berneice Heller | — | Lily Raynor | wholesale | 3h | ●Responded | 4/5 | — | — | Feb 13, 2026 | - | |
| 35834157 | Restock alert for backorder | Solved | Low | Berneice Heller | — |  Oscar O'Hara | Phone | vip | 5h | ○Sent, no reply | — | — | — | Jan 29, 2026 | - |
| 00845020 | Insider tier issue | Closed | Low | Berneice Heller | — |  Darryl Jacobi | gift-cardrefund | 20h | ●Responded | 3/5 | — | — | Jan 20, 2026 | Jan 23, 2026 | |
| 35617437 | Where is my order? | Closed | Normal | Berneice Heller | — |  Vilma Gusikowski | shippingreturns | 2h | ○Sent, no reply | — | — | — | Jan 7, 2026 | Jan 8, 2026 | |
| 13568729 | Refund not received | Pending | Normal | Berneice Heller | — | Faith Hilll | refundshipping | - | —Skipped | — | — | — | Jan 2, 2026 | - | |
| 64616687 | Return after 30-day window | Solved | Normal | Berneice Heller | — | Darryl Jacobi | — | 1h | ●Responded | 5/5 | — | — | Dec 30, 2025 | - | |
| 14368871 | Wrong shade sent | Solved | Normal | Berneice Heller | — | Amely Pacocha | Phone | — | 3d 1h | ●Responded | 3/5 | — | — | Dec 13, 2025 | - |
| 55720537 | Order arrived damaged | Open | Normal | Berneice Heller | — | Garth Dooley | Chat | shade-match | - | —Skipped | — | — | — | Dec 12, 2025 | - |
| 73942221 | App crashes at checkout | Closed | Normal | Berneice Heller | — | Miss Amber Hintz Sr. | influencerfragrance | 7h | ○Sent, no reply | — | — | — | Dec 11, 2025 | Dec 18, 2025 | |
| 30174495 | Gift card balance question | Closed | Normal | Berneice Heller | — |  Kaela Friesen | Chat | refundfragrance | 16h | ○Sent, no reply | — | — | — | Dec 5, 2025 | Dec 8, 2025 |
| 28000844 | Store experience feedback | Closed | Normal | Berneice Heller | — |  Jacklyn Dare | fragrance | 2d 5h | ○Sent, no reply | — | — | — | Nov 10, 2025 | Nov 15, 2025 | |
| 83623135 | BOPIS pickup not ready | Solved | Normal | Berneice Heller | — | Eula McKenzie | fragrance | 6h | ⊘Not fired | — | — | — | Oct 31, 2025 | - | |
| 44087061 | Store experience feedback | Solved | Normal | Berneice Heller | — | Dr. Mandy McLaughlin | Chat | fragrancesamples | 1h | ○Sent, no reply | — | — | — | Oct 24, 2025 | - |
| 17875168 | Influencer code not working | Closed | High | Berneice Heller | — | Darryl Jacobi | wholesale | 5h | ●Responded | 5/5 | — | — | Oct 22, 2025 | Oct 29, 2025 | |
| 44163079 | Shipping cost question | Solved | Normal | Berneice Heller | — | Faith Hilll | Chat | vip | 19h | ●Responded | 5/5 | — | — | Oct 18, 2025 | - |
| 00057483 | Price match request | Solved | Normal | Berneice Heller | — |  Tommy Kuvalis | Chat | — | 5h | ●Responded | 5/5 | — | — | Oct 3, 2025 | - |
| 38774314 | App crashes at checkout | Closed | Normal | Berneice Heller | — | Tommy Kuvalis | — | 1d 1h | ●Responded | 7/11 | — | — | Sep 27, 2025 | Oct 3, 2025 | |
| 89315904 | Question about product ingredients | Solved | Low | Berneice Heller | — | Darryl Jacobi | Chat | wholesale | 1h | ○Sent, no reply | — | — | — | Sep 21, 2025 | - |
| 75393834 | Lost package follow-up | Solved | Normal | Berneice Heller | — |  Yazmin Jast | Chat | — | 10h | ●Responded | 5/5 | — | — | Sep 15, 2025 | - |
| 65105196 | BOPIS order cancelled at store | Solved | Normal | Berneice Heller | — |  Steve O'Conner | Chat | shippingfragranceshade-match | 2h | ●Responded | 5/5 | — | — | Sep 13, 2025 | - |
| 63247077 | Influencer code not working | Solved | Urgent | Berneice Heller | — | Kaela Friesen | Phone | — | 1h | ○Sent, no reply | — | — | — | Aug 29, 2025 | - |
| 51084567 | Restock alert for backorder | Solved | High | Berneice Heller | — | Oscar O'Hara | — | 12h | ○Sent, no reply | — | — | — | Aug 25, 2025 | - | |
| 68098041 | BOPIS order cancelled at store | Pending | Normal | Berneice Heller | — | Yazmin Jast | Social | influencerwholesale | - | —Skipped | — | — | — | Aug 22, 2025 | - |
| 74727721 | Refund not received | Closed | Low | Berneice Heller | — |  Kip Schroeder IV | returnsapp | 5h | ○Sent, no reply | — | — | — | Aug 10, 2025 | Aug 12, 2025 | |
| 80579546 | Missing items in shipment | Closed | Normal | Berneice Heller | — | Leonard Waters-Howell | loyalty | 4h | ○Sent, no reply | — | — | — | Aug 5, 2025 | Aug 6, 2025 | |
| 83953136 | Item authenticity concern | Solved | Urgent | Berneice Heller | — | Dr. Mandy McLaughlin | Chat | influencergift-card | 23h | ○Sent, no reply | — | — | — | Jul 25, 2025 | - |
| 21578802 | Order arrived damaged | Closed | Normal | Berneice Heller | — | Yazmin Jast | damaged | 15h | ○Sent, no reply | — | — | — | Jul 15, 2025 | Jul 19, 2025 | |
| 55052807 | Foundation match help | Solved | Normal | Berneice Heller | — | Darryl Jacobi | refund | 6h | ○Sent, no reply | — | — | — | Jul 8, 2025 | - | |
| 75038367 | Refund not received | Closed | Urgent | Berneice Heller | — |  Katrina Johns | Chat | damagedsamplesfragrance | 1h | ○Sent, no reply | — | — | — | Jun 24, 2025 | Jun 25, 2025 |
| 61191233 | Discount code not working | Closed | Urgent | Berneice Heller | — | Mr. Eliza Gerhold IV | shippingreturnsgift-card | 11h | ○Sent, no reply | — | — | — | Jun 20, 2025 | Jun 22, 2025 | |
| 32083040 | Birthday gift not received | Closed | Normal | Berneice Heller | — | Julie Hodkiewicz | — | 6h | ●Responded | 4/5 | — | — | Jun 18, 2025 | Jun 21, 2025 |