Berneice Heller
shirley_lubowitz@gmail.com
Showing 1 - 16 of 16
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/11 | Quality of CS team has dropped. Used to be great. | 19317741Foundation match help | Berneice Heller |  Miss Amber Hintz Sr. | May 5, 2026, 6:06 AM |
| 3/5 | Multiple screens, multiple agents. Could have been a one-click thing. | 79038954App login problem | Berneice Heller |  Amely Pacocha | May 3, 2026, 3:50 PM |
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 30328085Insider tier issue | Berneice Heller |  Chaz Renner | Apr 28, 2026, 5:11 PM |
| 5/5 | Got my Klarna split sorted out in two messages. So easy. | 61427253Store experience feedback | Berneice Heller |  Dr. Mandy McLaughlin | Mar 19, 2026, 6:41 PM |
| 10/11 | The selection, the service, the app — all top tier. | 74244171Insider tier issue | Berneice Heller |  Julie Hodkiewicz | Mar 6, 2026, 12:41 AM |
| 4/5 | Resolved fine. The first agent transferred me but the second one nailed it. | 09542288BOPIS pickup not ready | Berneice Heller |  Lily Raynor | Feb 14, 2026, 9:53 AM |
| 3/5 | Got there. Took a full week which was longer than I'd expect for a missing item. | 00845020Insider tier issue | Berneice Heller |  Darryl Jacobi | Jan 22, 2026, 10:30 AM |
| 5/5 | Lightning fast response, fixed my Insider points balance in one message. | 64616687Return after 30-day window | Berneice Heller | Darryl Jacobi | Jan 1, 2026, 1:01 PM |
| 3/5 | Onboarding was fine. Not memorable in either direction. | 14368871Wrong shade sent | Berneice Heller | Amely Pacocha | Dec 17, 2025, 12:38 AM |
| 5/5 | Improve the BOPIS experience in stores. | 17875168Influencer code not working | Berneice Heller | Darryl Jacobi | Oct 24, 2025, 7:34 AM |
| 5/5 | Color match through the app worked perfectly. Foundation is spot on. | 44163079Shipping cost question | Berneice Heller |  Faith Hilll | Oct 21, 2025, 2:17 AM |
| 5/5 | I want a true virtual Beauty Advisor consultation built in. | 00057483Price match request | Berneice Heller |  Tommy Kuvalis | Oct 5, 2025, 8:49 AM |
| 7/11 | Decent enough. The app has bugs sometimes. | 38774314App crashes at checkout | Berneice Heller | Tommy Kuvalis | Sep 29, 2025, 12:00 AM |
| 5/5 | Color match through the app worked perfectly. Foundation is spot on. | 75393834Lost package follow-up | Berneice Heller |  Yazmin Jast | Sep 17, 2025, 11:51 PM |
| 5/5 | Got my points credited back for an order I had to cancel. Super easy. | 65105196BOPIS order cancelled at store | Berneice Heller |  Steve O'Conner | Sep 14, 2025, 9:20 PM |
| 4/5 | Smooth signup. The intro samples took a week to arrive but they were great. | 32083040Birthday gift not received | Berneice Heller | Julie Hodkiewicz | Jun 19, 2025, 4:02 PM |