Marilou Luettgen
ethel.walker83@gmail.com
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 35658671 | Store experience feedback | Pending | Low | Marilou Luettgen | — |  Eula McKenzie | loyaltyinfluencer | - | —Skipped | — | — | — | May 22, 2026 | - | |
| 19491603 | BOPIS order cancelled at store | Solved | Low | Marilou Luettgen | — |  Oscar O'Hara | Social | fragranceshade-match | 3h | ⊘Not fired | — | — | — | May 17, 2026 | - |
| 35880553 | Gift card balance question | Open | Normal | Marilou Luettgen | — | Oscar O'Hara | bopis | - | —Skipped | — | — | — | May 8, 2026 | - | |
| 68504049 | Loyalty points not posting | Solved | Normal | Marilou Luettgen | — |  Amely Pacocha | returnsloyalty | 1d 1h | ○Sent, no reply | — | — | — | May 3, 2026 | - | |
| 63407512 | Question about product ingredients | Solved | Normal | Marilou Luettgen | — | Oscar O'Hara | — | 8h | ○Sent, no reply | — | — | — | Apr 30, 2026 | - | |
| 53195422 | Gift card balance question | Solved | Normal | Marilou Luettgen | — | Eula McKenzie | Phone | appbopis | 5h | ●Responded | 4/5 | — | — | Apr 24, 2026 | - |
| 96264885 | Pro discount enrollment | Pending | Low | Marilou Luettgen | — |  Julie Hodkiewicz | Chat | refund | - | —Skipped | — | — | — | Apr 24, 2026 | - |
| 86944153 | Cancel subscription / Auto-replenish | Solved | Urgent | Marilou Luettgen | — |  Garth Dooley | — | 5h | ○Sent, no reply | — | — | — | Apr 20, 2026 | - | |
| 92315386 | Store experience feedback | Closed | Low | Marilou Luettgen | — |  Chaz Renner | Social | refunddamaged | 2h | ⊘Not fired | — | — | — | Apr 15, 2026 | Apr 16, 2026 |
| 40288555 | Address change after shipping | Closed | Normal | Marilou Luettgen | — | Amely Pacocha | Chat | wholesaledamaged | 1h | ●Responded | 9/11 | — | — | Apr 3, 2026 | Apr 8, 2026 |
| 41036831 | App crashes at checkout | Solved | Normal | Marilou Luettgen | — |  Faith Hilll | Chat | loyaltyshippingsamples | 8h | ●Responded | 4/5 | — | — | Mar 30, 2026 | - |
| 98765716 | Store experience feedback | Closed | High | Marilou Luettgen | — |  Ignatius Cummerata | Chat | — | 19h | ●Responded | 4/5 | — | — | Mar 28, 2026 | Apr 4, 2026 |
| 68955438 | Address change after shipping | Closed | Normal | Marilou Luettgen | — |  Mr. Skyla Trantow | influencerfragrance | 11h | ○Sent, no reply | — | — | — | Mar 26, 2026 | Mar 30, 2026 | |
| 54459241 | Insider tier issue | Closed | Normal | Marilou Luettgen | — | Garth Dooley | shade-match | 9h | ○Sent, no reply | — | — | — | Mar 19, 2026 | Mar 24, 2026 | |
| 38477611 | Item authenticity concern | Solved | Normal | Marilou Luettgen | — |  Tommy Kuvalis | fragranceappshade-match | 6h | ○Sent, no reply | — | — | — | Mar 3, 2026 | - | |
| 05584333 | Price match request | Solved | Normal | Marilou Luettgen | — | Chaz Renner | shade-match | 2d 10h | ●Responded | 4/5 | — | — | Feb 27, 2026 | - | |
| 29832466 | Refund not received | Pending | Urgent | Marilou Luettgen | — | Amely Pacocha | Chat | refundvip | - | —Skipped | — | — | — | Feb 17, 2026 | - |
| 04675913 | Lost package follow-up | Closed | High | Marilou Luettgen | — | Faith Hilll | wholesale | 1d 1h | ●Responded | 3/5 | — | — | Feb 11, 2026 | Feb 18, 2026 | |
| 34050635 | Discount code not working | Open | Normal | Marilou Luettgen | — | Chaz Renner | bopis | - | —Skipped | — | — | — | Feb 5, 2026 | - | |
| 37424481 | Gift card balance question | Solved | Normal | Marilou Luettgen | — | Ignatius Cummerata | returnsapprefund | 3h | ○Sent, no reply | — | — | — | Feb 3, 2026 | - | |
| 53532129 | Insider tier issue | Solved | Normal | Marilou Luettgen | — |  Jacklyn Dare | samplesreturns | 5h | ○Sent, no reply | — | — | — | Jan 31, 2026 | - | |
| 20436316 | Item authenticity concern | Solved | Normal | Marilou Luettgen | — | Faith Hilll | — | 19h | ○Sent, no reply | — | — | — | Jan 30, 2026 | - | |
| 64370716 | Missing samples in order | Pending | Normal | Marilou Luettgen | — |  Lily Raynor | vip | - | —Skipped | — | — | — | Jan 14, 2026 | - | |
| 99309825 | Wrong shade sent | Solved | Normal | Marilou Luettgen | — | Julie Hodkiewicz | — | 4h | ⊘Not fired | — | — | — | Jan 1, 2026 | - | |
| 59574841 | Where is my order? | Closed | Normal | Marilou Luettgen | — |  Katrina Johns | Social | fragrance | 6h | ⊘Not fired | — | — | — | Dec 22, 2025 | Dec 25, 2025 |
| 02386169 | Wrong shade sent | Solved | High | Marilou Luettgen | — | Katrina Johns | — | 4h | ⊘Not fired | — | — | — | Dec 18, 2025 | - | |
| 22911719 | Where is my order? | Solved | Normal | Marilou Luettgen | — |  Darryl Jacobi | Chat | influencerdamaged | 6h | ●Responded | 3/5 | — | — | Dec 16, 2025 | - |
| 55051367 | Cancel subscription / Auto-replenish | Closed | Low | Marilou Luettgen | — |  Steve O'Conner | Chat | — | 22h | ○Sent, no reply | — | — | — | Dec 10, 2025 | Dec 13, 2025 |
| 01300227 | App login problem | Solved | Urgent | Marilou Luettgen | — | Eula McKenzie | appbopisreturns | 4h | ●Responded | 5/5 | — | — | Dec 9, 2025 | - | |
| 89060994 | Shipping cost question | Solved | Normal | Marilou Luettgen | — |  Mr. Eliza Gerhold IV | shade-matchloyaltyrefund | 20h | ●Responded | 5/5 | — | — | Nov 29, 2025 | - | |
| 83110529 | Klarna / Afterpay split issue | Closed | Urgent | Marilou Luettgen | — | Mr. Skyla Trantow | — | 15h | ⊘Not fired | — | — | — | Nov 26, 2025 | Nov 29, 2025 | |
| 54861694 | Cancel order request | Pending | Low | Marilou Luettgen | — | Oscar O'Hara | Chat | shade-match | - | —Skipped | — | — | — | Nov 20, 2025 | - |
| 91594685 | Influencer code not working | Solved | Normal | Marilou Luettgen | — | Ignatius Cummerata | wholesale | 2d 20h | ⊘Not fired | — | — | — | Nov 8, 2025 | - | |
| 42972737 | Wrong shade sent | Open | Low | Marilou Luettgen | — |  Mr. Lonie Hudson | Chat | — | - | —Skipped | — | — | — | Nov 6, 2025 | - |
| 85850904 | Allergic reaction concern | Solved | Normal | Marilou Luettgen | — |  Kaela Friesen | wholesaleapp | 1h | ○Sent, no reply | — | — | — | Nov 2, 2025 | - | |
| 82913651 | Restock alert for backorder | Pending | Normal | Marilou Luettgen | — | Julie Hodkiewicz | shippingshade-match | - | —Skipped | — | — | — | Nov 2, 2025 | - | |
| 33958682 | Allergic reaction concern | Solved | Normal | Marilou Luettgen | — |  Yazmin Jast | Phone | samplesdamaged | 6h | ○Sent, no reply | — | — | — | Oct 25, 2025 | - |
| 58572321 | Missing samples in order | Solved | Normal | Marilou Luettgen | — | Eula McKenzie | — | 20h | ●Responded | 1/5 | — | — | Oct 15, 2025 | - | |
| 30652539 | Price match request | Closed | Low | Marilou Luettgen | — | Jacklyn Dare | app | 2h | ○Sent, no reply | — | — | — | Oct 10, 2025 | Oct 17, 2025 | |
| 69505474 | Shipping cost question | Closed | Low | Marilou Luettgen | — |  Vilma Gusikowski | Chat | bopis | 2d 6h | ○Sent, no reply | — | — | — | Oct 2, 2025 | Oct 8, 2025 |
| 32176535 | Shipping cost question | Solved | High | Marilou Luettgen | — |  Mr. Cade Senger | fragranceapp | 3h | ○Sent, no reply | — | — | — | Oct 1, 2025 | - | |
| 74383272 | Wrong shade sent | Solved | Normal | Marilou Luettgen | — | Vilma Gusikowski | — | 2d 12h | ●Responded | 4/5 | — | — | Sep 22, 2025 | - | |
| 40177497 | Price match request | Closed | Low | Marilou Luettgen | — | Yazmin Jast | samples | 4h | ●Responded | 5/5 | — | — | Aug 26, 2025 | Aug 30, 2025 | |
| 66199656 | Restock alert for backorder | Solved | Normal | Marilou Luettgen | — | Faith Hilll | — | 5h | ○Sent, no reply | — | — | — | Jul 23, 2025 | - | |
| 15174009 | Order arrived damaged | Closed | Normal | Marilou Luettgen | — |  Leonard Waters-Howell | — | 3d 17h | ○Sent, no reply | — | — | — | Jul 15, 2025 | Jul 22, 2025 | |
| 85874080 | Return after 30-day window | Closed | Low | Marilou Luettgen | — | Vilma Gusikowski | Chat | shade-matchdamagedwholesale | 1h | ●Responded | 5/5 | — | — | Jul 15, 2025 | Jul 21, 2025 |
| 39472841 | Question about product ingredients | Closed | Low | Marilou Luettgen | — | Yazmin Jast | — | 3d 13h | ●Responded | 1/5 | — | — | Jul 11, 2025 | Jul 19, 2025 | |
| 98313472 | Price match request | Solved | High | Marilou Luettgen | — | Darryl Jacobi | — | 1d 15h | ●Responded | 3/5 | — | — | Jul 2, 2025 | - | |
| 54581609 | Where is my order? | Pending | Normal | Marilou Luettgen | — | Kaela Friesen | Phone | fragrancereturns | - | —Skipped | — | — | — | Jun 23, 2025 | - |
| 14811291 | Wrong shade sent | Solved | High | Marilou Luettgen | — | Steve O'Conner | Chat | — | 4h | ○Sent, no reply | — | — | — | Jun 21, 2025 | - |