Melanie Schmidt II
allison41@gmail.com
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 48961629 | Allergic reaction concern | Solved | Normal | Melanie Schmidt II | — |  Eula McKenzie | refundloyaltysamples | 2h | ●Responded | 3/5 | — | — | May 22, 2026 | - | |
| 01645594 | Wrong shade sent | Solved | Normal | Melanie Schmidt II | — |  Yazmin Jast | — | 1h | ●Responded | 10/11 | — | — | May 13, 2026 | - | |
| 17435026 | Lost package follow-up | Open | High | Melanie Schmidt II | — |  Faith Hilll | Chat | samples | - | —Skipped | — | — | — | May 12, 2026 | - |
| 10669305 | Loyalty points not posting | Solved | Normal | Melanie Schmidt II | — |  Leonard Waters-Howell | damagedsamplesfragrance | 17h | ●Responded | 5/5 | — | — | May 12, 2026 | - | |
| 54645103 | Restock alert for backorder | Solved | Low | Melanie Schmidt II | — |  Mr. Lonie Hudson | Chat | — | 16h | ○Sent, no reply | — | — | — | May 8, 2026 | - |
| 74123856 | Address change after shipping | Solved | Normal | Melanie Schmidt II | — | Leonard Waters-Howell | Chat | refundapp | 5h | ●Responded | 3/5 | — | — | Apr 29, 2026 | - |
| 50517752 | Insider tier issue | Solved | Normal | Melanie Schmidt II | — |  Julie Hodkiewicz | — | 23h | ○Sent, no reply | — | — | — | Apr 28, 2026 | - | |
| 49579250 | Discount code not working | Closed | Normal | Melanie Schmidt II | — | Mr. Lonie Hudson | — | 4h | ○Sent, no reply | — | — | — | Apr 6, 2026 | Apr 13, 2026 | |
| 79757409 | Restock alert for backorder | Solved | Normal | Melanie Schmidt II | — |  Garth Dooley | — | 3h | ●Responded | 9/11 | — | — | Apr 1, 2026 | - | |
| 09374627 | Pro discount enrollment | Pending | High | Melanie Schmidt II | — |  Kaela Friesen | Phone | returnsshade-matchloyalty | - | —Skipped | — | — | — | Mar 29, 2026 | - |
| 81830316 | Discount code not working | Closed | Normal | Melanie Schmidt II | — |  Darryl Jacobi | — | 2h | ○Sent, no reply | — | — | — | Mar 25, 2026 | Apr 1, 2026 | |
| 13754802 | Klarna / Afterpay split issue | Pending | Normal | Melanie Schmidt II | — | Darryl Jacobi | Chat | — | - | —Skipped | — | — | — | Mar 14, 2026 | - |
| 20622407 | Shipping cost question | Solved | Normal | Melanie Schmidt II | — | Leonard Waters-Howell | loyaltyinfluencervip | 6h | ○Sent, no reply | — | — | — | Mar 9, 2026 | - | |
| 87079840 | BOPIS pickup not ready | Pending | High | Melanie Schmidt II | — |  Oscar O'Hara | vip | - | —Skipped | — | — | — | Mar 6, 2026 | - | |
| 96327497 | Order arrived damaged | Solved | High | Melanie Schmidt II | — | Eula McKenzie | Phone | — | 6h | ●Responded | 9/11 | — | — | Feb 27, 2026 | - |
| 10810001 | Wrong shade sent | Solved | Normal | Melanie Schmidt II | — |  Steve O'Conner | samplesdamaged | 3h | ●Responded | 5/5 | — | — | Feb 25, 2026 | - | |
| 77285258 | Missing items in shipment | Closed | Normal | Melanie Schmidt II | — | Kaela Friesen | — | 11h | ○Sent, no reply | — | — | — | Feb 4, 2026 | Feb 10, 2026 | |
| 09247321 | Birthday gift not received | Solved | Normal | Melanie Schmidt II | — | Leonard Waters-Howell | Phone | — | 7d 18h | ○Sent, no reply | — | — | — | Jan 30, 2026 | - |
| 65916105 | App crashes at checkout | Closed | Normal | Melanie Schmidt II | — |  Dr. Mandy McLaughlin | samplesbopis | 4h | ○Sent, no reply | — | — | — | Jan 16, 2026 | Jan 21, 2026 | |
| 92260530 | Klarna / Afterpay split issue | Pending | Low | Melanie Schmidt II | — |  Amely Pacocha | damagedshade-match | - | —Skipped | — | — | — | Jan 12, 2026 | - | |
| 41108918 | Pro discount enrollment | Closed | Normal | Melanie Schmidt II | — | Faith Hilll | Chat | vipsamplesdamaged | 13h | ○Sent, no reply | — | — | — | Jan 2, 2026 | Jan 8, 2026 |
| 44087289 | Insider tier issue | Solved | Normal | Melanie Schmidt II | — | Darryl Jacobi | shade-matchvipbopis | 5h | ○Sent, no reply | — | — | — | Jan 2, 2026 | - | |
| 10140051 | Address change after shipping | Solved | Normal | Melanie Schmidt II | — | Dr. Mandy McLaughlin | Chat | damaged | 1d 12h | ○Sent, no reply | — | — | — | Dec 25, 2025 | - |
| 40313167 | Foundation match help | Solved | High | Melanie Schmidt II | — |  Mr. Cade Senger | — | 5d 9h | ●Responded | 3/5 | — | — | Dec 1, 2025 | - | |
| 01174952 | Insider tier issue | Open | High | Melanie Schmidt II | — |  Lily Raynor | shade-matchrefund | - | —Skipped | — | — | — | Nov 28, 2025 | - | |
| 35775728 | Foundation match help | Solved | Normal | Melanie Schmidt II | — |  Mr. Eliza Gerhold IV | Chat | gift-card | 4h | ●Responded | 2/5 | — | — | Nov 22, 2025 | - |
| 32533565 | Missing items in shipment | Solved | High | Melanie Schmidt II | — |  Tommy Kuvalis | vipgift-card | 4h | ○Sent, no reply | — | — | — | Nov 21, 2025 | - | |
| 58577610 | Question about product ingredients | Pending | High | Melanie Schmidt II | — | Steve O'Conner | bopisloyaltywholesale | - | —Skipped | — | — | — | Nov 20, 2025 | - | |
| 27017965 | Cancel order request | Solved | High | Melanie Schmidt II | — | Amely Pacocha | — | 6h | ○Sent, no reply | — | — | — | Nov 6, 2025 | - | |
| 44581095 | Restock alert for backorder | Pending | Low | Melanie Schmidt II | — | Faith Hilll | damagedrefund | - | —Skipped | — | — | — | Nov 6, 2025 | - | |
| 12778972 | Store experience feedback | Closed | Normal | Melanie Schmidt II | — | Garth Dooley | gift-cardsamples | 3h | ○Sent, no reply | — | — | — | Oct 29, 2025 | Nov 3, 2025 | |
| 02759908 | Pro discount enrollment | Solved | Normal | Melanie Schmidt II | — | Tommy Kuvalis | Chat | returns | 12h | ●Responded | 5/5 | — | — | Oct 22, 2025 | - |
| 26077329 | Missing items in shipment | Solved | Normal | Melanie Schmidt II | — | Lily Raynor | Phone | — | 4h | ○Sent, no reply | — | — | — | Oct 18, 2025 | - |
| 49755285 | Return after 30-day window | Closed | Normal | Melanie Schmidt II | — | Darryl Jacobi | Chat | returnsrefund | 19h | ○Sent, no reply | — | — | — | Oct 4, 2025 | Oct 8, 2025 |
| 40720682 | Question about product ingredients | Pending | High | Melanie Schmidt II | — | Tommy Kuvalis | loyaltybopis | - | —Skipped | — | — | — | Oct 1, 2025 | - | |
| 98100413 | Refund not received | Closed | Low | Melanie Schmidt II | — |  Kip Schroeder IV | vip | 9h | ○Sent, no reply | — | — | — | Sep 27, 2025 | Oct 3, 2025 | |
| 05293347 | Cancel order request | Closed | High | Melanie Schmidt II | — |  Chaz Renner | shippingsamples | 3h | ○Sent, no reply | — | — | — | Sep 14, 2025 | Sep 20, 2025 | |
| 73464480 | Gift card balance question | Solved | Urgent | Melanie Schmidt II | — |  Miss Amber Hintz Sr. | Chat | — | 5h | ⊘Not fired | — | — | — | Sep 8, 2025 | - |
| 53349278 | Item authenticity concern | Solved | Normal | Melanie Schmidt II | — |  Jacklyn Dare | app | 13h | ○Sent, no reply | — | — | — | Aug 28, 2025 | - | |
| 28862602 | Wholesale order question | Solved | Normal | Melanie Schmidt II | — | Tommy Kuvalis | Chat | influencerloyaltywholesale | 3h | ●Responded | 5/5 | — | — | Aug 27, 2025 | - |
| 88799604 | Insider tier issue | Closed | Normal | Melanie Schmidt II | — | Yazmin Jast | appfragrancevip | 17h | ○Sent, no reply | — | — | — | Aug 23, 2025 | Aug 31, 2025 | |
| 69345749 | Allergic reaction concern | Open | Normal | Melanie Schmidt II | — | Dr. Mandy McLaughlin | Chat | shippingfragranceloyalty | - | —Skipped | — | — | — | Aug 11, 2025 | - |
| 55699084 | Foundation match help | Solved | Normal | Melanie Schmidt II | — |  Ignatius Cummerata | Chat | samples | 3h | ●Responded | 5/5 | — | — | Aug 1, 2025 | - |
| 22475395 | Allergic reaction concern | Closed | Normal | Melanie Schmidt II | — | Dr. Mandy McLaughlin | refundvip | 5h | ●Responded | 4/5 | — | — | Jul 31, 2025 | Aug 6, 2025 | |
| 93705261 | Foundation match help | Solved | Normal | Melanie Schmidt II | — | Faith Hilll | — | 4h | ●Responded | 3/5 | — | — | Jul 26, 2025 | - | |
| 17756107 | Wholesale order question | Solved | High | Melanie Schmidt II | — | Jacklyn Dare | bopis | 15h | ○Sent, no reply | — | — | — | Jul 25, 2025 | - | |
| 89323333 | Foundation match help | Closed | Normal | Melanie Schmidt II | — | Jacklyn Dare | Chat | — | 12h | ○Sent, no reply | — | — | — | Jul 10, 2025 | Jul 13, 2025 |
| 94589267 | Wrong shade sent | Closed | Normal | Melanie Schmidt II | — | Chaz Renner | shade-matchbopiswholesale | 11h | ⊘Not fired | — | — | — | Jul 10, 2025 | Jul 15, 2025 | |
| 43267186 | App login problem | Solved | Normal | Melanie Schmidt II | — | Leonard Waters-Howell | Social | shade-match | 2h | ⊘Not fired | — | — | — | Jul 6, 2025 | - |
| 30750935 | Where is my order? | Solved | Normal | Melanie Schmidt II | — | Lily Raynor | Chat | fragrancedamaged | 4h | ⊘Not fired | — | — | — | Jul 2, 2025 | - |