Charlie Kling
william_bergnaum@gmail.com
Showing 1 - 44 of 44
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 97976204 | Item authenticity concern | Closed | Low | Charlie Kling | — |  Dr. Mandy McLaughlin | Phone | samplesreturns | 6h | ●Responded | 9/11 | — | — | May 21, 2026 | May 28, 2026 |
| 63484851 | Allergic reaction concern | Solved | High | Charlie Kling | — |  Eula McKenzie | Chat | loyaltyshade-matchrefund | 2h | ○Sent, no reply | — | — | — | May 21, 2026 | - |
| 95053552 | Discount code not working | Solved | Urgent | Charlie Kling | — |  Mr. Skyla Trantow | Phone | samplesreturns | 1d 17h | ○Sent, no reply | — | — | — | May 19, 2026 | - |
| 33804339 | Cancel subscription / Auto-replenish | Closed | Normal | Charlie Kling | — |  Darryl Jacobi | Phone | — | 1d | ●Responded | 5/5 | — | — | May 15, 2026 | May 20, 2026 |
| 86725127 | Price match request | Solved | Low | Charlie Kling | — |  Mr. Eliza Gerhold IV | wholesalebopis | 1h | ○Sent, no reply | — | — | — | May 8, 2026 | - | |
| 45297215 | Item authenticity concern | Solved | Normal | Charlie Kling | — |  Amely Pacocha | Chat | — | 4h | ○Sent, no reply | — | — | — | May 7, 2026 | - |
| 90165297 | Loyalty points not posting | Closed | Normal | Charlie Kling | — |  Lily Raynor | Chat | refundfragrance | 8h | ●Responded | 4/5 | — | — | May 7, 2026 | May 9, 2026 |
| 45252573 | Missing items in shipment | Closed | Low | Charlie Kling | — |  Vilma Gusikowski | loyaltyshade-matchreturns | 1h | ○Sent, no reply | — | — | — | May 6, 2026 | May 13, 2026 | |
| 16137611 | Wholesale order question | Pending | Normal | Charlie Kling | — |  Miss Amber Hintz Sr. | Chat | damaged | - | —Skipped | — | — | — | Apr 30, 2026 | - |
| 48891538 | Restock alert for backorder | Solved | High | Charlie Kling | — |  Garth Dooley | Chat | shade-match | 5h | ○Sent, no reply | — | — | — | Apr 27, 2026 | - |
| 55047209 | Cancel order request | Solved | Urgent | Charlie Kling | — | Vilma Gusikowski | vip | 21h | ●Responded | 5/5 | — | — | Apr 1, 2026 | - | |
| 76285793 | Address change after shipping | Pending | Normal | Charlie Kling | — |  Katrina Johns | Phone | loyaltydamaged | - | —Skipped | — | — | — | Mar 20, 2026 | - |
| 67967702 | BOPIS pickup not ready | Solved | Normal | Charlie Kling | — |  Mr. Cade Senger | Chat | appfragrance | 8h | ⊘Not fired | — | — | — | Mar 19, 2026 | - |
| 27361754 | Return after 30-day window | Closed | Normal | Charlie Kling | — |  Chaz Renner | Chat | — | 4h | ○Sent, no reply | — | — | — | Feb 25, 2026 | Feb 26, 2026 |
| 29902304 | Birthday gift not received | Solved | Normal | Charlie Kling | — | Amely Pacocha | app | 1h | ○Sent, no reply | — | — | — | Jan 21, 2026 | - | |
| 57746115 | Shipping cost question | Solved | Normal | Charlie Kling | — |  Julie Hodkiewicz | — | 6h | ○Sent, no reply | — | — | — | Dec 29, 2025 | - | |
| 85714329 | Return after 30-day window | Closed | Low | Charlie Kling | — |  Kaela Friesen | Chat | — | 7h | ●Responded | 5/5 | — | — | Dec 21, 2025 | Dec 27, 2025 |
| 06714711 | Store experience feedback | Closed | Normal | Charlie Kling | — | Chaz Renner | Chat | app | 5h | ●Responded | 1/5 | — | — | Dec 4, 2025 | Dec 6, 2025 |
| 21294582 | BOPIS pickup not ready | Solved | Normal | Charlie Kling | — |  Ignatius Cummerata | Chat | influencergift-cardvip | 18h | ○Sent, no reply | — | — | — | Dec 1, 2025 | - |
| 92711059 | Restock alert for backorder | Open | Normal | Charlie Kling | — |  Tommy Kuvalis | refund | - | —Skipped | — | — | — | Nov 26, 2025 | - | |
| 06881222 | Shipping cost question | Solved | Normal | Charlie Kling | — | Eula McKenzie | returns | 23h | ○Sent, no reply | — | — | — | Nov 21, 2025 | - | |
| 46232690 | Item authenticity concern | Closed | High | Charlie Kling | — | Mr. Eliza Gerhold IV | Phone | — | 1h | ○Sent, no reply | — | — | — | Nov 8, 2025 | Nov 12, 2025 |
| 34243499 | Refund not received | Solved | Low | Charlie Kling | — | Dr. Mandy McLaughlin | fragrancebopis | 4h | ○Sent, no reply | — | — | — | Oct 28, 2025 | - | |
| 55990402 | Wholesale order question | Open | Normal | Charlie Kling | — | Mr. Cade Senger | viployalty | - | —Skipped | — | — | — | Oct 26, 2025 | - | |
| 35859007 | Address change after shipping | Solved | Normal | Charlie Kling | — | Chaz Renner | Chat | — | 10h | ○Sent, no reply | — | — | — | Oct 12, 2025 | - |
| 85103016 | Item authenticity concern | Solved | Normal | Charlie Kling | — | Kaela Friesen | Chat | influencer | 16h | ⊘Not fired | — | — | — | Oct 1, 2025 | - |
| 07129039 | App crashes at checkout | Solved | Normal | Charlie Kling | — |  Jacklyn Dare | app | 5h | ●Responded | 5/5 | — | — | Sep 25, 2025 | - | |
| 94051118 | Wrong shade sent | Closed | Normal | Charlie Kling | — |  Faith Hilll | Chat | loyaltyrefund | 4h | ○Sent, no reply | — | — | — | Sep 22, 2025 | Sep 29, 2025 |
| 70182651 | BOPIS pickup not ready | Solved | Low | Charlie Kling | — | Julie Hodkiewicz | influencershade-match | 5d 20h | ○Sent, no reply | — | — | — | Sep 20, 2025 | - | |
| 42391509 | App crashes at checkout | Solved | High | Charlie Kling | — |  Kip Schroeder IV | gift-card | 1h | ●Responded | 5/5 | — | — | Sep 8, 2025 | - | |
| 04819917 | Loyalty points not posting | Pending | High | Charlie Kling | — | Lily Raynor | app | - | —Skipped | — | — | — | Sep 6, 2025 | - | |
| 67488929 | Influencer code not working | Solved | Low | Charlie Kling | — | Vilma Gusikowski | appdamaged | 22h | ⊘Not fired | — | — | — | Aug 13, 2025 | - | |
| 00784312 | Cancel order request | Solved | Urgent | Charlie Kling | — |  Oscar O'Hara | Chat | influencerloyaltyvip | 6h | ○Sent, no reply | — | — | — | Aug 7, 2025 | - |
| 32310291 | BOPIS pickup not ready | Solved | Low | Charlie Kling | — | Darryl Jacobi | — | 10h | ○Sent, no reply | — | — | — | Jul 15, 2025 | - | |
| 28146452 | Return after 30-day window | Solved | High | Charlie Kling | — | Vilma Gusikowski | Chat | — | 3d 5h | ●Responded | 2/5 | — | — | Jul 13, 2025 | - |
| 21063689 | Price match request | Solved | Normal | Charlie Kling | — |  Yazmin Jast | Chat | — | 3h | ●Responded | 5/5 | — | — | Jul 3, 2025 | - |
| 31526155 | BOPIS order cancelled at store | Closed | Normal | Charlie Kling | — | Mr. Eliza Gerhold IV | Social | — | 18h | ⊘Not fired | — | — | — | Jun 27, 2025 | Jun 30, 2025 |
| 82816319 | Foundation match help | Closed | High | Charlie Kling | — | Tommy Kuvalis | Chat | loyaltyrefundgift-card | 2d 14h | ⊘Not fired | — | — | — | Jun 24, 2025 | Jul 3, 2025 |
| 37417260 | Missing samples in order | Solved | Normal | Charlie Kling | — | Mr. Eliza Gerhold IV | Chat | — | 6h | ○Sent, no reply | — | — | — | Jun 19, 2025 | - |
| 64124370 | Missing samples in order | Closed | Urgent | Charlie Kling | — | Kip Schroeder IV | shippinggift-card | 18h | ○Sent, no reply | — | — | — | Jun 16, 2025 | Jun 20, 2025 | |
| 60735048 | BOPIS order cancelled at store | Solved | Normal | Charlie Kling | — | Eula McKenzie | gift-cardappdamaged | 6h | ○Sent, no reply | — | — | — | Jun 13, 2025 | - | |
| 10480503 | Loyalty points not posting | Solved | Normal | Charlie Kling | — | Kip Schroeder IV | loyaltyfragrance | 2h | ○Sent, no reply | — | — | — | Jun 10, 2025 | - | |
| 13715227 | Address change after shipping | Solved | Normal | Charlie Kling | — | Mr. Cade Senger | Chat | shade-matchbopisreturns | 4h | ○Sent, no reply | — | — | — | Jun 6, 2025 | - |
| 52443654 | Klarna / Afterpay split issue | Closed | Normal | Charlie Kling | — | Darryl Jacobi | Chat | — | 3h | ○Sent, no reply | — | — | — | May 23, 2025 | May 25, 2025 |