Charlie Kling
william_bergnaum@gmail.com
Showing 1 - 10 of 10
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 9/11 | Would recommend in a heartbeat. The samples program alone is worth signing up for. | 97976204Item authenticity concern | Charlie Kling |  Dr. Mandy McLaughlin | May 23, 2026, 11:56 AM |
| 5/5 | Got my missing samples shipped out the same day. Thank you! | 33804339Cancel subscription / Auto-replenish | Charlie Kling |  Darryl Jacobi | May 18, 2026, 11:29 AM |
| 4/5 | Resolved my question, just wish the app hadn't logged me out twice during the chat. | 90165297Loyalty points not posting | Charlie Kling |  Lily Raynor | May 9, 2026, 9:29 PM |
| 5/5 | Helpful, friendly, and didn't make me feel silly for asking basic skincare questions. | 55047209Cancel order request | Charlie Kling |  Vilma Gusikowski | Apr 3, 2026, 5:02 PM |
| 5/5 | More inclusive shade ranges would be huge. | 85714329Return after 30-day window | Charlie Kling |  Kaela Friesen | Dec 23, 2025, 1:21 AM |
| 1/5 | Took 11 separate interactions to get my Insider tier restored. | 06714711Store experience feedback | Charlie Kling |  Chaz Renner | Dec 6, 2025, 5:51 AM |
| 5/5 | Replied within minutes on a Sunday. Honestly didn't expect that. | 07129039App crashes at checkout | Charlie Kling |  Jacklyn Dare | Sep 25, 2025, 7:33 PM |
| 5/5 | Helpful self-service flow handled everything without me needing to chat. | 42391509App crashes at checkout | Charlie Kling |  Kip Schroeder IV | Sep 9, 2025, 2:07 PM |
| 2/5 | App keeps crashing at checkout and support just told me to clear the cache. That doesn't help. | 28146452Return after 30-day window | Charlie Kling | Vilma Gusikowski | Jul 16, 2025, 9:20 PM |
| 5/5 | Mailed me a replacement powder after mine arrived broken. Quick and gracious. | 21063689Price match request | Charlie Kling |  Yazmin Jast | Jul 5, 2025, 5:01 AM |