Jovanny Upton
megan.mosciski@hotmail.com
Showing 1 - 32 of 32
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 47110402 | Return after 30-day window | Solved | Normal | Jovanny Upton | — |  Amely Pacocha | — | 4h | ●Responded | 5/5 | — | — | May 21, 2026 | - | |
| 87508142 | Restock alert for backorder | Solved | Normal | Jovanny Upton | — |  Eula McKenzie | conversation-mockupgift-card | 2d 23h | ○Sent, no reply | — | 69 | May 20, 2026 | - | ||
| 99915585 | BOPIS pickup not ready | Solved | Normal | Jovanny Upton | — |  Steve O'Conner | gift-card | 1h | ○Sent, no reply | — | — | — | Apr 28, 2026 | - | |
| 57617025 | Loyalty points not posting | Solved | Low | Jovanny Upton | — |  Vilma Gusikowski | Social | — | 1h | ⊘Not fired | — | — | — | Apr 13, 2026 | - |
| 78356574 | Birthday gift not received | Solved | Normal | Jovanny Upton | — |  Tommy Kuvalis | Chat | shade-match | 3d | ●Responded | 2/5 | — | — | Mar 25, 2026 | - |
| 78174672 | Missing samples in order | Solved | Normal | Jovanny Upton | — |  Kip Schroeder IV | appgift-cardvip | 5h | ○Sent, no reply | — | — | — | Mar 25, 2026 | - | |
| 54359674 | App crashes at checkout | Closed | Low | Jovanny Upton | — |  Mr. Skyla Trantow | Chat | apprefund | 3h | ●Responded | 1/5 | — | — | Mar 21, 2026 | Mar 26, 2026 |
| 96152165 | Allergic reaction concern | Solved | Normal | Jovanny Upton | — |  Miss Amber Hintz Sr. | — | 2h | ○Sent, no reply | — | — | — | Mar 7, 2026 | - | |
| 63805446 | Store experience feedback | Solved | Normal | Jovanny Upton | — |  Mr. Lonie Hudson | Phone | — | 4h | ○Sent, no reply | — | — | — | Feb 26, 2026 | - |
| 95254826 | Refund not received | Open | Normal | Jovanny Upton | — |  Kaela Friesen | Phone | loyaltyreturnssamples | - | —Skipped | — | — | — | Feb 26, 2026 | - |
| 37772882 | Pro discount enrollment | Solved | Normal | Jovanny Upton | — | Kip Schroeder IV | Social | damagedshade-match | 1d 6h | ⊘Not fired | — | — | — | Feb 25, 2026 | - |
| 08628105 | Pro discount enrollment | Closed | Normal | Jovanny Upton | — |  Lily Raynor | Phone | fragrance | 1h | ⊘Not fired | — | — | — | Jan 30, 2026 | Feb 5, 2026 |
| 92175861 | Shipping cost question | Closed | Normal | Jovanny Upton | — | Miss Amber Hintz Sr. | damaged | 6h | ●Responded | 5/5 | — | — | Jan 30, 2026 | Feb 1, 2026 | |
| 79557686 | Gift card balance question | Solved | Normal | Jovanny Upton | — |  Faith Hilll | shippingfragranceloyalty | 19h | ●Responded | 5/5 | — | — | Jan 22, 2026 | - | |
| 08909071 | Lost package follow-up | Solved | Normal | Jovanny Upton | — | Faith Hilll | samplesreturns | 1h | ○Sent, no reply | — | — | — | Jan 21, 2026 | - | |
| 33625341 | Loyalty points not posting | Solved | Normal | Jovanny Upton | — | Miss Amber Hintz Sr. | shade-matchappdamaged | 2h | ○Sent, no reply | — | — | — | Jan 20, 2026 | - | |
| 45578257 | Order arrived damaged | Closed | Normal | Jovanny Upton | — |  Leonard Waters-Howell | app | 14h | ○Sent, no reply | — | — | — | Jan 15, 2026 | Jan 21, 2026 | |
| 85094648 | Order arrived damaged | Solved | Normal | Jovanny Upton | — |  Julie Hodkiewicz | vipshipping | 23h | ○Sent, no reply | — | — | — | Jan 8, 2026 | - | |
| 67486457 | Allergic reaction concern | Pending | Normal | Jovanny Upton | — | Kaela Friesen | Phone | — | - | —Skipped | — | — | — | Dec 18, 2025 | - |
| 24505724 | Foundation match help | Closed | Normal | Jovanny Upton | — | Mr. Skyla Trantow | Chat | loyaltyshade-matchwholesale | 23h | ●Responded | 7/11 | — | — | Dec 15, 2025 | Dec 17, 2025 |
| 76034564 | Discount code not working | Solved | Normal | Jovanny Upton | — | Kaela Friesen | bopisloyaltyfragrance | 15h | ●Responded | 5/5 | — | — | Nov 11, 2025 | - | |
| 74271914 | Item authenticity concern | Solved | Low | Jovanny Upton | — | Vilma Gusikowski | — | 1d 3h | ●Responded | 3/5 | — | — | Oct 23, 2025 | - | |
| 61843669 | Cancel subscription / Auto-replenish | Solved | Normal | Jovanny Upton | — |  Dr. Mandy McLaughlin | Chat | shipping | 22h | ○Sent, no reply | — | — | — | Oct 16, 2025 | - |
| 65721097 | Lost package follow-up | Open | Low | Jovanny Upton | — |  Ignatius Cummerata | Chat | bopis | - | —Skipped | — | — | — | Sep 23, 2025 | - |
| 69555618 | Klarna / Afterpay split issue | Solved | Urgent | Jovanny Upton | — | Mr. Lonie Hudson | — | 8h | ○Sent, no reply | — | — | — | Sep 21, 2025 | - | |
| 23157848 | Refund not received | Solved | Normal | Jovanny Upton | — |  Yazmin Jast | Phone | wholesalebopis | 4h | ●Responded | 3/5 | — | — | Sep 17, 2025 | - |
| 32315532 | Shipping cost question | Solved | Normal | Jovanny Upton | — | Vilma Gusikowski | — | 1h | ●Responded | 10/11 | — | — | Sep 8, 2025 | - | |
| 46910123 | App crashes at checkout | Closed | Normal | Jovanny Upton | — | Amely Pacocha | fragrancereturnswholesale | 3h | ○Sent, no reply | — | — | — | Aug 31, 2025 | Sep 5, 2025 | |
| 54838437 | Wrong shade sent | Closed | Normal | Jovanny Upton | — | Steve O'Conner | Phone | — | 2d 9h | ○Sent, no reply | — | — | — | Aug 28, 2025 | Sep 1, 2025 |
| 10244656 | Missing samples in order | Closed | Normal | Jovanny Upton | — | Eula McKenzie | Chat | shippingapp | 1h | ⊘Not fired | — | — | — | Aug 23, 2025 | Aug 24, 2025 |
| 42992674 | Cancel subscription / Auto-replenish | Solved | Low | Jovanny Upton | — |  Katrina Johns | Chat | fragrancevip | 6h | ○Sent, no reply | — | — | — | Aug 2, 2025 | - |
| 59931268 | Refund not received | Solved | Normal | Jovanny Upton | — |  Chaz Renner | — | 1h | ○Sent, no reply | — | — | — | Jun 20, 2025 | - |