Eula McKenzie
Beauty Advisor·Senior·serenity33@hotmail.com
Rating distribution
5
72
4
183
3
95
2
61
1
49
QA performance
Total evals
2
All-time, excludes invalidated
Avg QA score (30d)
69.0
-6.0vs. prior 30 days
Avg CSAT (30d)
3.26 / 5
-0.11 starsvs. prior 30 days
AI-acceptance rate
90.0%
1 of 10 overridden
Showing 1 - 50 of 50
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 1/5 | Had to call my credit card company because Bloom support gave up. | 94673528Lost package follow-up |  Burley Jacobson | Eula McKenzie | May 31, 2026, 12:00 PM |
| 7/11 | It works. Wouldn't go out of my way to recommend it. | 60397512Wrong shade sent |  Mindy Torphy | Eula McKenzie | May 25, 2026, 11:27 PM |
| 5/5 | Loved that they followed up two days later to make sure the replacement arrived. | 04832895Loyalty points not posting |  Emilia Luettgen | Eula McKenzie | May 25, 2026, 4:50 AM |
| 4/5 | Generally happy. The fragrance sample they sent wasn't what I picked but close enough. | 03229537Influencer code not working |  Delbert Morar DVM | Eula McKenzie | May 25, 2026, 2:01 AM |
| 2/5 | Three separate tickets for one missing-items issue. Painful. | 55055732Question about product ingredients |  Liam McKenzie | Eula McKenzie | May 24, 2026, 9:57 PM |
| 5/5 | Their chatbot actually solved my problem before a human was needed. | 17374351Price match request |  Mr. Raul Doyle | Eula McKenzie | May 24, 2026, 2:02 PM |
| 3/5 | Mid. Got the refund eventually but it took 10 days instead of the 3 they promised. | 48961629Allergic reaction concern |  Melanie Schmidt II | Eula McKenzie | May 23, 2026, 5:54 PM |
| 4/5 | Helpful, but the hold music in the phone queue was rough. | 98133771Allergic reaction concern |  Vicky Gulgowski | Eula McKenzie | May 23, 2026, 5:02 AM |
| 2/5 | Got brushed off when I asked about the damaged shipment. | 48663066Pro discount enrollment |  Ludwig Ratke | Eula McKenzie | May 23, 2026, 2:48 AM |
| 1/11 | Customer service made me feel like I was being scammed for filing a return. | 61661729Foundation match help |  Ross Heathcote | Eula McKenzie | May 22, 2026, 7:36 PM |
| 7/11 | I'm a regular customer but I don't evangelize. | 75486160Shipping cost question |  Rhett Ondricka DDS | Eula McKenzie | May 22, 2026, 7:54 AM |
| 4/5 | Order arrived fine, agent was helpful when one product was missing. | 99262335Allergic reaction concern |  Tomas Torphy | Eula McKenzie | May 20, 2026, 8:31 PM |
| 7/11 | Pretty good. Selection is great, service is hit or miss. | 14459245Gift card balance question |  George Nader | Eula McKenzie | May 20, 2026, 8:29 PM |
| 5/5 | The chat agent walked me through how to layer my new actives without irritation. Above and beyond. | 80652696Allergic reaction concern |  Gayle Howe | Eula McKenzie | May 20, 2026, 10:46 AM |
| 9/11 | Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly. | 52248989Discount code not working |  Omar Herzog | Eula McKenzie | May 19, 2026, 1:47 PM |
| 5/5 | The app walked me through everything beautifully. Couldn't be easier. | 09450920App login problem |  Amy Weissnat | Eula McKenzie | May 19, 2026, 1:12 AM |
| 9/11 | Love everything about it. The Insider program is genuinely valuable. | 96535485Influencer code not working |  Todd Streich | Eula McKenzie | May 18, 2026, 11:30 AM |
| 1/5 | Lost all my profile data after the first session. Started over twice. | 34989933Refund not received |  Devonte Tromp | Eula McKenzie | May 17, 2026, 1:56 PM |
| 4/5 | Pleasant experience. App is great, website still a bit clunky on mobile. | 04134232Influencer code not working |  Georgianna Leannon | Eula McKenzie | May 15, 2026, 9:11 PM |
| 7/11 | I shop here for some categories, not others. | 83397686Store experience feedback |  Mike Reichel V | Eula McKenzie | May 15, 2026, 4:44 AM |
| 2/5 | Loyalty points still missing after two separate chats about it. | 70063024Question about product ingredients |  Lyric Reichel | Eula McKenzie | May 14, 2026, 9:48 PM |
| 4/5 | Got my issue handled. Slightly long wait but the agent more than made up for it. | 52980706Where is my order? |  Ezequiel Brekke | Eula McKenzie | May 13, 2026, 11:45 PM |
| 2/5 | Loyalty points still missing after two separate chats about it. | 93341652Price match request |  Demario Stanton-Zieme II | Eula McKenzie | May 13, 2026, 7:17 PM |
| 5/5 | Honestly the easiest exchange process I've used at any retailer. | 22385474Birthday gift not received |  Nicholas Conroy III | Eula McKenzie | May 13, 2026, 8:19 AM |
| 9/11 | I tell everyone — Bloom is doing beauty retail right. | 92271851App login problem |  Billie Dach | Eula McKenzie | May 11, 2026, 4:08 PM |
| 4/5 | Smooth signup. The intro samples took a week to arrive but they were great. | 08129971BOPIS pickup not ready |  Savanna Breitenberg | Eula McKenzie | May 10, 2026, 3:05 PM |
| 7/11 | The Insider program is okay. Not as good as some competitors. | 77426241Price match request |  Nayeli Schowalter | Eula McKenzie | May 10, 2026, 5:37 AM |
| 3/5 | Easier returns from international addresses. | 45132863Missing items in shipment |  Howard Bahringer | Eula McKenzie | May 10, 2026, 2:26 AM |
| 4/5 | Nice agent. Would have been nice to get a small gesture after the order was so delayed. | 98314742Missing items in shipment |  Isai Prosacco IV | Eula McKenzie | May 10, 2026, 1:50 AM |
| 4/5 | Helpful enough. Took longer than I expected for a simple address change. | 56071596Refund not received |  Lorena Cremin Jr. | Eula McKenzie | May 10, 2026, 12:47 AM |
| 3/5 | Agent was polite but couldn't actually fix the loyalty points issue. | 96429573App login problem |  Tim Hand | Eula McKenzie | May 9, 2026, 6:45 PM |
| 1/5 | Order was a gift, arrived two weeks late and damaged, and no one cared. | 04706482Order arrived damaged |  Meghan McClure | Eula McKenzie | May 9, 2026, 9:05 AM |
| 4/11 | Won't recommend until the basics are fixed. | 60924834Wholesale order question |  April Abernathy | Eula McKenzie | May 9, 2026, 2:57 AM |
| 5/5 | The personalization quiz is genuinely helpful, not just a marketing gimmick. | 85270012App crashes at checkout |  Mr. Tommie Haley II | Eula McKenzie | May 7, 2026, 8:33 PM |
| 9/11 | The Elite tier perks are worth every dollar of lifetime spend. | 68538503Loyalty points not posting |  Kraig Barrows DDS | Eula McKenzie | May 7, 2026, 5:21 AM |
| 4/5 | Good. The personalization was decent but missed my undertone. | 53786172Missing items in shipment |  Mrs. Leora Muller | Eula McKenzie | May 6, 2026, 11:45 PM |
| 2/5 | The BOPIS pickup was a disaster. Hour-long wait at the store. | 49507313Order arrived damaged |  Mr. Felipe O'Conner | Eula McKenzie | May 5, 2026, 3:34 AM |
| 1/5 | Had to call my credit card company because Bloom support gave up. | 30794585Klarna / Afterpay split issue |  Lowell Wehner | Eula McKenzie | May 2, 2026, 7:17 PM |
| 4/5 | Great overall, just took a bit longer than I expected on chat. | 88328297Shipping cost question |  Fredrick Mills | Eula McKenzie | May 1, 2026, 8:30 PM |
| 4/5 | Got my refund eventually. Communication could have been a touch clearer. | 70991426Missing items in shipment | Todd Streich | Eula McKenzie | Apr 30, 2026, 5:26 AM |
| 3/5 | Agent was polite but couldn't actually fix the loyalty points issue. | 74218846Wholesale order question |  Dee Rempel | Eula McKenzie | Apr 29, 2026, 2:55 PM |
| 1/5 | They accused me of returning fraudulent items. Never coming back. | 42278308Allergic reaction concern |  Adaline Mohr | Eula McKenzie | Apr 27, 2026, 11:19 PM |
| 10/11 | Recommend to anyone who'll listen. Best loyalty program in the space. | 78417744Store experience feedback |  Jasmine Langworth | Eula McKenzie | Apr 26, 2026, 5:33 PM |
| 4/5 | Solid help. The loyalty points took a day to show up after the agent said they would post. | 53195422Gift card balance question |  Marilou Luettgen | Eula McKenzie | Apr 26, 2026, 7:40 AM |
| 3/5 | Got the replacement but it took three back-and-forths to confirm the shade. | 57139885Item authenticity concern |  Roy Cronin | Eula McKenzie | Apr 25, 2026, 5:46 AM |
| 2/5 | Frustrating. Had to repeat my issue four times to three different agents. | 19120366BOPIS order cancelled at store |  Eugene Spencer | Eula McKenzie | Apr 24, 2026, 9:56 PM |
| 5/5 | Couldn't be happier. They threw in extra samples I'd been wanting to try. | 74916803Wrong shade sent |  Abraham Veum | Eula McKenzie | Apr 24, 2026, 5:12 PM |
| 4/5 | Order arrived fine, agent was helpful when one product was missing. | 56239203Gift card balance question |  Roger Bogan | Eula McKenzie | Apr 23, 2026, 5:08 PM |
| 7/11 | I shop here for some categories, not others. | 26042034Store experience feedback |  Lela Block | Eula McKenzie | Apr 23, 2026, 6:26 AM |
| 4/5 | The product swap went through. Wish the email confirmations were faster. | 36733057Question about product ingredients |  Casandra Schiller | Eula McKenzie | Apr 23, 2026, 2:37 AM |