Mrs. Leora Muller
House of Lumière·reece9@houseoflumiere.co
Showing 1 - 42 of 42
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 53786172 | Missing items in shipment | Solved | Normal | Mrs. Leora Muller | House of Lumière |  Eula McKenzie | — | 5h | ●Responded | 4/5 | — | — | May 5, 2026 | - | |
| 24378262 | Question about product ingredients | Solved | Normal | Mrs. Leora Muller | House of Lumière |  Mr. Eliza Gerhold IV | Chat | gift-carddamagedloyalty | 2h | ⊘Not fired | — | — | — | Apr 10, 2026 | - |
| 92086211 | Foundation match help | Solved | Low | Mrs. Leora Muller | House of Lumière |  Yazmin Jast | Social | returns | 1d 19h | ⊘Not fired | — | — | — | Mar 22, 2026 | - |
| 08616082 | Allergic reaction concern | Solved | Normal | Mrs. Leora Muller | House of Lumière |  Mr. Skyla Trantow | — | 6h | ○Sent, no reply | — | — | — | Mar 19, 2026 | - | |
| 46110776 | Cancel order request | Closed | Normal | Mrs. Leora Muller | House of Lumière | Mr. Eliza Gerhold IV | appshippingfragrance | 1d 15h | ○Sent, no reply | — | — | — | Mar 18, 2026 | Mar 21, 2026 | |
| 87803117 | BOPIS order cancelled at store | Solved | Normal | Mrs. Leora Muller | House of Lumière |  Lily Raynor | Chat | fragrancerefund | 2h | ●Responded | 5/5 | — | — | Mar 17, 2026 | - |
| 44822685 | Gift card balance question | Solved | Normal | Mrs. Leora Muller | House of Lumière |  Kip Schroeder IV | shade-match | 3h | ○Sent, no reply | — | — | — | Mar 9, 2026 | - | |
| 70586900 | Return after 30-day window | Closed | Normal | Mrs. Leora Muller | House of Lumière | Kip Schroeder IV | shade-matchinfluencer | 14h | ⊘Not fired | — | — | — | Feb 26, 2026 | Feb 28, 2026 | |
| 59202575 | Missing samples in order | Solved | Normal | Mrs. Leora Muller | House of Lumière |  Ignatius Cummerata | Phone | — | 15h | ○Sent, no reply | — | — | — | Feb 4, 2026 | - |
| 35442123 | Shipping cost question | Closed | Normal | Mrs. Leora Muller | House of Lumière |  Faith Hilll | — | 2h | ○Sent, no reply | — | — | — | Jan 21, 2026 | Jan 28, 2026 | |
| 28980006 | Return after 30-day window | Solved | Urgent | Mrs. Leora Muller | House of Lumière | Kip Schroeder IV | shippinggift-cardbopis | 1d 16h | ○Sent, no reply | — | — | — | Jan 16, 2026 | - | |
| 29928674 | Shipping cost question | Solved | Normal | Mrs. Leora Muller | House of Lumière |  Kaela Friesen | Phone | refund | 3h | ⊘Not fired | — | — | — | Jan 13, 2026 | - |
| 89326834 | Where is my order? | Solved | Normal | Mrs. Leora Muller | House of Lumière |  Mr. Cade Senger | Phone | — | 6h | ○Sent, no reply | — | — | — | Jan 12, 2026 | - |
| 83252827 | App crashes at checkout | Solved | Urgent | Mrs. Leora Muller | House of Lumière |  Amely Pacocha | Phone | samplesshade-matchwholesale | 4h | ●Responded | 3/5 | — | — | Jan 9, 2026 | - |
| 27586900 | Gift card balance question | Pending | Normal | Mrs. Leora Muller | House of Lumière |  Miss Amber Hintz Sr. | Chat | gift-card | - | —Skipped | — | — | — | Jan 7, 2026 | - |
| 31126726 | Item authenticity concern | Closed | High | Mrs. Leora Muller | House of Lumière | Yazmin Jast | shippingreturns | 4d 4h | ○Sent, no reply | — | — | — | Jan 2, 2026 | Jan 8, 2026 | |
| 04980525 | Store experience feedback | Solved | Normal | Mrs. Leora Muller | House of Lumière |  Darryl Jacobi | Chat | fragrance | 15h | ⊘Not fired | — | — | — | Nov 20, 2025 | - |
| 82943387 | Pro discount enrollment | Pending | Normal | Mrs. Leora Muller | House of Lumière |  Katrina Johns | Chat | — | - | —Skipped | — | — | — | Nov 20, 2025 | - |
| 27627224 | Where is my order? | Closed | Normal | Mrs. Leora Muller | House of Lumière | Lily Raynor | — | 4h | ●Responded | 4/5 | — | — | Nov 11, 2025 | Nov 17, 2025 | |
| 28637212 | Refund not received | Pending | High | Mrs. Leora Muller | House of Lumière | Kip Schroeder IV | Chat | wholesaleshade-match | - | —Skipped | — | — | — | Nov 10, 2025 | - |
| 96941282 | Wholesale order question | Closed | Low | Mrs. Leora Muller | House of Lumière | Mr. Eliza Gerhold IV | damagedbopis | 3h | ⊘Not fired | — | — | — | Nov 6, 2025 | Nov 10, 2025 | |
| 45002396 | Store experience feedback | Solved | Normal | Mrs. Leora Muller | House of Lumière | Faith Hilll | refund | 6h | ●Responded | 5/5 | — | — | Nov 5, 2025 | - | |
| 64902631 | Restock alert for backorder | Closed | Normal | Mrs. Leora Muller | House of Lumière | Faith Hilll | wholesaleappinfluencer | 1h | ○Sent, no reply | — | — | — | Oct 28, 2025 | Oct 31, 2025 | |
| 43371211 | Price match request | Pending | Normal | Mrs. Leora Muller | House of Lumière |  Vilma Gusikowski | Social | gift-card | - | —Skipped | — | — | — | Oct 26, 2025 | - |
| 55733488 | Wrong shade sent | Solved | Normal | Mrs. Leora Muller | House of Lumière | Mr. Cade Senger | bopissamplesreturns | 19h | ⊘Not fired | — | — | — | Oct 25, 2025 | - | |
| 01976272 | Loyalty points not posting | Solved | Normal | Mrs. Leora Muller | House of Lumière |  Julie Hodkiewicz | Social | bopisinfluencer | 13h | ⊘Not fired | — | — | — | Oct 17, 2025 | - |
| 05069650 | Price match request | Solved | Low | Mrs. Leora Muller | House of Lumière | Mr. Skyla Trantow | Chat | wholesalebopis | 2h | ○Sent, no reply | — | — | — | Oct 16, 2025 | - |
| 43709099 | BOPIS order cancelled at store | Solved | High | Mrs. Leora Muller | House of Lumière |  Jacklyn Dare | shippingdamagedwholesale | 2d 10h | ○Sent, no reply | — | — | — | Sep 30, 2025 | - | |
| 11044960 | Insider tier issue | Solved | High | Mrs. Leora Muller | House of Lumière | Julie Hodkiewicz | Chat | shipping | 3h | ●Responded | 2/5 | — | — | Sep 20, 2025 | - |
| 72050419 | Address change after shipping | Solved | Normal | Mrs. Leora Muller | House of Lumière | Mr. Cade Senger | Phone | fragrancesamplesdamaged | 2d 19h | ○Sent, no reply | — | — | — | Sep 15, 2025 | - |
| 48931465 | Shipping cost question | Closed | Normal | Mrs. Leora Muller | House of Lumière | Kip Schroeder IV | samplesshipping | 1h | ○Sent, no reply | — | — | — | Sep 13, 2025 | Sep 20, 2025 | |
| 53465412 | Shipping cost question | Solved | Normal | Mrs. Leora Muller | House of Lumière | Yazmin Jast | Chat | — | 1h | ●Responded | 10/11 | — | — | Aug 22, 2025 | - |
| 26888691 | Shipping cost question | Solved | Low | Mrs. Leora Muller | House of Lumière |  Mr. Lonie Hudson | Chat | damagedvipinfluencer | 2h | ●Responded | 5/5 | — | — | Aug 14, 2025 | - |
| 92209125 | Missing items in shipment | Closed | Normal | Mrs. Leora Muller | House of Lumière | Miss Amber Hintz Sr. | Phone | bopis | 15h | ●Responded | 4/5 | — | — | Aug 13, 2025 | Aug 18, 2025 |
| 88495530 | App login problem | Solved | Normal | Mrs. Leora Muller | House of Lumière |  Dr. Mandy McLaughlin | bopis | 9h | ●Responded | 5/5 | — | — | Aug 9, 2025 | - | |
| 48662873 | Price match request | Solved | Normal | Mrs. Leora Muller | House of Lumière | Yazmin Jast | gift-cardappfragrance | 11h | ○Sent, no reply | — | — | — | Aug 5, 2025 | - | |
| 57119051 | Foundation match help | Closed | Normal | Mrs. Leora Muller | House of Lumière |  Oscar O'Hara | wholesalebopisrefund | 5h | ○Sent, no reply | — | — | — | Jul 22, 2025 | Jul 28, 2025 | |
| 27870318 | Missing items in shipment | Closed | Low | Mrs. Leora Muller | House of Lumière | Faith Hilll | — | 1h | ⊘Not fired | — | — | — | Jul 9, 2025 | Jul 16, 2025 | |
| 21234468 | Discount code not working | Solved | High | Mrs. Leora Muller | House of Lumière | Darryl Jacobi | shippinggift-cardloyalty | 18h | ○Sent, no reply | — | — | — | Jul 4, 2025 | - | |
| 04404664 | Refund not received | Open | Normal | Mrs. Leora Muller | House of Lumière | Mr. Skyla Trantow | shippingbopisloyalty | - | —Skipped | — | — | — | Jul 4, 2025 | - | |
| 03719288 | Cancel subscription / Auto-replenish | Solved | Normal | Mrs. Leora Muller | House of Lumière | Lily Raynor | fragrance | 1d 14h | ●Responded | 3/5 | — | — | Jun 10, 2025 | - | |
| 96958364 | App crashes at checkout | Solved | Low | Mrs. Leora Muller | House of Lumière | Lily Raynor | Chat | — | 1d | ○Sent, no reply | — | — | — | May 31, 2025 | - |