Mrs. Leora Muller
House of Lumière·reece9@houseoflumiere.co
Showing 1 - 11 of 11
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Good. The personalization was decent but missed my undertone. | 53786172Missing items in shipment | Mrs. Leora Muller |  Eula McKenzie | May 6, 2026, 11:45 PM |
| 5/5 | Customer care actually listened. Refund processed without making me jump through hoops. | 87803117BOPIS order cancelled at store | Mrs. Leora Muller |  Lily Raynor | Mar 18, 2026, 8:00 PM |
| 3/5 | Took some effort. Had to escalate to a manager to override the return window. | 83252827App crashes at checkout | Mrs. Leora Muller |  Amely Pacocha | Jan 10, 2026, 12:37 AM |
| 4/5 | Easy enough. The shade swap took one extra back-and-forth to confirm. | 27627224Where is my order? | Mrs. Leora Muller | Lily Raynor | Nov 12, 2025, 1:11 PM |
| 5/5 | The Beauty Advisor on chat was so knowledgeable, helped me build a full skincare routine for sensitive skin. | 45002396Store experience feedback | Mrs. Leora Muller |  Faith Hilll | Nov 7, 2025, 10:04 AM |
| 2/5 | They closed my ticket without resolving it. Had to open a new one. | 11044960Insider tier issue | Mrs. Leora Muller |  Julie Hodkiewicz | Sep 21, 2025, 4:51 PM |
| 10/11 | Recommend to anyone who'll listen. Best loyalty program in the space. | 53465412Shipping cost question | Mrs. Leora Muller |  Yazmin Jast | Aug 23, 2025, 8:26 AM |
| 4/5 | The product swap went through. Wish the email confirmations were faster. | 92209125Missing items in shipment | Mrs. Leora Muller |  Miss Amber Hintz Sr. | Aug 16, 2025, 4:32 AM |
| 5/5 | Amazing service! Sara helped me find the perfect foundation match over chat. | 26888691Shipping cost question | Mrs. Leora Muller |  Mr. Lonie Hudson | Aug 15, 2025, 11:24 PM |
| 5/5 | Got my Klarna split sorted out in two messages. So easy. | 88495530App login problem | Mrs. Leora Muller |  Dr. Mandy McLaughlin | Aug 10, 2025, 6:43 AM |
| 3/5 | Got there. Took a full week which was longer than I'd expect for a missing item. | 03719288Cancel subscription / Auto-replenish | Mrs. Leora Muller | Lily Raynor | Jun 13, 2025, 3:52 AM |