Nayeli Schowalter
delia.rosenbaum20@yahoo.com
Showing 1 - 43 of 43
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 78880957 | Where is my order? | Open | Normal | Nayeli Schowalter | — |  Steve O'Conner | Chat | returnsshade-matchvip | - | —Skipped | — | — | — | May 19, 2026 | - |
| 55106274 | Influencer code not working | Solved | Normal | Nayeli Schowalter | — |  Mr. Cade Senger | — | 8h | ○Sent, no reply | — | — | — | May 13, 2026 | - | |
| 22001949 | Missing items in shipment | Solved | Normal | Nayeli Schowalter | — |  Kaela Friesen | Chat | loyaltydamagedshade-match | 23h | ⊘Not fired | — | — | — | May 11, 2026 | - |
| 77426241 | Price match request | Solved | Normal | Nayeli Schowalter | — |  Eula McKenzie | Chat | refundinfluencer | 1d 23h | ●Responded | 7/11 | — | — | May 7, 2026 | - |
| 00661720 | Loyalty points not posting | Closed | Normal | Nayeli Schowalter | — |  Chaz Renner | influencershade-matchdamaged | 2h | ○Sent, no reply | — | — | — | Apr 29, 2026 | May 1, 2026 | |
| 93431107 | Discount code not working | Open | Normal | Nayeli Schowalter | — |  Faith Hilll | shade-match | - | —Skipped | — | — | — | Apr 10, 2026 | - | |
| 75663331 | Item authenticity concern | Solved | Normal | Nayeli Schowalter | — | Faith Hilll | Phone | refundvip | 3h | ⊘Not fired | — | — | — | Apr 7, 2026 | - |
| 12143635 | Influencer code not working | Closed | Normal | Nayeli Schowalter | — |  Ignatius Cummerata | Chat | — | 6h | ○Sent, no reply | — | — | — | Apr 2, 2026 | Apr 7, 2026 |
| 76206507 | App crashes at checkout | Solved | Low | Nayeli Schowalter | — |  Yazmin Jast | — | 2h | ●Responded | 5/5 | — | — | Apr 1, 2026 | - | |
| 48725957 | Where is my order? | Solved | Normal | Nayeli Schowalter | — | Ignatius Cummerata | Chat | wholesaleapployalty | 16h | ●Responded | 5/5 | — | — | Mar 30, 2026 | - |
| 26152425 | Loyalty points not posting | Solved | Normal | Nayeli Schowalter | — |  Miss Amber Hintz Sr. | Social | damagedrefund | 1d 20h | ⊘Not fired | — | — | — | Mar 24, 2026 | - |
| 53142140 | App login problem | Closed | Low | Nayeli Schowalter | — | Kaela Friesen | Chat | sampleswholesale | 8h | ○Sent, no reply | — | — | — | Mar 23, 2026 | Mar 30, 2026 |
| 85937073 | Discount code not working | Closed | Normal | Nayeli Schowalter | — |  Jacklyn Dare | Chat | returnsapployalty | 2d 15h | ○Sent, no reply | — | — | — | Mar 13, 2026 | Mar 23, 2026 |
| 52688887 | Store experience feedback | Solved | Normal | Nayeli Schowalter | — |  Kip Schroeder IV | fragrancesamplesinfluencer | 1d 13h | ●Responded | 4/5 | — | — | Mar 10, 2026 | - | |
| 50524756 | Cancel order request | Solved | Normal | Nayeli Schowalter | — |  Amely Pacocha | Social | refundwholesaleinfluencer | 2h | ⊘Not fired | — | — | — | Feb 23, 2026 | - |
| 48618813 | Foundation match help | Solved | Normal | Nayeli Schowalter | — |  Dr. Mandy McLaughlin | Chat | shade-matchgift-cardinfluencer | 2h | ●Responded | 7/11 | — | — | Feb 23, 2026 | - |
| 36959309 | Restock alert for backorder | Solved | Normal | Nayeli Schowalter | — | Mr. Cade Senger | Social | — | 1h | ⊘Not fired | — | — | — | Feb 18, 2026 | - |
| 22495486 | Discount code not working | Solved | Normal | Nayeli Schowalter | — |  Julie Hodkiewicz | influencer | 1d 11h | ●Responded | 4/5 | — | — | Jan 30, 2026 | - | |
| 11330141 | Return after 30-day window | Solved | Normal | Nayeli Schowalter | — |  Lily Raynor | Chat | — | 4h | ⊘Not fired | — | — | — | Jan 26, 2026 | - |
| 92531531 | Item authenticity concern | Solved | High | Nayeli Schowalter | — | Jacklyn Dare | Phone | returnsdamaged | 4h | ●Responded | 5/5 | — | — | Jan 13, 2026 | - |
| 40088964 | Cancel subscription / Auto-replenish | Solved | High | Nayeli Schowalter | — | Faith Hilll | Chat | refund | 10h | ●Responded | 5/5 | — | — | Jan 5, 2026 | - |
| 11597129 | Refund not received | Closed | Normal | Nayeli Schowalter | — |  Darryl Jacobi | Social | refundreturns | 2d 23h | ⊘Not fired | — | — | — | Jan 4, 2026 | Jan 11, 2026 |
| 88510559 | Wrong shade sent | Closed | Low | Nayeli Schowalter | — | Darryl Jacobi | vipshippingbopis | 6h | ●Responded | 5/5 | — | — | Dec 4, 2025 | Dec 9, 2025 | |
| 98966214 | Lost package follow-up | Solved | Normal | Nayeli Schowalter | — |  Oscar O'Hara | Chat | influencerreturns | 1h | ○Sent, no reply | — | — | — | Dec 2, 2025 | - |
| 28399074 | Discount code not working | Closed | Normal | Nayeli Schowalter | — | Jacklyn Dare | shade-match | 6h | ○Sent, no reply | — | — | — | Nov 19, 2025 | Nov 25, 2025 | |
| 56991034 | Cancel subscription / Auto-replenish | Solved | Normal | Nayeli Schowalter | — | Julie Hodkiewicz | — | 7h | ○Sent, no reply | — | — | — | Oct 27, 2025 | - | |
| 49138682 | BOPIS order cancelled at store | Closed | Low | Nayeli Schowalter | — | Mr. Cade Senger | Chat | wholesale | 2h | ○Sent, no reply | — | — | — | Oct 22, 2025 | Oct 28, 2025 |
| 80814828 | Gift card balance question | Solved | Normal | Nayeli Schowalter | — | Mr. Cade Senger | — | 2h | ○Sent, no reply | — | — | — | Oct 18, 2025 | - | |
| 65843488 | BOPIS pickup not ready | Solved | Normal | Nayeli Schowalter | — |  Tommy Kuvalis | refundloyalty | 4h | ○Sent, no reply | — | — | — | Oct 8, 2025 | - | |
| 47579386 | Influencer code not working | Solved | Normal | Nayeli Schowalter | — | Amely Pacocha | Social | damaged | 5h | ⊘Not fired | — | — | — | Sep 18, 2025 | - |
| 39427697 | Insider tier issue | Solved | Normal | Nayeli Schowalter | — | Eula McKenzie | samples | 5d 2h | ●Responded | 3/5 | — | — | Sep 18, 2025 | - | |
| 71797011 | BOPIS pickup not ready | Closed | Normal | Nayeli Schowalter | — | Kip Schroeder IV | Social | — | 8h | ⊘Not fired | — | — | — | Sep 3, 2025 | Sep 4, 2025 |
| 26284532 | Pro discount enrollment | Closed | Normal | Nayeli Schowalter | — | Amely Pacocha | appreturns | 1h | ●Responded | 5/5 | — | — | Aug 23, 2025 | Aug 24, 2025 | |
| 38249504 | Refund not received | Solved | Normal | Nayeli Schowalter | — |  Mr. Skyla Trantow | Chat | damaged | 2d | ○Sent, no reply | — | — | — | Aug 14, 2025 | - |
| 98919295 | Birthday gift not received | Closed | Normal | Nayeli Schowalter | — | Yazmin Jast | Chat | shade-match | 2d 10h | ●Responded | 4/5 | — | — | Aug 11, 2025 | Aug 15, 2025 |
| 83087721 | Pro discount enrollment | Pending | Low | Nayeli Schowalter | — |  Katrina Johns | refundshade-match | - | —Skipped | — | — | — | Jul 28, 2025 | - | |
| 12373173 | Klarna / Afterpay split issue | Open | Low | Nayeli Schowalter | — | Darryl Jacobi | Chat | vipshipping | - | —Skipped | — | — | — | Jul 25, 2025 | - |
| 77966837 | Gift card balance question | Solved | Normal | Nayeli Schowalter | — |  Garth Dooley | Chat | bopiswholesale | 4h | ○Sent, no reply | — | — | — | Jun 12, 2025 | - |
| 05459111 | Missing samples in order | Closed | Low | Nayeli Schowalter | — | Kip Schroeder IV | damaged | 15h | ○Sent, no reply | — | — | — | Jun 10, 2025 | Jun 17, 2025 | |
| 00718465 | Return after 30-day window | Solved | Normal | Nayeli Schowalter | — | Miss Amber Hintz Sr. | Chat | vipwholesale | 5h | ○Sent, no reply | — | — | — | Jun 8, 2025 | - |
| 84623989 | Loyalty points not posting | Solved | Normal | Nayeli Schowalter | — | Miss Amber Hintz Sr. | Social | refundshade-match | 2h | ⊘Not fired | — | — | — | May 31, 2025 | - |
| 57513816 | Question about product ingredients | Closed | Normal | Nayeli Schowalter | — | Oscar O'Hara | shippinginfluencervip | 1h | ○Sent, no reply | — | — | — | May 29, 2025 | Jun 3, 2025 | |
| 02986142 | Loyalty points not posting | Solved | Normal | Nayeli Schowalter | — | Yazmin Jast | Chat | app | 16h | ○Sent, no reply | — | — | — | May 23, 2025 | - |