Ross Heathcote
delmer.gerhold@yahoo.com
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46141731 | BOPIS pickup not ready | Solved | Normal | Ross Heathcote | — |  Mr. Cade Senger | loyalty | 5h | ○Sent, no reply | — | — | — | May 23, 2026 | - | |
| 20455182 | Loyalty points not posting | Solved | Normal | Ross Heathcote | — |  Faith Hilll | shippingvipwholesale | 2d 23h | ○Sent, no reply | — | — | — | May 20, 2026 | - | |
| 61661729 | Foundation match help | Solved | Normal | Ross Heathcote | — |  Eula McKenzie | returnsloyalty | 8d 17h | ●Responded | 1/11 | — | — | May 13, 2026 | - | |
| 12843423 | Address change after shipping | Pending | Normal | Ross Heathcote | — |  Garth Dooley | refund | - | —Skipped | — | — | — | May 8, 2026 | - | |
| 66220440 | Where is my order? | Closed | Normal | Ross Heathcote | — |  Vilma Gusikowski | Chat | app | 1h | ○Sent, no reply | — | — | — | Apr 28, 2026 | May 3, 2026 |
| 13871862 | Allergic reaction concern | Closed | Normal | Ross Heathcote | — |  Mr. Eliza Gerhold IV | samplesgift-card | 2d 6h | ●Responded | 4/5 | — | — | Apr 27, 2026 | Apr 30, 2026 | |
| 29190742 | Birthday gift not received | Closed | Low | Ross Heathcote | — |  Mr. Lonie Hudson | Phone | refund | 17h | ⊘Not fired | — | — | — | Apr 7, 2026 | Apr 15, 2026 |
| 49838248 | Wrong shade sent | Solved | Normal | Ross Heathcote | — |  Darryl Jacobi | wholesale | 2h | ○Sent, no reply | — | — | — | Mar 25, 2026 | - | |
| 65228676 | Question about product ingredients | Solved | Low | Ross Heathcote | — | Darryl Jacobi | — | 1h | ○Sent, no reply | — | — | — | Mar 25, 2026 | - | |
| 60817058 | App crashes at checkout | Solved | High | Ross Heathcote | — | Darryl Jacobi | Chat | wholesale | 2h | ●Responded | 5/5 | — | — | Mar 23, 2026 | - |
| 20485531 | Question about product ingredients | Solved | Normal | Ross Heathcote | — |  Chaz Renner | — | 3h | ○Sent, no reply | — | — | — | Mar 6, 2026 | - | |
| 06174006 | Cancel subscription / Auto-replenish | Solved | High | Ross Heathcote | — |  Oscar O'Hara | Chat | — | 9h | ○Sent, no reply | — | — | — | Feb 28, 2026 | - |
| 47336614 | Where is my order? | Pending | Low | Ross Heathcote | — |  Leonard Waters-Howell | — | - | —Skipped | — | — | — | Feb 27, 2026 | - | |
| 66430165 | Foundation match help | Solved | Normal | Ross Heathcote | — |  Jacklyn Dare | Chat | influencergift-card | 5h | ●Responded | 5/5 | — | — | Feb 22, 2026 | - |
| 30113783 | App login problem | Closed | Normal | Ross Heathcote | — |  Mr. Skyla Trantow | gift-card | 4h | ○Sent, no reply | — | — | — | Feb 14, 2026 | Feb 21, 2026 | |
| 57581583 | Klarna / Afterpay split issue | Pending | Low | Ross Heathcote | — |  Kip Schroeder IV | Chat | damaged | - | —Skipped | — | — | — | Jan 30, 2026 | - |
| 48844112 | Item authenticity concern | Closed | Normal | Ross Heathcote | — | Mr. Lonie Hudson | Chat | gift-cardinfluencer | 14h | ●Responded | 10/11 | — | — | Jan 28, 2026 | Feb 5, 2026 |
| 88360289 | BOPIS order cancelled at store | Closed | Low | Ross Heathcote | — |  Ignatius Cummerata | shade-matchvipfragrance | 2h | ○Sent, no reply | — | — | — | Jan 15, 2026 | Jan 16, 2026 | |
| 85063259 | Lost package follow-up | Closed | Normal | Ross Heathcote | — |  Tommy Kuvalis | shade-match | 5h | ●Responded | 9/11 | — | — | Jan 11, 2026 | Jan 18, 2026 | |
| 64259922 | Order arrived damaged | Solved | Normal | Ross Heathcote | — | Vilma Gusikowski | wholesalegift-cardapp | 11h | ○Sent, no reply | — | — | — | Dec 31, 2025 | - | |
| 96839167 | Influencer code not working | Solved | Normal | Ross Heathcote | — | Mr. Lonie Hudson | damagedrefundwholesale | 2d 1h | ○Sent, no reply | — | — | — | Dec 28, 2025 | - | |
| 55625125 | Insider tier issue | Solved | Urgent | Ross Heathcote | — | Mr. Cade Senger | refundwholesale | 16h | ○Sent, no reply | — | — | — | Dec 18, 2025 | - | |
| 60434872 | Where is my order? | Solved | Normal | Ross Heathcote | — | Tommy Kuvalis | Chat | — | 1h | ●Responded | 4/5 | — | — | Dec 18, 2025 | - |
| 54507312 | Wrong shade sent | Solved | Normal | Ross Heathcote | — | Mr. Lonie Hudson | — | 2h | ○Sent, no reply | — | — | — | Dec 8, 2025 | - | |
| 84521220 | Missing samples in order | Solved | Normal | Ross Heathcote | — | Leonard Waters-Howell | appreturnsfragrance | 3h | ○Sent, no reply | — | — | — | Dec 6, 2025 | - | |
| 38005908 | App login problem | Pending | Urgent | Ross Heathcote | — |  Lily Raynor | Chat | shipping | - | —Skipped | — | — | — | Dec 2, 2025 | - |
| 52861856 | Item authenticity concern | Solved | Normal | Ross Heathcote | — |  Dr. Mandy McLaughlin | fragrance | 4h | ○Sent, no reply | — | — | — | Nov 26, 2025 | - | |
| 71834139 | App login problem | Solved | Normal | Ross Heathcote | — | Kip Schroeder IV | Chat | — | 1h | ●Responded | 5/5 | — | — | Nov 25, 2025 | - |
| 92002985 | Klarna / Afterpay split issue | Solved | Normal | Ross Heathcote | — |  Yazmin Jast | Chat | shade-matchbopisvip | 5d 17h | ○Sent, no reply | — | — | — | Nov 21, 2025 | - |
| 11959892 | Klarna / Afterpay split issue | Open | Normal | Ross Heathcote | — | Tommy Kuvalis | — | - | —Skipped | — | — | — | Nov 10, 2025 | - | |
| 92764064 | Wrong shade sent | Solved | High | Ross Heathcote | — |  Steve O'Conner | — | 10h | ○Sent, no reply | — | — | — | Nov 4, 2025 | - | |
| 37191594 | Wrong shade sent | Solved | Normal | Ross Heathcote | — | Garth Dooley | Social | samplesdamagedbopis | 1d 12h | ⊘Not fired | — | — | — | Oct 25, 2025 | - |
| 68964292 | Item authenticity concern | Closed | Low | Ross Heathcote | — | Mr. Cade Senger | returnsvip | 2h | ●Responded | 5/5 | — | — | Oct 24, 2025 | Oct 28, 2025 | |
| 34171874 | Wholesale order question | Solved | Normal | Ross Heathcote | — | Garth Dooley | — | 6h | ○Sent, no reply | — | — | — | Oct 3, 2025 | - | |
| 17267222 | App crashes at checkout | Solved | Normal | Ross Heathcote | — | Yazmin Jast | samplesfragrance | 2h | ○Sent, no reply | — | — | — | Sep 18, 2025 | - | |
| 23745107 | Allergic reaction concern | Closed | Normal | Ross Heathcote | — | Steve O'Conner | influencer | 5h | ⊘Not fired | — | — | — | Sep 2, 2025 | Sep 9, 2025 | |
| 60994317 | BOPIS order cancelled at store | Solved | Normal | Ross Heathcote | — | Mr. Skyla Trantow | Social | refund | 13h | ⊘Not fired | — | — | — | Aug 26, 2025 | - |
| 45528104 | Loyalty points not posting | Solved | Normal | Ross Heathcote | — | Jacklyn Dare | Chat | fragrance | 15h | ●Responded | 1/5 | — | — | Aug 18, 2025 | - |
| 91246052 | Missing samples in order | Solved | Normal | Ross Heathcote | — | Leonard Waters-Howell | Chat | samplesdamaged | 2h | ○Sent, no reply | — | — | — | Jul 21, 2025 | - |
| 14217824 | App crashes at checkout | Solved | Normal | Ross Heathcote | — | Vilma Gusikowski | returnsloyaltyshade-match | 2h | ●Responded | 10/11 | — | — | Jul 15, 2025 | - | |
| 48946158 | Allergic reaction concern | Solved | Urgent | Ross Heathcote | — | Steve O'Conner | — | 1d 6h | ○Sent, no reply | — | — | — | Jul 11, 2025 | - | |
| 64183212 | Insider tier issue | Closed | Normal | Ross Heathcote | — |  Miss Amber Hintz Sr. | Chat | appdamagedvip | 6h | ●Responded | 5/5 | — | — | Jul 7, 2025 | Jul 10, 2025 |
| 51662900 | Missing samples in order | Solved | Normal | Ross Heathcote | — | Eula McKenzie | — | 3h | ●Responded | 10/11 | — | — | Jul 5, 2025 | - | |
| 69250731 | Lost package follow-up | Solved | High | Ross Heathcote | — | Kip Schroeder IV | — | 20h | ○Sent, no reply | — | — | — | Jun 30, 2025 | - | |
| 92875108 | Cancel order request | Solved | Normal | Ross Heathcote | — | Mr. Lonie Hudson | refundshipping | 4h | ⊘Not fired | — | — | — | Jun 29, 2025 | - | |
| 25372372 | Influencer code not working | Solved | Normal | Ross Heathcote | — | Miss Amber Hintz Sr. | — | 2d 7h | ●Responded | 3/5 | — | — | Jun 10, 2025 | - | |
| 13668741 | Pro discount enrollment | Open | Low | Ross Heathcote | — | Faith Hilll | — | - | —Skipped | — | — | — | Jun 9, 2025 | - | |
| 67628557 | BOPIS pickup not ready | Solved | High | Ross Heathcote | — | Ignatius Cummerata | — | 6h | ○Sent, no reply | — | — | — | Jun 3, 2025 | - | |
| 51568243 | Shipping cost question | Solved | Low | Ross Heathcote | — | Steve O'Conner | Chat | — | 4h | ●Responded | 2/5 | — | — | Jun 1, 2025 | - |
| 63908572 | Insider tier issue | Solved | Normal | Ross Heathcote | — | Lily Raynor | Chat | — | 3h | ●Responded | 1/5 | — | — | Jun 1, 2025 | - |